Sonesta Select Austin North

The room was not clean,the carpet was dirty,food,dirt was all over the floor. Tv was not picking up the channels. Didn't understand why I had to pay to park at the hotel. Why I had to pay for a breakfast that was supposed to come with the room. The breakfast was put together well,cereal no milk,hard boilied eggs,no meat. Just a mess

Exceptional

Bad bad. Bad , the parking have a cost? Why? And the breakfast too? No way , I don’t like the person on the front it’s very serious and rude

Clean, Convenient, Quiet Deposit

The beds and rooms was great for the price The process was lengthy even when booking online

Exceptional

Good room close to 6th street!

The breakfast was horrible. The overall location was ok. TV was poor quality and resolution. It showed grainy. Wall trimmings were coming off. Pay to park is insane along with having to pay for breakfast

It was dirty, old and awful. Not recommended at all!

The property was OK. It was close to Denny’s for breakfast. It had a good sports bar down the street. We were there for four nights never received any maid service. TV did not work properly. Elevator had not been cleaned in quite some time. I will never stay at this property again.

Disappointing

Its not even a motel!! Rooms were disgusting. My inital room spelled like urine. When I went and complained they sent me to another room which didn't smell but my socks stuck to the carpet. The shades had holes in them so privacy was none to the peole outside. HOTELS.COM bamboozeled me. I can't even belive they are open

This property needs some TLC. There was a roach in the bathroom. No coffee maker in the room. The tv didn’t get good reception.

Poor

Online on booking.com Parking and being charged to park

Location The lobby didn't have any air. The hallway floor needed to be mopped spots everywhere. Our room floor needed to be clean,hair,spider webs at the bottom of the corner near the refrigerator and small pieces of trash on the floor. Shower curtain smell needs to be replaced and hair on the shower wall

Online on booking.com Parking and being charged to park

There was only one worker at the front desk who was slower than molasses. Only one elevator worker. The back of our bathroom door had what looked like water residue splashed on it. The location is decent but they charge too much, it was very ran down.

Awful location, poor maintenance and dirty room

Worst breakfast ever for star hotel and it’s not complimentary. Shower door is not closing. Toiletries are cheap soap and shampoo.

As soon as we walked in there were a pair of boxers laying on the floor. There were dead roaches in the restroom and the tv had a few working channels. I was afraid to sleep under the covers.

Carpet dirty and stained, tv kept going offline, phone didn’t work, few outlets none near beds, air con gave out, no iron/ironing board, no closet

Our tv and phone didn’t work when I tried calling with my phone they didn’t answer so about an hour after trying to figure out the tv I went to the desk . They just tried to compensate with complimentary breakfast when I asked to change rooms she got a attitude said it’s putting work on her house keepers and that I should check everything when I got in mind you I was even called but no answer until I went down she finally changed our rooms. Like I gave them a problem. I gave no attitude just simply wanted Everything right

Did not like the area at all especially at night, to many bumps or homeless around, also hotel room was not ok at all. Door was hitting the couch and was hard to close, also couch cloth was ripped and strong odor. This might not be a big issue but I like to take my fire stick everywhere I travel to watch movies at night but here I couldn't connected it. Like I say it not a big deal. If you planning to stay one night is OK but more than that I would have to think about it. I did not like the area at all, especially at night, as there were too many drug addicts and homeless people around; also, the hotel room was not acceptable. The door hit the couch and was hard to close, and the couch fabric was ripped and had a strong odor. This might not be a big issue, but I like to take my Fire Stick everywhere I travel to watch movies at night, and I could not connect it here. Like I said, it is not a big deal. If you are planning to stay for one night, it is okay, but for anything longer, I would have to think about it.

Front desk staff - Monica. She did everything she could to help with unacceptable room condition. Toilet seat broken, faucet broken, closet door broken, mirror glass shattered, stained carpet (including blood). Both rooms were not properly cleaned. We left after one night.

Seems like the conditioner dispenser was very low. Some of the TV channels were snowy not clear. There seemed to be some kind of interference. My nephew pointed it out to me.

Front desk staff - Monica. She did everything she could to help with unacceptable room condition. Toilet seat broken, faucet broken, closet door broken, mirror glass shattered, stained carpet (including blood). Both rooms were not properly cleaned. We left after one night.

And then proceeded to speak to a coworker about me as I sat in the lobby frantically searching for a new hotel at 10pm at night as a single female in a new town. Shame on her and shame on the company for hiring staff like her.

The halls and the room were dingy, dirty, dim and worn. Nothing in the room functioned well. TV reception was poor. Water pressure in shower was low. Lighting was dim and poor. Water stains on ceiling very off-putting. Not on par as rated

The hotel smelled. The room had not been cleaned well, trash still in basket & food in fridge from previous guest. Carpet in room was buckling. The TV didn’t work nor the iron.

Roaches

Not the friendliest, not the cleanest, saw giant bugs, a bit rundown since I stayed a few years back. Management has definitely run things into the ground.

Superb

The hotel looked nice and staff was friendly. The room was clean but my complaint was that there were many roaches in the bathroom. At one point I counted 6 baby roaches crawling in the shower. Definitely need better pest control. I would have stayed again if it wasn’t for the roaches

Very good

The property is out of date and the restroom was super dirty , back of the toilet still had urine stains from previous guest . And you have to pay to park while you stay , but it’s an open parking lot (not a garage or fenced in ) . Property definitely can use some much needed attention

Why do we have to pay for parking?

Room availability was very good for a late check-in.

I don't have a opinion about the hotel

Where to begin….i wasn’t going to leave a review because I didn’t have anything nice to say. The room was not clean. The sheets had period smears on it…I can not make this up. I will say when asked the staff did give us new sheets and really anything we asked for. But some stuff is just a no no. The counters were dirty they didn’t bother to wipe them down they had toothpaste cup rings all over them. Luckily I travel with Lysol wipes I was able to clean the counters. The couch had stains and food crumbs on it. Which leads me to my next issue…they had little roaches in the room. I would actually recommend Expedia to not do business with this hotel. Which then means I would never recommend anyone stay at this hotel. When you walk in the lobby it’s a little hopeful…but as soon as you get to the elevator you know you have messed up by making the reservation. Last thing…the lady at the front desk informed us they have complimentary breakfast in the morning…and that was the worse breakfast I’ve ever seen. Just stay away from here. Look elsewhere!

Beautiful property, excellent area, easy to navigate parking.

Dirty place strong stench as you walk in the place, the elevators n room, shampoo conditioner body wash containers all empty, no toilet paper front desk lady manager was very rude questioning why I was visiting Austin, not helpful.

Our toilet didn’t work. We couldn’t get any extra towels. The staff was friendly, but that was all that was good. Me and my friends also got bit by something on our arms and legs. Not very happy with the experience. I feel like I paid to just be stressed out and uncomfortable. The whole time.

The mid shift desk clerk was off the hook courteous, friendly, and very respectable. I wanted a cup of coffee so bad after driving in Austin for 8 hours doing Uber. The second shift desk clerk took a moment out of her time to brew up a fresh pot of coffee for me and I found it to be one of the best parts of the hotel.

$50 deposit. They make you pay for parking too. Be aware before you book online. It’s in a trashy area and the hotel is falling apart. Stains on the couches, wet damp sheets, etc. would not stay here again.

The only thing i was not pleased with was a charge for parking in the parking lot associated with the establishment as well as a charge for breakfast.

This is a great property. It is very clean, spacious, great rooms, but the minute I got off the elevator I thought I was in a cheech and Chong movie. The amount of marijuana stink in this entire hotel is incredible. They would do a good job to start cutting down on the marijuana use, especially in the no smoking rooms and in the no smoking areas of the hotel.

Bad!

First room bathroom was dirty and tv didn’t work. The second room had stains in the carpet everywhere. The lict

This place was absolutely horrible

The only detail that was not disclosed was the $5 daily parking fee. This fee was not mentioned on Hotels.com.

Room smelled like feet . Roaches in the shower. Pool was dirty . You had to pay extra for breakfest . My wife got spoiled milk then spoiled apple juice . All they sad was we are sorry

This hotel did not serve my family well. Staying with someone with Covid would have been easier over this hotel. They upcharged for my pet even though it stated pet friendly online with no disclosed fee. Upcharged for parking even though the parking lot was completely empty. Upcharged for barely a continental breakfast with no hot food. The pool was filthy with debris and insects. No microwave, ketchup-sized packets for shampoo and the full sized containers in the shower were empty or missing. The lights flickered in the room and the switches for some were faulty. Worst of all it’s roach infested. I even had roaches crawl on me in the bed.

Need to use your phone and pay for parking. I refused. Still had to use my phone to opt out and was harassed by cell and email next day. Yikes. The staff was very accommodating. I hope this is clear on Expedia sites as paying for parking using an app requiring login is not secure, wastes, time and constant texts asking for more money. We had a great stay.

Clean room! There was however a stain on the carpet, and some of the lights in the room didn’t work.

THERE WHERE BROKE DOWN CARS IN THE PARKING LOT. THE ROOMS SMELLS LIKE ASS. DONT EVEN GET ME STARTED ABOUT HOW BAD THE CARPETS WHERE IN THE HOTEL AND ROOMS

There were hairs stuck to the bathroom walls—long and short hairs. The area behind the bathroom door was dirty, and there was mold inside the refrigerator.

The room was nice. The hotel was nice. The breakfast was not worth it.

When I walked in, I was greeted by the front desk, who was very sweet and pleasant. However, the facility or the hotel was disheveled. Carpets were tore up stained. I got off the elevator and got a waft of marijuana in my face. I could’ve swore that there was a blood stain on the carpet right in front of the elevator the carpets all the way to my room were stained horrible walked into my room it smelt of old food and marijuana couldn’t close the window dim again carpets were tore up and stained. I immediately turned around and checked out and stayed out of Hilton.

Staff were amazing! Very helpful and friendly. However my sheets were stained brown along with a towel. Got them replaced but not the best. Blood on the floor stained by restroom and fridge..

Staff was good but everything else was terrible,

One elevator didn’t work. The one that did work was so loud that it kept waking me up. I wasn’t close enough for the noise to be that loud. There’s a $50. hold on a credit card. There’s also a parking fee. I should have read the info on the hotel better. It may not be the hotel’s fault, but there were people in the parking lot smoking some nasty smelling stuff.

It has enough flash/style to photograph well but fell short on a few details. Parking and breakfast not included. Parking $5/night - Breakfast $5-12. Of 2 elevators, 1 was out of service, The working one had scratches and graffiti on the wall and showed some wear. The rattling door did not instll confidence. There were stains on the carpet in the hall and near the sink in the room. The sink faucet was not secure. There was no soap in the shower. The TV had limited local channels with not great reception (no menu option on remote) . Other than that, it was fine for $80 but I've had better stays at Motel 6/ Las Quinta for less.

Good all around

I wasn't at the hotel much but when I was there I had to kill 5 roaches and the carpets had stains. when I booked it said free breakfast but when I arrived I was told that I had to pay to eat the breakfast. As far as the stay it was ok. I would not stay here again due to the cleanliness, rooms itself was ok. I would rather spend a few extra dollars to stay somewhere else.

No free breakfast and all the food that can be purchased onsite is heavily inflated by approximately 70% markup. No cups and no microwave in units. Tv reception was grainy and horrible. Only about 10 channels.

Room was not very clean. Pool was not maintained. Continental breakfast was changed from included to being asked to pay for it. Staff was helpful and courtious. Will not go back. Was not expecting anything fancy but was dissapointed by the lack of effort in the maintenance.

There was no hot water. We found a cockroach in our room. The light at the desk wasn’t working. Shower door was hard to open and close.

p

Carpet had bugs and they only gave me one half a roll of toilet paper. Shower had a lot of old hair in it. I stayed at this place twice and it was only because I checked I reserved them at the same time which was a mistake. Both rooms at each stay was exactly the same. I wouldn’t stay again but you get what you pay for.

This facility is way outdated. There's a certain smell of mildew as soon as you enter the room. The carpet looked like it haven't been cleaned in months or even years. The curtains in the rooms had holes all in them. There's a gap in the front door of the room as well as the joining door which led to my other issue. Bugs. Water bugs or flying roaches were crawling from the shower drain and the front door. Had to do a shake down prior to packing my bag so I wouldn't being anything back to Virginia. Addressed to the front desk and all they said was sorry. Cleanliness of the hotel is less to be desired. Sheets had stains on them, and when requested to change, front desk just stsred that there was no room service to tend to them. This lasted for the three days I stayed. It wasn't until it was time for me to checkout that room service actually showed up. Only one elevator worked since you couldn't get I've on the first floor. Plus plus the lock bolts on the doors seemed spotty like the just used loose screws to secure them. And good luck getting good TV reception with their outdated cable service and acient televisions. Only reason I selected this hotel was because it was right down the road from my mother's hospice facility. I DO NOT recommend staying here unless you have no other options.

Was good and nice staff. But it's okay for room.

I appreciated the elevator and pully for my bags, but the ice machine was broken, and I had to hop a few floors for ice. The pool had some wrappers and dead foliage in it, the pool area itself looked very run down and had a bit of trash around. The room I had was very dingy. The floor and other fabrics around the room had large stains and the room felt very muggy. The ironing board and mirror were broken as well. But the bed was comfortable and the staff seemed upbeat and helpful.

The staff attempted to charge for parking and the place was filthy , no free breakfast like what is advertised, I will never stay here again

Malísima limpieza y el desayuno horrible

The room was spacious, the bed was comfortable, and the sheets were nice. However, the carpet is pretty old, and every time I was on it I kept getting bitten by something all around my ankles. There was also an odd smell in the room, and the blackout curtains didn’t block much light, which isn’t ideal for someone sleeping during the day. The toilet seat was loose and kept coming off, but since I was only there to shower and sleep, it wasn’t worth having maintenance come in. The hotel is older and seems to have been renovated as well as it could be. I wouldn’t say it was awful because it wasn’t it just wasn’t a place I’d choose to book again.

No one was ever at the front desk! We had to wait 10 minutes every time we needed help. Only 1 of the elevators worked and it was very slow. The property is outdated. Breakfast is weird hours. I went down at 8:45am and it was already over. It was a cheap stay in a fine area. I would stay here again. Just know going in that it is outdated and you might need to wait a while every time you need help.

Room smelled musky and had stains all over carpet floor as well as the restroom. Beds were uncomfortable and couch had tears. There was no breakfast (probably due to limited staff) available only boiled eggs if lucky enough to get any. Parking was ok, sheets and towels were clean but overall this place needs a revamp. Staff was excellent and are clearly making the best with what is available.

Everything was ok. But the rooms smell like cigarette smoke. My stuff smelled like smoke even when I got home.

room smelled like someone hid a cigarette butt in it somewhere

This hotel needs some serious attention. It is very outdated! Carpeting/flooring looked filthy, the elevator felt like a death trap, the pool was not open, breakfast was blah, coffee was blah, etc. Our room did not have enough towels or toilet paper, no iron, the TV did not work, the A/C went out, the sheets were dingy. It was just awful. The lobby, and hallways, just very gloomy. They also need more staff and more housekeeping. This hotel is like the forgotten stepchild. I hate to write bad reviews, but this experience was just bad. Staff tried to help best they can, given the resources that they had. I'm not even complaining about the staff, just the hotel overall. Never again.

Room was clean and honey staff was friendly breakfast was not bad they had boiled eggs milk juice cereal toast pancake maker yogurt and fruit and coffee of course

👎

Rude front desk. She let someone check in early, but told us we couldn't til 4, wiggling her 4 fingers at us. Well we decided that this hotel was not for us, and left, to never go back

Ok hotel nothing special

If you’re a fan of clean rooms, I do not recommend this hotel. The first room smelled like urine (apparently the previos guest had pets) and the cleaning crew tried masking the odor with some scented spray which made it so much worse. Terrance at the front desk kindly put us another room immediately, but it had a lingering cigarette smell despite it being a non-smoking room. The facilities are quite outdated and the carpets and sofas have multiple tears and mystery stains. It took over an hour for the AC unit to cool the room enough for it to be confortable with the cigarette smell. I think the staff are doing the best they can with what they’re working with, but we definitely did not stay long enough for the breakfast after that experience.

Everything was great, very clean. I did request a lightbulb change for the desk lamp and wasn’t replaced during my stay but everything else was good. Staff was very polite and welcoming

Hotel needs a few renovations like the lighting in the hallways is dark, missing lights. Elevator needs to be updated second elevator was out of service (did not work)

When I walked in there was a homeless man sleeping in the lobby, There was hair on my sisters bed, weird stains on the floor, as we were checking out we saw a huge cockroach. It was okay to sleep a night but only a night

Water pressure not that great. Room was not cleaned thoroughly upon entering

If you just need a bed to lay down.

Our room only had one towel and no toilet paper at all in the bathroom… The mini fridge still had food from a previous guest.

There were no basic necessities provided- kleenex, hot water or even coffee We came from Boston and were so disappointed. Sonesta is a good chain of Hotels but this was Horrible......except for the working staff like Ruby!

Free breakfast was sad. Went downstairs 45 minutes before it closes at 830 AM, and there was not much food to there There was no staff to replenish food. No milk. Felt bad to eat whatever is left, and there is none for other guests. Just had PBJ toast , 1 hard boiled egg and a hot tea. Also, this hotel feels understaffed. I only saw 1 person working in the whole hotel. ASo, I checked out the hotel hungry. Paid almost $100 for the 1 night stay. I had better experiences and food for cheaper rates. Definitely not coming back here again. Good luck future guests. Maybe you feel differently...

I think this hotel is understaffed.

When we first got there our check in lady was really rude to us and made checking in longer than it needed to be. We got to the room and it was very clean. Me and my husband loved the layout and space but we were missing the ice bucket and a coffee machine. When my husband went to use the iron it was just leaking water all over his shirt so he had to pour out the water and just use the iron dry. At night when I realized we didn't have a ice bucket I ask the night lady for help and she was wonderful even brought me a bucket filled with ice straight to my room which was very sweet of her. Location of hotel was amazing right within a 2 to 10 min walk or drive from everywhere me and my husband wanted to go.

Everything was fine till I realized there was no shampoo or body wash in the shower where they kept reservoirs explicitly for those things.

It was an alright stay. Nothing bad, nothing great, needed a place to sleep while in town, served its purpose.

Love

This Hotel definitely disappointed me. They charge a $50 security deposit, which I didn't mind, and an extra $30 if you want to check in early. The Hotel Lobby wasn't clean in the slightest when I arrived around 3-4 PM. The tables were nasty; there was various flying insects (i.e. flies, mosquitoes) and they need to shampoo their carpets to get rid of that repugnant smell. My hotel room was fairly clean; the bed sheets had been washed. My biggest pet peeve was THE SHOWER: absolutely ZERO water pressure, I was extremely disappointed. The Toilets and shower could've used a bit of cleaning. And a better selection of soap.

Ghetto. No room service even when you request it. Front desk is useless and rude. Stingy, won't even give you more than two towels for the day. Avoid this place.

This place was completely disgusting! I had them change my original room because it reeked of animal urine. The second room had stains all over the carpet and mold in the shower. I would never stay here again!

All good thanks 🙏

The only working elevator was very sketchy and seemed like it would break any moment and smelled like weed. The room we booked had no electricity and smelled like cigarette smoke. Was moved to another room which had blood stains on the curtains, unclean surfaces throughout, no soap for the shower, stain on the sheet, urine spot on the bathroom floor.

N

Restroom were not clean.

Nice rooms, clean, not cups in rooms

I thought the room was nice, but the fridge did not have a freezer and there was not a microwave in the room. This would be nice to tell future guests at the hotel.

The second floor smelt of pot when we got off the squeeky rickety elevator. Carpets are filthy, the couch in our room had stains on it (dont want to know what kind of stains)

Todo bien!

Súper bien ubicado, con acceso rápido y fácil a la autopista, y un sport bar a solo una cuadra caminando. Las habitaciones cómodas y espaciosas.

Tried to checkin at 3:30pm, that was a mistake as the lady at the front desk told me it was an upcharge to check in 30 minutes early, even though there was no one else there. The shower had mold and the air conditioner could even drop the room 5 degrees in the 2 days we were there, also very sketchy parking lot.

The whole room was filthy and had various stains everywhere

It’s a place to sleep, shower and have your DoorDash delivered. It’s quiet and inexpensive. It’s just a room for a night. Beds not too comfortable Bring your own pillow and blanket.

Was a nice hotel

The hotel needs maintenance

It smelled musty and carpet was stain in hallway and room. Elevator was a little scary. There was dogs barking. Didn't get a good night sleep.

It would have been fine but there was an odor in our room. It was possibly mildew.

The hotel is not as presented. It’s so run down $100/night I wild. For the appearance, smell, etc more like $30/night is appropriate. Breakfast was not as described. Parking is wild - broken glass everywhere. Room had stains on carpet, bed sheets, curtains and even blood drops on couch. Only two towels per room. No Kleenex or coffee pot. People just sitting outside in the yard drinking. Pool area is littered with beer cans and caps. I’m highly disappointed and will NEVER stay here again. My poor kid is traumatized.

We had a great one night stay during graduation weekend. The hotel was clean, comfortable, and incredibly well run despite the busy crowds. The staff was friendly and attentive. Great location, great service, great experience overall.