Hyatt Regency Austin

Had a wonderful time, everyone was extremely courteous and helpful.

Everything was amazing and the fact that we were next to the bat sanctuary was amazing

Good hotel, staff was friendly and accommodating.

Location Construction

Rude staff, I was being overcharged for items I did not purchase and they could not give me an answer for. Pretty sure the employees were tipping themselves. Construction was insane. Would not stay there again

One of the highlights of our visit was the bat tour, which was incredibly interesting and a unique experience I won't forget. Overall, the hotel offered a great combination of comfort, convenience, and access to local attractions. I highly recommend staying here and would definitely return!

Everything was awesome! Staff, food and everything was clean. Loved the parking as well!

Location, great gym, comfy beds and pillows Nothing!

The young gentleman who checked us in was so welcoming and curteous

Exceptional

Very good

The staff at the check-in counter gave incorrect information about our room.

Beautiful property and room. As expected. Balcony rooms had great view of fireworks. Very disappointed in experience. My original booking was 3 rooms for a family gathering. Unfortunately two rooms cancelled causing slight glitch at check in, but was handled nicely. But…. Service was not good at restaurant or bar. Not enough help, and several drinks couldn’t be made due to missing ingredients. Food was mediocre for the price. Problems began when dining reservation was not found. I made the reservation weeks early to get the time and patio location at 8 pm. We were still seated inside on time inside. It was busy but that should have been planned for by the hotel. Our drinks and dinner orders were placed together about 15 minutes later. The waitress never checked back. My drink was not correct and tasted bad (White Russian)… I drank it because I had nothing else to drink until we left! No water. Did not see the waitress to replace or tweek the drink. I had planned on having at least three drinks along with my husband but no such luck. No July 4th cheer! We finally left. The food was sent to our room around 9:30. Missed sitting on the balcony I paid for during part of the celebration and drone show because of the extremely slow and poor service. I expected much more. I’m local and came with a plan. Hyatt was not enjoyable.

Beautiful property and room. As expected. Balcony rooms had great view of fireworks. Very disappointed in experience. My original booking was 3 rooms for a family gathering. Unfortunately two rooms cancelled causing slight glitch at check in, but was handled nicely. But…. Service was not good at restaurant or bar. Not enough help, and several drinks couldn’t be made due to missing ingredients. Food was mediocre for the price. Problems began when dining reservation was not found. I made the reservation weeks early to get the time and patio location at 8 pm. We were still seated inside on time inside. It was busy but that should have been planned for by the hotel. Our drinks and dinner orders were placed together about 15 minutes later. The waitress never checked back. My drink was not correct and tasted bad (White Russian)… I drank it because I had nothing else to drink until we left! No water. Did not see the waitress to replace or tweek the drink. I had planned on having at least three drinks along with my husband but no such luck. No July 4th cheer! We finally left. The food was sent to our room around 9:30. Missed sitting on the balcony I paid for during part of the celebration and drone show because of the extremely slow and poor service. I expected much more. I’m local and came with a plan. Hyatt was not enjoyable.

LOCATION, Price for parking, limited food menu at Roots, pool to small.

Price for parking, limited food menu at Roots, pool to small.

Very disappointing stay. The front desk provided poor customer service and was unhelpful when I needed assistance. I paid for a quality experience but did not receive the service I expected. The room did not meet expectations, and the pool was very small. Overall, this was one of the worst hotel experiences I have had.

I had a lake view room and it was perfect, the store downstairs was great and outside everything was walking distance. I was very pleased with my stay

Brook was very helpful and informative while we were checking into the hotel. She was very friendly and took the time to explain all the amenities to us. She went above and beyond to make us feel welcome.

No shower liner, shower curtain smelled of mildew. Tub stains (possibly from tub mat) make it look dirty. Exhaust vent in bathroom is non existent.

Great spot

Well cared for. 4 elevators isn't enough.

I was in a double Queen room overlooking Lady Bird Lake. The View was amazing and the room was so comfortable and accommodating. Love how attentive the staff was to my needs whenever contacted. I did not enjoy how cold the hotel was as a whole. I could not go anywhere in the hotel without a jacket. Hundreds of people in the conference I was apart of constantly spoke on how uncomfortably cold it was. So much so that a group of us would go sit outside so that we could over heat in order to come back into the cold hotel and function.

I was in a double Queen room overlooking Lady Bird Lake. The View was amazing and the room was so comfortable and accommodating. Love how attentive the staff was to my needs whenever contacted. I did not enjoy how cold the hotel was as a whole. I could not go anywhere in the hotel without a jacket. Hundreds of people in the conference I was apart of constantly spoke on how uncomfortably cold it was. So much so that a group of us would go sit outside so that we could over heat in order to come back into the cold hotel and function.

Superb

Service is good

Spectacular lake view from our 16th floor balcony. Breakfast and staff wonderful. Dinner restaurant bar food and staff delightful yet noisy if close to the bar.

This was the perfect place for our get away weekend. Close to anything you wanted to do in downtown Austin.

Nice location and friendly staff . Clean rooms well maintained

Location and the view Pillows and blankets were not comfortable

Location and the view Pillows and blankets were not comfortable

Bartenders at the Hotel need to be reminded this is a 5 star hotel and guest pay alot of money for rooms. smile and greet guest. say please and thank you.

Rooms were clean and TV was big.

Rooms were clean and TV was big.

Was given the wrong room. Paid more for a better room but didn’t get it. Paid for late check out, but was called and texted anyway, so didn’t get the extra sleep I paid for. Additionally housekeeping was banging on the door as if I had not previously paid for the late check out. Property in general was much too loud. Will NEVER stay here again! Paid for creek view, but could not see creek from our supposedly private porch that I paid extra for and did not get. NEVER AGAIN!!

Hotel was very clean and staff had great customer service. Location was great.

Beautiful river view with balcony. Delicious burger and fries at Ripples and Roots with attentive staff. Need a big appetite for breakfast brunch. Would go back without hesitation.

Lake views were nice. However trying to park our truck in the garage was impossible. We were then asked to park at an adjacent parking spot and we received a big warning tow away ticket. We decided to go back to valet and they refused to valet. So now we have no where to park. We asked the valet manager what other options are there to park. He said to park in first level of valet. But man it was such a pain so don’t bring your big rig here. Construction everywhere and the neighboring buildings arent friendly. If you have a big truck don’t stay here! Otherwise was a decent stay. A little overpriced and overcrowded in my opinion.

Great hotel in an amazing location. Loved the breakfast!

We had lovely time, location is just perfect.

Good

Major construction going on right next to the pool.

The staff in the grocery market were very kind. It’s lackluster. It lacks elegance and sophistication that is associated with the hotels name. The staff was disinterested. The room was basic and it was the same as my stay at the Courtyard Marriott. The HR was $520. The CM was $100. I’d never recommend the Hyatt Regency.

The staff in the grocery market were very kind. It’s lackluster. It lacks elegance and sophistication that is associated with the hotels name. The staff was disinterested. The room was basic and it was the same as my stay at the Courtyard Marriott. The HR was $520. The CM was $100. I’d never recommend the Hyatt Regency.

The iron ruined a new shirt with a black stain. The valet app did not work. The wake up call did not happen

The room was cool & clean The staff was IMPECCABLE From Brook at front Desk to Cris helping with luggage & the Valet guys at check in Friday & luggage help with Lindsey Campbell at check out The restaurant area was clean & the gym was beautiful and clean as well I’d def stay here again !

Great location. Room was clean.

Very clean and smelled great!!

Large array of different foods at the breakfast bar. Wait staff was the very best, even on the busy Easter weekend—especially Tamara.

Horrible check-in experience, the absolute worst. I was told my room had been given away, that they were overbooked, that they'd send me to another hotel away from seeing the bats. I reserved the room a whole year ago and the credit card I reserved with had been stolen. While they texted me about my arrival time they never gave me a chance to update the card.

Great hotel

Nice property in good location. Corner king room had a lousy view of construction

Location is awesome for NYE party!

Room is really dated. The view is great.

Brooke at the front desk was fantastic. We upgraded to a top floor corner room. The renovated hotel looks amazing. The room was clean and modern. Check in and check out were easy and going in and out of the parking garage was simple once you got a barcode from the front desk. Bad: We had lukewarm hot water almost the entire time. Even when we did have hot water, it would only last for five minutes or so before it got lukewarm at best. My wife is a hot shower kind of person and so she was dismayed when we got back to the room every night and she was having to freeze her way through a shower. Also, the shower leaked like crazy. It’s made up of two panes of glass with one of the panes on a track system so you can close it. However, in the middle, where the panes overlap, there’s a 1 1/2 inch gap where no matter how careful you are, water escapes and gets all over the bathroom floor. So, every shower requires a towel being placed on the floor which is then literally sopping wet by the time you’re done. It was expected but parking is pretty expensive. I don’t think anybody’s a fan of paying $55 a day to self park your car in a garage. Hotel seemed to be mostly business travelers. I think if you’re traveling for business and you’re just using your room to sleep and are up and out in the morning it’s just fine. However, we were there in vacation and wanted to sleep in occasionally. Unfortunately, the atrium design seems to be inherently loud by itself. By 8 everyone up.

For a conference, they were very prepared. They knew the important things busy people needed, such as "rent a dual monitor" and "Pashminas for the cold conference room". The staff were incredibly friendly.

Location

The first night was peaceful, but protests took place every night afterward and are scheduled to continue for another 13 days. From approximately 7:00–10:00 p.m., there is significant noise unless your room is on the opposite side of the hotel with no view. I was also disappointed by the extra convenience fees applied when charging items to the room. Paying additional fees simply for the convenience of room charging felt unnecessary. Pro tip: use your credit card throughout the hotel and do not charge purchases to your room. I do want to give a shoutout to Julia (Night AGM), Eli (Guest Relations Manager), Austin (Front Desk), Chriss (Bellman), Leo (front desk) all of the valet staff & housekeeping, and Mikaela (front desk) for their excellent service. There is also a gentleman who works evenings in the coffee shop who was very kind—I regret not catching his name. Federal Agents and government entities stay here frequently, so be aware that there is a higher police presence, additional security checks, and ongoing protests outside the hotel. Given the current situation and overall disruption, the stay was not worth the price.

Leo at the front desk was amazing!

It was ok

Very clean room and bathroom. Excellent location. Very friendly staff. Thoroughly Enjoyed our stay

Room and view were excellent! The bathroom was clean. Staff were very friendly.

Breakfast was great.

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We enjoyed staying here. We went to the New Year’s Eve fireworks show. The hotel was the perfect place to stay. It was walking distance to the park where the fireworks show was held.

Wonderful view. Very comfortable bed. Everything was spotless.

Spotless hotel. Very attentive and efficient staff.

The room and view were beautiful. Nathan and and our chec

We always stay here when we visit Austin. Great and convenient location. Love the pool and hot tub and restaurants. We like the renovations. They could have upgraded the bathrooms.

Very clean, fantastic view of downtown- had a patio room, still thinking about the food at the restaurant "Ripple and Roots" was so delicious! Enjoyed easy access to boat tour and walking/jogging trails. Check in/out and valet staff were all professional and very pleasant. Would definitely stay here again!

Room was clean, staff was friendly, great amenities, but breakfast price was way too high.

The room was very clean snd personal very nice.

Loved it!

Parking at the hotel is expensive and there are no ther parking options nearby. Otherwise, the hotel is very nice and clean. Beautiful views of Lake Travis and downtown.

Staff was amazing!

Parking was expensive

Amazing property

It is over priced for what you get. The rooms are small with a very cramped entryway, The location is excellent.

This Hyatt is always updated and modern throughout the years of staying here. Parking is great with the parking garage. The facilities are clean and everything functioned as needed.

Loved the welcome drink as well, after a long day and driving it was appreciated. Staff was very friendly.

When booking this room through Expedia I was dooped into thinking the room I was reserving had a balcony. When I arrived at check-in I was extremely dissatisfied to find I was not getting what I “thought” I was getting. Unfortunately I was also unable to upgrade. This room was near the elevator and could hear people come and go and the room got hot through the night. There were other hotels near by that had a balcony and would have chose those if I knew I would be stuck with something I didn’t want.

Service was exceptional

I'll start with the more limited pros: -Our balcony and river view were awesome -Staff was friendly (front desk, housekeeping, and bellman) -Easy access to the trail that runs along the river right behind the hotel -Easy access to Congress St. bridge Now the cons: -When we booked their trip it said there was a Starbucks on site. Come to find out, it closed several months ago. -The layout of the hotel with the atrium style meant that the higher floors can hear the happenings of the lower floors and lobby at all hours... not great for when there was a giant conference happening at the hotel and folks partying until the wee hours. -The tap water had a very odd taste to it, that unfortunately can even be tasted when ordering coffee from the on-site market/coffee shop. -Pool was closed for construction... couldn't even access the pool deck. Not ideal for our stay with temps in the low to highs 80s. -Our wifi was super spotty and didn't work almost the entire time we stayed. It definitely would not connect long enough for us to use the Netflix or anything on the tv. -It was pricy! For all the cons, I'd say our stay was definitely not worth the price we paid. We essentially paid a premium for a river view, since we didn't get the Starbucks, a pool, or even working wifi during our trip. While we still enjoyed our trip for the most part, despite the cons related to the hotel stay, I likely would not stay at this hotel again.

Nicest

Very clean and awesome view

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I was able to check in at 10am for only $4 more after arriving on the Vonlane. Perfect location for a traveler taking the vonlane to and from Austin! Rooms were exceptional as well!

Wonderful staff. Great view of Lady Bird Lake.

Dance Convention was super loud! Valet and front desk were wonderful!

Great hub for a weekend in Austin!

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but isolated with bad food and unhealthy excessive junk food Was very crowded

When we entered the room, we noticed someone was there before us and didn’t flush the toilet from a large #2 and there was urine on the floor and toilet seat.

Reception was rude

This is my 3rd stay at this property. It is a great place and we had an excellent room (1501) which overlooked the river and skyline. Only negative is there is not a lot around the property that easy to walk to especially during the freezing temps that we experienced. During the warmer months walking to restaurants and attractions is easier. This hotel is also excellent if you are traveling during the Bat viewing months as the bridges that the bat nest is right next to the hotel and the boat tours are also docked right outside the hotel.

The room we got was very humid and it smelled like mold

Its location next to the river, and walking distance to downtown and old market, made the hotel my favorite hotel to stay in for the last 8 years. Not to mention the professional staff. The valet and self parking however is expensive in my opinion.

View and comfort was fabulous. Had a corner room with an amazing view on the 10th floor. Only downside, Windows had so much moisture on the inside we had to continually wipe them down.

Lovely design and features

Ok stay, check in could be greatly improved, no info provided regarding amenities or special events. Later in the week we realized that there was a complimentary celebration in the restaurant lobby. Anyway, location was good, hotel parking can be pricey, so do your homework and you can find cheaper parking one block away

Love this property in Austin. We come to spend a week or so here every year and the location is perfect. The staff are all so friendly. It’s walkable and safe. It’s generally quiet but they host conventions around the holidays so that brings some noise but nothing unbearable. Still my favorite place to stay. And will definitely be back for the holidays this year.

This hotel is amazing! The rooms are beautiful and comfortable. The staff’s customer service is excellent. I will definitely stay here again.

Walking trails to the park

Such an amazing experience with Mia who accommodated our needs and congratulated us on our recent marriage. Such a pleasant check in experience

Hotel MGMT needs to remember that they have job because of customers and take care of us when they make a mistake. Sadly, that was not the case during this stay at the Hyatt Regency in Austin. Do better.

Good customer experience.

Great location and walable area

Great

Perfect view to watch NYE fireworks

All you would expect from this chain.. clean and comfy rooms, safe and secure, .. excellent on communication too!..Ample amenities too!..

Perfectly located within safe, walkable distance to all Austin attractions, this hotel offers convenience and comfort for any traveler.

Quiet and comfortable

Check in easy as can be

NA

Compared to other Hyatt Regency’s Austin is a bit old and tired. Still better than most hotels but old and tired none the less. Service was a let down. We got our own bags from the car and up to our room. We got in late so elected not to bother with room cleaning service next morning but didn’t see anyone the following day either so in the end we had a three night stay without any service in our room. No linen change, no bin emptying, nothing. When our car was blocked in by a bus the staff told us “that’s not their problem “. Location was great, parking charges ridiculous for somewhere where parking is available anywhere. Overall okay but expected more at the price.

Customer service was great

Didn’t stay. Hotel refused to modify date for any reason!

Parking for self parking was extra high. It should be half that price.

We love our room, specially the view from our room.

It was everything amazing I will definitely be back