Sonesta Simply Suites Austin South

This hotel in Austin has everything you need and an excellent location. The staff is very friendly.

The stay was okay. The room was neatly made up, but in need of maintenance. The refrigerator had rust on the outside panel - which didn't affect my stay, but was noticeable. They do make appliance paint.The most bothersome thing was the entry door. It obviously was either damaged or not hung properly. I had to use a ridiculous amount of force to open it and when closed, there are noticable gaps around the frame making it neither soundproof, or fire/smoke proof. If these items were attended to, it would be a good place to stay for a extended period. The kitchen is well-appointed and it has a real closet with a door both bonuses.

Location Smell of food from other rooms enters to the room

the stay was very good and the workers were really nice

Very good

The location and the cost was okay. Fairly sure each night was around $100 a night or less however my total was $313 or $314 The shower and drainage. When the shower was used the pressure was okay however a noise was made in the piping where the shower head was. Also, the drainage for the tub was very bad. Took quite a while for the water to drain more than 7 minutes. When i did use the ice maker, in the freezer, i found a folded napkin amongst the ice. no idea how that got there.

The shower and drainage. When the shower was used the pressure was okay however a noise was made in the piping where the shower head was. Also, the drainage for the tub was very bad. Took quite a while for the water to drain more than 7 minutes. When i did use the ice maker, in the freezer, i found a folded napkin amongst the ice. no idea how that got there.

It had a kitchenette in the room. There was not a lot of services close to the hotel (restaurants, stores) The staff was friendly

Very good

The room was big, roomy. We kept saying how nice it was. Appeared clean. No dead bugs spotted. We did find live roaches the last night we were there when my husband woke in the middle the night to use the bathroom. Turned on the light and they scattered. Had it not been for the roaches, I would have given it 5 stars.

Good kitchen area

The only thing good about this peppery was they refunded my 2 nights

Very nice staff, spacious room There were things that didn’t work like light and water pressure, some were taken care of and others weren’t.

Very nice staff, spacious room There were things that didn’t work like light and water pressure, some were taken care of and others weren’t.

Everything was pretty good but our door to the bathroom didn’t shut and there was a water heater in the hall…

Front office staff were incredibly helpful and friendly.

Honestly nothing. Don’t stay here, look elsewhere . Need my refund. There is only 1 elevator for the whole building. There were 4 crickets in my room. No hot water until you called the front desk and asked for it which is so ODD! Hallways smelled gross and air was stale and hot. Key card readers would take 5-10 minutes to finally let me and my guest into the room after leaving for whatever reasons.

I liked the free parking. Front desk lady was kind. NO COLD WATER for showers as I stayed for a 3 day long music festival, CRICKETS AND ROACHES in the room, stove did not work, batteries in tv remotes are dead,

I liked the free parking. Front desk lady was kind. NO COLD WATER for showers as I stayed for a 3 day long music festival, CRICKETS AND ROACHES in the room, stove did not work, batteries in tv remotes are dead,

Honestly nothing. Don’t stay here, look elsewhere . Need my refund. There is only 1 elevator for the whole building. There were 4 crickets in my room. No hot water until you called the front desk and asked for it which is so ODD! Hallways smelled gross and air was stale and hot. Key card readers would take 5-10 minutes to finally let me and my guest into the room after leaving for whatever reasons.

Front office staff were incredibly helpful and friendly.

The property isn't well maintained. I had stains on my sheets and found 2 live ants in my room.

None Bed had poop in it and they didnt know how to solve our problem? Didnt take a severe sanitary issues seriously at all. Poop was UNDER the sheets

None Bed had poop in it and they didnt know how to solve our problem? Didnt take a severe sanitary issues seriously at all. Poop was UNDER the sheets

The price is reasonable and the amenities are worth it.. The king one bedroom suite comes with a cook top, microwave and full size fridge. No extra charge to park, WiFi is free.. Great when you are staying any length of time or traveling with kids They only have one elevator and it’s located at one end of the property

The price is reasonable and the amenities are worth it.. The king one bedroom suite comes with a cook top, microwave and full size fridge. No extra charge to park, WiFi is free.. Great when you are staying any length of time or traveling with kids They only have one elevator and it’s located at one end of the property

Great stay, clean property, quiet, minor issues but the front desk handled everything well.

Parking was good . Was worried because on here said 5 dollar parking but guess we didnt had too. Safe area too.

Room was clean, large and comfortable.Nice quiet place to stay.

N/A The hot water sucked. Water in shower didn't get any warmer that room tempature.

The hot water sucked. Water in shower didn't get any warmer that room tempature.

Very poor

We had a wonderful stay! The hotel service was excellent from start to finish. The staff was friendly, welcoming, and very attentive to our needs. Everything was clean, comfortable, and well-maintained. We truly appreciated the great hospitality and would definitely stay here again!

Very nice and pleasant and close to downtown

Nice and clean hotel. In a quiet part of Austin. Definitely staying here next time I’m in Austin

Nice people

Clean room, helpful staff.

Clean comfortable room.

This was an impromptu stay. Ample and adequate parking. The room had some issues. The toilet seat was broken, there was something sticky on the night stand, and the cup was not clean when I got ready to drink out of it , very big stain. Staff was helpful tho, on the way back from morning errand ran into traffic before check out. Tried to call to advise there had been an accident and no response. However, rhe staff was kind enough to reinstate my card, and let me ahower before leaving out. Um the pictures do not look like the property either. Ijs . Although it was decent.

For the price you cannot ask for anything more.

Kitchen utensils could’ve been better. Would book again but only for two-three stay…not a five but was not bad for the price for five stays

No ice machine and knobs broken off drawers in the room. Was a noisy location.

Friendly staff clean nice room.

It was good. Close to everything I needed. My only concern was the shower. It was for a physically challenged person and the shower head was just in the wrong place. There was water everywhere on the floor.

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Cheap hotel by the freeway.

The suite was really big and comfortable. Kitchen was nice and convenient with big refrigerator/freezer and free coffee. We had a car so location was good and easy to get to. Too bad we only needed one night there!

It was a good stay other than at 6AM smoke detector in our room started going off...it was the craziest alarm clock I've ever had and scared the absolute hell out of us...and then it just turned off on its own and we fell back asleep and then it happened again at 7AM I honestly have no idea what was going on we didn't even reach out to front desk we just kept going back to sleep there was no fire . It was ringing down the halls in other rooms too

Good experience and clean room

Clean. Staff friendly! Cable TV and refrigerator plus coffee ☕️ machine

It was a great stay. Ill be back.

This is a very simple hotel but I did not lack anything. Everything was very clean. The room was large with a regular side fridge and small burners. The staff is super nice! Right on I35.

Property is very old and smells musty, but it is very clean.

The staff was great. Very accommodating.

The acc was broken all night.

Cleans too

Overall, I would highly recommend!

I stayed in a suite, the bed was comfortable. Kitchen and living room area were fully equipped. As soon as I arrived, I checked the room. I noticed trash in the dining trash can, one of the glasses was still dirty and they had forgotten to put var soap. Everything else was in places The room had no AC, so would need to leave the door open so air could come on from the living room. Bathtub was repainted. Wifi signal kept going down. TV signal would work for a few minutes then it would go down. I did asked the front desk about the wifi signal and I was tols, someone had a complain and they had reset it. However it

I’m not sure how this hotel has an excellent rating. The guests who rated it excellent must really have low standards. My standards are not high, but this this is by far one of the worst hotels I have stayed in. When we pulled into the parking, we had a feeling it wasn’t going to be an excellent stay. Trash scattered across the parking. After we received our room key on the 3rd floor, the receptionist told us it would be faster to park near the side to get tour room quicker. After moving our car and heading to the elevator, we discovered the elevator was near the front. However, it was out of service, so we had to packed several heavy bags up the front the stairs. As we entered our room, I noticed the aluminum panel at the bottom of the door was hanging out. It could have easily cut my wife’s leg or one of my boy’s legs. The sheets appeared washed, but they had reddish brown stains on the top where pillows would sheets. The stains could’ve been from a nose bleed. When we took showers, the bottom of the tub made a loud noise every time we took a step. There was rust built up on the A/C. WILL NOT STAY AT THIS HOTEL AGAIN!!

On my very first night staying, there was no ice in our room, because the ice maker in the refrigerator does not work. I was told that if I wanted ice, I had to drive to Walmart.... at 11:30pm. So we did without ice. The next morning, the shower leaked all over the floor and out into the hallway. This is not their fault as it is a shower design for wheelchair use. But I used my towels to clean and wipe up the floor. So afterwards I went to the front desk and asked him if they could change my towels, they told me that I needed to find the housekeeping department and take the towels to them. When I explained that they were soaking wet from cleaning the shower, she said that she would get it taken care of while we were out for a few hours. When we came back, the towels had not been changed and the floor was still damp. When I went to the front desk to ask if they could get me the new towels, they told me that they went to lunch and did not take care of it. So I asked him if they could take care of it. And the lady began speaking in Spanish to the people behind her talking about me. And what if the problem I was causing?And how much I was complaining, and using words that were not appropriate. I think she was totally surprised when I spoke back to her in Spanish and told her that I didn't really care about her attitude, but that I did want my towels changed.

Definitely a wonderful stay. I can’t wait to come back.

People not at front desk

The room was good and looked remodeled. The hotel itself was outdated and the elevator was not working.

I like how the front desk was trained on not saying my room number out loud. I like that they have a microwave in the unit and dishes to use and a dishwasher. It felt really clean and it was a great quality stay. I felt safe because of the two deadbolt locks inside my unit.

great

The card/payment system was malfunctioning upon my arrival which delayed me settling in for the night after traveling & before business meetings the following morning, television/cable was out for the entire hotel for majority of my stay, and 1 out of 5 washers were working. This was determined after I attempted to use another washers. This required myself and other guests to manually transfer soaking wet clothing. Only one washer was labeled as out of order. Others had dirty standing water in them or would not wash at all. This led to wasted laundry product and time. Although there was a staff member that came into the area to mop up the water that dripped from wet clothing, I still had to go tell another staff member about the machines so that they would be properly labeled preventing others from wasting. Also, the amount listed on my receipt was lower than what I actually paid. That’s concerning and questionable.

was ok

I enjoyed my stay

Coffee pot didn’t work, could’ve deep cleaning

Clean and nice

Very clean and lots of amenities .

Clean and friendly staff

Room was good for me. Surprised that there was no ice machine, but that wouldn't stop me from booking here again.

Yes the the staff is awesome and very friendly! Room #214 is where we stayed, disappointed the bathroom was moldy the light was rusted,the walls on the shower was peeling! Kitchen was nice never stayed at a hotel with 1. Oh and the sink wouldn't drain very fast also Thanks, Debbie

Clean room, pet friendly. Bathrooms could use some work but overall very nice and have a fridge and stove top!

Hotel does have WiFi, but my cellular service was faster. Staff was nice. AC was great. Definitely a 3-star average sort of place. Also, I thought it was weird I had to ask for a “do not disturb” sign at the desk.

I arrived around 11:30 PM for a two-night stay and quickly discovered the AC in my room was completely broken. The room was close to 85°F and absolutely unlivable, especially in Texas heat. I had an important interview the next morning and needed to be up at 6 AM, so this was beyond stressful. I called the front desk immediately to request another room. After waiting in the heat for the front desk to contact their supervisor, I was told around 12:30 AM that no other rooms were available. Their only “solution” was that I could check out in the middle of the night—in a city I didn’t know—and get a refund. That is not a reasonable or safe option at that hour. I had no choice but to stay and try to sleep in those conditions. The room was also dirty, with stained carpets and what appeared to be blood drips on the bathroom vanity cabinets. I checked out at 6:30 AM before my interview and booked another hotel for the next night. This was a complete failure in basic hospitality. I would not recommend staying here.

Room a/c took a long time cooling the rooms. No cups for coffee this morning.

The kitchen didn't have any plates, cups, etc. The air conditioning wasn't working very well. Finally, the room was pretty beat up and didn't look nearly as nice as the pictures.

Clean and comfortable room. Full kitchen was very convenient. Room was a good size as well. Definitely will be back

The floors felt dirty enough that we didn’t feel comfortable walking around without shoes, which isn’t a great feeling in a hotel room. It wasn’t the worst stay, but definitely not somewhere we’d choose again unless there were no other options.... even then.... id drive to the next town to find a better option. Disappointing.

Rooms Okay but overall not clean. Old appliances and smelly carpet. Too noisy as well. For the price they charged not worth at all

Perfect

Very nice rooms for the cost. Very clean

Yes

Clean Room, they have a laundry included, not a lot of shops nearby

Overall clean and spacious apartment style room. The only drawbacks are the lack of amenities and not in a walkable area, you’ll have to Uber or drive to access local stores and restaurants. Great value and would stay again next time I’m in Austin!

The room was nice and spacious, but it smelled like smoke and felt a little run-down. Other than that, it did the job for what I needed for one night.

Very clean

No frills hotel that is clean. Great location.

Would stay again I like how for check out if you want it past 12 just pay $25 extra so it’s till 2 after that you pay a new night amount

great customer serv ice. rooms are spacious and comfortable

great customer service.

Was stated that breakfast was provided so I would say not a full breakfast but should state items available to microwave

Staff are so friendly and rooms are ok! They clean only once a week and it is an ok place for the money they are asking.

Good room... access to highway good

Great room

Really clean and staff was nice and helpful.

Great clean rooms & very comfortable, front desk staff is friendly. Amenities are up to par.

Great staff and clean rooms

This is a budget hotel. You get what you pay for and it met expectations. It's a decent value for a place that has easy parking, a kitchenette, etc. I just needed a relatively inexpensive bed for a for a couple nights it was fine. I'd stay again for the price point. Front desk staff has friendly.

Though it was a cold one in Austin. They made sure I was okay. For the price, it was worth it.

Room was clean, and spacious

Clean room

Yes the room lacked many amenities. For example, no soap at the lavatory you had to go to the shower and squirt soap in your hand. No trash can in the bathroom. The toilet ran and ran. Couldn't get the TV to turn on. Management took criticism positively. Cannot recommend even for one night.

They charged $5.00 for parking in the parking lot. There is a potential for vandalism in the are that the hotel is in. You wouldn’t be walking outside the fenced area. No breakfast was furnished. Someone was searing fish and had the whole place stinking.

rooms were clean and welcoming

Enjoyed the stay, the room was clean and comfy. The staff were friendly and polite.

This is a great place to stay. The Manager and Megan were the best rooms, which were top-notch and cleaned.

Good place to stay

The location and price were good, but more amenities would have been nice. There was no front lobby and no bottled water in the room.

Great

The staff was wonderful to us while we were displaced from a fire.

The women at the front desk were wonderful—kind and professional—so none of this reflects on them. The problems were with the incidents themselves and how they were handled. 1. False fire alarm + unannounced room entry Around midnight the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left without any explanation or apology. It felt invasive and unprofessional. 2. Armed individual on the property On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and told us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was going for the machete, we ran to our car. Police and paramedics later took him into custody. Overall, the stay did not meet basic expectations for safety or peace of mind. The women at the front desk were great, but we would not stay here again. I also contacted Sonesta multiple times afterward and never received a response.

great

The staff was incruduble. We were able to check in early, which was great after for traveling for several hours and in heavy traffic. The hotel was as advertised. It had a very convenient kitcenette with a full-size fidge. The bathroom was roomy and the shower was awesome. This location was perfect for all the places we visisted during our stay.

Megan was very helpful. The staff was friendly and welcoming. The rooms were clean. Good place to stay!

Nice and convenient for work.

No hand soap provided The footsteps from above floor could be heard

Clean room, courteous front desk. Common areas maintained. Quiet property just the way I like it. The lobby restroom is often not accessible. Area not walkable.