Sonesta ES Suites Austin The Domain Area

Very good

It was clean and easily accessible. The heater didn’t work

Good

The location felt safe and was convenient, our room was beautiful and comfortable, the entire facility was well kept and very inviting and the price was excellent I was impressed with everything but I gotta say the price for what we got was great

Property was nice The price for what we got was crazy. $450 for 2 nights

Large room/suite, comfortable bed, very clean, nice kitchenette, breakfast was good - nice selections, staff was great. I can always count on this property to deliver! Toaster didn't work & audio on TV wasn't great but otherwise nothing (& I'm picky)

Great location! Very nice staff! Very comfortable bed!

The property is located in a perfect arear in Austin. Food and shopping are in every direction. You can walk to several places if that your choice. The breakfast is just what you need to start your day. Have to say the property is very clean and rooms are very roomie.

Sons and I travel from Wichita Kansas to Austin Texas for the Texas longhorns football game the hotel staff was real friendly and helpful we had a good time The young lady working the front desk Saturday morning great personality very welcoming

Exceptional

Peaceful and well maintained property. They have excellent breakfast. There staff is attentive and well-trained. Nothing really stood out as a negative.

We enjoyed a spotless, well-equipped ground-floor room that was perfect for our Grand Prix visit, though we couldn't use the tempting outdoor pool; the exceptional breakfast featured a variety of hot and cold options, and the incredibly comfortable beds contributed to the surprisingly quiet atmosphere—highly recommended!

The room was clean and well decorated. Everything worked. The staff was friendly. The towels and toilet paper were of the absolute cheapest quality that they could buy. The toilet paper was so bad that I had to find a local grocery store to buy my own. Customers' perceptions of luxury usually start at a level just higher than what we have at home. This certainly did not meet that standard.

The accommodation was ideal for our three travellers with the suite having two separate bedrooms/bathrooms, I chose a suite so we had a kitchen for preparing small meals. The breakfast was very good lots of variety, the general areas of the property are clean and tidy, there is a gym and external pool. Parking is plentyful spaces circling the entire accommodation, the staff are very welcoming and helpful. All and all we were very satisfied. To be honest I cannot fault anything, the star rating is 3 and believe it to be at least 3 if you want luxury then you would look for a 4 or 5 star hotel but for our needs this accommodation was perfect.

Great breakfast - friendly staff Late Checkin time (4pm)

Exceptional

Location, rooms.

Exceptional

Everything was great! No hot tub

Staff very friendly, welcoming and helpful. Breakfast was incredible everyday!!! Bathtub shower combination had a very squeaky sounds when you showered. Wasn't a problem when I used the tub and it was full of water.

Staff very friendly, welcoming and helpful. Breakfast was incredible everyday!!! Bathtub shower combination had a very squeaky sounds when you showered. Wasn't a problem when I used the tub and it was full of water.

I liked the hotel , the breakfast and the location , staff went above and beyond for us. Room was very large also. Nothing

Everything was great! No hot tub

Clean hotel in Austin. Very comfortable and not chaotic at all.

Room was clean, staff was nice to us, breakfast had many options and good coffee, and parking was free, easy, and close. Our party had no complaints and we’d stay there again!

Excellent stay! Lovely aroma when entering the hotel. Quiet room. Beautiful outside space. Delicious breakfast.

We stayed near the Arboretum and uber'd to UT to hang with my daughter during parent's weekend. The hotel was clean, quiet and near everything. I would stay here again as it was extremely reasonable and allowed me to check in early.

Breakfast was ok. Room for improvement. Room was clean other than bathroom tub and shower curtain so moldy and covered in black hair that we had to clean it up and request a new curtain. Nice space in the 2 bedroom suite. Staff were nice and efficient. Living area was basic but clean. Need to upgrade to smart televisions.

The staff was amazing!! We had House Keeping Everyday!!!

Wonderful place to stay. Clean rooms and very friendly, helpful staff. Good breakfast with friendly workers.

Good service, comfortables rooms and very good location

My room included a refrigerator and small kitchen area that was useful for food preparation and relaxing to several meals in my room rather than going out. The staff members at the front desk were helpful and very kind. The exercise facility was clean and nicely equipped. The full, hot breakfast was excellent, and a quality that is seldomly seen anymore.

The front desk and housekeeping staff were so great. The room was spotless and really comfortable. The breakfasts were great. Overall a 10/10 stay, I would absolutely return here!

Very good for the price. The breakfast is really good

This is a solid hotel, that for the price cannot be beat

Close to the Arboretum shopping and dining. Quiet neighborhood with ample free parking. Our room was clean and the beds are comfortable. Really enjoyed having a suite with a separate bedroom. We will definitely stay here again.

The room was clean and up to date. I was surprised at how complete the kitchen was. Full sized fridge. The breakfast was delicious and the staff was friendly and helpful!

Over all hotel was good, except water in the shower was very low pressure and on Monday morning it really didn’t get hot enough. One employee was nice /Sam to turn off the infusions temporarily and I had to avoid the lobby . I won’t comment on breakfast, i didn’t eat. Don’t like to eat when I can’t see the origins packaging and what is the list of ingredients for the offerings. I won’t stay at that location again. I booked it only because of my exceptional experience in ten downtown Austin location. This hotel needs new carpets or now a days changed to a solid surface for better cleaning.

We really enjoyed our stay! We really like the layout of the suite. We will be staying here again

The hotel overall was really nice, clean, in quiet area.

Every thing

Always a great experience!!

Great hotel location and value per night. Awesome for families with kids too because the living room sofa pulls out to a queen size bed.

Great place to stay! Very safe, cozy, and it a great location!

But a good place, beautifully kept inside & out, would recommend & stay again.

N/A

Clean room and kitchen was a bonus.

All was great - staff, room, cleanliness, etc

We have stayed here several times. We particularly like the shaded pool area and 3 grills with outdoor tables. The room we were in this trip seems to have been renovated since our last visit. The breakfast is typical of most hotels, but did have fresh fruit salad. My one complaint was that since they have coffee available in the rooms, they don't have coffee available all morning in the lobby area. The room coffee isn't always the best tasting. But this is our go-to hotel in the north Austin area.

Clean, safe, convenient. Cold AC. Hot water. Good linens. Walkable to several restaurants, grocery and Target.

Clean rooms in a good area

Great set up for a relaxing stay. Very quiet.

The room was mostly clean, but an old coffee filter was left in the coffee maker. The shower also did not work very well and was hard to turn on.

Room was cleaned so well each day. Very remarkable

We booked a king suite room and it was very nice, spacious and beautiful. Parking was easy. Breakfast was warm and very good. The area is perfect, very close to Costco and Target. The only complaint we have is the bed is so high and being a short person, it really makes it difficult for me to go in and out the bed easily. Aside from that, everything is just wonderful. We will definitely stay here again.

Comfortable, clean, great location, friendly staff

Very clean and very helpful staff. It was a great space for my family. Will definitely be using them again.

Elevator was broken the whole time we were there had to climb stairs with an Austisic toddler every day.The first room they gave us had bed bugs. It was horrible.

If staying on 2 floor, tough to manage if staying on 3rd+ floor, impossible to use. for someone elderly, it is impossible to go up/down. the elevator was out for 30 days when I checked in, and should have told us prior to booking.

Great place to go, clean, friendly staff. Just takes the worries off when you get there. Would stay again.

Great property

Hotel clean and everything functional except the elevator. Staff was helpful with the bus routes getting downtown. Busses went right by the hotel which was convenient. Nice area. Good breakfast.

Breakfast was convenient and good; suggestion would be to keep it open until 9:30 AM rather than 9:00 and have a bit more variety from day-to-day; front desk staff was very helpful and accommodating; room could use more frequent trash removal, but was otherwise OK; overall: it's no frills, but certainly "does the job" for a few days visit

Great stay and close by the Domain. Staff was great and loved having the extra space for our baby. The kitchenette area was very handy and we will return here when we visit Austin again.

Breakfast was terrible. There was little or nothing to choose from. The breakfast period was also short.

One of the better stays I’ve had in recent years! I stayed for a 3 day conference and it was perfect for my needs. Kitchenette was darling and entering felt clean to me. The gym was great and laundry is an added bonus. The breakfast was fantastic in the morning.

Great location and well maintained, breakfast has variety of options

Beautiful pool and setting. Really good breakfast.

The receptionist lady was condescending when answering questions

My stay was excellent ! I love the breakfast

Love this hotel. This is my second time staying here. The location is perfect. There are so many shops and restaurants around, and not too far from the hotel. The staff are all super friendly and welcoming. I love how spacious the rooms are. They provide plates, pots and utensils. Plus the complementary breakfast is delicious. Every time I come to Austin I’m always going to stay here.

Beautiful hotel. Great location.

Friendly staff and breakfast was amazing.

Staff are so nice and accommodating. Always love staying at this property when visiting our daughter in Austin. Thank you!!

The staff here are very friendly and professional. Great people that make you feel welcome. My bed and bathroom were clean with no issues. However, the carpet in the room was very dirty. My socks literallly went from white to dirt as soon as I walked around. Note to owners, pay for carpet shampooing. Vacumes only help so much. It is time. Your employees are great. I am sure they would appreciate that too...

I’ve been there twice in 2 months and the elevator does not work

The staff was extremely helpful!

The staff were incredibly helpful, the majority of the hotel (room, common areas, outdoors) were clean or regularly tended to, and the suite was perfect & spacious for our family of three. Only downside was the elevator wasn’t working and we had luggage, but the staff made very agreeable efforts to mitigate that, including early check in and assistance carrying items to the room.

Easy m, good stay

Overall, good experience good price good place I would recommend and I would stay there again.

Breakfast was outstanding. Fresh fruit, hot food freshly made, delicious! I was impressed they welcomed pets in this beautiful place. Staff so professional and friendly!

I was moved to 3 different rooms in 3 days. 1st room - AC unit was so loud it sounded like a helicopter landing in my room. So we moved. 2nd room, came back from my daughters graduation and could not get in my room and we refused to go back down 4 flights of stairs bc the elevator was out, so maid let us in. I go to the bathroom to realize my entire shower was taken apart while we were gone and there was no water. Turns out they had to turn off the water due to a leak. Anyway I tried to call down to find out what was going on, only to realize the phone doesn’t work. Then they attempted to move me back in the room I originally left bc of the noise. So then we were moved to the 3rd room ALL THE WAY to the other end of the hall and so I had to repack everything AGAIN to move. Staff was nice enough, but there was no partial refund or anything given for any inconveniences.

Had a great stay at Sonesta. Staff were great. Only thing was the elevator was broken. Had to carry luggage up to 3rd floor

Clean and affordable.

Please steer clear of this property. You get what you pay for. No working elevator and rooms that were not tidy. Staff tried to be accommodating with a second room on the first level. Shower was still dirty with hair bands and hair. Tried to check out one hr later due to flight issues and mobility issues. They told me they had other guests checking in they needed to accommodate. Lastly, there were maintenance materials left in all around the hotel. The breakfast looked good and the coffee was good. The breakfast prep staff were very nice.

Stairs up to room. Also AC was cold but wouldn’t stay on long so room would get very Hot. Definitely take a fan if you get hot easily

Elevators not working, but room seemed very nice at first. I did find dirty underwear in the bathroom so I don’t think it was cleaned very well.

Spacious bright room with very comfortable bed fitted with crisp linens. Kitchen adequately fitted out and even with new soap and sponge. Seating areas and patio very pleasant with huge windows looking out to pool . Breakfast mostly not our taste but probably good for most. Have booked this hotel several times and probably will any time visiting Austin . Awesome location - very central yet set in the trees.

breakfast was definitely and asset

Clean rooms good breakfast.

The stay was comfortable even with the elevator being broken. My only concern was the lighting in the back parking lot.

The aww

Elevator was broken. Nowhere to park. Constant noise from floor above. I will not be returning!

Great

It was a quick overnight stay. The room was spacious and clean with everything needed. Only drawback was the elevator was out of service during my stay. Staff was friendly and responsive. Would stay again

Elevators dont work

When I arrived the staff was rude I was told 2 pm check in and was pushed back to 4pm which had my inconvenienced, the room was okay but there were bugs (roaches).

Everything was great minus the elevator being broken. The laundry facilities also didn’t work as needed clothes were soaking wet after wash & dryer took a few times do fully dry clothes.

We loved staying at the Sonesta. Friendly staff, excellent location and everything we needed in the room.

Excellent room! Nice kitchen and both the couch and the bed were very comfortable! Check in was easy! Very nice people working there!

Great location for my business trip. Breakfast is very good. Housekeeping cleaned my room on a daily basis.

Elevator not worming

It met my needs easily.

Great location for shopping & dinning. Clean nice rooms with refrigerator, microwave, and stove to cook.

yes

everything was great !

Clean room, very kind staff

Although the issue was resolved by front desk, its hard to not comment on it. Initially, we booked for a queen studio and were at first impressed with the hotel. Upon very little inspection, meaning- being more aware of surroundings- there were at minimum 5 dead roaches located throughout the room. Simply plain as day out in the open. Imagine the ones we would have found if we attempted to look for them. One near the stove, three spread across the floors, one located slightly under the bed, and one in the bathroom. The front desk upon notice did upgrade our room and offer a fresh pair of sheets as compensation. But the room differences were clear as day. The new room smelled more fresh, lacked roaches on genuine inspection, and for the most part was satisfactory. The previous roach room- did not smell as freshly cleaned. Definitely satisfied with staff, the elevator was out of service at the time- amenities looked well kept and breakfast was fairly good and offered variety each day.

I enjoyed my stay as the hotel was pet friendly and I had my Cavapoo with me. My only disappointment was the fact that the elevator was not working.

Room was nice, spacious and with good kitchen. Breakfast was good. Had variety, something for everyone.

First, the hotel does not provide cleaning service proactively. During my entire stay, I barely received any housekeeping service（ I know they say will do it every 7 days , but still quite different from other ) The front desk staff were generally okay in terms of attitude. However, the noise level in the hotel was very poor. I could hear frequent dog barking from the hallway, which made it difficult to rest. Another unpleasant experience was that I was woken up by a phone call from the front desk in the afternoon. They told me that a guest downstairs had complained about noise, saying I was jumping in my room. In reality, I was asleep at that time. This suggests that the staff did not verify the situation themselves and simply relied on the complaint without checking. Overall, I would not recommend this hotel.

Nice room and area

Clean

Every thing was perfect just the elevator situation

Everything was good, the rooms are comfortable, and clean, the only thing is they should give 2 bottles of water as courtesy

Room was clean, staff was friendly. Elevator was not operational at the time of the stay. The breakfast was nice and had some variety. There is a pool, basketball court, and a rest area outside. Not too far from the Domain so lots of places to eat and shop. Outside paint needs a refresh and you have to pay to park there over night ($5).

The elevator was not working when I arrived. The front desk clerk did carry my luggage up to the third floor. All of the staff were friendly, but the gentleman working the breakfast area was the friendliest and always had smile on his face.

The room was amazing but the elevator did not work

Room was very clean, and staff was above and beyond at the front desk. They were able to accommodate a disabled person who could not climb stairs when their elevator was not working properly. Bed was SUPER comfy, and it was quiet

Clean