Sonesta Simply Suites Austin South

Kitchen utensils could’ve been better. Would book again but only for two-three stay…not a five but was not bad for the price for five stays

Exceptional

No ice machine and knobs broken off drawers in the room. Was a noisy location.

Friendly staff clean nice room.

It was good. Close to everything I needed. My only concern was the shower. It was for a physically challenged person and the shower head was just in the wrong place. There was water everywhere on the floor.

Superb

Poor

Exceptional

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No breakfast no pool

No breakfast no pool

Cheap hotel by the freeway.

Location was good We called ahead to tell we will reach by midnight We had 2 rooms booked and paid for The guy at the reception took 45 mins to give us the keys for both rooms Initially he argued and said we don’t have two rooms at all Everything is booked That was hilarious to hear at midnight

Location was good We called ahead to tell we will reach by midnight We had 2 rooms booked and paid for The guy at the reception took 45 mins to give us the keys for both rooms Initially he argued and said we don’t have two rooms at all Everything is booked That was hilarious to hear at midnight

The suite was really big and comfortable. Kitchen was nice and convenient with big refrigerator/freezer and free coffee. We had a car so location was good and easy to get to. Too bad we only needed one night there!

It was a good stay other than at 6AM smoke detector in our room started going off...it was the craziest alarm clock I've ever had and scared the absolute hell out of us...and then it just turned off on its own and we fell back asleep and then it happened again at 7AM I honestly have no idea what was going on we didn't even reach out to front desk we just kept going back to sleep there was no fire . It was ringing down the halls in other rooms too

Good experience and clean room

Clean. Staff friendly! Cable TV and refrigerator plus coffee ☕️ machine

It was a great stay. Ill be back.

The Bathroom wasn't clean. There was no internet connection at all. The refrigerator didn't work. It was damp feeling in the room. The charged me 30.00 saying there were stains in 3 towels. This is not true.

Location. Really clean inside. Lots of cigarette butts on the ground.

Location. Really clean inside. Lots of cigarette butts on the ground.

It was next to I-35 so it was easy to get into downtown quickly. On top of how clean and quiet it was during my stay No problems at all here.

It was next to I-35 so it was easy to get into downtown quickly. On top of how clean and quiet it was during my stay No problems at all here.

It was clean. Easy to get to and the stay was very welcoming Everything was good. It was an affordable and good option.

It was clean. Easy to get to and the stay was very welcoming Everything was good. It was an affordable and good option.

This is a very simple hotel but I did not lack anything. Everything was very clean. The room was large with a regular side fridge and small burners. The staff is super nice! Right on I35.

The rooms were well-equipped and comfortable. The picnic table area wasn't really set up. There was dirt and slight trash under the couches and in nooks and crannies.

The picnic table area wasn't really set up. There was dirt and slight trash under the couches and in nooks and crannies.

Property is very old and smells musty, but it is very clean.

Exceptional

The staff was great. Very accommodating.

The bedroom was very clean Property is right off a highway, people were sleeping in the parking lot, lots of homeless people walking around outside the gates…

Exceptional

The acc was broken all night.

Cleans too

Overall, I would highly recommend!

I stayed in a suite, the bed was comfortable. Kitchen and living room area were fully equipped. As soon as I arrived, I checked the room. I noticed trash in the dining trash can, one of the glasses was still dirty and they had forgotten to put var soap. Everything else was in places The room had no AC, so would need to leave the door open so air could come on from the living room. Bathtub was repainted. Wifi signal kept going down. TV signal would work for a few minutes then it would go down. I did asked the front desk about the wifi signal and I was tols, someone had a complain and they had reset it. However it

I’m not sure how this hotel has an excellent rating. The guests who rated it excellent must really have low standards. My standards are not high, but this this is by far one of the worst hotels I have stayed in. When we pulled into the parking, we had a feeling it wasn’t going to be an excellent stay. Trash scattered across the parking. After we received our room key on the 3rd floor, the receptionist told us it would be faster to park near the side to get tour room quicker. After moving our car and heading to the elevator, we discovered the elevator was near the front. However, it was out of service, so we had to packed several heavy bags up the front the stairs. As we entered our room, I noticed the aluminum panel at the bottom of the door was hanging out. It could have easily cut my wife’s leg or one of my boy’s legs. The sheets appeared washed, but they had reddish brown stains on the top where pillows would sheets. The stains could’ve been from a nose bleed. When we took showers, the bottom of the tub made a loud noise every time we took a step. There was rust built up on the A/C. WILL NOT STAY AT THIS HOTEL AGAIN!!

On my very first night staying, there was no ice in our room, because the ice maker in the refrigerator does not work. I was told that if I wanted ice, I had to drive to Walmart.... at 11:30pm. So we did without ice. The next morning, the shower leaked all over the floor and out into the hallway. This is not their fault as it is a shower design for wheelchair use. But I used my towels to clean and wipe up the floor. So afterwards I went to the front desk and asked him if they could change my towels, they told me that I needed to find the housekeeping department and take the towels to them. When I explained that they were soaking wet from cleaning the shower, she said that she would get it taken care of while we were out for a few hours. When we came back, the towels had not been changed and the floor was still damp. When I went to the front desk to ask if they could get me the new towels, they told me that they went to lunch and did not take care of it. So I asked him if they could take care of it. And the lady began speaking in Spanish to the people behind her talking about me. And what if the problem I was causing?And how much I was complaining, and using words that were not appropriate. I think she was totally surprised when I spoke back to her in Spanish and told her that I didn't really care about her attitude, but that I did want my towels changed.

Definitely a wonderful stay. I can’t wait to come back.

People not at front desk

The room was good and looked remodeled. The hotel itself was outdated and the elevator was not working.

I like how the front desk was trained on not saying my room number out loud. I like that they have a microwave in the unit and dishes to use and a dishwasher. It felt really clean and it was a great quality stay. I felt safe because of the two deadbolt locks inside my unit.

great

The card/payment system was malfunctioning upon my arrival which delayed me settling in for the night after traveling & before business meetings the following morning, television/cable was out for the entire hotel for majority of my stay, and 1 out of 5 washers were working. This was determined after I attempted to use another washers. This required myself and other guests to manually transfer soaking wet clothing. Only one washer was labeled as out of order. Others had dirty standing water in them or would not wash at all. This led to wasted laundry product and time. Although there was a staff member that came into the area to mop up the water that dripped from wet clothing, I still had to go tell another staff member about the machines so that they would be properly labeled preventing others from wasting. Also, the amount listed on my receipt was lower than what I actually paid. That’s concerning and questionable.

was ok

I enjoyed my stay

Coffee pot didn’t work, could’ve deep cleaning

Clean and nice

Very clean and lots of amenities .

Clean and friendly staff

Room was good for me. Surprised that there was no ice machine, but that wouldn't stop me from booking here again.

Yes the the staff is awesome and very friendly! Room #214 is where we stayed, disappointed the bathroom was moldy the light was rusted,the walls on the shower was peeling! Kitchen was nice never stayed at a hotel with 1. Oh and the sink wouldn't drain very fast also Thanks, Debbie

Clean room, pet friendly. Bathrooms could use some work but overall very nice and have a fridge and stove top!

Hotel does have WiFi, but my cellular service was faster. Staff was nice. AC was great. Definitely a 3-star average sort of place. Also, I thought it was weird I had to ask for a “do not disturb” sign at the desk.

I arrived around 11:30 PM for a two-night stay and quickly discovered the AC in my room was completely broken. The room was close to 85°F and absolutely unlivable, especially in Texas heat. I had an important interview the next morning and needed to be up at 6 AM, so this was beyond stressful. I called the front desk immediately to request another room. After waiting in the heat for the front desk to contact their supervisor, I was told around 12:30 AM that no other rooms were available. Their only “solution” was that I could check out in the middle of the night—in a city I didn’t know—and get a refund. That is not a reasonable or safe option at that hour. I had no choice but to stay and try to sleep in those conditions. The room was also dirty, with stained carpets and what appeared to be blood drips on the bathroom vanity cabinets. I checked out at 6:30 AM before my interview and booked another hotel for the next night. This was a complete failure in basic hospitality. I would not recommend staying here.

Room a/c took a long time cooling the rooms. No cups for coffee this morning.

The kitchen didn't have any plates, cups, etc. The air conditioning wasn't working very well. Finally, the room was pretty beat up and didn't look nearly as nice as the pictures.

Clean and comfortable room. Full kitchen was very convenient. Room was a good size as well. Definitely will be back

The floors felt dirty enough that we didn’t feel comfortable walking around without shoes, which isn’t a great feeling in a hotel room. It wasn’t the worst stay, but definitely not somewhere we’d choose again unless there were no other options.... even then.... id drive to the next town to find a better option. Disappointing.

Rooms Okay but overall not clean. Old appliances and smelly carpet. Too noisy as well. For the price they charged not worth at all

Perfect

Very nice rooms for the cost. Very clean

Yes

Clean Room, they have a laundry included, not a lot of shops nearby

Overall clean and spacious apartment style room. The only drawbacks are the lack of amenities and not in a walkable area, you’ll have to Uber or drive to access local stores and restaurants. Great value and would stay again next time I’m in Austin!

The room was nice and spacious, but it smelled like smoke and felt a little run-down. Other than that, it did the job for what I needed for one night.

Very clean

No frills hotel that is clean. Great location.

Would stay again I like how for check out if you want it past 12 just pay $25 extra so it’s till 2 after that you pay a new night amount

great customer serv ice. rooms are spacious and comfortable

great customer service.

Was stated that breakfast was provided so I would say not a full breakfast but should state items available to microwave

Staff are so friendly and rooms are ok! They clean only once a week and it is an ok place for the money they are asking.

Good room... access to highway good

Great room

Really clean and staff was nice and helpful.

Great clean rooms & very comfortable, front desk staff is friendly. Amenities are up to par.

Great staff and clean rooms

This is a budget hotel. You get what you pay for and it met expectations. It's a decent value for a place that has easy parking, a kitchenette, etc. I just needed a relatively inexpensive bed for a for a couple nights it was fine. I'd stay again for the price point. Front desk staff has friendly.

Though it was a cold one in Austin. They made sure I was okay. For the price, it was worth it.

Room was clean, and spacious

Clean room

Yes the room lacked many amenities. For example, no soap at the lavatory you had to go to the shower and squirt soap in your hand. No trash can in the bathroom. The toilet ran and ran. Couldn't get the TV to turn on. Management took criticism positively. Cannot recommend even for one night.

They charged $5.00 for parking in the parking lot. There is a potential for vandalism in the are that the hotel is in. You wouldn’t be walking outside the fenced area. No breakfast was furnished. Someone was searing fish and had the whole place stinking.

rooms were clean and welcoming

Enjoyed the stay, the room was clean and comfy. The staff were friendly and polite.

This is a great place to stay. The Manager and Megan were the best rooms, which were top-notch and cleaned.

Good place to stay

The location and price were good, but more amenities would have been nice. There was no front lobby and no bottled water in the room.

Great

The staff was wonderful to us while we were displaced from a fire.

The women at the front desk were wonderful—kind and professional—so none of this reflects on them. The problems were with the incidents themselves and how they were handled. 1. False fire alarm + unannounced room entry Around midnight the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left without any explanation or apology. It felt invasive and unprofessional. 2. Armed individual on the property On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and told us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was going for the machete, we ran to our car. Police and paramedics later took him into custody. Overall, the stay did not meet basic expectations for safety or peace of mind. The women at the front desk were great, but we would not stay here again. I also contacted Sonesta multiple times afterward and never received a response.

great

The staff was incruduble. We were able to check in early, which was great after for traveling for several hours and in heavy traffic. The hotel was as advertised. It had a very convenient kitcenette with a full-size fidge. The bathroom was roomy and the shower was awesome. This location was perfect for all the places we visisted during our stay.

Megan was very helpful. The staff was friendly and welcoming. The rooms were clean. Good place to stay!

Nice and convenient for work.

No hand soap provided The footsteps from above floor could be heard

Clean room, courteous front desk. Common areas maintained. Quiet property just the way I like it. The lobby restroom is often not accessible. Area not walkable.

I did not think it was right to be charged additionally for parking when we are already paying for the stay.

This is a nice place

Staff was very friendly, helpful there was always someone at the front desk facility kept clean room was clean and well equipped, quiet comfy bed

It ain’t good folks.

The rooms are well kept and clean.

Such a great price very beautiful place

Very happy with my stay.

Parking is located close to the building and easily accessible. While there are no public ice machines on-site, the in-room freezers do make ice, which is a practical touch. There is no breakfast service at this location, but the friendly and accommodating staff make the stay pleasant and efficient. Overall, this is an excellent choice for travelers seeking a clean, comfortable, and affordable stay in South Austin. It offers great value and comfort that go above and beyond typical expectations for a 2-star property.

They charged me $5 I have I have no clue why

My car was broken into in the parking lot. The staff said ”it happens in Austin”

Miss Garcia was so friendly and so sweet during check-in

Staff was friendly and accommodating. Since it was Halloween week, they also put out a bowl with candy! My room was clean and spacious and had everything we needed.

Great

Had a comfortable stay!

Very relaxing

The property needs a lot of work. The pictures doesn't look nothing like the actual room. Also the check in area smelled so bad like wet dogs. We arrived late and we wanted to rest but around 5:30 or 6 in the morning the receptionist was having a full on conversation she was so loud. I would never stay there again. The A/C in the room didn't work. The dishwasher had duty dishes. Thank God we only stay there for one night. I do not recommend this property.

Bed was comfortable and all towels and toiletries were great

Negatives: had we known there would literally not be ANY housekeeping during our entire 6 night stay, and that we had to take our dirty linens down to front desk ourselves, replace with clean linens, take care of our full garbages (place in hall when full - did not get a replacement bag for them), we would not have stayed here. When you pay that much money a night and you're there for a vacation, the best part about coming back to your room in the evening at the end of a tiring day is to come back to fresh towels, a clean bathroom and a made bed. Also, we did not see when we booked that there was a $5 a day parking fee. Also, the hotel is literally right beside a busy overpass. Easy to get to but there was some traffic noise. One more thing: the a/c did not put out enough cold air into the bedroom - it comes through a vent from the main room and even though we had it down to 60, it was still not cool enough for us. Again, just want to say thank you to the very friendly ladies working the front desk.

Very helpful staff. Very nice room (suite) with dishwasher, garbage disposal, cooktop, full size refrigerator with freezer (ice maker), dishes, silverware, pots/pans, paper towels - so, basically a full kitchen. Very nice!

Bathroom extractor fan was not working and the AC was not cooling at times