Residence Inn by Marriott Austin Parmer/Tech Ridge

Loved the breakfast! Everything was excellent!

We stayed for 2 nights and we enjoyed it

There was bed bugs!!! And construction going on so early in the morning.

There was bed bugs!!! And construction going on so early in the morning.

Was overcharged $50 and received no response when I asked about it.

Room was big and clean. Was overcharged $50 and received no response when I asked about it.

Had an emergency and wanted to reschedule. Lady in front said she couldn’t go beyond 5 days. No exceptions made so just lost my money.

K

Yes

Absolutely loved this place. Location, staff, rooms, breakfast -everything.

Great price and big rooms

Great price and big rooms

My stay was great. The property was all that I could ask for.

Always stay at this hotel when I am in Austin Texas. Staff is wonderful. The property is clean and well-maintained.

Two bedrooms Door was really hard to open (room 107 check it), roach in fridge and tub, pillows way too soft (maybe need to upgrade)

Two bedrooms Door was really hard to open (room 107 check it), roach in fridge and tub, pillows way too soft (maybe need to upgrade)

Good hotel

In the morning I was enjoying my room so much I forgot to go to breakfast!

I am on the trip for business. I stay in different location to compare. This is the worse yet I know

👌👌💪💪💪

The hotel was clean, a short drive to many restaurants, a Walmart, an HEB and even an AMC theater. It was very well located.

Exceptional

Very good

Howdy love place will stay again

Good price the room. Quiet and clean.

Exceptional

Exceptional

I did not get the room I requested, it was dirty and still had guest items from the previous stay. I confirmed my room but no communication was given to me that the room would not be ready. I had to relocate and did not get the type of room I paid for.

It was a great experience I really enjoyed.

Has a kitchenette in the room with dishes and a dishwasher.

The room was really clean . Great price . Comfortable all around . The staff was great . I will be back

Exceptional

I love the location, not far from shopping or the highway When I checked in I had the WORSE experience ever. I paid before arriving to the hotel several days before. I received an email saying it's time to check in. But once I arrived the desk clerk talked to me very rudely, telling me I didn't pay nor was my information I received from Booking and Marriott correct. After going back and forth in front of other guest I called Booking and they called the clerk and fixed the issue. She never tried to hear me, she talked over me saying I was wrong and I need to pay for the room. It was eventually fixed, but experience was awful.

I love the location, not far from shopping or the highway When I checked in I had the WORSE experience ever. I paid before arriving to the hotel several days before. I received an email saying it's time to check in. But once I arrived the desk clerk talked to me very rudely, telling me I didn't pay nor was my information I received from Booking and Marriott correct. After going back and forth in front of other guest I called Booking and they called the clerk and fixed the issue. She never tried to hear me, she talked over me saying I was wrong and I need to pay for the room. It was eventually fixed, but experience was awful.

The closet door was taken off the the rails. It was open is this the new standard.

Loved everything about your property. I was a DOS for 12 years for a Management Company in Alaska. Marriott brands are my favorite. The closet door was taken off the the rails. It was open is this the new standard.

The breakfast was served fresh. The staff was amazing and loved our room! Will be coming back again!

Good

Rude front desk. Noisy

She was controlling FREAK, Asking me if I turn on the Light, Questioning customer, when she was mostly LATE While other lady was mostly on time, and friendly NEED to talk to Manager: Robert McGuire

Everything was good except the pool was dirty can't go to swim with the kids.

The property was quiet, the staff was nice, and the bed was comfortable. I wish there were more breakfast options (I don't eat pork), but overall it was a great stay.

Friendly staff , very clean room and spacious, plenty of amenities, safe location and easy to get to, HOT WATER , lots of food options nearby and entertainment . I’d definitely recommend this place

Exceptional

Exceptional

When got to check in they moved us to a different hotel across the street. It was spring hill suites. Paid for a 2 bed with separate sitting area, only got 1 bed and separate sitting area. The couch had holes and rips in fabric and was dirty. Also, no hot water. After trip I contacted hotels.com and they took care of us

Awesome

I did not stay at my attended hotel, and the room was smaller and cheaper and I was charged full price

The staff was super kind, and the breakfast was pretty good. The overall hotel is pretty outdated, and the rooms had a very interesting smell (as did the hallways walls). It was not in the best area in Austin, so be careful walking at night.

Yes

Clean room, friendly front desk staff, wonderful to have a kitchen!

Everything was great

Didn't have any issues

Excellent customer service, excellent housekeeping and safe environment

Housekeeping outstanding, staff kind, caring and professional. Safe and clean environment. I had an awesome experience

We didn't stay

Great stay. Friendly staff.

Rooms fresh and clean, staff friendly and housekeeping outstanding!

Particularly helpful with check-in!

Door was hard to open, fireplace did not work. Check in was a hassle with front desk lady. We left a day early.

Room was very nice. We had our dogs. They enjoyed it too

Everyone was very kind

A fellow traveler left their barking dog in room adjacent to mine . Hotel called guest but this should not have been allowed as the dog barked incessantly

Great

Absolutely amazing stay! This will be our go to in the Austin area from here on out! From the front desk staff to the pool and basketball court- it was all fantastic! They have a basketball you can use to play which my kids were ecstatic about. The gym is small but very well kept. The beds were great. And the breakfast was hot and fresh!

Awesome

Great

Suite was spacious and comfortable.

Would recommend hotel and will choose it when we are in that area again. However, pet fee is more expensive than most hotels. That is the only draw back for us.

Awesome

It got all the basics right. I only wish they had more 2 bedrooms and there were a few places it showed a need for general remodel, such as door handles that seemed rather old and the hot water in one of the bathtubs didn't have very much pressure.

Overall good stay

Outdated. Feels dirty.

Very nice staff 👍

N/a

Kind and friendly front desk staff. The hotel is dated but they keep it clean. No complaints.

Clean, Quite and had all the things we needed. Gas stations at walking distance to buy stuff and friendly staff

Good

No WiFi or phone service in room even after calling tech support

Half the door batteries were out and would not open (or were they intentionally restricted? If so, some guidance or signage would be nice to see) parking is not intuitive, but eventually available just not convenient when the doors facing the back didn’t work. Sitting area was not comfortable for longer than 90 min stint but beds were good and shower flowed.

Check in Front desk staff could have been more cheerful

Good stay

It was very quiet and clean

It was a nice place to stay in! Staff was friendly and it was nice/quiet. My only issue was the bed, felt a little uncomfortable for my back but maybe it was just me. Other than that, great stay!

Great place for our stay. Great staff as well

Good staff, decent breakfast, very convenient location.

Receptionist during the check out was rude.

Roaches

I paid in advance for 2 day, not knowing i had to arrive before midnight , after a 9+ hour drive i was told my stay was canceled and while trying to get refunded for the 2nd day the internet was disconnected stopping the chat between the agent and myself....so in out $250 plus the money spent on a different hotel....not pleased at all.

The clientele in this hotel were iffy

Almost like she wanted to put me in my kid in danger She also likes to scream at children & management lets her ab*se your kids! It’s not safe here! No matter how clean or nice ITS NOT SAFE

Nice breakfast and convenient location being next to the highway. Cleanliness could be a bit better but it is sufficient

Chairs and couches covered in stains from cleaning staff being too lazy to actually clean them. Tried to ask for someone to wipe of the chair but from maids to maintenance everyone kept making excuses for 3 hours before someone actually cleaned it. Go somewhere else!! for this price it shouldn’t run like a scuzzy motel

Exelente customer service

Excellent experience! Room was very nice and very clean

Amazing staff. Old building but clean.

Great stay

Grest stay!! Clean and comfy!!.

Only issue was that the breakfast was so so. The sausages that were cooked were swimming in grease and were not fully cooked on either day

I like the hotel and service for the most part, especially for such a low price. The only downside was maybe the location was right in the business area so there aren’t much to do. But otherwise, a great place to stay!

Went for family weekend, the location was great near IH35, shopping, grocery stores, restaurants. Close it mopac to get to the Domian, Zilker Park, barton springs. The pool is small but there weren't any ppl in it when we used it. Staff was friendly, the room was clean and in good condition. Will return next time we are in Austin

$100 deposit no matter what.

It's a great property, the only thing is that you won't see on Expedia is that there is a $100 deposit no matter what, and if you extend your stay you have to pay the deposit again. So pet or no pet there is a deposit and depending on who's at the desk you may or may not be told why you're swiping your card. They also do not handout the bonvoy bags they're just sitting at the desk. Overall personal wise it's a great stay, decent breakfast, not much room so improvise your seating arrangement.

I loved that it has a studio, kitchen, fridge, n a living room, for a decent price. D workers there were excellent n very helpful, thank u to everyone.

Very good service

It was a good value and met our needs. They only do housekeeping every other day, which we were not told upfront. The property is older, but it was fine.

Loved the place. Will definitely book there again

This is my second time staying here. Great hotel for the value. Good rooms, clean, good, breakfast, good location...etc.

Great place to stay. Quiet, great service, free parking, and complimentary breakfast.

Everyone who worked here was very friendly.

Great staff, everything clean, good breakfast, good people

Location was ok. Front lady was very rude. Got into the room and let just say everything was broken. Went back down and lady said too bad just deal with it. So I paid so much for no tv, stove and plugs didn’t work.

Excellent staff

Spacious, clean, very nice room, and very friendly staff! ! Nice area as well. Would definitely stay again.

Overall a good stay. Front desk staff was very friendly . My only complaint is that my room smelled like dog urine. Clearly had a dog in it and didn’t get cleaned up appropriately. Needs new carpet. or, even better, no carpet at all. The full kitchen was great and very spacious room. Would stay here again

Home away from home!…

Room very nice and well outfitted

Stayed in a 2 bedroom suite. One of the TV’s did not work for the 2 days we were there. Told the desk multiple times with no action and refused to give any discount.

Amber was so warm, friendly and helpful. Someone give her a raise!