The LINE Austin

Friendly people and great location

Overall a great and comfortable stay. Beds were super comfy, the pool was phenomenal, the restaurant inside was very convenient, and check in was quick and seamless. Good location - short uber ride to everything. Only comment is the room and hall had a bit of a “damp” smell, but nothing over bearing. I would recommend and I would come back!

One of the best hotels I've stayed in over my extensive travels. Beds are amazingly comfy, lobby is cozy, shower is amazing, staff is lovely & punctual with requests. I especially liked the 24/7 barrista stand that sold 3 different yogurt options & ready to go sandwiches. Hoping I have another excuse for a trip to Austin!

Unfortunately, I would not stay here again based on our room. I felt like it was not worth what we payed and we were definitely paying for the location/first floor amenities. I suspect this hotel was a quick flip of an older hotel. The wall paper was peeling, the bathroom light was hanging from the shower, tiles were dirty in the shower, and the mattress was very uncomfortable.

I will say that if you are trying to phone a friend and relative staying in the hotel, and you don't know their room number, the staff at the desk upon registering, will not do so. This almost caused me to miss the wedding for which I had made the trip.

Cool hotel with good dining in great location N/a

We stay here all the time. We have never been disappointed and the staff are exceptional.

I stayed for 3-night and nobody came once to clean the room or make the bed. I assume it is one of those hotels that only clean at check-out. Had I known if might have influenced my decision to book. Otherwise a cool hotel.

No breakfast facilities and limited coffee on room. Facilities in room poor with a small cupboard as a wardrobe

Amazing

Old school vibes and the restaurant. Great spot to walk along the lake. Being in my 50’s, I felt too old hanging out in areas like the pool. It was slammed and trendy.

This was one of the premier hotels in Austin when it first opened. It's located at a great location right on the lake. However, it's sad to see that they let this place go. The carpet in our room was stained in several places. The room looks run down and so did the hallways leading up to it. The restaurant was closed. P-6 wasn't like it used to be. The room itself for a Monday night was over $700 with taxes. Not worth it.

I was traveling for pleasure, from another country, and the staff was super professional, kind and attentive. The room was clean and comfortable; the gym is small but enough to do some cardio; the different spaces inside the hotel as so enjoyable! Such a great experience at the hotel. I even lost an earbud after I had checked out, and when I came back to the hotel, they have found it due to their professionalism. Loved so much! I loved everything. Couldn't enjoy all the ammenities but it's a reason to come back!

Really kind of let down by the whole stay. You can tell this was a rushed remodel. The rooms are a decent size but feel very bland. The bed was extremely uncomfortable compared to other hotels. The amenities were fine enough but nothing really luxury about the place. The location was nice but honestly you could stay anywhere within a few blocks and not sacrifice much on location.

Great!

Valet staff superb, cafe great... when its open. Road noise is horrendous almost all night. No sit down breakfast is unbelievable, wouldn't book again purely from that - instead its a stand up queue for tacos and a stand up queue for coffee. Room service didn't refill coffee pods 2 days straight. Shower needs to be on max to be luke warm, hot is impossible. Gym is ok... but for the space could be better equipped.

Front Desk guy was very rude. Other staff was wonderful.

It was a wonderful experience with staff and clean.

Super central location great for getting around downtown and surrounds quickly. Staff around the hotel were friendly The check in service was disappointing, poor quality from the reception team who did not make me feel welcome. The noise was horrendous throughout the night, the propety is dated so you hear the heavy engine, emergency services and traffic right below on the massive junction as well as from outside the room door in the hallway. There is no kettle in the bedroom so if you drink tea, you don’t have this as an amenity.

That said, the staff were really amazingly friendly and helpful, the bed and bedding was super comfy. The mini bar was very well stocked with reasonably priced water, snacks, as well as alcohol. The location is great.

I would have liked a love seat in the room. There weren’t enough places to sit.

The best hotel I’ve ever stayed in. Staff was exceptional, very helpful and friendly. We will definitely be booking again!

Always stay at the line. Their room service could use some improvement but nothing that takes away from the great stay.

Nice

Room was clean but run down. The beds were very low and not very comfortable. Our nightstand was broken and the walls could use some love. The bathroom was dark but shower was wonderful. House keeper knocked on the door at 8:30am oops… we had late check out but alas we got up earlier then planned. Pool area is very cool but bar attached was grimy. Shelves between tables need a good wipe down at 2pm and the upholstery on the couches were very dirty. But the vibe was very cool. Cocktails were strong. Bartender was lovely. All in all, we had a good time there.. location is fabulous and we watched the bats.

Good hotel. Great Location. The taco place is amazing and the coffee place was good too. The fees are high but that's typical for Austin. Just know you may need to add $100/night after you get there.

There are so many nice restaurants in the hotel and we visited P6, Alfred coffee, and Veracruz. Loved that we could get Veracruz at the pool as well. Great location by the lake walking trail and 2nd street district.

We didn’t like the low beds and low couches everywhere throughout the hotel. And the bar and restaurants were fufu. But great location and nice hotel. Just wasn’t our style.

Beautiful property in a great location.

Absolutely love everything about the LINE. This time I was greeted at checkin acknowledging how many times I've stayed at the hotel, which was greatly appreciated. The LINE is my only choice of hotel each time I come to Austin which is about 3 times a year. Everything about the hotel - from tacos in the morning, to poolside drinks, to the trail behind, to the pet friendly rooms, to the coffee in the lobby. I'm always greeted with nice service.

On a better note the view and location were good.

Love The Line! Always stay when I travel to Austin!

We liked the location, but the hotel seems old and needs remodeling. The main restaurant was ok but not appetizing. Their bar is cute but not expert with mixed drinks. The attached taco place was excellent and always busy. Their pool was small with no view, but despite being very hot in Austin, they kept the temperature of the water cool and pleasant. There was no convenient store in the hotel or close by to get even a bandaid or Tylenol. Overall ok.

Excellent front desk service. Housekeeping was annoying. Put your DND sign out.

The staff was super friendly and the room service breakfast was spectacular. The coffee shop was also 5 stars. The facility overall needs some updates and attention. The common areas such as the pool were quite dirty. There were beer cans on the ground in the pool area and all of the lounge chair covers were dirty. The elevator squeaked and the couch in the room was also stained. The door in the bathroom was peeling at the bottom. The bed was very comfortable, but older travelers may want to know the bed is very low to the ground. I liked the foam roller and the yoga mat in the room but I would trade that for some facility upgrades. We did use the gym which was small similar to what you might expect at a Hampton Inn and overlooked the roof so the view was not great. The equipment worked well. The shower and bathroom were nice although I would recommend some hooks to hang another towel or a robe or toiletry bag. The soaps and shampoos were top notch. Not sure I would visit again. Location was walkable to visit shops and restaurants which was good.

Very clean room and great views. Pool is a great hangout with poolside drinks and food. Staff was very accommodating! The whole city is walkable from hotel.

Honestly not impressed for the price. Lighting sucks, hallways are very dark and musty, the rooms are okay and look like Vegas with all the drinks and snacks ready to be purchased (makes it look cheap), and the elevator is extremely slow. The pool is cool and the restaurant attached is good. Better places to stay in Austin.

Gorgeous hotel - super vibey lobby, gorgeous pool. 3 on site restaurants - the pool side taco and drink spot is amaaaazing. P6 is lovely with sweeping views of Lady Bird Lake. Spotless super modern rooms. Staff is great, energetic, and so helpful. Amazing location.

The bar staff had some average, and extremely poor employees. Just go a block down the road to the Marriott and you can find better people. That's what we did.

The pool and the ambiance Clean and well located

The pool and the ambiance Clean and well located

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Location and service; casual affordable high quality dining g options. Dim lighting. Need brighter lights in the bathrooms.

Location and service; casual affordable high quality dining g options. Dim lighting. Need brighter lights in the bathrooms.

This hotel is fine - that's it. The location is great but the whole place feels rather dated. It's clean and convenient but nothing special.

Great service and location. Room was lovely and highly recommend

They charged us 22 dollards for food and wine we did not eat or drink. I emailed asking for reason and refund and no one answered me. I just ate the cost.

Great hotel and staff!

Great stay

I was uninformed about the amenity fee. Lobby restaurant was closed for an event and I was not told that would be the case prior to our stay. It's a beautiful hotel in a great location but staff were not helpful. Service at roof bar was also not great.

Very pleasant, great location, enjoyable rooftop bar.

overall pleased with everything. very pleasant stay. beds extremely comfortable.

Great hotel in a great location.

Absolutely love staying here!!!

Charging a $30 per night amenity fee is crazy… what does the $200 per night charge cover then? On top of that a $56 fee per night to park my car on the property. These hotels are getting out of control.

The Line is always a good spot to stay - clean and excellent rooms!

The room windows do not open and that makes you dependable on AC otherwise the room gets very stuffy.

The room windows do not open and that makes you dependable on AC otherwise the room gets very stuffy.

Housekeeping was weak throughout my stay. I was shorted on towels and Kleenex, and the room felt inconsistently serviced. On top of that, the hotel charges a $28 amenity fee for Wi‑Fi and pool access, which only added to the frustration. At the bar, I ordered a spirit drink and asked for a large ice cube. I was surprised to see an additional $3 charge for the ice. That pretty much summed up the nickel and diming theme of the stay. Upon checkout, I requested a call from the General Manager to discuss my experience. After three days with no response, I called the hotel myself, only to learn there is no GM on property. That explains a lot about the lack of organization and oversight. For a hotel that markets for downtown Austin itself as a four star property, this was a disappointing and disorganized experience. I’d recommend choosing one of the many other four star options in the area.

Cleanliness isn’t great as you enter front entrance. Lobby looks good. Elevators up to the room look dirty. Carpet in room hallways looks old. Not impressed walking in to my room. The minimalistic vibe just looks kind of weird, no Furniture. View of the lake was good. Bathroom lighting is horrible, enough so that there is a sign to ask for a lighted vanity mirror if needed. Drywall above shower, falling apart, wallpaper, peeling off main room wall, looks dingy. Weird end tables extremely low to the ground. Staff leaves a pamphlet in the shape of toast on bed, went to grab it and there was a previous guests old crusty fake eyelashes stuck to it. Some more attention should be paid. No trash cans anywhere on the floor, other than in the room. Ice machine could not be located, had to call guest services to find out they are only on odd numbered floors, there should be a sign. No washcloths, no iron. Wouldn’t stay here again. Pics and website makes this hotel seem bougier than it is.

This hotel was walking distance to s congress, auditorium shores and right in the middle of downtown. The taco service inside was amazing. Coffee shop was reasonable. Thanks for the memories!

We travelled here from Canada for a concert in Austin and did a lot of research into hotels! This was the perfect fit and we were SO happy with our stay. The pool is beautiful- and Alfred’s and the best taco place (in our opinion) is attached to the hotel. The service is top notch and we even got free bikes to ride around lady bird lake. It’s truly such a great hotel and if we are ever back in Austin we will definitely be staying here! Perfect location for everything you want to be around as well! 5 stars :)

The rooms can be more soundproof, we could hear people in rooms across the hallway and also constantly had the music from the swimming pool (7am - 10pm) in our room.

Parking fee

Room space, location Amenities were disappointing, with dirty and damaged furniture. The painted walls need maintenance. For my first visit to Austin, I wasn't pleased to stay in a hotel under these conditions, especially since I could stay at well-known hotels nearby for a price similar to The Line. Also, the employee in the lobby who assisted with check-in seemed a bit frustrated for external reasons and wasn't very welcoming. Again, first impressions count a lot, especially for first-time visitors.

Remarkable property with friendly staff and very professionally set up rooms.

Great stay! Clean rooms, great restaurants and amenities!

We rented a scooter right outside the hotel and were able to scoot around Austin up to the UT campus and back with no problem. Austin is making huge strides in downtown walkability.

Amazing location and we loved the pool it felt like an oasis in the city !

When I arrived, the hotel only had one working elevator, which was already a hassle. Unfortunately, it got much worse. I was assigned a room directly next to the elevator machinery, and all night long the only thing I could hear was an incredibly loud mechanical elevator noise. Sleeping was impossible. At 3:00 a.m., I gave up, packed my bags, and left. I explained the situation to the front desk, and they assured me I would receive a refund. I also exchanged text messages with the property's support team, who confirmed that a refund would be issued. Instead, the hotel only refunded half of my room because I had stayed until 3:00 a.m. Apparently, enduring hours of unbearable noise before finally giving up means you don't deserve a full refund. This is not how a reputable hotel treats its guests. If your room is uninhabitable because of a problem you created, you should stand behind your promises instead of looking for excuses to keep someone's money. Management should find a new business if this is how they choose to handle customer service. I will never stay here again, and I would strongly encourage others to book somewhere else.

Convenient location to downtown. Parking is limited to valet and have to wait for car was a bit inconvenient.

The facility was very poorly maintained, ice machine was located in a small,dusty and unmarked room towards the extreme corner of the 11th floor. Staff gave inconsistent information and were not helpful. But the restaurant Veracruz had very delicious meals.

Fun, vibrant, beautiful place! The room was great - clean, modern, all necessary amenities. Lots of street noise during the night and crazy high “amenity fees” are only negatives.

Absolutely enjoyed my stay! Our room had the prettiest view of Lake Travis and the hotel was very aesthetic. You have to check out the restaurants and the pool. Will definitely be booking when I’m visiting Austin again.

Staff was helpful and nice. I have stayed in this hotel several times and it is my favorite in Austin mostly due to excellent location. I really enjoyed waking up and being steps away from jogging on town lake trail. I had a widow facing the town lake and it has really great views. I used the pool several times with friends (it has a bar) and it was nice.

Great location and friendly, helpful staff!

Great location to many popular spots in downtown. Beautiful view of the Lady Bird lake.

No desk in my room if you're doing a work vacation. Great internet

The pool was not clean as I was used to in the past. Restaurants were good but not open for hours we needed and we were directed to go to the food hall across the street - a decent option for that day. I do not think I will entertain this option again.

Not great for families and kids. Would come back as a couple vs family

Our stay at the LINE was wonderful! The room was clean and had everything we needed. The staff at the front desk and valet members were kind and helpful. If you are someone who enjoys outdoor activities, this hotel is great to stay at due to its close proximity to the lake. I’d definitely stay here again in the future and I recommend it to anyone who is looking for a unique hotel to stay at.

The hotel looks much nicer in pictures than reality. The carpet in the room was visibly dirty - really gross. There was obvious patchwork on the ceiling and closet that hadn’t been finished. Took a friend for her birthday and it was honestly a little embarrassing that the quality was so poor.

The beds are very low to the ground. There is no door or curtain on the shower which is normally fine but the stationary glass does not prevent the water from spraying around the bathroom. So I checked out the first morning of a three day stay. The hotel said they could not credit me because i booked through Expedia. Expedia couldn’t help because i had stayed one night. The hotel made the business decision to accept bookings from the third party. I think it is poor business to push the client back and forth. It hurts both businesses. No more booking through Expedia and I know to “check the vibe” before booking as i was told by the hotel staff

The staff was very kind and attentive. I even received a text during my stay asking how I was doing and if I needed anything. The hotel is very clean, and quiet. The shower had very hot water with excellent water pressure. The minibar had a very nice variety of drinks and snacks. The hotel also had many nice restaurants inside and nearby. It is also close to many downtown activities. Perfect stay.

The location is great if you are interested in the downtown area we walked to the Capital, the mothership comedy club and down the main strips, We saw the Congress bats and the Fourth of July celebration was easily seen from the grounds beneath the bridge which was magical! We didn’t get to go to the bar upstairs it was closed for a private event, parking was not included, the pool was small so crowded but it was cute and had a bar. One elevator was broken the whole weekend and the a/c took awhile to cool down the room. Staff was very friendly and helpful, overall I was happy with our stay but will budget a little differently next trip!

Everything was good and we enjoy there and our room was in 10 th floor and riverside that had gorgeous view .

An area with TVs near the bar had no AC

Great location close to downtown and Soco. Plenty of great options to eat inside the hotel and in the area. Nice pool and amenities. Great staff. Stay there with my husband for four nights, we had a great time.

Bad service the ac doesn’t work.

TVs didn’t work, had to call maintenance twice for ‘no signal’

Enjoyed food at Grey. Greatvroom service cleaning. Nice pool and Veracruz very good food. Very centralized to all activities wanted to do.

Good stay, loved the pool during the day

Great location! Friendly staff!

When we first arrived, the property looked unique and fun! But in reality, it’s in desperate need for a deep clean. All the furniture in the lobby is stained, there’s dirty carpet in the elevators. It was strange how low the beds were and that they were a platform. The “dresser” in the closet was a 2 drawer end table that had seen better days. There were drinks and snacks in the room, but no way to weigh to indicate you “purchased” and no price list. The live TV channels never worked. The pool area was nice, the restaurants were good. Overall, I probably wouldn’t stay again.

Disliked: mediocre reception / concierge staff. Acted as if they were doing me a favor but then didn't follow through. Disliked: 1st room location faced Cesar Chavez St- street noise was obnoxious! Sirens and traffic kept me up until 2am. I may as well have been trying to sleep on the sidewalk in NYC. I switched rooms to river side. Disliked: lighting in bathrooms horribly dim Disliked: bars stopped serving at 11pm

I've stayed at the LINE twice, and I really like the creative decor, relative to typical chain hotels. The pool is very pleasant and relaxing (with an adjacent bar) and the view from the restaurant on the 6th floor is great, looking over the river. Rooms and beds are comfortable. Walking distance from much of downtown Austin. My only complaint is that the lighting in the bathroom is a bit dim, but they provide a lighted mirror which helps. Oh, and I'm not a fan of the "resort fee," I'd rather have everything included in the cost. Still, I'd be happy to stay here again when in Austin.

Overall it’s ok. The restaurants and bars close at 11, even on the weekends, which wasn’t great. I had to move rooms because of maintenance noise. The phones in both rooms didn’t work. I cut my knee on an exposed screw on the chair. The ice machine rooms were odd and the door to the room had been kicked in. The staff wasn’t super friendly. Louis at the front desk was great but the bartenders at the outside bar and the front desk staff seemed like they didn’t want to help us. One of the bartenders inside was great, but the others weren’t friendly. When I asked to switch rooms, it was like pulling teeth. The pool is lovely. There was a security incident on the day I was there, but that happens. Security handled it. It’s a great location too. Just wish the staff were friendlier and more helpful.

Bb

I booked a room with a city view. While checking in, the front desk asked if I would be willing to change rooms, I agreed. When we got to the room out view was a wall. I called the front desk and they swiftly made it right and gave us a room with a great view.

Hotel could use some refreshing, from the rooms to the pool. The rooms are showing age, while the pool walls and floors were very beat up. The Vera Cruz taco stand mad all that moot as we loved that place. Staff was super friendly, parking valet was fairly fast friendly but I'd preferred to self park. Location is a bonus as it's very close to dining, bat bridge, and entertainment.

Best place to stay in downtown Austin

Didn’t meet my expectation at all.

We had a great stay! Conveniently located to walk downtown. Pet friendly, huge plus for my baby doggo (who is like my child), quiet, room service was tasty. Seriously the only thing I could even say, is the shower is beautiful, but the glass panel allowed for a splash factor which wet the bathroom floor. But overall, we will be back with no complaints!

Fantastic location and great for our family trip as close to bats. Vera Cruz restaurant was delicious!

I always stay at The Line when visiting Austin. It's a great location right on the lake and near South Congress which is my favorite shopping area. The rooms are beautiful and spacious and the shower is amazing. All 3 restaurants are worth checking out. The pool is relaxing in the morning and a fun social whirl later in the day.

In Austin because of the beautiful view of town lake. Stay in a high floor and request a view of Town Lake. We would like to thank Carolina who upgraded us to the “Bridge Suite” on the 7th and it was very spacious, clean and comfortable. The pool was crowded but there were plenty of towels and seating for everyone. Even busy the line at the bar was only 2 people. Place your order for Veracruz tacos early because they take a while but are SO worth the wait. The Barbacoa was so tasty! Later that evening we watched the bats from our room just after the sun set. Always fun! In the morning the room service arrived on time and everything was prepared perfectly. In my opinion you can judge a hotel by how the room service operates, and this was perfect. The açaí bowl was delicious. The only one thing was that one side of the room looked down onto the AC/maintenance part of the building, but we had 3 sets of windows so that did not bother me. We did not eat at Arlo Grey but have before and it’s good - the idea is to sit next to the window so you can watch the boats go by on town lake. We love this hotel and will be back!

Great location and atmosphere. Very clean. Food was good. Bed comfy. Its odd to say but I ordered Coca Cola twice from the desk and I still haven't got it lol. Overall nice hotel though!

Great view on the Lake View rooms. The rooms looked sparse and it looked like the main bedroom just had a paint refresh. The bathroom looked like it was new but it didn’t have a bathroom fan for privacy and freshness. The LINE is the old Radisson with a refresh and you can tell that a lot of the refresh is the main lobby and the bathrooms inside the hotel rooms. The beds are also low profile in case that matters to anyone. Regarding parking, you have to pay based on their hourly valet rates or else find free parking somewhere else which isn’t feasible. I chose to pay the $56 overnight valet rate. Last but not least, the food at the Veracruz restaurant attached to it as well as the cocktails and fresh fruit juices were delicious.

This is my favorite place to stay! The restaurants are delicious, the staff is wonderful, and the pool is superb. I can’t wait to visit again!

A very different experience checking out than checking in. Had the worker asked, how was my stay, I would’ve told them unpleasant. Glad they got the guy out, but acknowledging the rooms around with credit might be a nice gesture. I’m sure the others didn’t enjoy it either. Good hotel, just unfortunate experience.

Clean room . Fast response. Will book again.

Great stay but take a makeup mirror. Zero lighting

We loved the hotel! Go give it a try and enjoy yourself!!!

Great location, amenities and pool. Parkingfees are steep at $86 per night — they just increased the rate to $56 plus the 8.25% parking tax adds about another $20 to the rate.

Truly one of the best hotel stays I’ve ever had. We got the suite and it was so spacious and beautiful. Great location for walking, biking, or kayaking!

Fun, hip hotel in a perfect location for exploring the best of Austin! We’ll be back.

The pictures online were very deceiving. The hotel was dirty and our hallways and room smelt very musty. The pool was black, not crystal clear blue, you couldn’t even see the bottom. Our room was on the fourth floor but the music at the pool was very loud until 10 pm. Not ideal with a child in our room. I didn’t see a single employee except when I needed to check in or valet my car. Not a great visit and way to spend my first time in Austin. I would not recommend.

The rooms are a little run down but the bed was comfy. The main lobby floor always seemed to be dirty and probably needs cleaning often due to dogs staying in the hotel. We brought our dogs because it says “dog friendly”and no fees, but they had us sign a paper that says you won’t leave your dogs unattended and if they bark then you will be charged $250. However after we left ours in the room to go to a concert that we had already bought tix for and worrying the whole time that they would bark, we later found out that there were dogs all around us in other rooms and it sounded like a kennel due to all the barking (which we didn’t mind) but the fact being that the staff made us feel like we couldn’t leave them alone when in fact other guests were doing so. Also the valet tries to pressure you into valeting you car for $50 per night and if you don’t use them they yell at you to move your car when you’re simply trying to unload your bags. There’s literally a parking garage a few yards away for $25 per day. Doubt we will stay again which is too bad because it’s a cool place otherwise.

They let the maids determine if you should be charged an extra $250 smoke fee but we don’t smoke or vape. At 11:15 we walked out of our room to leave while we saw the maid about to come in. Unfortunately my husband had to take a poo before we walked out and the bathroom door didn’t get shut but by 12:00 we got an email that we were getting charged an $250 smoke fee. We don’t smoke or vape and left the room clean and very normal. I called immediately talked to someone on the phone that said the maid said the odor was bad, So she had to skip cleaning that room. We should have turned around and went back and went back into our room as the smell would have been gone by then as it doesn’t last that long. I guess the maid wanted off early that day and charging us an extra $250 was ok in all the staffs eyes. Definitely be aware of this policy here. She could have cleaned a different room and went back. We travel all the time and have never experienced anything close to this.

very loud corner