Residence Inn by Marriott Austin Downtown/Convention Center

Room was clean and large. A/C unit was a little too noisy. Great location. Good breakfast. Elevator wasn't working for the majority of my stay, however, so getting to the room was less than convenient.

This is clearly an aging hotel with a facelift. The elevator wasn’t working, the pool is permanently closed and it took forever to get hot water out of the shower. You also have to pay for valet parking ($69/day plus tax) - no self parking on site. On the plus side, the staff was very friendly and the breakfast was excellent.

Breakfast coffee was really bad and the food was terrible. Pool was closed which I was not informed of before making my reservation. Parking is over priced and inconvenient. This location has extremely loud noise coming from the street. Making it difficult to sleep. The room next to me was playing music loudly. I called the office at about 2:00 AM and finally they stopped.

Breakfast was good. Conveniently located to many walkable venues.

Stayed for ACL and walked to/from Zilker Park every day. The location is walkable to all the sights downtown as well as South Congress neighborhood. Breakfast at the hotel had a large variety of foods to choose from. The room was sufficient for our stay and staff was very friendly.

This is a 3 star at best

Great experience and comfortable room

The location was close to a lot of stuff around downtown Austin like 6th Street. We stayed for Austin City Limits and walked home from the festival every night which was perfect! Our room had a strange smell and there wasn't a fan in the bathroom so I think that was part of the problem with showering and using it and not being able to fan out the room.

Our room had a strange smell and there wasn't a fan in the bathroom so I think that was part of the problem with showering and using it and not being able to fan out the room.

Great breakfast included

Great staff easy check in. Fun restaurant on the property. We did a lot of walking everything is near by. Clean spacious rooms

The rug was wet in my room when I checked in and it smelled a little like mildew. It was probably from the too short shower curtains that blow in the shower stream allowing water to escape onto the floor. I had to be real careful when showering to keep the shower curtain inside the tub. They need to spend some money for longer shower curtains and clean up the mildew smell. Other than that it was good. The included breakfast was great.

Disappointed the pool was closed indefinitely

Pleasant

Great staff

A shame the pool wasn’t available. Would like more milk and tea bags to be replenished in room. Apart from that I’m happy!

We were in the area for a family wedding and could not have picked a better place. Loved the location and amenities. We would love to return next time in Austin!

However the staff was truly a blessing and very professional! Breakfast was Top of the scale!! Great!

We would love to return next time in Austin!

Everything started out great! Later in the day when we were relaxing in our room, we heard a dog barking. We waited to see how long it would continue. For the next several hours until we left for dinner the dog continued to bark. It was in the room next to us. We called and let the front desk know several times, and they assured us that they would take care of it. We left for dinner and we were gone for a couple of hours. When we returned the dog was still barking. We spoke to the staff at the front desk again several times, and it's stopped around 9:00 p.m. We were certain that the dog barking would not continue that next day, we were gone for several hours and when we returned, it was still happening. We left for the rest of the day so we weren't certain if they checked out or not. They did offer us Bonvoy points which was nice, but it did not make up for the hours of incessant barking in my opinion. They offered us a new room, which we felt was sn inconvenience since we had already unpacked and we didn't feel that we should be the ones that shoukd move. Other than that, the staff was nice the breakfast was wonderful. We just felt they could have done more with the situation, It really did damper part of our stay there.

the hotel is pretty nice and in a good location. So many good things to do near by. Valet are awesome!! Front desk staff are super helpful and friendly.

In General the staff was great, specially guys at valet parking, hotel was clean, breakfast was great, river is at walking distance, the only thing I noticed was that restroom in my room smelled as if hadn’t been cleaned correctly, apart from that it was a great place to stay in Austin downtown

Cleaned rooms.

We enjoyed our stay and the proximity to all the fun things!

Good only bad thing bed uncomfortable

I will definitely stay here again. Everything is just walking distance for me.

Clean room. Good

Great location and nice property!

I got there at 10 pm with a confirmed and pre-paid reservation and I was told that, "we are oversold and have no rooms available". In 30 plus years of travel, I have never ever encountered something like this.

Was first time and I really enjoyed the stay. All clean and organized.

Very convenient spot in Austin. Close to everything. 6th St. The river paths and Congress St. Stag. We’re great and had no issues.

Staff was amazing and location was perfect. Only downfall was the pool has been closed for sometime and was not made aware until I went to the pool.

Valet was quick and the hotel was clean

complementary water bottle

Great place !!

Everything was nice, Barbara at the front desk was exceptional!

Staff was great. Pull out bead was terrible.

Exceptional

And awesome! They also have a Starbucks in property

Nice hotel overall, but it has terrible elevator service/limited units, when you’re trying to check out and have to wait 15 minutes to go down. Parking situation is dire and stupidly expensive. Don’t stay here if you are bringing a vehicle.

I didn’t realize there would be a full size refrigerator which came in handy.

The staff were friendly and accommodating. Great valet service also! Loved the mini kitchenette and how spacious the room was. Location was perfect for my trip!

Very nice hotel with all the amenities

Very clean room, every thing worked, terrific breakfast

Comfortable stay in Downtown Austin, clean spaces, and well maintained facilities. The staff was very welcoming and helpful with directions, and other questions a visitor may have.

The room was pristine amd exceeded my expectations.

Good

The hotel was clean, staff was very friendly!

Fantastic place. Staff was excellent all over, from the maintenance we crossed in the corridors to front desk. Room was very clean and well appointed, area is very quite. We will defenitely be back, and this hotel will become our main stay in Austin! Thanks y'all!

The staff were amazing. Ladyfare was very kind and professional. She quickly resolved all issues. Outstanding customer service. The breakfast was good. You could hear music from the local bars/clubs but it wasn’t too bad.

Esta muy limpia la habitación, el desayuno estaba bien, y la piscina muy bien también.

Ladyfair was working the check in desk when I arrived and was AWESOME! She gave the most amazing service and was a bright spot on my travel day. GIVE HER A RAISE! Definitely looking forward to my next stay there!

Esta muy bien y muy cercano a todos los lugares de ocio y todo muy bien y muy buen precio

I loved everything the ambience room service bell boys

Great stay overall. Breakfast was good and rooms were clean and nice.

Central location, great complementary breakfast, lobby smells amazing, and the rooms are spacious! Our rate came with free parking, so just an A+ all around!

The location, free breakfast , and parking included

The location, free breakfast , and parking included

Great breakfast, very helpful staff and clean spacious room.

Stay 1 night after dropping my son at UT APT. Great location, friendly staffs, and well maintained. Will stay again when I visit my son.

Plan for the valet cost. Otherwise hotel is convenient, clean and has good amenities.

Great customer service. Rooms were very clean and my stay was very pleasant. Would stay there again.

Lovely staff and perfect location close to all the action!

Na

Good hotel. It smelt really nice in a lobby and a hotel room. Friendly staff. The room is well-appointed. Delicious breakfast. We were not informed at the time of booking that the indoor swimming pool was under renovation and this was very important for us. But they provided another option in a next door hotel - outdoor pool. And it worked perfectly for us since that pool has a great view. Also, behind a hotel a huge construction and a lot of dust.

Good hotel. It smelt really nice in a lobby and a hotel room. Friendly staff. The room is well-appointed. Delicious breakfast. We were not informed at the time of booking that the indoor swimming pool was under renovation and this was very important for us. But they provided another option in a next door hotel - outdoor pool. And it worked perfectly for us since that pool has a great view. Also, behind a hotel a huge construction and a lot of dust.

Excelente ubicación. Muy limpia la habitación. Cerca de atracciones. Pocos homeless en la zona

Spacious clean rooms with great breakfast!

Great location and hotel!

Breakfast was wonderful. Full breakfast which had a variety everyday. Would definitely recommend this hotel

Almost everything is good about this hotel, the rooms are big and spacious, the bed is soft, breakfast buffet is good, but staying in downtown can be very expensive, even though the hotel prices are good, but you and up paying a lot for parking, is $75 dollars per night for valet parking (that's the only option) plus however much you want to tip for every time they get your car, basically parking your car can cost you as much as the hotel nightly rate. If I ever go back, I would stay at a similar hotel, but a little bit away from downtown. Immediately after I booked the room for 2 nights I tried to cancel it because I found a better rate at a holiday in with free parking, and free breakfast. When I tried to cancel the reservation they threatened to charge me for one night and it was only 5 minutes after a place de reservation. I got disappointed and kept the reservation, later I realized that even if I loose the one night amount, I would of still spend less at the other hotel with free parking. If you don't bring a car then stay in downtown or if you don't mind to pay a lot for parking, also any public parking in downtown is outrageous, we paid $30 dollars for 2 hours parking, I would stay couple miles away from downtown and get an Uber if you must go to downtown

Very good

Hopefully they fix the pool.

All went smoothly

The staff was great, everyone was very friendly . The hotel was very clean.

Location, cleanliness, staff

Such a great hotel. Everything was pretty much perfect!

Exceptional

Exceptional

Very good

Superb

Very accommodating and friendly. Had a minor issue with AC which they fixed right away and then gave us free Starbucks gift card for onsite due to the inconvenience.

Rooms were clean and everything went great. The breakfast buffet was amazing!

The property, perfect location, all kinds of activities around the hotel itself. Hotel staff was excellent staff was upper tier . Clean and comfortable rooms .restaurant inside good food good drinks, And even though you’re in the middle of downtown the windows keep the noise out. I heard nothing. I thought I was in this big hotel by myself because it’s so quiet. I’m going to book again. I was there for nine nights. I stayed in my hotel room at least three days out of those nine nights. I didn’t want to leave this place. Best place I’ve booked so far.Hotel also has a Starbucks and plenty of meeting rooms and lounge areas .10 out of 10 for me ❤️ NOTHING

The property, perfect location, all kinds of activities around the hotel itself. Hotel staff was excellent staff was upper tier . Clean and comfortable rooms .restaurant inside good food good drinks, And even though you’re in the middle of downtown the windows keep the noise out. I heard nothing. I thought I was in this big hotel by myself because it’s so quiet. I’m going to book again. I was there for nine nights. I stayed in my hotel room at least three days out of those nine nights. I didn’t want to leave this place. Best place I’ve booked so far.Hotel also has a Starbucks and plenty of meeting rooms and lounge areas .10 out of 10 for me ❤️ NOTHING

Great staff, clean and comfortable room, were quick to fix a minor elevator issue, good quality breakfast. Only issue was some confusion about which entry doors are open at what times due to an unused desk area.

Great staff very nice rooms , call ahead to check on pool but a must stay

Location was great and so was the staff. Swimming pool wasn’t available to use however we could use the partner hotels pool.

Missing a good pool

Extremely helpful. Breakfast was included and had plenty of great options. Would definitely stay again!

Great service and awesome corner room with a great view of DT Austin

Staff was excellent, as was the valet (although pricey). Everyone took note of my daughter’s special needs, and aside from the musty dog smell and sticky floors in our room, it was a very convenient place to stay, given the location. I realize most buildings in Texas are moldy, but a lot can be done to not exacerbate the problem, such as dehumidifiers, properly vented and working exhaust fans, maintained windows, etc. There were apparently no rooms available to relocate us to when I spoke with staff, but when checking out, another staff member added 5,000 points to my Bonvoy account and gave me two $5 gift cards to use at the onsite Starbucks. I happily passed the gift cards on to other guests, as I couldn’t use them. Overall, we had a great trip, which was made even greater by the $400 credit I had gotten from Bonvoy ahead of scheduling.

Great location to restaurants and nightlife. Walking distance to the Congress bridge. Staff were friendly and the rooms were spacious and very clean. Rooms were quiet and the breakfast was pretty good. The valet parking is $70 which is absurd. I’d recommend parking on the street using the Austin parking app. We arrived on Sunday and parking is free in front of the hotel on Sunday.

The staff was friendly and professional. it was a great experience.

The locations, service and the rooms are fantastic. Front desk were of great help

Overall great place. Comfy beds, Starbucks on property and full kitchen. Not the greatest bathtub but shower head was strong.

Everything is incredible especially the staff- Andres and Fairlady. I would highly recommend this hotel for many reasons. Check it out!

Staff made the entire visit seamless. Super helpful and kind.

Clean and spacious room, and a helpful staff that allowed me to check my bag after checkout while I did business the morning of my departure. Very accommodating.

Excellent location. Buffet breakfast was nice. Excellent gym facilities. Lovely staff always willing to help. Plenty of room in the suite we stayed in.

My friends and I booked here last minute and it was well worth it! It was a short walk to 6th street and a short drive to the moody Center. The room was clean with a nice view of the city. Breakfast was immaculate with the Texas shaped waffles. The receptionists and staff were helpful and friendly! Checking in and out was simple and fast! I will definitely be staying here again

Check in for both hotels is handled at 1 desk. Staff was super helpful. Huge plus for the place. Self parking was a big deciding factor for me choosing this location. Just to find out that they were only doing Valet for whatever reason. And for a ridiculous additional amount. More than the other places I've been at. Once again, the Staff (valet) help save this place from a complete negative experience. There's parking available around the area for a fee, but requires a little walking. Something I am unable to do. If you do find parking it'll be early during the day. You'll find none once the evening comes around. Which leads on to the night experience. There's a lot of loud traffic throughout the night. Not to mention a fire station across the street. They had plenty of calls on the night I stayed. Come morning I had to go to the adjoining hotel to have breakfast. Where the staff is really polite and help ease the discomfort of the night. Food & selection was good. Valet had my vehicle ready by the time I got downstairs. If you're going here to rest, or go & come often, this is not the place to stay at. If you plan on walking around, going out, & just have a good time, then this should be fine.

I liked being able to prepay for the parking. The breakfast was amazing and everyone who worked there was extra kind.

Good breakfast and friendly staff

The staff was friendly and our room was more than spacious. However, we called twice for our trash to be emptied out (even scheduled for the next day after they missed it the first time) and it was never done. I’d also like to note valet is super slow during check in and check out due to lack of space. You get an automatic text that your car will be ready in approximately 10 minutes, but prepare to wait a bit. Besides that, this was a regular hotel stay. It’s clean and what I’d expect from a Marriott.

Breakfast could have more variety, but other than the property is excellent. The location is very convenient.

I’d pay a little more to stay here than somewhere else. Staff is helpful, considerate, breakfast is great, pool is clean, rooms are spacious and location is perfect for downtown nightlife

At the time of booking on Expedia it showed City View, but we ended up facing the Courtyard Marriott. That was misleading! The breakfast was supposed to be something special, turns out it was the usual fare with Waffles which I don’t eat. Meats like sausage and bacon which I don’t eat. Some other stuff like scrambled eggs, seasoned potatoes - which looked unappetizing because they have been sitting there too long and were dried and hardened, salsas (no tacos or beans etc nearby), boiled egg and some breads, alongside cereal, oats etc. No cut fresh fruit like pineapples, melons etc which are usually served in breakfast buffets. No live counters for prepared items like omelettes. Room was just average. The view from the room was such a let-down with a major dig-up and construction facing us instead of a City View.

Great staff! Super clean, spacious a good breakfast included.

Convenient location in downtown

The staff was so incredibly helpful and the morning complementary breakfast was delicious

Decent hotel with recent updates. Free breakfast was good with lots of options. Pool area was dated and there was a strong fragrance everywhere. Staff was very helpful!

We would definitely stay again. Excellent free breakfast. Friendly service at front desk and valet. Reasonably priced for a prime location. The only problem we experienced was wet sheets in the extra bedding package, but it was addressed in a satisfactory manner.

Breakfast was amazing and included

The downtown location was excellent for us as tourists. Fortunately we did not have a car because parking is very expensive at downtown hotels. The property is well laid out and comfortable.

They put a hold for the full amount on 2 credit cards and didn't release it for over a week.

Toda la propiedad en si esta bien pero el detalle que los desayunos estan feos y muy caro

The mandatory $65 per night valet parking was not a welcome surprise.

Breakfast was good, the parking lot is the only issue, only with valet parking is available for an extra fee

We had a great experience!!