Residence Inn By Marriott Austin South

Location Pool was much smaller than shown in the pictures Room was never cleaned by housekeeping.

Exceptional

We stayed for a week and the price was way too high for the caliber of the accommodations. Carpet was filthy and this wasn’t standard Marriott quality. This chain has really run down over the years. I could see paying $1857 if it was immaculate, but it was far from it. I pay that for an apartment in New Orleans with three bedrooms for a month. Price is too high for the area as well.

B

Superb

The room was so clean and organized

Everything was clean The room was very dark. I’ve never been to a hotel that dark ever before and as a traveller I’ve been to many hotels. In the picture it didn’t seems to be dark. I choose this hotel over others only because this one had more windows. The room was in the first floor and outside of the room there was fence. This is unacceptable with the amount was paid for this room. Also, in booking.com it says free parking but hotel said they never had free parking and I was charged for every night. I purposely filtered by parking to ensure the hotel has free parking available. I shared pictures.

Everything was clean The room was very dark. I’ve never been to a hotel that dark ever before and as a traveller I’ve been to many hotels. In the picture it didn’t seems to be dark. I choose this hotel over others only because this one had more windows. The room was in the first floor and outside of the room there was fence. This is unacceptable with the amount was paid for this room. Also, in booking.com it says free parking but hotel said they never had free parking and I was charged for every night. I purposely filtered by parking to ensure the hotel has free parking available. I shared pictures.

we paid with gift card ??? for my daughter they gave her a hard time so she ended up sleeping in her truck soooooo unacceptable !!!!!!!!! she will not be back to Austin Texas

I arrived early & was able to check in. Yay! The front desk clerk was so beautiful & pleasant. She was articulate, knowledgeable, & very personable. A definite plus to the company. My room was clean, orderly , & without a stale smell. I couldn't be more happier. Thank you management for ensuring your employees & property are top tier.

Great place to stay.

Property is dated. Location isn't great, it's $50 Uber to get to downtown area. Pool was small and filthy. Laundry only had one machine operational so we had to wait a long time for a washer/dryer. I'll stay elsewhere next time I visit Austin.

Superb

We had a great stay! The room was spotless, spacious, and very comfortable. The staff was welcoming and helpful from check-in to check-out. We really appreciated the amenities, especially the fully equipped kitchenette and complimentary breakfast. The property felt safe, quiet, and well-maintained. Overall, a smooth and relaxing experience — we would definitely stay here again!

Hotel room was okay, but we were in a budget as we were staying for four nights.

Small breakfast area. Correct

Good location nice suites

Exceptional

The staff were very friendly and the gym facility was nice.

The MOD, Jacob, was so amazing and helpful and compassionate..he made our stay more than just a hotel overnight- he came up with a great solution for our family. Our room was immaculate and comfortable and we all were able to relax and rest after a very stressful trip. Breakfast was also great. Thank you!! Would have liked the online description of location to be more clear.

The MOD, Jacob, was so amazing and helpful and compassionate..he made our stay more than just a hotel overnight- he came up with a great solution for our family. Our room was immaculate and comfortable and we all were able to relax and rest after a very stressful trip. Breakfast was also great. Thank you!! Would have liked the online description of location to be more clear.

Friendly and courteous staff

I didn't have the breakfast, but they had fresh coffee which was decent. The property was clean and quiet. The rooms were clean and comfortable. I would definitely stay here again.

Everything was fine. No complaints and breakfast was really good

Superb

We didn’t expect room cleaning everyday, but the two times we did request it, it seemed as if they only did half the work. No vacuuming was done, the tub was not cleaned,no dusting was done. The hotel and staff were very nice. Just disappointed in room cleaning.

Our stay was very nice. The receptionist was very polite and give us good service. The room was comfortable and clean.

Good

Everything Nothing

Everything Nothing

Property is well maintained and staff is super friendly and helpful. Elevator is a little outdated but overall the Residence Inn is well worth the stay if you’re in town for an event or business. Only issues of the room was having more firm pillows and the restroom light kept flickering. Plenty of dining and shopping options nearby like H-E-B, Target, Walmart, and quick casual dining. About 14 min from Zilker Park.

Exceptional

Enjoyed our stay very much. Great breakfast, clean, kind staff.

The little kitchen was inside the room and was very clean when I entered. The bed wasn't as comfortable as it looked.

The bed wasn't as comfortable as it looked.

Very nice stay !

Nice

Superb

The sofa bed is not comfortable for kids' bed breakfast is good ?

Stayed in a studio room which had everything you need. Kitchen area had dishwasher and fridge/freezer. The room was clean and tidy. The staff were friendly and helpful and nothing was too much trouble. The location is close the i35 and easy to get around in car

Good value overall. Our sink wouldn't drain well and had no hot water. Comfortable bed, though.

Professional staff. Clean. Very uncomfortable pull out couch. Nice breakfast. Expensive upgrade charges. No double beds. Only double bedroom suites.

The hotel was nice and clean. There was only one elevator and it was far from my room and entrance of the hotel. It's located off the highway so there was easy access to it. There's not really any restaurants next to the hotel but they weren't too far. I had a 2 bedroom and one of them had an ant issue but that was taken care of immediately. I never made it to breakfast, so I'm not sure if it was good or not.

Nice convenient location and very nice accomodations. Room was clean and comfortable. Breakfast was very good! Would stay again and recommend to friends.

Really nice get away spot. Loved the area

Amazing place to stay with family.

Staff was polite, breakfast was good, it was quiet.

The staff is friendly and courteous. This is the 2nd time i have stayed here.

Convenient en Close, To Major Freeway

Rooms could have been in the better condition. As an e.g TV remotes were missing and the the one with remote was not able to connect to Internet, Heaters were very dirty and commode in one Bathroom was not working properly etc

The staff was very friendly and accommodating, they helped us set up transportation and even told us things to do in the area. Con - had one cockroach in our room and when we had breakfast, they didn’t have waffles!

Doubled charge for a room

Clean and spacious room with polite staff

Good place to stay, pet friendly, and Close to eating places

Great place for family

Well... room was dirty! Dust on refrigerator, counter tops, iron was broken and not working. Had to call down for replacement and get it. Had to go down to have and request rooms to be cleaned. Cleaned 2 times whole time there at our demand to have room cleaned. Tenant in next room 101 I believe had dog that bark all day and night. Room smelled and out dated! Shower door wouldn't close.. water everywhere as door wouldn't stay close when taking a showers bathroom tiny. Rip off on prices and very very misleading. The worst stay I've ever stayed in my whole entire life traveling career place was horrible. The breakfast in the morning was great and the person who is working in cleaning the kitchen and serving the breakfast which was one lady was awesome. She was excellent. That was the only thing everything else was horrible and the worst experience I've ever encountered. I would love someone to call me back to talk about this in greater detail . very unhappy and very disappointed in this day. Please call me back 315.491.2147

It was as expected

BF was not readily available during the allotted time and ran out with out being replenished. Our bathtub had dirt in it and our door to the room didn't open with the key. Each time it took multiple tries.

The elevator is small and wasn’t working very well, it kept shacking pretty bad when reaching the 3 floor. The pool is super small, the doors in the two suites we stayed in were not locking properly and had to be pushed in or pulled with force to lock or open. Same with the locking mechanisms. Staff was great and the breakfast also. Just wished those things were fixed. There was some homeless activity outside at night but they had the security truck patrolling so that was good.

I asked for room service in the morning after two days that the room has not been cleaned. and the operator said yes, definitely there will be room service for that day, 6/7. but when we went out for site seeing and back at 5:00PM, room is untouched, I had to go to front desk many times to get the towels myself. I put all garbage and dirty towel in hallway, and someone picked those up in 10 minutes. I called the Marriott headquarter to complaint, and the so called supervisor just asked me to check with front desk. Front desk just said sorry and asked to compensate with some snacks in the mini market. We didn't take any of the stuffs from the mini market. I am about to give up, but next morning I see a woman seems like a manager, her name is Andrea, and I complained to her for the situation. And she listened and compensated me with 25,000 points as a gesture. I also developed rashes after I came home to the Bay area. I was wondering if the bed sheets are not clean. I really don't have a pleasant experience of staying there. We went there for a wedding party, and there are 5 groups of us renting the rooms. two suites and others are single rooms, but they booked separately.

The property was at central location from downtown to surrounding nature sites.

Nice hotel, inside was great, only issue was the main parking lot was under renovation and was unusable.

Stayed here for 5 nights. Everything was great! Staff were all super nice, friendly helpful. Free breakfast was great. Room was clean and spacious. Tons of room in the one bedroom suite!

Great staff, rooms, and breakfast with warm items and a really nice polite lady tending the little buffet. Very pleasant experience!!

The staff was professional and friendly going above and beyond the customer experience! Always a friendly greeting throughout the hotel by all staff! Breakfast was wonderful with so many options available. Rooms clean, bed sheets fresh and bathrooms sanitary. Thank you for the wonderful stay...until next time...

This place was perfect for my business trip to Austin. Very clean, well managed. Staff was friendly and helpful. Room was well appointed and very quiet.

Good experience

?

It was a wonderful stay. The hotel was clean, spacious, and great service. It was located perfectly for all our activities. Thanks!

Strong smell of fragrance. No matter where you are in building you can hear freeway. Door entry cards do work nicely. Very cold room upon first entry, but hot would be worse. Heard neighbor above. Spend a bit more and dont be disappointed

Great room for a great price! Couldn’t have asked for a better experience

I liked the full kitchen and friendly interactions with everyone who worked there.

We arrived late and were told our two bedroom suite was unavailable even though we had paid for it. Apparently there were maintenance issues with the unit. The guy was nice but said he was told that at 3 when he got to work and I felt like if the hotel knew this they should have called me ASAP to let me know. I rented a suite because I have four children. They offered me two rooms down the hall from each other. So much for fun family night at hotel, we were split up. Besides that, it was pretty clean. The bed was not comfortable. They had decent muffins yogurt apples juice box and coffee for grab and go breakfast. The location was great.

I loved the room but hated that corona virus ruin the availability to have a breakfast.

The mattresses in room 110 were not good quality, they felt like an air mattress, but there were no controls to increase or decrease the amount of air pressure in the mattress to allow comfort

I book Residence Inn when traveling with family, this time I was a little disappointed. The place is being neglected abd needs better maintanance. The room we got was located on the last, worst corner of the first floor property. Windows were facing straight into all AC units, the breakfast was poor and the AC very noise. We stayed one night after all. Thanks

Pretty clean for an older hotel. The breakfast was good. Great location

Hotel was good but one bad turn off , the breakfast server wasn’t clean and didn’t keep up with food , also while serving he walked out with his gloves still on and smoked cigarette twice while we were eating breakfast, that happened twice during our stay there .

Great room, large and had everything you need for a pleasant stay.

Suite accommodations were great. Worked well for our situation. Ran out of breakfast and coffee both mornings.

Rooms are old and there are cockroaches inside our rooms. I stayed there with a friend of mine and we bouth had cockroaches in our room

The bed made very loud noise. And sleeper couch was caved in.

The hotel was pleasant. The front desk staff was helpful. Although the hall ways were old looking, the room appeared recently renovated. I'd stay here again.

Very nice staff professional and courteous. Very clean accommodations

Great staff and comfort. There were a few worn items in the like bathroom door knobs.

Friendly Staff and nicely appointed room we would definitely stay here again. Great value!

Rooms were large and very accommodating. Bed was comfortable and bathroom was clean.

This property is has bad rooms, it smelled and comforters were worn.

Cleaning staff did a great job with the room even though we had a bit of popcorn diabcle (sorry :) Included breakfast and they had pizza & wine on arrival free to guests. Thanks Marriott

The staff and service are great. Very helpful and attentive. Good breakfast included. Negative is noise from the freeway if you get a room facing the freeway.

No complimentary breakfast. The Starbucks didn't open early enough on the weekends.

The staff was very friendly and helpful.

The toilet seat under the tank was brown with who knows what. That's be room 312. There was a fairly LARGE cricket that some how made in my room on the 3rd floor. And the last one would be the hallways smelled of wet carpet, not really a deal breaker. Overall though I would hands down from here on out always look for a Marriott Hotel.the staff were super friendly and nice and always asking how my stay was going and if there was anything they can improve on.

Good budget hotel for business travel as well as families.

Breakfast area was small and amenities were poor. size of pool was smaller than I expected

Check-in was quick and friendly. The room was clean and cool. The TV screen was dark, couch was uncomfortable and thw bed was hard. The bedskirt was half off the bed which was strange. The breakfast bar was well stocked and maintained.

Friendly staff but busy highway location. The furnishings are aged and mattress on the sofa bed was stained and uncomfortable. I would not stay here again.

Room was very nice

Thank you

nice people. nice facility. great location.

PREPERTY IS VERY OLD AND ITS NEED UPDATE THE INSTALATIONS

Only negative and its a knit picky personal one for me that will not effect everyone, but I did find the bed too soft, I prefer a firm bed and as such all the years of sleeping on one really causes my back to hurt if I sleep on a softer one. This might not be the issue with every room, but for the one we stayed in it was a soft mattress. Despite this all the extras made up for it. Will stay again for sure.

Breakfast was much better than the usual continental bfast and the staff were pleasant, friendly and spoke great English .

They overbooked the Residence Inn (Memorial Day weekend) and didn't contact us until we arrived that they had cancelled our room reservation and moved us to another Marriott property nearby. No one at Hotels.com contacted us either until we arrived at the Residence Inn. How would you feel??

Everyone was kind and courteous and very accommodating

This is the worst time I ever had with Marriott, I woke up in the middle of the night with bed bugs and bits all over my body today is Monday and i'm still medicating the bits

AC was not working (98 degrees outside), maintenance was able to resolve the problem and eventually the room cooled down. The rooms were very dated, the property is in need of a renovation. Maintenance and Front Desk staff were very nice and professional.

This hotel definitely has a strong musty smell and is an older property, but it checked all the boxes I needed it to and I had a great stay! The pool was clean and great to have in the Texas heat. I would stay there again.

Ok hotel. Rooms are not as nice as the pictures...seem older.

In the hotel suite, we noticed there was only one tiny trash can in the bathroom. It would have made more sense to have another small trash can, perhaps leather, in livingroom.

Good breakfast choices but you had to go early. Otherwise dishes were empty. No other complaints.

The hotel had federal agents on scene that extended their stay. They moved us next door to a Marriott property. It was not as nice but they got me in a room and still offered a free breakfast if I wanted to walk across the parking lot.

Staff was coutious and polite. Checking in was fast and simple. The room was comfotable and com0lete - everything we needed for a pleasent stay. Enjoyable...would stay again and recommend to others.

This hotel is lined up next to all of the Marriott hotels so there is certainly a style and price for everyone. Very convenient on/off the highway. There's a gas station and food mart a few doors down for snacks and drinks. Easy to get into downtown Austin via I-35 or Congress. The breakfast was good. Love the happy hour food and drink option. I stayed in a studio which was a great size.

Two bedroom suite. Affordable. Staff is very friendly.

Best choice with children

STAYED 4 NIGHTS. VERY CLEAN, FRIENDLY STAFF. WILL STAY AGAIN

when I checked In I felt like the guest rep wasn't that friendly. Like most hotels I've stayed at I pay when I leave because I'm splitting cost with friends. Long story short he said I must pay right away, which isn't a problem. It's the same amount either way. But instead of handing back my card. He throws it on the counter. Literally 2 different cards he throws it on counter. Didn't feel friendliness from him. Hotel was also dirty. Restroom has stains. I stayed at homewood suites the night before and it was a lot better. Overall it was average. But not so great

You messed up reservations and they couldn't find them for a long whike

I give 5 stars on Service, Cleanliness, Comfort & Condition. Location is great but driving conditions are awful in Austin, TX. Overall poor due to the people above us. I have stayed in many hotels when traveling and this was the worst. Hotel even called them and it never stopped. I was offered to be moved but had 1 day left and decided just to remain.