La Quinta Inn & Suites by Wyndham Austin Airport

Our stay at LaQuinta was great for a quick stay. Our room was very clean but the property is a little worn. The tub caulk had separated from the wall and the bathroom light needed a new bulb so it was a bit dark. Overall it was a good stay, a great price, and I would stay there again.

Overall good stay. Clean, comfortable and quiet room with a decent although limited breakfast. We had a pet (that was on registration) and was put on 4th floor which I thought was a bit odd. Elevator was a little shaky so after 1st time dog would not go in elevator so had to take 4 flights of stairs every time.

The room is clean and spacious. However, last time the breakfast was much better and more variety. I guess they changed stuff and it’s not up to par like it was. Convenient location.

I would not recommend staying here. This hotel is in need of major renovations. The room keys often did not work .... bathtub was disgusting....tv did not work... elevator made me nervous ... management should be on their knees thanking their staff for holding this hotel together Shame on you management.

The stay started out bad when we arrived and were told that they overbooked and the suite we prepaid for was no longer available. They put us in another room that “just doesn’t have the loveseat the suite has.” The staff told us they could refund us $200 but anymore would require the supervisor. She told us she would be there in the morning. We were exhausted so we stayed. The only thing that appeared clean was the bed. There was a red stain on the carpet that looked like blood. The bathroom had mystery stains/spills on the walls. The shower was awful; shower shoes were definitely needed. The breakfast was very basic. In the morning I spoke with Brenda, the supervisor. She told me she could only refund me $100. I asked why it changed from $200 last night to $100 this morning and she just shot the employee from last night a look. She then said I needed to go through Hotels.com for a refund. I would definitely not recommend this hotel.

I reserved a room for 3 people but we were assigned a room with 1 king bed. When we asked about another bed we were told that they don’t consider the number of people ?! They might have a rollaway to bring… but they didn’t end up having one. So my 26 yr old son had to sleep on the reclining chair. VERY annoying

Way overpriced. The place is not what's advertised.

Friendly staff and clean rooms but hotel needs a major update.

close to the airport, nice staff and breakfast

Good

Breakfast was good, location was convenient. Told the front desk wanted a bathroom with shower for older parent they said ok. Room had a tub and shower with tall sides. Bathroom had mold in corner of tile.

Bathroom door missing door knob. Rust in the shower

Worst La Quinta I have ever stayed in. Door broken , handles missing on dresser. Corner of bathroom mirror broken. Run down and extremely loud all night.

The Texas waffles That I had to go back home

Yes. The room was not clean and there was a roach in the bathroom kleenex box that came out when I pulled a tissue from the box

Yes, it will usually be cheaper than the other hotels with shuttle service near the airport, but there's a reason for it. Spend the extra $20/$30 and stay elsewhere. Hotel is beat up and in serious need of a renovation. If someone would've written this, I would've chosen another place. Plus... the front desk staff is horrible. Multiple people. Perhaps they pay less than the other hotels as well; sure seems like it.

Very nice staff. Clean room, except windows. The windows needed to be cleaned on the outside. Would stay again if in the area.

Nothing, unsecured property, fridge iced over, three times back to front desk for room keys that work and still ended up with only one key.

Traveled for one night for a concert in town. Great location and easy access to downtown Austin nightlife, without the hassle of parking. Breakfast was okay, typical hotel breakfast. The pool was beautiful, wish I had enough time to utilize it, big and clean for a hotel pool. Rooms were okay, restrooms need some updating but can’t complain too much for the price. Had no issues with anything, but did have to ask the front desk for a hairdryer lol. All in all a good choice for the location, price and duration of our stay.

Very disappointing. Problems in the room with no water pressure, commode seat falling off light over bathroom mirror non functional. Wall control of AC didn’t work. Elevator control on the 4th floor didn’t work; had to walk down stairs with suitcase. Tough when you are 85! I won’t go back this hotel.

Roaches everywhere, the staff was ok though. The hotel was booked so I couldn’t get another room even though my room had a massive roach so I had to go to another hotel.

Receptionist was friendly, had a very proactive attitude, room was clean. The location was great we walked to Dennys for dinner.

Repairs needed on lights, doors to the room Lights and doors of the bathroom Updates needed

It’s a fantastic location, always works out well for me

The location . The room had two beds. The toilet was terrible and didn’t work well. my son found a sock, which means the room wasn’t cleaned that well. The front smelled like weed. the breakfast had all white bread, at least give some options

The room was clean, the hotel staff was great. It was 20 mins from our concert, which was amazing. We did not have breakfast but it did smell good and people were eating.

Nothing There was poop on the curtain

N/a

Rooms where clean, unfortunately the staff isn’t the best mannered. Man behind counter (1am oct,14) was snippy about giving me a new room key after I to him the original stopped working, he wanted to go back n fourth instead so I sternly told him we need a new key. Fast forward to breakfast, the lady knew I was about to get waffle batter when I was waiting my turn, and waited behind the man in-front of me to finish and she didn’t let me get the waffle batter at all for my waffle and reached infront of me to bring everything back instead of waiting for me to finish making my plate. I asked her to wait and she said “no” I called the front desk to make a report and she made excuses instead of correcting the staff, she didn’t care for how I was treated as a guest but instead said it was my fault because she “don’t have to wait” since it was “9am on the dot” it’s one thing to follow protocols but manners is a must in Service. They seem to only care about their orders instead of making sure the guest is comfortable and happy.

Just an ok property for the price Pool was locked & not available for use despite high temps in 90s. Outdoor seating area near pool not kept clean. They sell meals/food in a pantry but provide no utensils/napkins for eating the food they sell. I thought coffee would be available 24 hrs, but I had to leave for airport at 3am & no coffee available.

No

Nothing Mustily Everything

Problem door knob and problem with light in bathroom

Staff was great and friendly. Room was family friendly. Breakfast included was an amenity for our family. Overall great stay

There is a airport shuttle, but it stops at 10pm

Good breakfast Plenty of free parking

Location, its close to the airport I had issues with my shower, it only had hot and hotter water, staff didnt help me, they sent a plumber to check on it and he said he couldn't do anything until I checked out, I wanted to cool off after some hot texas days and couldn't because water was HOT ! I asked to be moved to another room, they didnt want to, I asked to have access to another room so I could shower, they didnt want to help me either ! Go stay somewhere else !

Don’t stay at this hotel,,staff is not honest in the front desk,hotel shuttle is lousy,

Water tasted terrible. Like mold. No complimentary water. Either buy their water or drink bad tasting water. Also, looked like mold may be starting to growing in grout in tub.

I was on a canceled flight and had to stay overnight in Austin. This hotel was very old and unkempt. I had rust in my bathtub, etc., and it showed tremendous wear everywhere. Even in the elevator. My room door looked like it had been pried open. The elevator was a little scary. The little maintenance box in the elevator also looked like it had been pried open. In addition, the shuttle was very late for pickup, and another hotel's shuttle driver had compassion on us because of our long wait; she took us all to the hotel. She told us not to tell because she worked for another hotel and could get fired. If it wasn't for her kindness, we might still be sitting there! And in the morning, I was told my name was down for the shuttle, but when I came to the lobby at 5:00 am for my shuttle, there was no driver, and they told me I couldn't get on the 5 am shuttle because my name wasn't on the list and I would have to wait. This is a terrible thing to happen to people when time is important for flights. For my short stay, I was very disappointed!

Que no tenga wifi para el público, soy de España y no podía comunicarme con mi Flia.

Very nice hotel! Definitely coming back!

Clean, great location to airport.

Great place for the night. Huge bed. Good breakfast. The only issue I had was the elevator. It was in a very weird spot (all the way at the end of the building). It was also very hot in the elevator. Very minor complaint. I’d stay again.

Bathroom faucet didn’t work and room was dirty

Had a great stay and clean and very helpful

Hotels.com and la quinta are trash

Area near elevator on 2nd floor and our room had a very musty and moldy smell. Low water pressure, new sink & mirror, but an old shower/tub that was very dirty.

Only positive was the shuttle service to airport.

The location The staff was not very attentive or friendly, some amenities were not available. The elevator needs a remodeling job

Eateries around area.

Nice location , would stay there again .

Was close to COTA.

Neighbor room had loud and up late girls. Cost us sleep. Told one of the employees and nothing improved. We were on the road side so lots of traffic noise until 11PM, and started again at 530AM. Not satisfied at all. Won't stay again.

I think our room must be on the list for remodeling but we forgot to ask. The lobby was very contemporary and well maintained but our room needed a makeover, especially the bathroom. The door was warped, the light switch was loose and one of the outlets did not work. The bathtub had rust stains and the sink faucet had almost no water pressure. The room was otherwise clean and safe so we tolerated it.

The room was not very clean, specifically the bathroom. The Staff was great. They were friendly and very helpful. The breakfast was not very good. Air conditioning was fine. Wouldn’t stay there again.

It was a great place close to the airport for the airport shuttle was convenient

The hotel had smells in it.

Not all of the ice machines were working. The staff was really nice. The shuttle to the airport is wonderful.

Thank you so much.

All was great

The staff were very helpful. Sadly, the card key locks on the room doors had to be reset every time we left the room.

Everything was great with the exception of the HEAVY MILDEW SMELL

Close to the airport. Otherwise do not recommend staying here. Very run down with moldy odor. I would spend $40 more to stay at the Hilton. Staff were nice and helpful

We saw cockroaches and broken bathroom door handles..

Everyone woke up “itchy” from the sheets. Bathroom has painted over areas that looked like they had water damage.

Bath tube had a ring of black mold along the edge. Cement Entrance to hotel was all cracked and pieces of cement just littered the entryway. Elevators look more like cargo elevators. Room was missing a hair dryer, night manager said that could not be helped, she claimed to have already searched 20 rooms but could not find any to provide my wife. She stated that new ones had been ordered and would probably be arriving “tomorrow “ since most were probably stolen by other guests. Later that evening, they brought a hair dryer to our room, but only after my wife spoke directly to the manager. Manager also claimed she had spoken to the motel manager, while my wife waited, about the missing hairdryers.

Good place for a quick visit

Room wasn't very clean. Found a toy on the ground not even hidden, and a roach in the room. Location wasn't convenient enough for the lack of care.

This was our 2nd year staying at this hotel which was close to our event COTA and normally it is nice and quiet. Exception of a few UT fans who would not shut up. Between the moaning coming from the room and reenactment of the game in the room at 2 am it was a nice stay.

We found a dried up sausage and other trash in our room that our dog immediately found and almost ate. The bathroom doesn’t have a lock, the show is disgusting with mold/rust and the vibes weren’t there. 0/10 never again.

Bueno

clean rooms and great service

Clean room and great staff including the shuttle driver was very professional

Breakfast reasonable. Staff helpful. WiFi weak.

The room and hotel conditions are deplorable. The doors and walls have scratches and splatter stains everywhere. The bathroom shower has black mold stains around it. The tv turns off if you turn the light switch off. It looks more like a decrepit motel from a horror movie.

Hair dryer only at front desk

The staff were very kind and helpful

This hotel needs some serious updates and a good cleaning. Our room was clean (enough) to sleep in. The bathtub either had mold or they just need to re-caulk. Idk I couldn’t tell what the blackness was so I didn’t step foot in the bathtub. The exercise room was sad- both treadmills were broken, at least the elliptical worked. Both the fridge and the microwave didn’t work in our room. I would never recommend this place nor stay here again. Staff was friendly at least.

Sara and Mark were real ones — thank you so much!!!

Room exactly what you want from a hotel

Room was nice and big and location was spot on. No climate control in the elevators or lobby was very unfortunate. Room keys had to be replaced several times through out our stay which was an inconvenience.

Olor a mojo Elevador descompuesto No hay shouttle entre 11pm y 6am NO Hay wifi

Elevador descompuesto Olor a moho No hay shuttle hacia/desde aeropuerto entre 11pm y 6am

Clean room. Friendly staff. Older hotel but clean and efficient. Great price!

The WiFi did not work even got a new room and it still did not work

Nice lobby and eating area. Room has some wear and tear.

Stayed 4 nights, room was very comfortable and clean. Staff was very friendly.

I mean my ceiling was covered in black mold, but other than that it was fine?

We couldn’t stay there. Room smelled like cigarettes (strong smell), curtain was ripped and falling off, the sofa chair arm looked like it was chewed. Everything looked and felt dirty. I see the 10/10 reviews, and I’m baffled by them.

Someone had spit on a picture in the bathroom. In the bedroom, food was splattered on a picture and the wall. Although there were 2 guests, there was only shampoo and other amenities for one person. The room was listed as handicapped, but had a tub with grab bar. The hotel hallways had a weird smell. The elevator had trash on the rail that remained there overnight. The elevator had a panel that was bent and could scratch someone and a peeling wall cover. We won’t stay at La Quinta hotels again.

Breakfast was good. Bed very comfortable. Good free self parking. Staff very accomodating. However, public wifi terrible. I spent over an hour during 3 calls. I had to reconnect at least 30 times in 3 days internet kept kicking me off. Also, no water fountain. The only one is in the fitness room and it wasn't working. Also neither of the 2 treadmills were working. I had to wait until after 1 for maintenance to check the pool chemicals. But the pool was nice and the outdoor seating is very nice.

The room we were given to was in 5th floor and during our stay the elevator to 5th floor was not working. We had to take stairs. The room smells moldy and old. The TV did not work.

All good - great staff and comfortable clean room

The room itself was OK just like the rest of the hotel. The sheets were surprisingly clean. I did check for bedbugs and other things.l, luckily I didn’t find any. I was happy to see that there were no weird stains or anything on the sheets as well. But the pillows were awful. The mattress felt like it was tilted so I felt like I was sliding off all night long and the room just had a very perfumy funk to it. Breakfast was included and it was OK. Needless to say, the entire experience was OK. if OK is OK with you then you will feel right at home.

Room was nice and cool. Had no issues with the property.

Very friendly staff.

The room was awful. Mold all over the bathroom, on the lampshades, on the walls. Trash piled outside a room in the hall for more than 24 hours. Ice machine broken sketchy parking lot. Blood specks on the sheets!!

Our room clearly had not been cleaned. There was blood on the sheets and pillow cases, dead bugs on the floor, and a used soap bar in the shower. The room also smelled like mildew. There was mold growing around the seams in the tub. Overall the room was disgusting. Front desk staff were nice but the hotel in general smells like smoke and is in disrepair

The staff was helpful and informative, rooms were extra clean and fresh upon arrival

-Shuttle Bus -Near Airport -Gas station near hotel and dinning areas Bad(B -

The room freaked of mold the second we walked in. It was visible on the walls. When I asked for a new room, the guy at the front desk was rude about it. Then was supposedly only able to accommodate us on a floor where my family of 5, including a toddler and an infant had to climb a flight of stairs with all of our luggage.

The service was excellent.

Loved everything

Room has a humidity smell…at check in the gentleman was not very friendly but check out girl was very helpful

Shower faucet was constantly dripping. Front pieces on AC unit were hanging off and wouldn’t stay in place. Roaches were crawling around the room at night, absolutely disgusting to wake up to and avoid stepping on them. Elevators were broken, so we had to climb up the stairs to the 5th floor. I would never stay here again or recommend to anyone

The elevator was broken and they gave us a room on the 5th floor nobody offered to help with all of our luggage which us heavy.

Staff was amazing. Helpful and friendly. Our room was very clean and comfortable. We plan to stay there again

What a great location being by the airport and walking distance to restaurants! But what impressed me the most is the genuine kindness of the staff...always willing to go out of their way to help. Here's one example...I'm on the phone talking to an uber driver b/c my father left his phone in the car and the staff member over hears me saying "let me write down your number" and she goes and grabs me a paper and pen without me asking. Later that day my son arrived and we were waiting in the lobby and he left his backpack full of valuables while we were trying to get the rest of our luggage out of the car. We were frantic looking for it when we were in our room and finally went to check the lobby and a staff member had remembered my son with it on and had held it at the desk. We were so grateful and appreciative for their honesty and helpfulness. What a great team there and again, loved the location!

Staff was helpful and friendly

I was surprised at the accommodations. WELL above what I expected. I'll stay there again!

Very little help from night staff when asked. Breakfast was very limited - no spoons to stir coffee or eat. TV remote not working. Mold on the ceiling. Will definitely not stay there again. The poor rating is being generous.

1) large cockroach crawling past the front desk adjacent to the breakfast buffet. 2) elevator broken so I had to use the service elevator on the opposite side of the hotel and then walk up 2 flights of stairs with my luggage 3) room had strange features such as mounting the toilet paper holder under the vanity in such a fashion that it was tight against the vanity and the toilet paper wouldn’t unroll 4) unidentifiable stain on the sheets my son pointed out 5) functioning elevator had peeling wallpaper and a graffitied display 6) 2 bags of garbage left in the stairwell

Very good Sts

I booked this by mistake and couldn't get a cancel

No soap was in my bathroom, and I had to take the stairs to the 5th floor

Great place to stay

Clean room extra cold ac bed very comfortable

Good for a one night stay. Clean, big rooms. The only thing is that the keys never worked and we went to the front desk and they opened the room for us, they should have functional keys

Very pleasant and accommodating staff. Room was very clean and smelled great! Nice variety for breakfast. Would definitely recommend!