JW Marriott Austin

Superb

Exceptional

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The hotel is modern and well maintained. Central location in downtown Austin with a friendly and helpful staff.

For perspective :Valet was $168 plus tip (despite the fact their system was “down” both days so you could not request your car without going to que in line outside and then wait… I am a frequent Marriott user with a long history of points at their hotels. Never going to this property again.

Disappointing for a JW. Simple things but annoying like not having glasses in the room, fridge that didn’t work. No ice or water dispenser on the floors. Funny smell in room. Etc.

Exceptional

Amazing views Never explain anything about prices or extra charges

Amazing views Never explain anything about prices or extra charges

Exceptional

Clean rooms, nice amenities. Safety taken seriously

My favorite property is in a great location, with lots within walking distance. We enjoy the corner bar, great place to hangout post events or after. Staff is friendly and respond quick.

Very good location, loved the bed it was very comfortable.

Everything

Exceptional

Internet in the room was not great, and the Wi-Fi only allowed you to hook up to one device.

Superb

Clean rooms, nice amenities, The cost of food was exorbitantly high. We didn’t get everything we ordered and the quality was poor.

Clean rooms, nice amenities, The cost of food was exorbitantly high. We didn’t get everything we ordered and the quality was poor.

Very clean. Centrally located.

Service was great and everything was clean!

Great staff and great amenities. Love the roof top pool and the edge.

The room was exceptionally clean. The staff were fabulous and helped us with EVERYTHING we needed and asked for. My bellman actually walked my dog!

Exceptional

Clean and great decor Starbucks was out of the way

Clean and great decor Starbucks was out of the way

IDC about a local football game which is why the parking garage was full. If a guest paid for parking they should be able to park when they return to the hotel versus being told the parking garage is full/at capacity and provide no resolution to park your vehicle. This happened at 1am. I left the hotel drove 3 hrs and drove back to my home.

Superb

The bed Dirty pool Rude personnel Dirty towels everywhere Elevators smelt like weed both days that we were there Disgusting

The bed Dirty pool Rude personnel Dirty towels everywhere Elevators smelt like weed both days that we were there Disgusting

Exceptional

Excellent hotel, loved the roof top swimming pool.

I didn’t enjoy I had a bad time I am not going to come again

I didn’t enjoy I had a bad time I am not going to come again

Exceptional

Wonderful! Well appointed and maintained property located in walking distance to everything Austin has to offer.

What I didn't like was the extra $25 destination fee and the $69 to park your vehicle. Neither of these were a part of the room fee nor explained clearly.

Conveniently located. Hotel had many choices for food and drink. Staff very helpful.

We were here for a business trip. The hotel was nice & accommodating. The staff always went above and beyond to make sure we felt well taken care of.

Great hotel and great location

Great location, great property, perfect for a weekend getaway.

Great hotel - would stay again!

Just plain amazing! The chilled pool on a 100 degree day was delightful!

The staff was very helpful and the room was clean. The location of this hotel is great, right in the heart of downtown Austin.

The hallway to our room and our room itself smelled old. We also were disappointed with two of our three meals the Corner Restaurant. The location is great and the staff is friendly. But we were disappointed for this being a JW property.

Best hotel in the area!

Good property.

The best

Be prepared to pay the hotel’s required nightly incidental deposit. During our stay, it was an additional $25 per night, so be sure to include that amount in your travel budget.

Amazing

Bar and restaurant were awesome!!!

Very attentive staff, clean room.

Nice hotel, but very expensive.

Great property

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The location is very convenient, venue is wonderful in terms of rooms, amenities and restaraunts and staff was very friendly and helpful at all times.

Great stay. Was there for business and it was very comfortable and convenient. Would be good for a vacation too.

Staff were super friendly. Bed was comfy, room was nice and cold, great water pressure in the shower. We went to the pool and had a fabulous Piña colada, server was great. Lobby bar was spacious and had all the games on. Wonderful stay and will be back.

The front desk staff at check in wasn’t the most helpful. But the bell staff and valet staff were amazing!! Also, I would book this hotel again just for the shower heads. Best ever!

Clean rooms, nice staff, swimming pool, good location

Only complaint is parking is very expensive.

Helpful staff. Clean room. Easy access.

One thing I want to mention is that there was a discrepancy with the valet pricing. Hotels.com listed valet at $59, but the actual charge was $74.69. When we asked the front desk about it, they explained that the third-party website had incorrect information and that it was up to Hotels.com to update the pricing. Not a huge issue, but I'd want to know. The room was nice, although not overly spacious. Room service was quick, food was good. My son said the burger was 5 stars. While I wouldn’t say the food was anything extraordinary, I really appreciated room service was available throughout the night. That’s a huge plus since many hotels stop room service early. Drinks from the bar were excellent. The valet team was exceptional. Even when it was extremely busy, our car was always ready by the time we made it down. The only downside for our family was the pool area. It felt more like an adult social hangout than a family-friendly pool (wristbands were mandatory). While my kids were swimming, another guest in the pool became visibly annoyed when a bit of water splashed her (she was literally in the pool).. I mean when you're swimming, it happens. It was a nice stay.. we'll come back. I do recommend.

Clean room but smaller than expected; it looked as though it could use a refresh.

Great hotel in downtown Austin.

This hotel is so elegant. Very clean rooms. Great amenities.

greatness

Great place to celebrate an anniversary. Dean's was great!

Busy hotel, but nice amenities and staff. Hard to get in and out because of crowding in driveway. Parking very expensive.

exceeded our expectations

I have attended a conference here for the past 4 years in a row. This time I was in the first room right outside the elevators. I was worried it would be noisy, but I was pleasantly surprised. It’s always been a great experience at the JW Marriott. Also, it’s a short walk to several restaurants.

Enjoyed our visit!

Our stay was amazing!

The staff is great. The facility is beautiful.

We always stay at the JW Marriott went in Austin. The staff is really helpful and the rooms are nice and clean. They have a wonderful bar -two bars downstairs and easy access to the downtown area to walk to restaurants..

Food at the bar was average. Staff was fantastic. The room never cooled off, but by the time we made it and it was too late to do anything about it. The common areas to enjoy were extremely nice, but I don’t know that I would go back to this location for the cost. The one in San Antonio I enjoyed much more.

Great area downtown

Sin duda la mejor opcion, increíble atención del Staff, todo el personal muy amable, muy atentos, aman su trabajo y se nota. Estoy muy agradecido por las atenciones.

Great stay at the JW! Love the atmosphere and the rooms are clean. Location was great for us! Only wish was hotter shower! Will stay again!

We stay here every time we’re visiting Austin. Great staff, beautiful property and easy walkable location!

Very nice! Have stayed multiple times. Good location. Staff is normally really helpful. Valet could use some customer service skills.

Yes

Great service.

Everything was amazing

I stayed down there for about 2 days for work and my wife came along and we stayed for a few more days. We had a good time and it was a great property.

The spa needs to be expanded, very small longe area with tons of people

Room was clean, coffee bar was on point and staff were excellent.

It was a great experience for the family

Yes

We had a wonderful time overall. Place looks amazing, the bar by the lobby looks amazing. The only thing is the guy bartender from pool wasnt really accomodating and friendly. Was asking multitple times if he can kindly change the tv channel to watch the other tv with sports and he keep saying yes but he never did.

Great location, steakhouse inside hotel was excellent- beds and pillows were comfortable. Towels weren’t in line with the quality of the bedding. Would absolutely stay here again.

Clean room, effective AC, quick elevators, large gym, convenient location

This is a lovely, well maintained hotel. Rooms were very clean. Shower was nice. Bed was comfortable. I requested a feather free room in advance and got it, no problem. Staff was all very nice and helpful. We had a lightbulb out in our room, one day, and maintenance replaced it within a couple of hours. Toiletries were nice, pleasantly scented without being overpowering. Good hairdryer. Excellent, convenient location for so many things that you will want to do in Austin.Had an issue with our folio at the end of our stay and called and spoke with a manager after returning home. Problem was fixed within 24 hours. Would definitely recommend and stay here again.

Room was spacious and well decorated. Loved the little ledge in the shower to put soaps and my foot while shaving. It felt like a female designed it! Breakfast options are limited on property but great choices for an appetizer and drink. Only bad part was there was a conference of folks in finance. Vibe was intense while they were there (they were everywhere all over the property!) but subsided into calm once they left. Pool was beautiful but service at the bar was slow. Book a reservation in advance to sit at “the Edge.” Spa was amazing! Special shout out to Kashayla and Ileanna for making my time in the spa extra special. Would definitely stay here again.

Yes and yes

Great staff

Breakfast on 5th floor great variety fresh fruit juice misc

Beautiful place to stay. Staff was great.

Clean, friendly staff, good spa, family, friendly, find restaurants on property in close proximity spa was great!!

Roof top lounge was amazing

Quynh at the front desk was amazing. She was able to accommodate my dual reservation coming in early for a corporate meeting where I paid for one night on my own and then switched to corporate reservation the next. This usually confuses most hotels by Quynh knew exactly what to do and had my new keys deliver to my room under my door the next da

Great room and great restaurants.

Perfect stay

The valet had an awful wait. Waited 50 mins for our car and they forgot we had called our car.

Courteous staff and great location! Was able to book a last-minute massage at the spa and really enjoyed it. Would stay here again for sure.

Yes

Loved the front desk staff!!

Staff was great, food was great. Overall it was a great experience!

The JW Marriott was clean, comfortable and the staff was very friendly and willing to help with any questions. Can’t wait to come back!

My shadow will never darken this establishments door step ever again.

Yes

Friendly, helpful staff. Very clean. Comfortable beds and pillows. Beautiful bathroom. Will definitely stay again on our next visit to Austin.

Very comfortable bed

Perfect.

There was a banging all night. I called front desk about it at 12:15 am and it never was resolved. And then I put on my robe and it was soiled. I stayed here a month ago and it was great. Super disappointed. M

Courteous staff, easy check in, nice room, clean and quiet in our room

Spa was excellent 🙏

Great location! the staff is very attentive and helpful. Would stay there again!

Charged 150$ parking did not notice until yesterday not sure why

Hotel was excellent