La Quinta Inn & Suites by Wyndham Austin NW/Lakeline Mall

I liked that it’s close to the Texas Children’s Hospital N/A. No issues.

Check in staff was great. Hotel and room cleanless were very poor. Night/early morning staff was horrible See above

Everything was great I will be back again soon

Clean hotel

Room was clean, beds were fairly comfortable, breakfast was great kids loved the Texas shaped waffles and waffle bar. Staff was very friendly, the gym was great, and they have freshly baked cookies you can get. Only dislike was the room had a light dog smell when we arrived but left after we sprayed perfume and the toilet got clogged up. But overall we had a great time.

The room was clean, the breakfast was great.

Very clean and comfortable rooms, friendly and helpful staff

Bedding had hair all through it , pillow cases where dirty .

As expected, adequate but not out of the oordinary.

Clean room everybody was nice and respectful breakfast was awesome quiet area really peaceful ☺️ very recommended

Great location

Breakfast delicious

The room was decent and the staff was great. The breakfast was good, but sadly the pool wasn't heated, and it was freezing cold. Would be nice if they would heat it.

Elevator floor looks dirty and makes too much noise.

Location was great. Close to dining and shopping with easy access to hotel from highway. Room was very spacious with large working desk area, nice seating, comfortable bed and overall quiet. Parking was well lit and plenty of parking spots available. Front desk staff were great and accommodating. Shower water pressure was very low and the water never got hot which was really disappointing because I really wanted a hot shower. The hotel overall is pretty worn down and needs updating. Drapes in bedroom had large tears and stains on carpet. Breakfast options need some for people who can't have gluten -- more fruit or yogurt. AC units were very loud.

Location was great. Close to dining and shopping with easy access to hotel from highway. Room was very spacious with large working desk area, nice seating, comfortable bed and overall quiet. Parking was well lit and plenty of parking spots available. Front desk staff were great and accommodating. Shower water pressure was very low and the water never got hot which was really disappointing because I really wanted a hot shower. The hotel overall is pretty worn down and needs updating. Drapes in bedroom had large tears and stains on carpet. Breakfast options need some for people who can't have gluten -- more fruit or yogurt. AC units were very loud.

Hood

Staff was friendly, facility was clean, beds were comfortable, and location was convenient with many restaurants around the area and easy access to freeways

Location Broken, dirty & rude staff

Location Broken, dirty & rude staff

The breakfast was above average The housekeeping was so so… I was there 10 days and they only came into my room a couple of times without me asking them to do something to clean it up Getting in and out of the hotel was not the easiest. You had either go out onto Lakeline and do a U-turn and then go back or you had to cut through a medical facility and make a right turn and then make a left. Turn U-turn to go the other direction. All in all, I would stay there again, except it was a very long drive to the area of Austin. I was working in.

Full breakfast which was very nice. Room was clean and spacious

Convenient location to where I need to go Hotel was playing while security staff Hey Tech, five minutes for a shower water to get hot

Convenient location to where I need to go Hotel was playing while security staff Hey Tech, five minutes for a shower water to get hot

So, I moved here from louisiana but didn’t find an apartment yet so we’ve been staying at a hotel while we work. Check out time was at 11am but i over slept so management called me at 11:30 when i called back he told me the police was already on their way up and i had 15 minutes to get all my things or ill be criminally trespassed. Mind you, we just moved states so we have a lot of things so we did the best we could and threw all of our stuff in bags and packed up the car, just for Sean to still get us criminally trespassed. Honestly it felt like micro aggression from his end because even the police didn’t care. I understand it’s a place of business and we were running late, however check in isn’t until 3pm so the trespassing report wasn’t need, especially since we were leaving.

The room could’ve been cleaner that’s for sure. But it’s way better than most places I’ve stayed at with this price point. I felt safe using the towels and sleeping on the bed, just not walking barefoot. Staff was very friendly and have many things at front desk extra toiletries and a sewing kit.

Room was clean. Staff were extremely courteous. Breakfast for the most part was good because of all the options available. Our last night of stay, the nightstand lamp and clock would not power on. When we woke up in the morning, the mini fridge and microwave in the room also were not working. Not a huge deal, we made so and reported it to the front desk upon departure. The breakfast was good overall, but the eggs were a but lacking. The flavor was off..something, we're not sure, but again not a deal breaker, was just hoping for a little better quality on the eggs. The last morning, i just opted for a waffle and some yogurt. Also, I don't know if it was just the room, #131, or the overall water system, but it seem to take 3-5 minutes for the hot water to come up to temp. Thats a lot of water wasted waiting for a hot shower. This might need looking into.

Room was clean. Staff were extremely courteous. Breakfast for the most part was good because of all the options available. Our last night of stay, the nightstand lamp and clock would not power on. When we woke up in the morning, the mini fridge and microwave in the room also were not working. Not a huge deal, we made so and reported it to the front desk upon departure. The breakfast was good overall, but the eggs were a but lacking. The flavor was off..something, we're not sure, but again not a deal breaker, was just hoping for a little better quality on the eggs. The last morning, i just opted for a waffle and some yogurt. Also, I don't know if it was just the room, #131, or the overall water system, but it seem to take 3-5 minutes for the hot water to come up to temp. Thats a lot of water wasted waiting for a hot shower. This might need looking into.

Loved the staff very helpful 👍

Property was clean and staff was very kind for the price point it was excellent ..

Nice hotel in good location with decent rates. Free parking with easy access to the main roads. Good breakfast, yet sometimes the fruits were not fresh. Missed un-sweetend yogurt option. Odd checkin, where it was claimed that we had ordered 2 rooms. It had required a long session with Booking.com customer services to clear this misunderstanding. The room was cleaned only 3 times in 7 days' stay (though towels were replaced every day).

Nice hotel in good location with decent rates. Free parking with easy access to the main roads. Good breakfast, yet sometimes the fruits were not fresh. Missed un-sweetend yogurt option. Odd checkin, where it was claimed that we had ordered 2 rooms. It had required a long session with Booking.com customer services to clear this misunderstanding. The room was cleaned only 3 times in 7 days' stay (though towels were replaced every day).

Leaking ac. Wet carpet. Strong smell.

Yayy

It was a decent location Slightly outdated but it was still clean and comfortable. The bathroom had some water damage and missing tile that could be an easy fix and would have changed my rating to excellent tbh.

It was a decent location Slightly outdated but it was still clean and comfortable. The bathroom had some water damage and missing tile that could be an easy fix and would have changed my rating to excellent tbh.

My only issue is the room needed curtains to go over the blinds. There was a lot of light coming into the room while trying to sleep

I liked everything about this property...location, safe environment, cleanliness of room and all facilities, quiet, comfortable bed, friendly staff, reasonable price.

Buen servicio

Very clean! The pool was very well maintained. The front desk was so helpful and offered to help with extra towels and travel size hygienes.

Awesome

Great experience , comfortable , live the staff manager was great !

It was clean and comfortable, also good location

Good location, clean and comfortable.

The front desk attendant was ? AMAZING he was so friendly and made us feel welcome...his name was Zack

The front desk attendant was AMAZING he was so friendly and made us feel welcome...his name was Zack

Location Staff

The staff was wonderful and helpful. The location was great and easy to find. The room was not so good. The room smelt like a wet dog, the refrigerator was not cooling, and the tv did not work.

I liked that everything was within a 10min drive

I recommend this hotel! Soft beds awesome bathroom and shower. Great breakfast, staff, and great location. My pet was comfortable, very important to me!

I get bit by bed bugs

Extremely nice staff, very clean hotel, breakfast can be managed better...but overall it was really nice for 3 nights that we stayed. Clean and quite.

.

The breakfast was just soso

Very friendly staff, great vibes, and everything was clean. I had a wonderful experience and really enjoyed my stay. The area is quiet and peaceful, with plenty of nearby stores for shopping, which was very convenient. I would definitely recommend this place and would happily stay here again!

Our stay was great.

Good

Great price, location is great, close to shopping, hospitals and public transportation to go downtown. Staff is very helpful and the star of the stay was the breakfast. Everyday they have a rotating menu of things they offer. Highly recommended!

The front desk team was AMAZING! They were friendly and quick to give recommendations. The breakfast was EXCELLENT!

The room was clean. The staff was very helpful!

Enjoyed my stay, breakfast was good room was clean

Staff was nice & helpful. Swimming pool was clean & comes with a big grill outside. Perfect location plenty of things to eat & activities around you. The mall is 5 minutes away. Walmart & targets also Sam’s is 3-5 minutes away.

The room itself was beyond filthy. There were white stains all over the floor and even on the side of the bed, which was completely unacceptable. It didn’t look like the room had been properly cleaned at all. It made us feel uncomfortable and honestly disgusted. We went to the front desk for help, hoping to switch rooms or get some kind of resolution, but the night shift employee, Melanie, was no help at all. She told us she couldn’t do anything—no room change, no contacting anyone—and said we’d have to deal with Expedia ourselves. The only thing she offered was new sheets, which didn’t fix the problem at all, especially since the stains were on the bed frame and throughout the room. Customer service was extremely disappointing, and the condition of the room was unacceptable. I would not recommend this hotel to anyone. Save your money and go somewhere clean and professionally managed.

Yes everything was great, except for the elevator being out of service.

I can see why this hotel is rated so well. Staff were kind and considerate. The breakfast options were plentiful. For late sleepers, it's nice that it's available until 10, and the late check out is at noon. The fitness center & pool were in great condition. The only thing I would have changed would be getting rid of carpet in the rooms. Hotel carpets always smell like stinky feet, and there's really no way around it, but to get rid of it. Thankfully our room had a window that cracked open and it was cool enough to leave it cracked in the evening when we arrived to help the smell dissipate.

Overall good

All staff memberers we interacted with were friendly and professional. The room was very comfortable abd clean. Breakfast was great with a good variety. I would stay there again.

Front desk was excellent and soo welcoming

clean, quiet, safe and just a great stay for me.

Staff was great

Staff was courteous, room was clean

I am very pleasured when I come here due to the kindness of their staffs

Great news lace to stay.. in the less busy part of town!! Only issue is that the property is cashless and it’s not stated before booking.. so if you want a drink or snack you need credit or debit.

Amazing! So clean, staff was so sweet!

No hot water and refrigerator was not working very inconvenient

Place was clean. Clean is SO important!

Ample breakfast, but eggs were way overcooked each morning. Wonderful hotel. Great front desk and lay out. Housekeeping misses my room, but very clean common areas and individual room. Good beds and linnens

The breakfast was just oe

Good

Friendly and welcoming

Getting charged 109.98 additional five days after I checked out causes me not to want to book from here anymore.

My bed was so comfortable

Clean comfortable room

Overall very nice stay.

MOLD- LEGIT JUST MOLD. SERVES MOLD IN WATER JUG IN THE LOBBY. DO NOT DRINK THE ICE COLD WATER SEVRED IN THE LOBBY THERE. OMG DON'T DO IT. SICK IN A FEW HOURS- DIZZY AND CANNOT MAKE PROPER DECISIONS AFTER THAT. DO NOT DRINK THAT WATER. AFFECTS YOUR PHERIPHERAL NERVOUS SYSTEM AFTER ATTACKS THE CENTRAL NERVOUS SYSTEM. DO NOT DRINK THAT WATER. LIMBS.... LIMBS ARE AFFECTED AFTER THE BRAIN IS AFFECTED..... NOT A JOKE.... DON'T GET SICK... ASK FOR THE BOTTLED WATE RIN THE FRONT... NOT A GOOD IDEA TO BRING A CLEAN WATER BOTTLE OR PLASTIC SEALED CUP DOWN TO THE LOBBY TO QUENCH YOUR THIRST.... PROABLY SAFE USING THE MOLDY TAP IN THE BATHROOM.... IT'S MILDEW STILL BUT MORE SAFE AND DRINKABLE THAN THE LOBBY!!! SO SKETCHY. IT'S ONLY ON DAYS THE Filipino GIRL IS ON STAFF TOO- VERY PRETTY SMILE.. BUT HAS NO PROBLEM BEING THAT "HERO" BE CAREFUL... HAPPENED TWICE. I TOLD HER AND THE GM.. THEY BOTH DENY IT... BUT IT HAPPENS A LOT. TRUST ME.. IT HAPPENED TWICE IN A MONTH OF STAYING THERE.. ONE TIME I GOT SO SICK IT WAS UNDENIABLE. SHAME... otherwise the staff is great here. friendly enough to add to my contacts type thing. very sweet!!!!! usually very caring and accommodating.. just don't ask for towels unless you're wiling to give up a few dirty ones to replace for a new one... kinda annoying because there's not enough towels supplied..... breakfast was always nice! no complaints there besides expired food in the mini fridges.. like milk, etc. i usually just smell the milk and move on... lol..

mold

The staff was EXCELLENT! The gym has everything you’ll need to stay fit. I didn’t go in the pool, the jacuzzi was closed too

Pictures showed vs what it truly looks like it’s a complete scam / catfished. We walked in and there was no lights just 2 lamps. Everything was stained sheets looked like they had blood on them same as the curtains. Everything was dusty. We took off the pillowcases due to how dirty they were. Then we noticed roaches crawling on the walls and on the cabinets. We checked in and within 8 minutes we checked out !

The room was clean. Breakfast was fantastic. Staff friendly.

Very nice.

Clean room

👌

All was good with our stay.

Check in and check out ladies were very friendly!! Great service.

It is close to H Mart, so we were able to walk yo H mart easily

Next visit to Austin, I'm staying here again. 👍

nice

Great location

It is clean and the breakfast

Rooms were not very clean - nor was the bedding / drapes - breakfast was the highlight. Carpet all around hotel was filthy- pet hair & stains -

Bed was very uncomfortable and there was no comfortable chairs to sit on.

I have been VERY impressed by the professional staff AND the facility. The complementary breakfast was AWESOME, so I poked my head in the kitchen and thanked the lady to prepared it for us. I liked this facility so much, I decided to extend my stay for a few days. Thank you!

The place was nice but the shower was very small (not enough room to stretch arms out and the internet was not working.

The staff is amazing, friendly, and knowledgeable of the area. Breakfast was really good. Had to use the washer & dryer they were not expensive at all and they were clean.

We had to ask for clean towels and then with four people in a room they would only leave two towels so then we would have to go get more.

Great

good property, delicious and variety on the food. Very friendly and helpful staff.

Definitely stay here again..

Excelent

clean room all around

Great stay

Excellent service and very clean.

It smelled funky in the rooms and hotel and we never got our deposit back .

Hotel was nice. Ac worked. Beds comfy. Breakfast was good. Nice staff. Would stay here again.

Place was clean and staff was friendly and responsive. Breakfast was good and varied when we stayed for 3 days. They served 3 different kinds of cookies for afternoon snacks!

Very nice staff , like the pool.

I would have like to have more dining options. Otherwise, it was a nice hotel and good facilities.

Clean, quiet, safe. Lots of nearby place to eat. Staff also accommodated me with a later checkout.

Check in was a easy and quick. However, she didn't give us any information about breakfast or check out times. The property needs some upgrades. The bathroom has rust stains in the shower. The room door has damages and a wooden block attached to the top safety lock. It was good for one night. The cleaning staff went above and beyond by providing chocolates with a note. They also have microwavable popcorn, coffee/tea in the room. The dove soap, shampoo, and conditioner were also great touches. The hotel is next to Texas Children's Hospital which is great for us because we were here for an appointment. The snacks and drinks sold in the lobby were also a great convenience.

Racist