Staybridge Suites Austin South Interstate Hwy 35 by IHG

Onsite free laundry was a joke. only 2 washers and 2 dryers worked out of 5 sets. Front load washers nasty and should be cleaned or replaced. Lint traps were broken. Why put out cereal if you do not have milk? Price was high for condition of room. However due to multiple events in the Austin Area all lodging was over priced. Hotel rooms needs updated and deep cleaned.

I hope the price I paid is not the regular price, but over inflated due to the multiple events going on in Austin and surrounding areas.

The place is old, no maintenance at all. 3 bulbs broken, dirty towels, dirty carpets, etc. Paid $600 for a double room you expect at least to be clean. The entire property can be considered a perfect place to host a halloween party. Place is filthy. Chairs at the dinning hall peeling off, stained walls, and I can go on an on. Stay away from this place

Room was clean with comfortable beds nice kitchen if required free breakfast was basic and 7 dollars a day to park

Friendly staff. Good food. Strange smell in the elevator.

Exceptional

Great price, front desk was friendly and very helpful!! Parking is only $7 a night and breakfast included. Normal selection of breakfast items, pancakes/ cereal/ oatmeal and eggs. Quality of service is excellent and very reasonable!! Def 10/10 recommend

Poor

Great service

Breakfast is good

The saving grace of this property is the food: excellent breakfast and happy hour mac&cheese bar. Otherwise, have to pay to park even though not in city (and staff person told us that was why had to pay). Many things in need of repair: no working lights in side parking area, one elevator not working, carpet in rooms hallway stayed dirty with some sort of food spillage our whole stay, bath and kitchen sinks faucets were in need of repair, bedroom carpet coming up where meets bath flooring, large crack in bathroom sink. No ice machine (at all). No extra bedding (blanket, sheet). And had to have maintenance guy come for issue with tv.

Clean room and great staff

Great

Location The hotel was dated, there were ants in the room and in the breakfast seating area. My shower knob in the main bedroom was broken and had trouble getting the correct temperature. Some power outlets didn’t work. There was no iron. The chair in the living room was extremely dirty and had gum on it. The TV in the main bedroom only showed a black screen and would turn off and on all night. Remote didn’t work. The hotel knew about it but sold the unit anyway per the front desk. They wouldn’t allow me to swap rooms. Would only offer me a few hotel points (Not even close to enough to matter though). If I were there more than a night, I would’ve checked out right then and left however it was non-refundable. I’ve had this issue every time I book through Booking. I think the hotels put your customers in their worst units. Not sure that I’ll continue to book through 3rd parties if this is how I’ll be treated.

Location The hotel was dated, there were ants in the room and in the breakfast seating area. My shower knob in the main bedroom was broken and had trouble getting the correct temperature. Some power outlets didn’t work. There was no iron. The chair in the living room was extremely dirty and had gum on it. The TV in the main bedroom only showed a black screen and would turn off and on all night. Remote didn’t work. The hotel knew about it but sold the unit anyway per the front desk. They wouldn’t allow me to swap rooms. Would only offer me a few hotel points (Not even close to enough to matter though). If I were there more than a night, I would’ve checked out right then and left however it was non-refundable. I’ve had this issue every time I book through Booking. I think the hotels put your customers in their worst units. Not sure that I’ll continue to book through 3rd parties if this is how I’ll be treated.

This was a great facility convienently located by many restaurants and store.

Our room was spacious and clean. We also enjoyed the breakfast and free parking.

Bed was so comfortable

Bed was so comfortable

very comfortable

Rooms were clean, nice, and spacious.

The breakfast was laid out for making your own choices for omelettes, waffles or yogurt parfaits-all my favorites. The staff was helpful, polite and welcoming. Even with summer road construction nearby, it was still easy in and out.

N/A

Staff was quick to fix an issue in bathroom. N/A

feels like home, very comfortable

The place is slam worn out. I have stayed there 6-8 times over the past few years. This is the worst I have ever seen it. I understand under new ownership. Hope they didn’t pay much. I wish them luck but I won’t be going back.

Good location Pool was dirty and didnt have it open.

Pool was dirty and didnt have it open.

The breakfasts were great and the staff was very friendly and extremely helpful. This was our second stay at this hotel and if we come back to Austin, I'm sure we will choose it again.

Clean on floors was bad but the staff was very good

Good breakfast

We liked everything about our stay at this hotel : kitchen was a great addition, breakfast was good , free laundry on site came in handy ! We liked the location too!

Front desk was rude. They refused early check in even with a fee. While waiting for 3:00 pm REQUIRED check-in time, I requested to change the channel on the tv and was told no, it had to be changed by the front desk ONLY.

Easy access, quiet, and the staff was helpful.

One cook switch broken.

I always stay at Staybridge so I tried to stay with you guys every time I go somewhere My pregnant daughter had to be moved rooms because there was mold in the restroom

I always stay at Staybridge so I tried to stay with you guys every time I go somewhere My pregnant daughter had to be moved rooms because there was mold in the restroom

Clean room and bed ,front office clerk was really the only one I had interaction with. Breakfast was magnificent. I’d definitely recommend and book again in the future.

Bad

Breakfast was okay, bacon and scramble eggs were good. coffee was good and hot The room was a little smaller than the ones I've stayed at in El Paso Texas. But we made it work okay. There needs to be a couple more trash cans outside at the back. Also, it would be nice if the motel could furnish outside doggy bags for picking up their poop. We had ours that we take with us.

Breakfast was okay, bacon and scramble eggs were good. coffee was good and hot The room was a little smaller than the ones I've stayed at in El Paso Texas. But we made it work okay. There needs to be a couple more trash cans outside at the back. Also, it would be nice if the motel could furnish outside doggy bags for picking up their poop. We had ours that we take with us.

Amazing

Friendly service and clean room .

Low staff

The pool was not working and we weren’t notified prior to our arrival was just told it needed to be cleaned.

Friendly front desk staff The pool was not working and we weren’t notified prior to our arrival was just told it needed to be cleaned.

Super friendly staff. Pool out of service. Gym is cool. I’ll come back.

While we waited, we noticed the lobby looked somewhat dated, and the pool didn't appear to be very clean. Once we were able to check in, the room itself was decent but showed signs of wear. The bed was comfortable, but the pull-out sofa was unusable because you could feel the springs through the mattress. Noise was also an issue. We could hear people walking heavily in the room above us throughout the night, as well as music coming from the nearby restaurant and parking lot. Overall, we only needed a place to sleep for one night, and for the price, it served its purpose. If you're looking for an inexpensive overnight stay, it's adequate, but don't expect a particularly updated or quiet experience.

better to prepare some extra futon for sleep in sofa.

Breakfast was excellent

Our room was clean and quiet. I actually thought we were the only people in the hotel until the next morning when we went downstairs for breakfast. Breakfast was also good. They kept running out of certain items but refilled pretty quickly.

Ok

My room was decent. I will say there was a lingering smell of what I would describe as wet towels. But the part I had trouble with throughout my stay was that the A/C compressor was directly in the bedroom. I could hear it loud and clear every time it went off. Also, I got charged a 50.00$ fee (initially) that they said was standard. I haven't received my refund yet.

Friendly staff. Clean room. Great breakfast. Easy check in and out.

Stayed Friday to Sunday, told front desk Saturday hey our microwave does not work. Issue was not resolved. When checking out I brought it up and the lady avoided my concern by asking do you want your receipt. Elevator smelled so bad including the hallways like paint and chemicals. Not going there again for what I was charged.

Clean and friendly staff. The free breakfast was a nice touch.

Over all an average experience

Our room.was very clean and spacious!

It was ok, the lady at the front desk couldn’t answer any of my questions. She told me she doesn’t live in Austin. Didn’t tell me about the $7 parking. I found out the next day when I checked out. I am disable and parked in handicap space but didn’t know about the charge till next morning.

Rooms were showing wear and tear. Bad water pressure in the shower

The place was great. Room was nice and breakfast was great. Very nice people.

Hotel staff was nice and understanding but don’t make this mistake. Seems like a party hotel.

Not a bad hotel and not a bad stay. I had a suit but I do wish the doors from each rooms can be completely closed. Got to have my privacy. Room was kept cool but would like to see an upgraded ventilation or ac. I paid a great price and I was ok 👍.

The room is, the staffs are not frienly

Good breakfast and two days of evening socials.

Clean rooms , breakfast and staff

Water pressure was just about non existent and the water didn’t get very hot.

I would love to give a better review, but the office was not helpful, nor have they been responsive since. I booked a 2 night stay and tried to change it via the instructions from the hotel, but never received a response. When I showed up for my 2 night stay (as per my confirmation) the hotel had changed it to the one night stay without informing me or Expedia. I had to find another hotel, since they were fully booked for the night. For my trouble, Expedia was willing to pay for the night at another hotel, and then I was supposed to repack everything and move to the Staybridge. I informed Expedia that I would not have time (nor the inclination) to change hotels after one night. They advised me to stay at the new hotel and they would work to get me a refund if Staybridge charged me for the room that I was supposed to stay in. Of course, they charged me (it was pay at the hotel, not in advance.) I called Expedia and they have been working to get my refund, but have been unable to reach anyone with the power to do so. I tried calling as well and was told that I’d have to call back. I was also told by the staff that I “shouldn’t use these 3rd party booking sites because ‘things like this happen.” I think I’ll just stop staying at Staybridge Suites instead.

Best breakfast ever Very courteous & helpful staff Well stocked kitchen with all necessary essentials Staybridges my one & only new place to stay whenever I travel.

Breakfast was great.

We arrived late and staff was helpful and welcoming.

We had a wonderful stay! Devine at the front desk was so friendly and helpful. He went above and beyond to make sure we had everything we needed. We will most certainly be staying here again!!

When I arrive to our room it was stuffy and warm. No staff at the front desk when I arrived. Food was good.

This was a terrible experience an glass door fell on my daughter the first day of my stay and they did nothing they didn’t even clean up the glass until the next day afternoon they mad us stay in the room with no accommodation for the incident they are even trying not to give me a refund

Check in was 1.5 hrs behind we waited the whole time, kept saying x amount of minutes or else we would have just came back, but they conped parking. Clean and good location

The room was clean and the staff was nice

Breakfast ok. Requested gluten free and staff provided muffins. Asked to check in early and to leave after 12 pm checkout. Both refused. Stayed her one year ago with family for several days and staff were very attentive and couldn’t do enough. Not so much this year. I do, however, love the large roomy suites.

Very nice hotel. Highly recommended. Worth the trip

The breakfast was outstanding, and evening social was nice.

👍

In guest room (wobbly), walls in guest room was patched poorly, etc… I would stay again for a quick budget overnight stay. If I’m in town for a few days, I would spend an extra $100 per night for a better maintained building.

Didn’t have pets

Everything was great... we will definitely stay here again.

Room was clean and nice. Not enough towels though. The pool could use a little more cleaning. The elevator could use some love.

Goood

Very pet friendly! Nice big rooms with full kitchens ~ will definitely stay there again!

Good

The elevator needed to be cleaned as well. There was dirt all over the floor. I’ll likely not stay here again

This is our 2nd stay at this hotel. The room was very spacious and clean. They had 2 elevators. Only 1 was working. The working elevator had a TERRIBLE chemical smell. We had to hold our breaths every time we were in it. I checked in around 930 pm. I waited about 10 mins before someone came to the desk. They did have a sign saying they would be back, that they were helping a guest. A lady on the phone finally came from outside and checked me in. The breakfast was not good at all. TheOverall our stay was good. If they would fix the elevator smell, we would definitely stay there again.

The staff were friendly and helpful whenever I had a question, and check-in and check-out were smooth and easy. The amenities and services were all reliable and worked just as they should, which made the whole experience stress-free. Sometimes the best thing about a hotel stay is when everything simply works the way it’s supposed to, and that was definitely the case here. It was a comfortable, dependable place to stay, and I would gladly book here again on a future trip.

Thr room was clean but the bathroom floor was sticky and the tiles were loose. Thr bed was at least very comfortable. The hotel is in the same parking lot as Buffalo Wild Wings and parking in the front is limited. The parking lot on the side had very poor lighting and as a woman traveling by myself I did not feel comfortable parking there

It was an o.k. place to stay. Cons: there was a smell of burnt plastic in the elevator. There was no room cleaning on the weekend. We had to exchange our towels at the front desk.

I booked this hotel near the airport because I need to get to there to rent a car, on check in I was told the shuttle didn't run on the weekend! I had to pay for a Lyft. I also wanted a pool and though I did get to swim once it was very cold and dirty. My room was fine and the staff tried to be helpful.

Could use a bench or few chairs out front while waiting on ride shares

Airport shuttle only operates from Mon-Fri 8:00-3:30 which wasn’t specified on Orbitz when they listed shuttle available

Beautiful hotel

I booked this suite for my family and I while in town for a medical procedure. Lisa the manager was very rude and spoke to me as if I was beneath her.

It seemed ok, my daughter had gotten there first to check in, until I arrived. We were on the second floor and the elevator was out. When asked, the clerk said they had a call in to get it fixed ASAP. The next day, I had surgery and returned to the hotel after 4pm; elevator not repaired. I did ask that they give me two first floor rooms (I had book a two bedroom suite)as close to each other; they did. That was okay, but my family had to tote all of our gear up and down two flights of stairs. On Friday morning, when we went down to have a much awaited for breakfast, there were no eggs or bacon. The clerk said the truck didn’t show up. I used to work in the hospitality industry. I know there’s a petty cash fund. An employee could have gone to a reputable grocery and purchased eggs and bacon. I am hoping this helps with your training.

Outstanding service, AMAZING breakfast!! And clean spacious rooms with all the amenties of a 4-5star hotel 😏 Book it.

They charge for parking lot

Everything was great!

We had a great assist checking in by a very polite hostess. Our room wasn't quite ready so she found us an upgrade and put us there. The additional space was great; not necessary but still appreciated and the suite was immaculate. Nice people and a nice room. Was a good evening :)

Size of the suite was good. Breakfast better than other hotels.

The rooms were okay but the customer service from the front desk was terrible. The check in lady was very rude and terse.. there was no hello how are you today, no thank you, no your welcomes just blank states and straight to the pint answers. Checking out today was even worse. A gentlemen at the front desk said hello with a mail and the same women from check in just said you can drop keys there in box. I said is that it? As i usually give the keys to the person at the desk and get asked questions like how the day was.. all this lady said was yup.. and i walked away and she said no thank you, no you're welcome, didn't ask about the stay. The customer service is terrible. Have someone at the front desk that is excited to be at work and can at least make the customers feel welcome and noticed. Especially working at the front desk you are the fave of the hotel. Horrible experience

Breakfast was great! The pet fee of $75 was excessive, the highest I’ve ever paid. If we had known prior to arrival, we would’ve made different arrangements. Room was clean, staff were helpful, location was well lit and quiet.

Staff was very nice and room was clean. The Social at the evening was fun me and my wife enjoyed it.

Oh my God, the ladies at the front desk were really phenomenal. They were accommodating really really nice. They answered my calls. They were so friendly and the gentleman. I believe he’s the maintenance guy/shuttle driver, sweet as pie very pleasant. I’m just great the breakfast that they offer is so so good I think honestly those are the best biscuits I’ve had in my life so I traveled from Pennsylvania to Austin Taxes. I’ve never been to Texas before but I had a great time. Thank you. Highly recommend this Place.

The front desk and housekeeping staff were friendly and efficient. The room was clean. I have stayed in this location about once a year for several years. I have reduced my rating to 4 stars because the hotel is becoming a little run down. Tattered furniture and well-worn paint. I hope the building will be getting a well-deserved refresh soon.

Restroom in hotel room was dirty! Carpet had balls of hair. I have been staying at this hotel for years and this was the WORSE I HAVE SEEN IT IN!!! this hotel cleaning staff needs to REALLY IMPROVE!!!

People on the floor above us very loud.

Friendly staff

Great beds! Love this place, we stay here every time we come to Austin.

Staff was welcoming

Clean and comfortable

Excellent stay. Devine was professional al and fantastic

Room was very comfortable, breakfas was great and fresh. The staff was great. My family took the shuttle twice and the driver, Raymond, was just awesome and extremely friendly. Loved this stay.

Nice hotel. Friendly staff and the shuttle to and from the airport and local areas are a plus.

I had a wonderful stay here. The staff was friendly and helpful. The room was clean. It felt safe. The breakfast had a good variety of choices daily. Lots of space to get all my walking in. Several restaurants within walking distance and movie theatre. It is a haul from downtown and the Lift, Uber etc. directions to their drivers always bypassed the hotel so when I called for a car I had to make sure to stand outside by the Staybridge sign. I used their airport shuttle which was very convenient.

We got a suite and were greeted by cockroaches upon arriving back to the hotel one night. It was very inconvenient to change rooms at 2 am. Our group ended up being split into different rooms and after showering a HUGE spider surprised my friend that she had to dry herself with a washcloth and ended up leaving to a different hotel that evening. Because we booked through a hotels.com the hotel refused to give us any kind of refund. The staff was nice and understanding but there is just no excuse specially when we paid a little under $1000 for our stay! Will not stay here again!

Very bad smell in the rooms and in the elevator, ac running none stop and super noisy. Ants everywhere in the kitchen