Renaissance Austin Arboretum Domain Hotel

Beautiful property, well decorated, and has great amenities! The restaurant/bar has great food and drinks and great outdoor ambiance. The property is big with alot to explore, and right next to alot of shopping (within walking distance). Second time staying here. Overall it is nice and maintained, but the rooms can definitely use some updating, as they look very 90s. Bed wasn’t too comfortable, pretty firm and could feel the springs. The TVs had some issues and need fixing or updating. Loved the space of the luxury king suite, however, we could hear the neighbors talking thru the doors that connect the rooms. Also, something to keep in mind is that this hotel has alot of events, conferences, galas, and wedding spaces, so if those events are going on, there can be a lot of noise coming from downstairs in the atrium well into the night- so choose your room wisely if you need some quiet. All the staff we interacted with were nice and friendly. Love this hotel, but hope they spruce up the rooms soon!

Amazing accommodations, amenities and location. There was plenty to do, live music on site, will definitely stay again!

Nice

Restaurant service, while kind and friendly, was a bit slow. I think they were a bit understaffed for the busy F1 weekend. We once waited 15 minutes to be seated only to find out it was self seating (when the sign said wait to be seated and we had been seated every other time we ate there - which was basically twice a day for 3 days) And if I’m being super picky, the room was a bit outdated but that seems hypercritical for no reason. Otherwise really really great stay. Would definitely stay here again!

Great hotel! Staff is awesome and parking is easy!

Considering there was a big convention crowd there that weekend th hotel met expectations. Better manage of luggage carrier availability would have helped. Parking barcode system or hotel billing malfunctioned; got double charged for that service!!

For the price I paid, I expected much more from this hotel. Unfortunately, my overall experience was disappointing from check-in to dining. The front desk staff were not friendly or welcoming. Although my driver’s license was taken during check-in, I later noticed that the address listed on my receipt was incorrect, which was frustrating and concerning. Also crickets dead and live around the hotel inside. The restaurant experience was even worse. The service was extremely poor, and the staff seemed overwhelmed and understaffed. I understand that serving a large group can be challenging, but waiting hours for food is unacceptable. Our server forgot to place our order, and by the time the food was finally delivered around 9:30 p.m., it was cold. The staff were also unfriendly and, at times, rude. Overall, this hotel did not meet my expectations for the price. Between the unwelcoming front desk, poor restaurant service, long wait times, and cold food, this was not an enjoyable stay. Unfortunately, I would only consider staying here again if absolutely necessary. I expected much better customer service and a far better experience for the money.

Staff was very helpful and the property in great shape.

The property itself. The pools That I was double charged for my stay. I thought I was just showing the card I used to pay with and the hotel charged my card for the room even though I had already paid through booking.com.

The property itself. The pools That I was double charged for my stay. I thought I was just showing the card I used to pay with and the hotel charged my card for the room even though I had already paid through booking.com.

NA

I specifically requested a double-queen room, but the front desk gave me a king room without telling me. I didn't realize it until I reached my room. I was also not clearly informed that parking was an additional charge. There is a large open parking area in front of the hotel, so it looks like regular free parking. Fortunately, I noticed the sign outside and voluntarily paid. Otherwise, I could have ended up with a towed vehicle. Another frustrating issue was the $20 hotel credit included with my stay. No one told me about it. I only found out at checkout when another front desk employee mentioned that I hadn't used it. I asked if I could use it for a cup of coffee before leaving, but she said I had already checked out, so it was too late. Overall, I'd give the service about 1.5 stars for a hotel that is supposed to be four-star. To me, this feels more like a management and training problem than an isolated employee issue. Staff need to pay more attention to details and do a better job of making sure guests understand what is included with their stay.

Great

3rd stay here. Great time

Beautiful hotel and setting.

This property is beautiful and well maintained. The staff was personable and very welcoming. There were 3 of us in a junior suite with 2 queen beds. The space between the wall and the bed was too narrow for a person to get into bed except by climbing in on your hands and knees or waking your partner up to access the bed from the aisle side of the bed. E'll definitely return.

This property is beautiful and well maintained. The staff was personable and very welcoming. There were 3 of us in a junior suite with 2 queen beds. The space between the wall and the bed was too narrow for a person to get into bed except by climbing in on your hands and knees or waking your partner up to access the bed from the aisle side of the bed. E'll definitely return.

Great place to spend a football weekend.

Wonderful staycation! The hotel has a beautiful, well-maintained facility, incredibly comfortable beds, and relaxing swimming pools that made it easy to truly unwind. It was exactly what we wanted for a peaceful getaway close to home. I’d happily stay again!

Wonderful stay here. Loved our room and the amenities. Great food and service! The staff is wonderful. Thank you! Ten Ten highly recommend!

Very good

Stuff is not welcoming at all

Stuff is not welcoming at all

Property is nice and convenient to local shopping. Nice room. Bed was firm if you like that, I prefer a bit softer for my hips. Breakfast in room was a nice option to have. Two pools, one inside and the other outside. Neither had a lot of guests so it worked out fine

When I checked out there was an additional $25 /day fee included in the bill. They did agree to remove it but it should never have added in the first place. No airport shuttle so transportation costs >$100 even with Lyft. Overall amenities were fine but for the price expected better.

Very good

Very nice, good bar. It was pricey. Apparently a big plead for conferences.

Very nice, good bar. It was pricey. Apparently a big plead for conferences.

Staff pool and overall atmosphere and layout Nothing

Solid Marriott property. Unique situation where pool was closed during son’s milestone bday. Room didn’t get cleaned one day and bathroom light wasn’t working. All around a great vibe for a family summer visit as the food was good and cafe and bars were great.

We love our stay here and we are definitely gonna go back in the future.

Exceptional

Location - Within walking distance to Trader Joe's, Starbucks and Amy's Ice Cream. Close to First Watch. Outstanding front desk staff. Can't remember her name, but she wore glasses and worked the 3pm to 11:00pm shift, slender and very personable. Irony - can't remember her name but she remembered mine every time I approached her. The view of the city from the room was great. Stayed in room 836. loved the room but there was the constant of water running or some sort of plumbing issue. I do mean "constant"! For the entire two day stay. Really an issue at night. Surely someone has mentioned this before.

Location - Within walking distance to Trader Joe's, Starbucks and Amy's Ice Cream. Close to First Watch. Outstanding front desk staff. Can't remember her name, but she wore glasses and worked the 3pm to 11:00pm shift, slender and very personable. Irony - can't remember her name but she remembered mine every time I approached her. The view of the city from the room was great. Stayed in room 836. loved the room but there was the constant of water running or some sort of plumbing issue. I do mean "constant"! For the entire two day stay. Really an issue at night. Surely someone has mentioned this before.

CON: 1) There is a $25 daily fee referenced as “Destination” (separate from City and State Tax) on final bill and this really should be disclosed in Hotels.com website when booking hotel. 2) Paying for internet connection because your device 5G connection is practically dysfunctional. (The iPhone worked okay but not the iPad. ) We’ve always paid daily parking so no surprise there.

Very Friendly staff. Nice grounds, pools., glass elevator, lobby. Easy access to the highway, hiking trails and shopping mall. We enjoyed our stay We traveled with a 3 year old. and she would love to have a play ground on site..

Very Friendly staff. Nice grounds, pools., glass elevator, lobby. Easy access to the highway, hiking trails and shopping mall. We enjoyed our stay We traveled with a 3 year old. and she would love to have a play ground on site..

The hotel was easy to get around and had a variety of meals and drinks throughout the day. The location was great being able to walk to shops and other restaurants. The staff very helpful

Stayed at the Renaissance for a business trip so didn't use many of the amenities but I love our stays there because its a beautiful hotel, really nice updated spotless rooms in a great location. The most surprising part of our fantastic experiences at Renaissance over the years has been the value - you will not find a finer hotel experience for the price anywhere in Austin period.

Bad

Great everything. Hot tub. Staff. Restaurant. Walking paths. Amy’s Ice Cream close by.

Location was great and quiet.

Location was great and quiet.

Very nice property The food in the restaurant was not very good

Very nice property The food in the restaurant was not very good

Room was very clean. I am not sure aside from the size that the suite was worth the $$$. The bed was very comfortable

Hot tub nice, and the whole back patio wonderful. Saw several people with pets.

Really enjoyed the Knotty Bar.

We stayed in the luxury suite and it was very luxurious to say the least. Good size room with a comfortable sectional couch, comfortable and clean king size bed, and they provide Kevin Murphy shampoo, conditioner, body wash and lotion. Room was very clean. The hot tub and pool were also very clean and fun to lounge in.

Terrific staff, but both my colleague and I got sick after eating there (tacos in both cases). I would also have loved a different view than onto the indoors atrium, and a better coffee machine in the room (like a Nespresso).

Clean room and courteous staff

Loved this hotel and service.

The room was nice. The Restaurant was definitely understaffed. Wait time was 30 minutes and once seated the wait time for the food was over an 1 30 minutes. We could only order an appetizer because of how long the wait was. Multiple people seemed to be upset at the wait time as well

I will stay again.

Staff was awesome. Room was spectacular!

I had an issue with my heat. My heat was not working and it was extremely COLD in my room. After several calls with onsite management, I was told someone was coming to my room to check the temperature and no one ever came to my room, after FREEZING for over an hour, I called the front desk and suggested that they move me to a new room. I was moved to another room that was not as great as my original room.

Great staff.

Great property- lots to do

Great service, very clean, beautiful hotel and the amenities are amazing.

Great location

Very nice rooms

Really happy

We were only at the hotel for one night, but it was great. The front desk asked about and found my Marriott Bonvoy account which for me a free late check-out and got me a $20 credit at the restaurant. Loved it!

The staff were amazing and quick to help

-

It was wonderful. Highly recommend.

My family usually does not visit this area, but it was the chosen hotel for an event and it suited that purpose really well. The event room was very nice. The outside pool turned out to be lovely (nicer than we realized, once we got in the water we appreciated the canopy of trees). The suite was very eclectic - like something from the set of the 1968 film "2001: A Space Odyssey " - but spacious and with a very nice king bed. Parking was a challenge because the place is really popular for events.

Go to hotel for business travel.

Everything was great!

great place to stay

The wide open lobby made for an amazing space. There were musicians playing and you could hear it all around.

We’ll stay there again. It was wonderful.

Property was very nice

Hotel is clean. Food is great at knotty. Definitely will stay again in the near future.

Very nice stay!

Great place! Room was impeccable and the front desk was fantastic. They sent a huge bouquet of roses to our room after I told them we got married earlier in the day. Top notch service

Really great spot!

They

I stay at the Renaissance whenever I go to Austin. Fast friendly service. Restaurant is awesome. Room was spacious and clean. My wife loves the stores in the area and the views are spectacular..

Very friendly staff and property super clean.

We had a great stay, the kids enjoyed the indoor pool. We had dinner at the hotel restaurant & the food was very good. The front desk agent was very friendly & provided information regarding the restaurants in the area too. We’d definitely come back to this hotel.

nice and clean.

Enjoyed our stay.

Hannah was the best concierge I have ever had , very beautiful as well ! she makes you feel valued and welcome . Janice will compliment your stay and make it so much better . The rooms are huge and only the finest . It is a 5 star hotel for sure !!! Recommend due to location but overall the luxury of the good life !

It was comfortable.

This was a nice property located in a nice shopping area

Great location. Would b nice to have complimentary continental breakfast. Railing is too low for children which made me a little uneasy. However everything else was excellent.

Room was clean and amenities are nice.

Friendly service and amazing food.

Would stay again

My girl and I stayed here for Valentines. We were able to get room service which was quick and discreet. We had a great night together and enjoyed a hearty breakfast at the hotel restaurant the next morning.

great but could of been cleaner in the sense of keeping their key doors active up to date

It was a good stay for us. Hotel has a pool indoor and outdoor same for jaccuzi. A peloton room excellent restaurant.

Love

Uneventful two-night stay.

Most slept on hotel

My husband and daughter stayed here and after check-in, used only cash the entire stay. After they checked out and got home, my husband started noticing charges from the hotel. Not 1 or 2 charges, more like 6 or 7. When he called the hotel they said that they were his charges while staying… he paid cash for everything. They dropped the charges after looking into it and seeing receipts. But then a few days later, more charges popped up. This time I called the manager and he said he’d look into it and call me back that day, it’s been days and we still haven’t heard anything and the charges are still on his card.

Clean and well run. Loved the extra attention they paid to guests during UT game day

Nice propery with friendly front desk. Great area. Clean rooms with good ac.

Convenient location

Rude front desk. Pay $20 for parked. Ridiculous. Pay for a 30 minute early check out. Nickle and dime for everything. Room amenities meh. Poor quality. Empty containers. Place not worth the charge. Doesn't deserve its padt reputation.

Good dining options close by.

Great location. Very friendly staff.

Excellent service

Very nice property and great dining options nearby.

Location is wonderful. Staff is friendly. Has two pool indoor and outdoor. Work out room. The internet on the tv was slow. Tv/remote was slow as well. They need to update internet speeds.

Hotel was clean and room was larger than most other hotels

Love staying here every time I visit ATX

Nice hotel and staff were very helpful.

Great, clean property. Would definitely recommend and stay again.

Had a great time.

The property is very quiet and safe, plus everything is very close. Good to have a dog too, so many parks in the neighborhood. I like the smart TV to connect to my Netflix account easily. Friendly hotel employees, give them 5 stars!

Beautiful hotel!

The luxury suite was massive and the staff were really nice!!

Upon following up with Hotels.com, we are now being informed that this is not possible. It is a completely unacceptable situation and needs to be rectified immediately.

Overall the apperance of hotel is pretty.

Great stay and I loved the shopping around the area.

The hotel was top notch, great service and the most comfortable bed I have slept in in years of travel.

I enjoy staying at this property----the staff is always helpful, the rooms are nice, it is convenient to shopping and to my family and their events.

Muy buena experiencia en todo