Staybridge Suites Austin NW by IHG

I liked everything and will stay there again.

T

Super sweet staff, room was clean and well maintained. Overall had a great experience! Highly recommend!

Great room, lots of restaurants near by.

It was an overall good experience

Very clean . Wonderful staff Very accommodating

I enjoyed my stay. The property was in a nice area with plenty of things to do.

Bad

Everything was great. I only wish that they offered complimentary water and maybe better breakfast options.

Really enjoyed my stay here. Daily breakfast and service ! The staff was pleasant and helpful! Family of 4 approved! No fees on parking was def a plus! Gym available and a pool.

They had roaches in the kitchen!!!! The beds were literally broken huge falling into mattresses in the middle it dipped way low like a beast layed on bed and dented it. The whole experience sucked!!

We stayed a couple of nights and slept very well, no odors, comfortable beds and extremely clean property. Worth the money paid, reasonable prices for what you get. If we go to Austin again, I will reserve this hotel.

It was solid me and my wife stayed for my birthday and I had no real complaints. The breakfast on Saturday was mid and the soda fountain had no fizz and the apple juice was unsweetened. If you can look past the smallest things it’s good. The kitchen in the room was extremely use full and the staff was extremely helpful and super friendly. I’d definitely go back and highly recommend going as a nice get away. And the price was very affordable.

k

Breakfast needs working on for sure. It wasn’t very good

We only stayed one night and moved to another hotel.

Great stay! Labor Day weekend was busy but breakfast stayed stocked to the very end and had lots of options. Pool was popular with many guests and wasn't too deep for our little kids

Breakfast was great and staff excellent I thought everything was great

Breakfast was great and staff excellent I thought everything was great

Will use again

Great location. Clean. Friendly staff.

Clean room, friendly staff, lovely pool! Perfect stay for a nice getaway to Austin

The room could have been a little cleaner, there were stains in the bathtub, oil like smears on the dresser and headboard, and the doorframe has some yellow substance on it. The pool was closed while we were there, but we were able to use the pool at another hotel that was walkable. At breakfast the juice machine was broken and we had to ask for spoons and bowls. They also didn’t keep the beverages stocked up, they ran out of coffee and didn’t keep the key stocked. It was an ok stay, wouldn’t book there again though.

We were in one room, had issues, and they readily moved us to a different room. This hotel is in a great location - close to 183 in Austin, but not right on the freeway.

Water pressure was very low

From the front desk to the room everything was great. The room was spacious bright and very clean. The bed was very comfortable and I had the best sleep. I will be staying again. Please thank your employees. They were the best.

Everything was clean and up to par. Enjoyed my stay.

Hotel was wonderful all around, breakfast in the morning, clean room, friendly staff. The pool was down for our stay but they gave us permission to use the pool at the connecting hotel so that was great. Highly recommend!

The late check out gets you a 7-8.5 rating The door swallowed my card and I moved to a room that was dirty. It had a hole in the floor. Just disgusting. The first room was very comfortable. The staff is friendly and courteous

The late check out gets you a 7-8.5 rating The door swallowed my card and I moved to a room that was dirty. It had a hole in the floor. Just disgusting. The first room was very comfortable. The staff is friendly and courteous

The room was clean customers service was great. Will definitely stay again.

Very roomy one room. All amenity is slightly below hotel level.

Appreciate the clean room, the swimming pool, and the convenience of breakfast

The beds are not as soft as we prefer but the room was fully stocked w kitchen needs, shampoo, conditioner, body lotion,etc

Staff was exceptional! Excellent customer service! Everyone we came in contact with during our stay was very helpful and friendly. NA

I didn’t like it at all Everything

Friendly Staff, good location, good facilities At our room: carpet and couch they were not very clean Of the 4 or 5 dryers, just one was working

I didn’t like it at all Everything

Friendly Staff, good location, good facilities At our room: carpet and couch they were not very clean Of the 4 or 5 dryers, just one was working

Staff was exceptional! Excellent customer service! Everyone we came in contact with during our stay was very helpful and friendly. NA

Evening social was active. The pool was open, didn’t mind late pool use as long as it’s quiet. We booked the handicapped suite for our elderly mother, the hide a bed was easy to use and soft enough. Extra blankets and pillows were provided. Do not disturb magnets were confusing, but didn’t affect our stay. This was a culturally diverse hotel.

Hotel is dated and housekeeping was very poor.Various issues not addressed by staff.

It was very convenient, clean, and a dependable, restful place to stay after a busy day.

It was very convenient, clean, and a dependable, restful place to stay after a busy day.

Enjoyed our stay. They offer a good verity of breakfast items. Also offer social hour three times a week in the evening. The room we were in was large for our party of 4. Included a kitchen with good size refrigerator, also a dish washer which we didn’t have to use. My grandson enjoyed the pool outside.

The kitchen was nice and clean and was stocked with pots, pans, and utensils for us to use, plus a nice fridge and freezer. The bathroom space was kind of tight and the water would leak from the shower nozzle and would sometimes get onto the floor, so watch out for that. The beds in the room were super comfortable and soft!

Exceptional

Everything was great! Nothing!

Nothing!

Outside was not well lit especially in areas where it should be since there can be people coming in late a night and the lobby area or entrance was not very obvious when coming in late for the first time.

When arriving, we parked on the side. It reeked of marijuana. We went inside, checked in, and started to leave for a concert. Before leaving, someone was smoking a joint on the side. A guest im assuming. When returning back from the show, we took showers and went to bed. Whoever was above us was loud, and could hear them walking. It of course sounded like an elephant. I couldn't sleep much due to the noise and how uncomfortable the bed was. I would not return to this property.

Location, cleanliness and how quiet it was. Nothing really, everything was great!

Service was great. Angelina is great, help us when we needed something.

The front desk lady was rude and my room had no pots and pans and she wouldn’t go get them for me so I had to eat takeout food and the sliding glass door on my shower was broken

We had a wonderful stay. The breakfast was good. The staff was amazing. So helpful, responsive, and nice. The beds were comfortable. We loved the pool. You do need to put out the garbage by the door so they can see it when they enter the room or they don't empty it, but that is not the end of the world. If you need anything you just go to the front desk, and they have it there and happily get you taken care of. The hotel was clean and kept up. Thank you all for a wonderful stay.

Loved the atmosphere and continental breakfast

Overall, I would stay again.

The hotel was clean, the beds were comfortable, and the staff was pleasant. However, one night at 11:30 pm music was blasting in the back of the hotel where my room was located and the room did not have a phone to call the front desk. When I called from my cell phone, it would ring, then stop ringing and no one ever answered. I was in bed in my pajamas and had no desire to go down to the front desk. No phones in hotels seems to be the newest budget move.

Its an excellent basic hotel. Good for travelers pm the move

Room is very tidy and modern. Bed is comfortable and the room is quiet. The kitchen is stocked with fork and plates, modern, and looks clean. The room is relatively clean except that I found lots of hair in the bathroom. The Staff is very friendly but mostly left me alone. The breakfast is pretty decent, there's an egg substitute and sausages, 4 selection of yogurt, and lots of condiment. Finally, while staying there, I see some candy wrappers and used napkins/tissues on the floor. It wasn't a big mess, but I am surprised that none of the staff care to pick them up. It would have improved the facility by 5 folds given these are eye sores.

The bed has bug and I was beaten all over my body , the pool was also dirty my kids were surprise what kind on hotel is this

The living room has definitely seen better days, and all the doors had dirty handprints on them. When we arrived, the kitchen dishes were missing, and we later found them dirty inside the dishwasher. To make matters worse, on our last day, I saw two cockroaches on the kitchen counters.

No juice or coke just hi c for breakfast

Awesome in every aspect

Violet and Samuel were very helpful, friendly and attentive at check-in. We were very happy with our stay! The room was clean and comfortable.

Staff great. The room could use some improvements or repairs to the shower, and the door lock didn't work, etc. Overall, I'd recommend staying here for the price.

The staff was friendly and helpful. The room was clean and spacious, we especially enjoyed the convenience of the kitchen. The breakfast had great options to choose from each morning, including Texas shaped waffles. My family was very comfortable here!

It was good for one day I stayed there

The room was incredibly dirty, everything was dirty, and nothing was stocked in the room. There was something sprayed all over the doors to the bedrooms. Dust everywhere nothing in the kitchen worked. There was barely any toilet paper, one spoon, barely any kitchen items. It looked like if a maid was in the room that might have made the beds and emptied the trash cans but that's it. Nothing else was done. It was disgusting. There was also no hot water in the room. I will never stay here again.

Clean rooms, limited breakfast

The property is severely outdated from the furniture, bathroom and overall room. It smells of cigarettes and mold I would not recommend staying at this property.

Keys didn’t work two nights when i arrived back late. Had to get reprogrammed and on first night, reprogrammed twice. Bathroom smelled like urine. Generally unkempt: bad ceiling patch, no lens on over the sink lights, shower rod holders against wall peeling metal. No cream or sugar if you wanted to prepare coffee in the room. Microfiber sheets not my idea of comfort but economical i guess. No ice machines in hallway for general use.

Clean room, great service, great breakfast options

Breakfast can be better and of more diversity. Hotel room was clean and a good location for my business trip.

Very nice and clean property. The staff was great

My stay was quiet and peaceful. Excellent breakfast and very clean facility. Only 2 issues, was not able to get stovetop to work and tissue roll appeared to have been wet and then dried.

Staff availability

The breakfast was good with a lot of choices. I also enjoyed the snacks that were provided each day. The staff was very friendly and helpful!

The walls are very thin, the breakfast isn’t the best, and the kitchen was barely stocked

Jae, who checked me in, was very friendly, professional, and gave great dining suggestions.

Wonderful the room was clean and comfortable while the breakfast was great. Great customer service friendly and quick to respond

Free hot breakfast was good but the best surprise was a Coca Cola freestyle machine!! That made my morning! The room was clean but a little worn. Awesome that the bedroom has doors to separate it from the living room area. This is a perfect place for a family to stay. The price was excellent for what we got. We would stay here again. Only negative was thin walls so we heard furniture moving and toilet flushing from other rooms. It was too cold for us to use the pool but it looked sparkly clean.

There was a soiled washcloth left on the shower curtain rod in my room. Otherwise, everything else was good.

Clean room, great staff , complimentary breakfast . It was just what we needed and food isn’t far if you want something else. Dog friendly but a 75$ pet fee.

Dirty rooms and the tubs

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The room had everything we needed. We only stayed one night and it was raining so we didn’t get full use of all amenities. But the breakfast was fresh and delicious. The staff was friendly and helpful.

Clean room and very friendly staff

Should consider doing upgrades a lot of rust throughout hotel to include rooms

Property was great... staff friendly and helpful... will definitely return

Spacious and clean rooms.

Horrible very dirty

Cuarto.muy limpio y espacioso solo me hubiera gustado que la cama fuera king size, el.desayuno excelente

Rooms with a kitchen a good size, location good and no road noise at back of hotel in pool area.

Servicio de desayuno! Pésimo la persona que estaba en cosina ! Contestaba de mal manera y y tardaba en rellenar los alimentos

Great property! Clean, good rooms, nice breakfast and nice location! Tariff was really good as well - 100% recommended

The shower took over 20 minutes to warm up. The room door lock did not function properly.

Laundry was insufficient. Dryer wouldn't dry even after 3 cycles, elevator was slow.

Super clean. Easy acces. Excellent Staff. ASHTON WAS AWESOME and sweet. Breakfast was great. Coffee delicious. Rooms suoer comfy. Would definitly stay again!

Samuel was very accommodating and very helpful!

Honestly my hotel has been kind of a mess. When I checked in the room wasn’t even ready ant 3pm check in time and I had to wait for housecleaning to clean it . When I got in there was dust on the floor on the air conditioning, and the next day I found housekeeping in the hallway and said they’d clean it but the bed wasn’t even made when I came back. Then my little plushie disappeared after they took the sheets, and when I pulled the sheets off looking for it there was this huge yellow stain on the mattress. The front desk girl was nice

Everything from the entrance to laying down in bed was clean and smooth experience.

The staff was very nice and helpful during my stay.

The room was okay, only staff that was kind and helpful was the Hispanic woman at the front desk. Breakfast was dry, the man serving breakfast seemed to rush us to finish. Didn’t get to enjoy much, honestly I wouldn’t stay here again.

Friendly staff

Wouldn’t recommend at all

very clean and friendly staff

Excellent! Staff is friendly, rooms are clean, happy hour has good portions of food and drinks, convenient location, safe area. I recommend 10/10.

Clean room, friendly and accommodating staff. Breakfast options are always great. Overall, this is one of our favorite places to stay in Austin.

Nice staff and clean rooms

Elevators were very slow, room key malfunctioned several times in a day, had to get them reprogrammed several times. Buffet brrakfast was decent

Clean room

I loved it it was amazing

I paid for 2 nights but only stayed for 1 night because I wasn't feeling well. Denied a refund. Very dissatisfied.

Good place

Clean…ice in freezer …..2 bedroom suite was perfect…staff was fine!

Room was a good size, clean, and beds were comfortable. The elevator worked, breakfast was about a 3 out of 10 but we got down there about 30 minutes before closing and nothing was fresh. OJ was bland. Coffee was good. Parking was convenient, lot was well lit. Overall, I would stay here again and recommend.

Staff was very friendly. Room was clean.

All good

Nice breakfast each morning with a happy hour M-W. I wasn't happy with the first room I had as it had personal items still in the draws. The second room I had to get a new key each day. When I tried early one morning no one was available at the desk.