La Quinta Inn by Wyndham Austin Oltorf

I'll be calling about a room refund. I literally checked in on the video or on the pictures. They don't show any kind of bars where people are being held behind. I would never have booked there. I literally went to the room with cockroaches everything and I didn't even put my stuff down. I will check right out.

Friendly staff

The staff was nice but the property looks pretty worn down. Good location tho

First, the Internet did not reach my room, internet only reaches a few rooms distance from the main office. Bathroom looked dirty. Spotted a roach inside the bathroom on day one. Inside of fridge was dirty. The staff were nice & helpful.

Everything was great and Eric at the front desk so super helpful and very attentive !

The photos on the app show a much better unkept property than what you experience when you arrive. I travel for work year round and have tons of experiences with different hotels and staff. The staff has the attitude that they are doing us a favor by allowing us to stay on their property. Mid range scores all around. I feel like La Quinta got a great deal on this motel and slapped a la Quinta badge on the door.

The whole place needs updating, beds and pillows were not comfortable, our AC fan did not work, the drapes were barely hanging on the curtain rod, the one office chair was extremely worn with one arm almost completely missing. Worst stay at a La Quinta we’ve ever experienced.

Clean room

The staff was amazing and friendly Expensive but that's expected when Formula 1 is in town. Otherwise no complaints

My heart sank when I saw the room, as it was dirty, dark, had chipped paint on the walls, cracked tiles and a dirty brown shower. I wore shoes the entire time- and flip flops in the shower. The room looked nothing like the pictures and the neighborhood full of homeless people. The lobby dooor was kept locked at all times. That says something! I would have moved immediately to another hotel, but Austin was fully booked for football games etc. I can’t think of a worse stay and felt utter relief to check out!

NOT as clean

The hotel was not well maintained, the rooms had a strange smell, poor water pressure in the showers. The staff was very nice though.

The room was nasty. It looked like the hotel put lipstick on a pig. Never again will I stay in one of there properties

The room was decent and spacious but the restroom door would stick and had to use force to close it.

The staff was the only positive Very expensive for an old and dirty property - we paid $700 Canadian /night to stay here…mind blown. Even if it is F1 COTA…the value here is only $200/night MAXIMUM! Wash your floors…invest in some towels…make sure the TV works and buy a coffee machine that doesn’t leak. Will not be staying at one of these properties in the future.

Felt a little bit insecure at times, luckily you need your key to enter some places of the hotel so that felt safer.

All was good

I was asked to leave the property due to having too many guests over. The staff kept my $100 cash deposit even though I asked them if the room was damaged and they said no. Then, they said they would email me within 24 hrs to show me where in the policy it says that they get to keep my deposit. It has been a week and I have not received my deposit back or any emails showing me where I agreed to forfeit my deposit if I was asked to leave because of having too many guests. I filing a complaint with the BBB and the Texas Commissioner.

Location was good. When we got room keys we weren't told how to get to room. We drove around several times and finally got off at lobby to ask how to get to our room. We realized theres a gate and the rooms were inside that area.The lights didnt work for the main room when I tried the lamp it didnt work either.

L

Room was dirty and had trash in it.

Several problems with our one night stay. Our first floor room had a bench just outside of the bedroom window, where several people sat late into the night and talked, and we could clearly hear them while in bed. We didn't think the breakfast was good. Even the coffee service was lacking. They had french vanilla Coffee Mate and 2% milk as choices for creamer...that's it. The room doors used auto closing mechanisms and all morning long doors were slamming in our hallway. When I went to shower, the faucet handle was frozen stuck and would not turn on. Someone from the office had to come and muscle it very hard to the left to make it come on, and then it would not completely turn off. Additionally, and tub drained very poorly so while showering you were standing in a puddle of water that took forever to clear. When I went to call the front desk, the phone in the room was not attached via cord so it obviously did not work. Bottom line, overall maintenance was very poor for this aging hotel. Won't stay there again.

Problems: Overall the hotel is run down, our room (although clean) showed signs of neglect. The door between the living area and bedroom couldn't be closed, there was no sink by the coffee maker/microwave (only in the bathroom). The bathroom fan didn't work, the blackout curtains were torn in spots. There was no dresser to put your clothes, only a small closet with few hangers. The 1 day it rained, water leaked through the living area window and puddled on the floor - maintenance never came to clean it up.

The room was relatively clean--no major complaints. Bed sheets and pillow cases were very clean. Every surface and corner of the floor, maybe not so much, but not gross at all. Everything worked properly. First off this is a Motel, not a Hotel. When you pull your car up to 3 feet from your room door that is outside without an interior hallway, it is a Motel. This hotel looks straight out of an early 1980s commercial. Everything is worn out. Not the mattress fortunately, but the paint, the creaky plastic tub, the cigarette burned desk chair, the chrome is gone from the faucets. Everything worked, but it is all very tired and worn out. My room was RIGHT next to the metal gate going to the pool, and it was loud and slammed all night. The walls are very thin. You hear EVERYTHING. There were some really obnoxious hood rats in the parking lot yelling a lot until 1am. The outlets around the bed and under the desk are so worn out my phone charger would just fall out--I had to prop it up to stay in. Original 1982 vintage outlets for sure, no USB ports. Everything just looks depressing and has 14 coats of old paint and is worn out. But it was cleaned--no hair or trash on anything, and the bed was comfortable, and the window unit worked perfectly.

Stayed there 3 days and only complaint was the water pressure was a little low other than that it was a great stay. The staff was great, the breakfast was fresh and the property was well maintained. I will definitely stay here again.

Rooms were great. I didn't like that there was only one entrance and it's on the feeder road of the freeway so if you miss your turn you have to go completely around. Just going to the store across the street. You have to complete a whole lap

The staff was so helpful, kind and professional!!

Shilpa and Charlie were great!

No hot eater on the shower, the water is clogged up on the bathroom sink

Staff was amazing Nothing

Worth it for the price Smelly, did have a good pillows

Tv channel were limited or not working.

To begin with the property, room do not look like the pictures. The property is oudated. The furniture is old but did have a smart TV! I got an email to check in and put all my information I'd, credit card all for when I showed up to the property do it all over again. Didn't see the point of it!! The front staff was average, but they did have a security gentlemen that was very friendly. The restroom was small and the floor was dirty. The towels were old. The bed were not queen as advertised!!! The property was enclosed with only one entrance wich was not convenient. They did have lots of cameras all over the property. The breakfast was average but the eggs were delicious! The dinning was small and gets crouded. They did not have many outlets in the room to charge phone.

It was a nice stay just too many people outside smoking.

Awesome

Everything ok

The customer service is excellent. The breakfast was good. The AC was okay. The property isn't as nice as other LaQuinta's the service made up for everything that was wrong.

The place has a bit of a smell. There were people drinking and making noise by the pool in the evening making noise. the staff did clear them out when we called.

The room was not clean, rings in the toilet, mold on the lampshade, dirt on the hardwood floors. Just a horrible experience completely. May never stay at another La Quinta hotel again. Somewhere they took a wrong turn on standards.

Stay was nice located where I needed to be. But they closed their side gates so we had travel around the neighborhood to get them if we had to leave. The fridge was leaking. My friend and I were accuse of smoking in the room but no evidence. Also the parking was a bit chaotic as well never could park in front of my room on the first floor. The front desk staff was amazing. The breakfast was good for what well paid for.

there were residents living there and were fighting til 3 am

Totally fine budget place to stay but run down and a little grimy. Clean beds, floor, toilet, sink and shower.

Good

Very good location and clean room

!

Fatal mi estancia tenía desayuno incluido y una vez ahí la chica del lobby la de hoy día 8 de septiembre una chica gordita blanca me quería cobrar 21 dólar por el desayuno y fue muy grosera jamás vuelvo a ese hotel mientras esa persona esté ahí espero la echen

Room was clean and quiet. The bed was comfortable. They put a $100 hold on card to be sure we didn’t ruin anything. The room smelled musty, TV didn’t work, dresser drawer was broken and the sink drain was slow to drain.

More training to staff/ front desk

The was a roach in the vanity area. Ew

Odd that there were Security cameras everywhere yet there were homeless and others wandering all around the property at night. The room was acceptable..breakfast was just ok..be careful t full driving in the area as there are peopl

Horrible experience: my toilet did not want to flush and an early checking fee? You think you are a 5 star hotel? This is the worse LaQuinta I have ever stayed at

Not much to walk to.

N/A

a

For the price, it was ok. Staff was nice when I checked in. This is more like a motel in a sense that this is not an indoor corridor hotel . It does have alot of security cameras which is a plus! Tv was very small. Tub was pliable weird to stand on. Curtains did not close completely to cover window. Bed was ok. A bug fell out of curtain when I was trying to close them. I won’t be going back.

Ok

I had an issue with the air conditioner, and the water in the bathroom sink was not draining properly. I had only booked the room for one night, but unfortunately, I did not have a good experience.

Very friendly

N/A. Except the room was stuffy when we arrived but after running the a/c got better.

Some of the rooms had outdoor entrances, the room we had was located inside, very spacious and clean. The proximity of the hotel was very close to downtown, which was perfect for The event we were attending. Very pleased with our stay..

El hotel es agradable, el personal agradable y el desayuno muy bueno pero las instalaciones estan un poco viejitas. Pero todo bien

Constantly had gnats in the room.

Musty smelling room

This property had a good location. The guy upfront was very helpful. I did not see what they had for breakfast. The parking was good no fee.

The room we stayed in with nice. The fridge was so cold. The only thing is the crickets kept coming inside. But the front desk were very helpful. I needed a last minute late check out and the front desk was so helpful. I would stay again.

Okay but ask for

Very convenient location and staff was truly friendly and helpful

Room smelt musty and A/C didn't cool very good.

Staff was excellent, nice pool with towels provided, good breakfast, comfortable room The hotel entrance was a little inconvenient, but not intolerable.

Our flight was delayed and we got there until 1am!! Front desk was super nice and helpful, room was clean, biiiig bed, clean bathroom, great breakfast… loved our stay!

Staff was very kind and polite. Pool was shut down due to resurfacing, which was inconvenient as it was very hot. Due to my husband's physical therapy needs we only stayed 1 night and went to a place with a pool so he could due his water therapy. The pool closure should have been disclosed at the time we checked in. I asked for a refund and the manager said yes but it would need to come from booking.com since I booked my reservation with them. I contacted booking.com and they charged me $110.00 to proceed with the refund after stating 3 out of the 4 nights would be refunded. I only got $59.00 back so we lost money all around.

It was right off the highway Hard to get to. They had the gate locked and we had to drive through a neighborhood to get to parking lot

Nice big, clean cool room. They were very helpful when we asked for them to hold some food items in the freezer for us so that they didn’t melt in the hot Austin heat before our flight.

Debra was absolutely phenomenal! I asked if I could check in early due to travels plans and she accommodated immediately. She was so helpful and personable, I would come back just to chat with Debra! The room was lovely, I loved the security cameras on the exterior and the keypad system that they had for the interior. It brought me peace of mind as a solo traveler. The free parking and complimentary breakfast was a great touch especially for the area! The ONLY downside was the very helpful washer and dryer was right by my room and it was quite humid and hot in the hallways while the dryer was in use. Other than that small downside I would absolutely stay here the next time I’m in Austin!

Big fenced in lot, very clean. Semi truck/ trailer parking on site. Rooms are spacious, full amenities, good breakfast, extremely helpful staff. I highly recommend it. If you Uber, don't bother with the Waymo. It gets lost in the parking lot. Great motel for the price. 5/5

This was an okay place to stay in a not quite okay park of town. Lots of people roaming around the area. The man at the front desk was delightful. Very friendly and chatty. The room was okay. It's definitely an older place and there were some areas (toilet and sink) that were probably as clean as they could get but had some unappealing stains. the beds were soft but not uncomfortable. The television and wifi were good. Not too bad a place but we won't be back.

The room was clean and spacious (2 dog kennels and instrument storage needed). the location is close to everything and easy to access.

To make matters worse, the manager acknowledged the situation, apologized, and personally shook my hand while promising us a partial refund. That promise was never honored, which made an already upsetting experience even more disappointing. The only bright spot during our stay was Erick, who was incredibly friendly, welcoming, and genuinely tried to make my partner and me feel comfortable. He provided excellent customer service despite everything else that happened. Unfortunately, one exceptional employee cannot outweigh the serious safety, cleanliness, and customer service concerns we experienced. I cannot recommend this hotel.

I had a really bad experience and they made me pay again because they said they couldn’t see my payment with Expedia

There were so many homeless people everywhere and worried they may break into our car

No comment

Llegué un día de mi estancia a descansar y no habían limpiado la habitación ni dejado toallas ni nada para estar bien en mi estancia . Mal 👎

I want to the staff was amazing. I will definitely book again

Clean room

It was in a rougher part of town (altho not dangerous). People partying in the parking lot at night.

Eric the manager was amazing, as well as the security guard. Very friendly and helpful staff. The property is dated but clean. Right next to a an also very good Mexican restaurant. It’s Austin so a lot of homeless in the area.

Booked the room for my brother who was having surgery. He needed to stay an additional night. The Staff was very helpful, and was able to do everything over the phone.

Great front desk people. Good food. My room was inside and I felt really safe

Keep it up

Great place with a staff that went out of its way to serve me.

Centrally located. Close to S congress- minutes from downtown…

Convenient to freeway exit. Older building. New wood floors handicap accessible room. Small bathroom.

Eric was extremely helpful & accommodating. Model employee!! Made sure everything was ok during my stay.

Hotel room was clean and staff was friendly. Surrounding area is not suitable for families.

Facility is dirty, however, inside room is clean. Staffs are helpful. Breakfast is horrible. Ppl next room and around were so loud. We couldn’t sleep at all. The hotel is at a busy intersection. We could hear cars passing by all night long.

The door to my room was missing part of the door facing, which means that the lock was actually exposed and not secure. A swift kick to my door would have opened it. These outside stairs going down from the second floor to the first had wire doors or gates at the ground floor. One of those gates was missing the hardware to open it. If I had gone down that staircase because of a fire, I would’ve been trapped at the bottom.

Lovely

Property was clean. Good sized room. Comfortable bed and pillows. There was self parking and a security guard. Neighborhood was OK but not the best. Breakfast was good.

Room was clean and staff was great

Although the 8-10 foot fence around the property made me a little apprehensive, I felt safe knowing that they have taken precautions for that. The room was perfect! It was clean and well maintained. The staff was very friendly and helpful!! The property is currently doing renovations and upgrades, so some parts of it were not accessible. I would not hesitate to book this property again. It is close enough to downtown Austin to make drive short and far enough away that the price is reasonable.

This place was a complete disaster. The front desk staff was unprofessional and completely unresponsive to our family emergency. Expedia and I kept trying to call, but the man at the desk claimed he couldn’t hear the phone because of the weather. Within the 15 minutes of booking the room, I canceled due to a family emergency. The business showed no compassion. They offered no form of reimbursement or credit. As a military family who frequently travels, we understand that emergencies can happen, but this place didn’t even offer any empathy. There are countless other motels in the area that would have handled this situation better. If you’re looking for a business that prioritizes the needs of its customers, this place is definitely not the one for you.

Next trip, I hope I remember to ask for handicap restroom because it was hard for me to take a shower due to no hand rails.

Staff was very very nice and attentive. Always a pleasure to stay at this hotel

The room is clean air conditioner worked well and I had a Texas shaped waffle for breakfast five stars

Room is relatively clean

Room was clean. Bed was super comfortable and it was a nice place to stay. Front desk was super helpful.

Prefect stay

Everything was great, free parking, decent location, really kind staff, there’s some construction work happening but it really wasn’t an issue & they kept the noise to business hours! Would definitely stay again

Convenient, secured, good price, decent room

Not clean and not worth of money

Also, the rooms need serious updates and cleaning. The phone in the room was not working and the restroom shower head was leaking. Also the gate that you have to enter to access your rooms from the outside was right outside our room and the noise from it was very loud and annoying any time someone went through it. Area is also kind of sketchy. Kind of pricey for that type of property. And the only entrance to get into the property was really inconvenient.

Everything was great. Staff are polite

Other than my shower going cold. I had a wonderful stay, staff was kind and friendly.

They are currently doing some renovations, our room was fairly clean, some spots were a little dirtier than others but no major red flags. The AC kept us cool, and I’m sure the heat would’ve work if we needed. We didn’t have an clean services but saw them active around the property. The staff was friendly, especially the security guard! The pool was kind of gross and unclean, and freezing, didn’t end up getting in.

The AC barely kept the room cool. The whole place was somewhat run-down and not the cleanest. Breakfast was shown as being until 10am on weekends, but the person in charge started putting things away at 9am and when another guest pointed out that the sign said 10am, he gruffly told her that things had changed.

Place needs to be remodeled, new paint on the exterior does not elevate the property

Ideal for a one night stay, room was clean.

Air was not the best when we got there we had a dead roach by the curtains/window

it was fine.

I paid full price for a Motel that had very minor renovations and now calls itself a Hotel. Horrible experience. I put 2 stars as the staff was really friendly…otherwise a very bad experience.