SpringHill Suites by Marriott Austin Parmer/Tech Ridge

Definitely want to stay here again when I come back to Austin.

The room was filthy. The workers were friendly, but dud the bare minimum. Amenities were not as promised. There was no business center available that was very upsetting. Best thing I can say about this place is they have a delicious continental breakfast! Also ample parking was a plus.

The rooms were really nice! It didn’t have a business center, and I needed to print documents for my workshop. The desk clerk kindly offered to print for me, but she did it single sided and only printed two copies when I needed 7 (two page documents). I ended up having to submit an online print job to Office Max and pick them up at 6 when my workshop dismissed for the day. Not the end of the world, but inconvenient.

Very good

Exceptional

We had a great stay. The room was nice. The staff was great. My only complaint is the plumbing. The first night we were there the toilet was clogged.

Superb

The customer service and staff were awesome. The breakfast was good too, especially the waffles.

Pool was cold though so couldn’t enjoy it

Close to work Areas that needed cleaning or updating

Exceptional

Good

Exceptional

I like the hotel but the breakfast to early to close from 6am to 9:00am extent to 12pm at less but over all everything was good love it

I like the hotel but the breakfast to early to close from 6am to 9:00am extent to 12pm at less but over all everything was good love it

Room was clean, breakfast was great, the pool was great.

Loved everything about this hotel!

Location and room options

It was near where we wanted to be but still enough out of the city that we felt safe. Nothing to note.

It was near where we wanted to be but still enough out of the city that we felt safe. Nothing to note.

Disappointing

There was no hot water. We brought this up to the front desk and they said no one else had complained so they'd have maintenance come look at it in the morning. But we all got cold showers. We got back to our hotel the next evening. Still no hot water and the room had not been turned over so there were not even clean towels. The sign in the bathroom says to hang them to keep or drop them if you want fresh towels. The front desk person told us that they only clean the rooms every other day; dirty towels can be placed in the hall for pickup and then you have to stop at the front desk for clean towels. We lowered the AC temp and turned up the fan and the temperature and fan speed didn't change at all. It was uncomfortably warm to sleep at night. At checkout, they asked how our stay was. We said it wasn't great and explained why. They said they'd put in a maintenance request for it....just like they told us the first night.

the price the toilets off the lobby didn’t flush, it was kind of dirty and housekeeping never came in with fresh towels or to remove trash. the a/c unit made a clicking noise the entire stay.

Bed and Sofa were uncomfortable!! Took a seemingly long time to adequately cool the room down and maintain a consistent temperature that was comfortable.

The staff was great!! Friendly, professional, courteous and appeared happy to welcome us!! The hotel and surrounding area was clean and we felt quite safe. Bed and Sofa were uncomfortable!! Took a seemingly long time to adequately cool the room down and maintain a consistent temperature that was comfortable.

the price the toilets off the lobby didn’t flush, it was kind of dirty and housekeeping never came in with fresh towels or to remove trash. the a/c unit made a clicking noise the entire stay.

The room was clean. We really like the set up of the room. We had the king room with sofa bed. Although it was small, we would stay here again. The breakfast sausage and eggs tasted very good.

Exceptional

Breakfast was good. Staff was excellent. Since it was busy time due to music festival in town, we did not get the room of our choice.

All good and nice decorating.

Good location for a quick stay: room was great and comfortable and area is nice

The room was very clean and the staff were very friendly to us. The breakfast in the morning was also delicious

Clean room

na

Staff was amazing. I had extreme difficulty getting in and out of the tub. Not accessible enough to ensure safety.

Rooms where clean. Breakfast was kept restocked. Only down side was a slight smell. It wasn’t bad enough to make me not stay or affect sleep . But, it was noticeable when you would exit hotel and come back .

Everything

They were having issues with the elevator during my stay; made it a little hectic trying to get down to get my flight. However everything else was top notch!

The rooms were so clean and the staff was so sweet and welcoming!

Atrocious. Changed my room type. Didn’t apologize. Offered a room that was “moldy”. Staff and hotel are nasty.

Rate 5

The best

Coffee cold

Nice property, easy to get to and lots of things in close proximity. Hotel was nice, but our room (king suite) did not have a dresser. Just a TV credenza with 2 small drawers. We had to keep our clothes in our suitcase.

Great location

Room was clean and soap was well stocked. Also room had a nice layout. Well definitely stay again.

Great stay and good location

I really enjoyed my stay! Check-in and check-out were both fast, easy, and friendly. The room was very nice, clean, and comfortable, and my stay was peaceful and relaxing. I would definitely stay here again!

Room was great except for ants where I put my water glass.

Nice and clean! Also the front desk people are very nice thank you

The pool was so dirty that it has someone medical bandage inside the pool and some feces. Also the room carpet is so soiled and dirty smelly that makes you feel sick. Their was some small spill marks inside the room carpet, the only thing which is at par and good was their breakfast, so many items specially the chocolate milk for kids are something I've never see anywhere else. Beside their breakfast nothing really good.

Not only was our stay affordable but the hotel was super nice, staff was super helpful and nice, room was nice and clean & it had a really nice amount of space! Will definitely be staying here again if I’m ever back in the Austin area

Great place and very close to everything we needed. Staff was wonderful and friendly! Definitely recommended!

The property was great. I

Everything was good! Thanks for the recommendation!

Our family stay was nice. The property is real clean, plenty of well lit parking. The check in process was welcoming. We were given a handicapped room probably because we use Hotels.com to reserve but that did not bother us at all. The beds and pillows were comfortable. The ONLY negative issue is that we needed the sofa sleeper for our grandchildren. When you opened it up, it had about half a foot clearance so it was useless because you could not get around it. Management REALLY needs to look into that. We felt a little "cheated" because of that. So b careful if you need a room with a sofa sleeper.

Good location, clean room, enough parking and nice staff!

Good breakfast

Great 3 day stay

When we arrive the elevators wasnt working for the first two days.

Tasty Breakfast-good options. Property Clean and Well Maintained. My favorite hotel when visiting UT.

Nice hotel close to UTA, value for money stay!!

The staff was very welcoming, attentive and helpful. The room was excellent and restful. We will return!

Property looks dated and run down. Sofa bed had a tear in it and the room had a musty smell

the hotel was very clean, the rooms were huge, and the staff was friendly and helpful. the only issue was that the elevator wasn't working properly and kept getting stuck during our stay. besides that, everything was wonderful and we really enjoyed our stay!

Por lo general fue buena , casi no estuvimos en el hotel , pero en el rato que estuvimos estuvo bien

Everything was good for our stay. No issues noted.

The elevators were broken our whole stay. The beds were very hard and uncomfortable, especially the sofa bed. The breakfast was ok.

Perfect love it

The elevator was down Since I checked in until I checked out it doesn’t fix

The elevator was fixed when we got there. The breakfast was good - significantly more than a continental breakfast. There were eggs, breakfast meats, waffle station, and more. It would have cost more for me to take my family out to a decent breakfast than the room cost us for the night. Check-out is noon and late check-out is generously offered at 3pm. The location is close to many stores, restaurants, and an urgent care that we unfortunately had to visit (but had a good experience at). The room was very small, cramped with the furniture even - but I would definitely stay there again.

Housekeeping was also poor/inconsistent, the room was only checked once during the 4 night stay. Perhaps this was a fluke or a temporary issue. However the other hotel amenities were nice - there was a nice gym and pool, and complementary breakfast was good.

Provide free parking and free continental breakfast. Breakfast was actually pretty good with a variety of options to choose from

Good Stay for me and family, Highly recommend!

Parking was good. Room and property were not good. Upon entering the hotel front desk, no one was there, they appeared out of the back after waiting a few mins and always had a sign posted basically saying be right back. The elevator smelled like vomit when it wasn’t covered by a perfume smell, once that faded it was awful. Our first room had a disgusting chipped and rusted bathtub and black mucky hair in the drain and the floor by the door entrance was dirty. We did ask for a new room and that one wasn’t much better. Behind the toilet had water damage and black mold. The bathroom shower had something removed from the wall, assuming a soap dish and the remanence of that was still on the shower wall. The bedding was stained and the floors were poorly vacuumed, if vacuumed at all. I didn’t feel comfortable taking my socks off. There was also no phone in the second room we had and some wall outlets did not work. Over all the property is lazily maintained, dirty, and feels more like a run down motel than a holiday inn. The only positive was the breakfast not being terrible, although with the cleanliness of the rest of the property I couldn’t confidently trust it. This trip has put me off to staying at future Holiday Inns and I will not recommend the brand to others in the future.

Everything was great but the room was warm even with the AC unit at the lowest setting, we had to purchase fans to try to cool down the room further

Everything was nice. The room was clean, the staff at the counter was very accommodating with my room preference and the breakfast was good, options were provided (hot bar), and the parking lot was decent, well lit too.

Great stay

Elevators were out of order the whole weekend.

Everything was good the elevator didn’t work my whole visit

The check-in was very quick. The staffs were very helpful and friendly. Breakfast was great and had enough free paking space.

Was not overly costly. Super clean. The pool could be a bit warmer.

No hay palabras para describir todo estaba excelente la próxima vez lo volveré a rentar

Room was clean & kept up. Only thing I wish was that room service was every day instead of every other day. Area where hotel is located has a lot of restaurants to choose from. Overall good hotel & will definitely be booking again when needed.

Late check out. My room smelled great

Overall, good stay. Clean building and room, also good room layout. Only two cons: poorly lit room & dirty pool.

Such friendly staff especially Darrell from the night shift. The lemonade and cookies was especially good. The breakfast was delicious.

The room was clean staff was friendly

Ok stay

everything was great we enjoyed our stay .

Place very peaceful I was very happy to stay with you thank you

Great stay spacious room and very clean.

Perfect es limpio y bonito

Great place will definitely be going back

Breakfast was excellent and plenty of parking!

The water smelt like mold

When we arrived they gave us the wrong room which was not even cleaned, then we were given the right one. You should know they do not do housekeeping everyday so don’t expect a clean towel and made bed when you get back after being out the whole day. Overall cheap

Their was no movie channels and the TV was low. I won't be back. No hard feelings.

Jarad was not helpful during check-in. My debit card had been compromised and I contacted my relative who was not local for assistance to add her card to the reservation for payment. Jarad insisted that he needed the physical card to complete the transaction. He then referred us to Marriott reservation team who were also unable to assist due to fact that it was an Expedia reservation. Finally after almost 2 hours of phone calls and hold times, we were connected to Tasha w/ Expedia. She completely understood our situation and tried contacting Springhill only to be put on hold by Jarad who after more than 5 min never returned to the call. After being unable to amend the existing reservation,Tasha set up a new reservation and added the new card for payment. I then returned to check in with Jarad and he again asked for a card to be presented for a $40 deposit for the 2 night stay. We were back at square one due to the fact that again as I had explained before, I had no card to present as my card had been compromised. Jarad then responds that the card number could be keyed in manually by pressing a button on the card reader. This infuriated me because he never presented that option!! I was not impressed nor did I care for his flippant attitude and sense of total non caring for me as a guest checking into the property. I have stayed at this location a number of times with family members. This particular weekend my family had booked 10 plus rooms. I was very disappointed with Jarad

We liked the property

The place is good, easy to get to, and all the staff are very friendly. It has a pool and a basic buffet breakfast. The room was clean and presentable; however, the facilities are old. Even so, the stay was very comfortable.

clean rooms

The hotel was very clean, you could smell the cleanliness when you walked in. The pool stays open until 11 which is a huge plus for a vacation.

Smoke smell everywhere and dirty carpets.

G

Ese Hotel muy bueno, realmente valió la pena mi estadía

Insurance always batterws in icu hospital in nuces county i have refund protrction . Please help to get this fone please i called cery rude

The location is right of the highway, beware there is road construction all over! Otherwise the hotel is well maintained. Slow elevators, parking outside can fill up but negotiable. Breakfast was good, lots of choices! Near many stores and restaurants!

Everything was nice and clean. The breakfast was delicious.

Excelente hotel,la avitacion muy linda

Everything was nice. I had a nice stay.

All good

They don’t accept a debit card for a deposit, you have to have a credit card. The room was paid in full before arrival and my daughter was told to try to get a refund at 1:30am in the morning after driving over 6 hours. Plus the hotel we booked wasnt even open they send you to the residential.

There was no vegan food.

We enjoyed our stay here. Rooms are really nice, spacious, and comfortable. Breakfast has lots of options. Plenty of parking. The only issue is how incredibly slow the elevator (yes, singular) is. We ended up having to use the stairs half the time. The elevator system definitely needs an upgrade, but everything else was fantastic!

The rooms big and clean good staff 👌 front desk people 👌 👍

Breakfast was delicious. Rooms was big. Staff was super friendly

Everyone was very friendly

100 good

Switch couch with computer table so can watch tv on couch. Cannot see on couch