La Quinta Inn by Wyndham Austin North

Nothing My food being stolen, breakfast non touchable, double charge on the 50.00 deposit which hasn't been refunded and paid separately for snacks so none of the 50's should be charged

Entire property was dirty and un maintained. Outdoor signs torn and falling down. Carpets from hallways to room were all ripped and stained. Pool and spa were drained and appear to have not been used in a very long time. Business center has been emptied of any business equipment (computers, printers, etc) and is being used to store “wet floor” signs. Breakfast “buffet” consisted of pop-tarts that the staff had cut into small pieces, an open loaf of bread next to a toaster and a small novelty waffle maker from Walmart.

I didn't care for breakfast Is skipped

Zero stars. I booked 2 rooms for 4 guests in February and paid in full then. Upon checking in, the poor girl at the front desk told us we owe an additional $800 because of a "pricing discrepancy." It was heavily implied that our rooms would be canceled if we chose not to pay. The front desk girl only talked in circles and said no one from management was there to talk to. After extorting money from us, we finally got to our rooms and they were abysmal. In each room, there were no tissues or toilet paper, there were stains across both carpets and some of the lamps did not work.

The rooms were nasty! Checked in Saturday and the hallway leading to our room was dirty. Trash on the floor that was left there and never picked up for a day. The carpets were black you couldn’t even see the original color. The breakfast displayed on the website is no where near it in person. There was pop tarts cut into 4 pieces….. 4 pieces! This is a nasty location and overall a nasty hotel Rooms, cleanliness, and morning statff

My deposit is haven't received yet

NOTHING!!! Breakfast:HORRIBLE!! bananas were cut in little pieces and brown, as well as the apples. The place is in state of blight, filthy and uncare for.

Bad

The restroom was not cleaned properly it looked to have poop on the wall but wasn’t really sure but we used our cleaning supplies to clean what was dirty because we had already been moved once due to the ac in the first room leaking and not working.

Place needs remodeling

Dirty carpet... needs a lot of maintenance.

Very poor

Nothing Window was wide open with no screen … super dirty and smelled like mold .. smell was very strong

Location was fairly close to our travel destination There was one set of packets of shampoo/conditioner for 2 guests. The tub was dirty upon arrival. The tissue holder in the bathroom was empty and when I asked if they had any they said no. One of the toilet paper holders was missing and they had shoved the second roll in the towel rack. There was what looked like blood splatter on the ceiling in the bathroom. There was a coffee maker but no coffee or cups provided. The hallways had disgusting, stained carpet that was peeling up in places. I saw at least 3 varieties of do not disturb signs for the room doors. When we checked in we were told breakfast was till 9:30. This was not true and by 9 everything was put away so we never got our included breakfast. When I asked about this I was given attitude and when I told them they needed to make sure the staff told guests the proper time, I was basically told it wasn’t their problem. The room I chose was advertised as a walk in shower since it was a handicapped room and this was not the case. It was just a regular step in tub shower. Overall very disappointing for being charged almost $200 for 2 nights.

I usually come for the price which is good. The entire room this stay smelled so strongly of dog urine I couldn’t breathe and I told the front desk lady it’s so bad it’s like I’m allergic to it and can barely breathe and she cut me off and said it’s a pet friendly hotel and I’ll just have to deal with it and refused to move my room. Literally could barely breathe from the smell. Hard time sleeping.

To far from downtown

Front desk staff was kind. However she was the only one there when we arrived. As soon as we walked into the room we noticed the covers on the beds stained. Both beds were in the same condition. I also found multiple hairs on the bed. The restroom was the same way. Hairs on the ground. I tried to call front desk and there was no answer. I am guessing it was busy at the front desk. I would not stay here again. I think management needs to look into the conditions of this property. The hallway carpets are filthy. Just a weird smell all in the hallways. Look else where.

Well they originally charged me $450+ for my stay and then 2 weeks before the race said it was going to be an additional $610 because it was F1 weekend and the rates were incorrectly charged...what was I supposed to do with no time to find another hotel within 2 hours of Austin. NOW they are trying to charge me a total of $1800 for the hotel and I have filed a dispute with my CC company. This place is crooked and I will be contacting the Texas State Attorney.

It was clean and friendly. Nothing everything was up to my standards.

Bed was pretty comfy and was located in a good place It looked old, dirty, there were stains on the carpet the bed sheet looked they had stains and the place smelled weird.

Filthy room, filthy hotel, microwave exploded, coffee pot not usable, elevator broken, pool and jacuzzi had no water and area looked unkept and abandoned

Bad

Great location right off the highway! When we walked in, there was a cockroach on the floor in the front desk area. Associate said it was water bugs. The room smelled musky, the carpet did not look clean. The bathroom sink was definitely not cleaned properly. Towel were clean, and the bedsheets seem clean. The staff was great, they were very polite and helpful and knowledgeable.

Leaving In the restroom a rag was covered in poop also the water was freezing cold, the ac was not blowing cold it was super hot in the room. before checkout housekeeping was knocking on our door to check out

No house keeping, no towel replacements in the morning, broken furniture, torn walls.

It was not clean and did not feel safe. Blood on walls and sheets. Homeless folks in the parking lot. Heavily stained carpet throughout. Broken Furniture in the room.

Staff is helpful and friendly. Facilities/carpets are a little old but ok to stay in for just the night.

Nothing. It smelled when you first walk in the entrance like a men’s gym locker. Entrance carpet and all the carpet in the hallway and our room was nasty and smelled like it had never been cleaned. As I walked to my room I could see stains on the walls. Broken elevator, broken ice machine. Parking they made you pay extra for—for a paying guest! Everything about this property was unacceptable.

If i could give this hotel zero stars I would!!

The room was not clean nor was it ever cleaned, their breakfast was sub par, this is probably the worst la Quinta I have ever stayed in. Truly needs better facilities and maintenance. The AC fan was very loud and the area wasn’t very nice.

Marijuana stench, poor maintenance, unhelpful staff, unclean rooms, stained walls.

As a solo female traveler who hD to book last minute after being turned away from the hotel originally reserved the staff welcomed me with welcome arms and made my checkin quick and easy. Room was clean and comfy and most importantly safe. Overall great for the price and would highly recommend if needing a clean comfy safe place to stay 🙂

One of the worst properties I have stayed in. Elevator didn't work so had to haul the bags 3 floors. Rooms and the hallway were dirty. Swimming pool was broken. I had to wait for 5 mins and nobody showed up at the front desk when I was going to check out so I just left the key on the table and left. The walls in the room were so thin that you could hear people talking in the neighboring rooms. Overall a really bad experience. You have to pay extra for parking.

Elevator was broken. Bed was broken. No shower curtain. One towel. Second room also had a broken bed, and no shower curtain. Front desk employee was extremely rude when I asked for a different room due to a broken bed. Had to wait for the next shift to actually get a new room. Drug addicts camp out by the door. Kept my $50 deposit and I still don’t know why. Will never stay here again and I suggest only staying here if it is your last resort.

Ended up leaving due to roaches and uncleanliness of site.

Clean the room properly, smelled so musty we had to buy frebreeze and cleaning products it was awful and the room had bugs there was blood on the sheets.

The light i the restroom sink was out and the sink in the restroom was stopped up.

Elevators not working, breakfast not good, TV not working, no plastic glasses in room

Room was so dirty and it smelled horrible. I couldn’t stay past one night.

1) Have to pay for parking in? At a 1 star Hotel 2) hotel is ruin down elevator down had to use the stairs 3) towels soap non existing 4) breakfast didn't touch. 6) AC MADE LOUD NOISE COULDNT SLEEP. The only reason we stayed was because we couldn't cancel the reservation.

The staff was nice and the bed was comfortable...all the rest was not good at all (putting it as nice as I can). Carpets were all filthy, hallways and room, there was a coffee machine in the room but no coffee, the noise from outside was terrible (really bad cheap windows), bad smell in the room. The elevator was not working (so, take your suitcases up the stairs to 4th floor!!!). The breakfast was ...well...a terrible experience...hardly any food, super dirty microwave, lukewarm coffee AND bugs on the floor! Pool was closed! (why advertise it if it's not working?!?) All in all, that was NOT a good experience

Elevators where broken, crickets on the stairs, no remote for tv, leak in restroom sink, etc.

One of the worst. No working elevator. Night guy tries to put us up on the 4th floor. Scan the QR code to validate my parking and same clerk insists that I must pay to park. Then see me pay and say I didn't have to and takes down the validation QR code. I would have left but it was already paid for. Then this morning we go down for breakfast and it's been wiped out. When my boyfriend ask if there was anything they were going to bring out for the rest of the guest the woman was extremely rude and told him it didn't matter what time it was there wasn't anymore. Then he asked how much it would be to extend our check out by an hr. Same morning clerk screamed at him that's just not how things are done. Check out is at 11am! Place stunk like a poopy diaper. Floors with spills all over them.... Carpet and tile.... ONE OF THE WORST!!!!!

2. dirty shower 3. arrived at 7:30 pm - walked in to reservation area an waited over 7 minutes for assistance and no one around. Walked outisde and a person if there was anyone in the reception area. Turns out the it was the receptionist that was outside smoking with her blue thong sticking out. Not staying there anymore.

No one ever came to clean my room during my 3 day stay.

This hotel is not in the best location, and has not been updated or kept up. We got there and had to pay $5 to use the parking lot. I have never stayed at a La Quinta that had paid parking. The hotel had 4 or 5 floors, and 2 elevators. Neither of which were working. Knowing this, the front desk staff still put us in the 3rd floor. The hotel was definitely not full!!! I am 100% sure we could have been put on the ground floor since the elevators were not working.

Very dirty. I have pictures i showed to the lady at checkout. I wouldn't even take a shower because the shower hadn't been cleaned in a while.

Carpet on the second floor is extremely dirty and with a horrible smell. Doors and walls in the room are dirty and you can see old stains everywhere. Furniture is old. Property is not maintained. The staff is nice but I will never stay here again.

Ok

Room was good, had no problems. Great location.

It was good we loved it

vacuumed there was visible trash on the ground all over . DONT USE THIS HOTEL!!!!! OH AND THE POOL WAS BROKEN WHICH THEY DONT TELL U. I’m leaving just a couple pictures of what it looked like

Go somewhere else! Poor staff. Dirty rooms. Poorly maintained overall. You have to pay extra for parking too.

Disgusting

Don’t stay in this hotel please . I had to leave the hotel because it was so nasty the floors, the bed and the everything looks like nobody clean in years .

Need to clean

Read the reviews. The pictures are FALSE advertisement. Horrible furniture , carpets are stained so badly I wouldn’t dare let my kid and family walk around without shoes/sandals. From mail hallways to in room carpeting. Furniture like desk, where the tv sat, small seating bench like thing were all used and abused. Scratched , chipped, and I’m talking about the room they switched us to because the first was just … I don’t know how to explain. BREAKFAST was a joke. NOTHING like the pictures. Thankfully THANKFULLY I had several things planned while we stayed in Austin so we we hardly in the room we just grinned and beared it (beared ? Idk lol) . False Advertisement 100%.

Did not stay at this property for the safety of my family. This place was dirty and unsafe. Homeless casing the parking lot. People looking out of the window with binoculars. I wish I could get my money back.

Desde que entras, el estacionamiento luce poco seguro y el aseo del edificio y sus alrededores es horrible. La entrada al lobby, su alfombra y los pisos están muy sucios. La atención no excede la expectativa y el mal olor, junto al fuerte olor a marihuana, se percibe desde el área de recibimiento. Los pisos, al menos en el segundo piso al que entré por las escaleras porque el ascensor está dañado, tenían manchas horriblemente feas que daban la impresión de un lugar poco aseado, donde incluso un rancho de cerdos pudiera ser más limpio que las alfombras que exhibía el lugar. El pasillo del segundo piso tenía un olor muy fuerte a marihuana y se veía extremadamente sucio. Cuando llegué a la habitación 225, había un mal olor, el área del baño estaba sucia y el piso de la bañera manchado, sin dar confianza para asearse, al punto que al otro día tuve que salir para una actividad y, al regresar, indiqué que me iba a mudar a otro hotel porque realmente es un lugar muy inseguro, apestoso y muy sucio. No pude descansar porque sentía que estaba en un lugar inseguro. No recomiendo en lo absoluto este hotel. En cambio, me fui para un hotel cercano, Hilton Garden Inn, el cual fue totalmente distinto y excelente. El hotel La Quinta es muy sucio y muy feo; no pierda su dinero.

The carpet was.dirty and the tile in the bathroom needs cleaning. And it needs more waffles maker . Were.people want have to wait so long in li.e.

The staff, though a little tough, and for the right reasons is due diligent and stays on course with everybody allowing no exceptions to the rules. The security deposit thing is well it sucks, I’m gonna go ahead and write it off as a loss, but the continental breakfast, though they need a new iron was a little bit more unique than others, and the staff put a little bit more into it The night keeper I forgot her name. She was great and the gentleman managing during the day gave a more no offense to anyone USA kind of feeling, it was several ethnicities working together, and I love that.

The floors in the hallways are covered in stains and are very dirty as is the carpets in the bedroom I was in

This location needs to be shut down. Disgusting and the most traumatic experience that I’ve had at a hotel. This place is a dump. Blood stains on the sheets, dirty carpet, stains all over the curtains, backed up toilet when we first entered the room and a shower so filthy I was scared to use it. Stay elsewhere.

Staff are good & helpful. However, this hotel need to be upgraded, facilities inside the rooms are too old and not clean.

2) Pool was bone dry 3) Room carpet was dirty and stained 4) Room furniture was old, chair was peeling off 5) Breakfast was horrible, no fresh bake as shown on photos 6) Only hot water was coming out of the shower when i wend for cold shower after a long day. 7) Before arriving, when i called Hotel phone number listed in the website many times, but was not working.

The hotel said parking was free, but I was charged $3.71 for parking at check-in. The swimming pool was also unavailable during my stay. The floor in the room was very dirty, and there was a strong musty smell coming from the bathroom. Overall, I was very disappointed with my stay and expected much better cleanliness and service.

This place is in desperate need of a renovation. The carpet was terrible, the ceiling water stained, the breakfast was pitiful. Location was accessible but not in a great neighborhood.

Everything was good. I did not like that i had 2 different neighbors that were being loud. Slamming doors at 2-3 am and the other was drunk being all loud and slamming doors as well at around 2-4 am. I could not sleep with all their noise. This all happened the last 2 nights I stayed there. It was Wednesday and Thursday going into Friday morning. But other than that everything else was ok.

It’s ok.

Trash

This property look nothing like the web site. Lighting in parking lot was 4/10, I worried about vehicle all night. Lobby was dark, smelly and dirty. The pool had been emptied for months, possibly years, not a drop of water in site. The elevators were filthy and dark. Halls were filthy worn, smelly, dark. Room was smelly, dark, torn furniture. Slept on top of bedding w back pack as a pillow. Wanted to leave but it was non refundable purchase on Expedia and I had no extra funds for another hotel. I deserve a refund or a free vacation for staying here. Don’t know why they are able to call them selves a Wyndham hotel or even market in Expedia w false images of their establishment. So disappointing.

They charge for parking and the security deposit is non-refundable

I messaged them and then called them 5 times. My calls either didn’t go through or were random automated messages that made no sense. They messaged me back and they told me the police incident wasn’t about anything to do with their hotel guests but I still didn’t feel super safe so I asked if I could cancel and maybe get a refund. After that they ghosted me lol. I am not really mad that I didn’t get a refund but more that at the moment they weren’t getting my business any longer, they just kept my money and didn’t care to respond to me. I also messaged them now three times and still haven’t heard a thing. The holiday inn down a little ways is fire tho.

You have to pay for a parking per night per car. The pool has no water. The breakfast area is very nasty. The carpet is very old, nasty. It smells when you walk into the hotel! I do not recommend

La Quinta in Austin is a wonderful place to stay! The staff is friendly, professional, and very welcoming. The grounds and surrounding areas are clean and tidy. I highly recommend staying here if you're visiting Austin—you won't be disappointed

Desde que entramos al hotel vimos todo sucio y cuando nos dieron las habitaciones todo estaba sucio la carpeta el baño las camas estaban mal hechas tal parece que solo tendieron la cama y ni cambiaron las sábanas enseguida bajé y le dije a la recepcionista que no me iba a hospedar que quería mi dinero de vuelta me dijeron que pusiera en contacto con expedía para mi reembolso aún lo espero pero salí de allí cuanto antes .

They have a $5 per day fee for parking which is stupid, on top of that the shower had no pressure and the temperature was off, the AC was making loud noises thru the day which made it impossible to get a good sleep, and I just stayed for 1 night, I can't imagine if I was staying longer. Won't be returning, it used to be nice but this management has turned it terrible.

This Hotel charged me for parking.

Very bad stay, extremely dirty, smelly and our room had water damage and blood on stuff

Nothing about this place is even acceptable. Pay to park on a lot with homeless people. I want .my money back!

The room smells of urine and dampness, the toilet paper rolls had already been used, there was no housekeeping service during my 7-day stay, and the staff is friendly.

Cockroaches, broken tv remote control, smells of smoke and weed. The swimming pool doesn't work and the breakfast was disgusting. The announce free parking and it wasn't free at all. Not recommended!

Great location. Friendly staff.

I travel to Austin every 4-5 weeks on work/business trip. This is the worse hotel yet. Carpet is dirty need replace. Breakfast service is bad.

It was pretty beat down and breakfast was really bad

Pool had been out of service for a long time and they didn't even have the door to the outdoor pool area locked. It was a safety hazard. Ice machines on a few floors did not work. Only one elevator was in service and it struggled to get moving. Carpeting was filthy. The location was great, for us and the staff was great. The hotel definitely needed some work!!

The hotel looked nothing like the pictures online. We booked this hotel specifically for the breakfast which ended up being a huge disappointment. They served hard boiled eggs, Texas Pete hot sauce that wasn’t red; it was brown, along with oatmeal you could not cook because there was not any hot water. The pool was completely drained along with the hot tub. Completely disappointed in this hotel

👍

Incredibly dirty room. Mystery liquid splattered in the wall behind the bed. The carpets were stained and not maintained. The air conditioner was so loud and noisy it sounded like a lawn mower.

Dirty and run down. Definitely not worth what I paid.

Filthy. No water in the pool. Mold on the breakfast oranges. Terrible day old tasting coffee. The blow-dryer provided was melted and broken. I took it to the manager Terrence Evans and said it was a fire hazard and I brought it to him as a courtesy to keep the staff from returning it to its pouch in the room. He promptly informed me it's fixable and will be placed in another room. I thought he was either crazy or joking, but then he called over a custodian/groundskeeper guy and asked him to fix it. I said if the place burns down I'll point the fire department to him. He mocked me and laughed. The next day the fire Marshal was inspecting the property. I then pointed out a big hole in the lint screen of the dryer where the lint gets sucked through. I used the dryer 4 times, never pulled any lint from it. That place might be shut down to widen the I35 corridor in the near future, I suspect management is prepping to burn it down and collect on insurance. Supervisor Evans doesn't care. I tried to speak to his supervisor who happened to be onsite while the fire Marshal was there and another staff member literally prevented me from talking to him and refused to provide his name. AVOID THIS FILTHY, GOD FORSAKEN PLACE AT ALL COSTS.

Staff is awesome. Needs upgrades in rooms for sure. Clean, quiet, and feels safe; just needs upgrades and updates to the property.

Nice receptionist

The photos are not what they seem. We specifically requested a pool when searching. It was drained. The breakfast only offered a maximum of 4 items. The typical waffle maker , toast , cold boiled eggs & cereal. The microwave in that area was filthy dirty. Laundry services weren’t available. Room services did not clean our room even after requesting. We stayed 3 nights & they just gave us more towels. Being by the freeway made it accessible to a lot of activities. But I wouldn’t stay again. You pay for amenities that aren’t available.

I had a total on 5 rooms neither were cleaned during our 7 night stay. Just excuses after excuses.

Terrible experience, there was mold in the bathroom, room smells bad, pool doesn’t work and very poor service.

Run down property - certainly not up to La Quinta standards. NO breakfast whatsoever. Indifferent staff

Should have known from the torn up hotel sign outside to stay away but the rusty waffle maker might just be a health hazard.

The thing that caused me to rate the stay as 3 stars instead of 4 or 5 is that after I ate a few things from what was left of the breakfast they gave out was that is saw a dead "pest" mixed in with the mini-muffins. I informed the staff doing clean up (because it was around 9:30 and they end breakfast at that time at that property) and their reaction was an unconcerned sounding, "wow." The sad thing is that I hadn't noticed the dead pest until I had already had a few pieces of toast. With me not taking a picture it's just my word, but hopefully no one gets sick from that or something else dealing with uncleanliness. That or more that might've seen something similar voice the issue with proof so that the property can work on addressing the issue.

Room was humid. Came down at 8 for breakfast and everything was completely empty. Pool was drained. Bed was comfortable. Room was clean. Staff was friendly.

I was double charged for my deposit

Breakfast is a joke, even for a continental

Nothing bad nothing unique

Very clean bathroom and that's a plus with me. Carpet needs to be maintained better in the rooms.. My room was clean and nice, I appreciate the quietness.☕

I did not see room. Refused at checkin in spite if showing reservation and receipt.

It was okay for the weekend

They didn't properly clean the room, there was still food left in the fridge from previous tenant. Breakfast options were sad.

Mattress was stained and disgusting. Elevators were out. There was no "hot breakfast" as advertised. No staff would respond to complaints.

Nice clean and quiet

Muy sucio hasta cucarachas en las camas la tina del.baño muyyy sucia

The building need maintenance as well as the rooms. Looks old, cabinets are flimsy, carpet is torn/old, showers were wiggly, and the pool was out of order. Looks like they will be closed soon if they don’t update

The room was clean, air conditioning was nice and cold. Friendly staff

Dirty rooms, dusty, cockroaches around.bathroom are really dirty. Terrible at all..

Elevators were broken. Sheets were thrown in the middle of the hallway for a whole day. Breakfast was horrendous and check out was the worst. Had to wait for 30 minutes because there was only 1 person at the front desk while it looked like upper management was just sitting in the Breakfast area on their phone.

The elevator did not work. Parking lot was horrible. Breakfast was very poor. Customer service was poor. The hotel was very dirty. The toiletries were insufficient. Did not provide housekeeping upon request.

The room number we stayed was 110. I would like to have my refund. I would not have reserved it and stayed here if I had known it earlier. I had been to Austin with my family for graduation ceremony of my daughter. Her younger sister stayed with her, but there was no options for me, my wife, and my mom than to spend two nights in such a horrible environment.

The staff was nice and none of this was her fault. I picked this hotel because it was close to our event and said it had a pool and hot tub. I wanted both in case the pool was cold. It had them but they were dry. Nothing about that on the site, when booking. One elevator was out and the second barely worked. It kept getting stuck. The carpet on our floor was so stained and ripped it was gross. Ice maker on our floor didn’t work either. Breakfast and coffee was terrible too. The place was a dump.

Disappointing stay – Poor maintenance and terrible breakfastI would strongly advise against staying here. Do not let the photos deceive you; the reality is a far cry from what is advertised.The room was in a state of total disrepair: the lights didn’t work, the electrical outlets were loose, and one was completely non-functional. Additionally, the bathroom sink was badly clogged.To make matters worse, the breakfast was unacceptable. There were no basic food options available—only cold boiled eggs. For the price paid, the lack of basic amenities and edible food is inexcusable. I would never recommend this property to anyone.

Need to replace carpets and furniture. Looks worn.

The entire place is in horrible shape. Peeling walls, worn-out furniture, and everything looked dirty, old, and neglected. The “view” from our room was a junkyard collection of broken-down A/C units and lawnmowers scattered outside like some kind of maintenance graveyard. Nothing says “vacation” like staring at rusty equipment all day. The pool also desperately needs work. It looked poorly maintained and completely took away from whatever little appeal this place might’ve once had. I’ve seen cleaner gas station bathrooms and better views behind warehouses. Whoever owns this place should be embarrassed to call it a hotel. Save yourself the regret, the disappointment, and probably a tetanus shot — stay literally anywhere else.