Hotel Viata

Just a beautiful venue and setting just west of Austin

Clean rooms, excellent staff. Didn’t get any breakfast but the bar and restaurant area looked so clean and nice.

Very clean, nice staff, excellent restaurant inside. The shower head and water pressure

Amazing staff and the property is better than the pictures

Cost of spa services

It was secluded enough to enjoy the hill country aspect of austin.

Hotel Viata never disappoints. I stay here frequently because I love the location, the property, staff is always kind and helpful. Thank you! Would suggest changing the bathroom doors to solid doors.

Nothing

Exceptionally beautiful property and amenities

Beautiful hotel with clean room and amenities.

The location is perfect but the service needs more attention

Hotel is very beautiful. Front desk staff id rate a 6.5. Not the friendliest but wouldn't say rude. The gal at the restaurant/bar was such a hard worker maintaining all the guest at the bar and in the restaurant area and she was so sweet. We did land at 3am and by the time getting to the hotel for check in it was 4am, once we woke up I went down to see if we were able to get an extra hour to check out, the front desk lady simply said "Unfortunately, we are at 100% capacity so we aren't allowing any late check outs" which okay I understand if it was hours i was asking but 1 hour. Anyways, the hotel was still pretty and clean. We did enjoy our very short stay. :)

Hotel is outdated, everything in the room is very old , the sofa bed was broken and we reported at the reception they did not do nothing about it. Other then that it looks nice ,location is not bad .

Charming hotel in the hills of you want to stay a bit beyond downtown Austin! You will have access to a bar and restaurant, pool, spa and gym if looking for a weekend getaway with everything you need on-site.

The room was clean, spacious, and comfortable, but the overall experience fell short. For such a beautiful property, more attention to upkeep and customer service is needed. Trash near the entrance was left unattended, creating a disappointing first impression. The fire pits were not working during Texas’ first chilly nights, and staff seemed unconcerned. The advertised courtyard was also unavailable due to private events without advance notice. Overall, this property has so much potential, but it needs more attentive staff and consistent maintenance to match its beauty.

Great staffs, very helpful. Very clean environment. Great restaurant food.

Great property! Awesome staff! Restraunt was so good!

Clean room but slightly outdated, event was happening so couldn’t really access much of the amenities or common areas.

Firstly, there is a 139 dollar resort fee which I was not informed of. I ordered room service 2 of the items did not arrive. I went down to politely ask for our missing items. I was told to calm down, and sit down. The staff was treating me that I was speaking another language finally the manager came and told us he would refund the order. This never happened. Also our tv in our room wasn’t working. I tried calling reception multiple times but no one ever answered. I would like to receive my 139 dollars back. I don’t feel like I was treated like I was at a resort.

Friendly

The service was excellent and the room was very clean.

Room was dirty, stain on sheets, trash on floor

The staff were super friendly and the room was very spacious and clean. We enjoyed the beautiful views and wonderful restaurant onsite as well.

Great parking, easy in and out. Good bar and restaurant. We had dessert and the staff was accommodating as it was late.

nice location, staff could be a little nicer

I love the theme of the hotel. The ambiance is relaxing & comforting. Great customer service from everyone. The view is beautiful! Each room is welcomes you to a bottle of wine & water stocked in the mini cooler. The restaurant has great food & great atmosphere. Brunch on the weekends until 2pm. They have a Happy Hour!

The room to old and small and smells

The room to old and small and smells

I love the theme of the hotel. The ambiance is relaxing & comforting. Great customer service from everyone. The view is beautiful! Each room is welcomes you to a bottle of wine & water stocked in the mini cooler. The restaurant has great food & great atmosphere. Brunch on the weekends until 2pm. They have a Happy Hour!

Very nice property and the room was comfortable.

Long slow check-in line but hotel is nice.

Very Clean

Very Clean

Great staff, nice breakfast, really clean room

Very

its just easy and nice....

No indoor/covered access to garage. If it’s raining you’re screwed. Towel guy came knocking at our door at midnight asking if we needed more towels. Why at midnight?? Hotel ran out of luggage carts the day we had to check out. Please invest in more luggage carts. Carpet in our room was dirty and had several stains.

Clean room. Sofa needs to be replaced. Cleaning staff never showed up.

Anytime I can stay here I do! It is like you aren’t in Austin- such a beautiful property! Clean, and friendly staff! They could use a few more appetizers for bar food but it worked. Had drinks there after an event that night.

Great

I enjoyed my stay. Did not want to leave

Clean room, bed was decent but not wonderful. Elevators were slow. The restroom door isn’t true door it has slits so that was not thought out well

Excellent place and great staff

We did the wine and food pairing tasting and the food was PHENOMENAL! The staff were all excellent. The bed and room was great. We stayed in a suite, the bathtub and shower were great. Property was so clean and smelled great. We ordered room service and the food was delicious and was delivered very quickly. We did the spa “Love Package” it came with a refreshment, 80 minute massage (deep tissue, Swedish, etc.) a 25 minute private mineral bath and a great meal! The masseuses were so good. They were very friendly, professional and the massages were perfect. Our overall experience was 10/10. It was a perfect, romantic couples trip!

Wonderful experience.

Thank you for a great evening! Christy Magnon

Dinner menu hasn’t changed much.

Hidden jewel in the hills of Westlake/Austin

Enjoyed our stay and definitely will be back for our next mini getaway

Clean and beautiful room.

Not thing special to say. Over all I think it’s okay. Location is at quiet area, but little far away from downtown.

Beautiful facility, very good service

The room was beautiful and immaculate. We loved the views and the soaker tub. We did have one hiccup: we ordered room service and we found there was an item missing only after room service had left. It was impossible to reach anyone in the kitchen, I was put on hold and disconnected a few times. Eventually, I had to go downstairs to the restaurant to wait at the hostess stand until they procured the item that was missing. Not a big thing, but I was disappointed that the only thing they offered was an apology.

The hotel is not necessarily a resort but it is more than a hotel. It is very clean, the staff is friendly and helpful, and the food is so good. The pool and spa look nice, although, I didn’t make use of either for this stay. There is free covered parking. The views are nice and the room comfortable. It is well worth the reasonable price. I will be back.

Unhappy, when the hotels like to charge convenience/resort fees. They should just put in in the rate. I have to walk outside in the heat and rain to get to a parking garage that's not connected. Small Pool was crowded with kids everywhere. However, the singer "Dre" in the bar was fantastic.

Nigh (not sure of spelling) at the front desk was kind, professional and quite helpful. The pool and hot tub was nice and we enjoyed everyones help including the room service staff. We will definitely come again to enjoy the Italian vibes.

Have been going there for years and will continue do so!

Excellent experience!!! Staff is wonderful, pool was great and the food was good as well! Second time staying there and both experiences were wonderful!

Really great price for the quality of the hotel! The staff were super friendly and offered a lot of great suggestions on where to go. We enjoyed the bar and restaurant and the pool was very nice. It’s a bit out of the way up a hill so keep that in mind for your transportation plans. Would definitely stay here again!

Love this hotel and have stayed here several times. My chief complaint is that there’s no privacy door for the toilet. Even the bathroom door has open slats and let’s steam, temperature, noise out and in I don’t quite understand this design.??

We had a great stay! Everything was excellent as usual. Went to a football game all day Saturday but next time we plan to use pool/spa!

Great hotel. We travel a lot and Viata is one of the better places we have stayed. Unique, great staff, fabulous vibe, very convenient.

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Room service was great!

The hotel was beautiful and the staff was very friendly.

Curved rd parking fee

Relaxing stay at Hotel Viata at a great price. Be aware of the Resort Fee and Parking. Other than that wonderful!

Wonderful stay as always! The Viata is one of a kind, with everything you need in one place. From the amazing staff to their fabulous restaurant, spa, and amenities....it is one of our favorite places!!

Great property and well maintained! Staffing seemed a bit low but everything else was on the up and up

Love this hotel!

The replacement bedding had noticeable stains, which I photographed and reported to the front desk. This is also my third stay at this hotel. Despite booking in advance, I was still assigned an accessible room and told no other rooms were available.

The property is very beautiful and relaxing. Great rooms and I loved the big shower. I would only recommend that the front desk people would be more knowledgeable about other things to do in Austin and good places to site see. Other than that, it was a great anniversary getaway!

The location is exceptional. It is clean. The staff is helpful and friendly.

Upon checking in there was no one to valet my vehicle. The bellman was unavailable and I had to load my luggage onto the cart. Later that evening upon returning from my event the valet again was missing in action. Subsequently, I parked my vehicle myself

One of our favorites in Austin!

But what i did not like is that, at 10pm i was told the kitchen is closed, there is nothing to order nothing to see, and thats kind of disappointing, i get it, no one should be typically eating late, but what if you had a long day, and dont want to leave the hotel searching for food, thats not really cool, at the very least kitchen should be open till 11pm on Thursday night, and going into the weekend…so yes, although the hotel, rooms and overall a good solid 3 star hotel, but as far as amenities NO, did not deliver, if i had known Would have stayed somewhere else…

Great staff and helpful service

I like the fact that your hotel is dog-friendly!

The hotel itself was nice. I would probably stay there again. However, I was supposed to get a $20 a day room credit to spend. They ended up charging me for the sodas and snacks I bought specifically to use the credit. I’ve reached out multiple times with no response or refund. The hotel seemed understaffed. No one answered the phone at the front desk. No one was in the bar/food area at the pool. We stayed in the Hummingbird Suite with a mini-kitchen but absolutely nothing was in it. Lots of empty cabinets. The suite was missing a trash can in one of the bathrooms. The phones didn’t work. No one replenished the coffee set-up before we arrived. We had to go down to the desk to ask for these things. Maintenance came to fix the phones. Someone brought coffee but no trashcan. The front desk person wasn’t very friendly upon checking out. No smile. No thanks for staying. I feel with the hotel being an 4.5 star hotel and charging me $400+ a night, it should have been more welcoming. That’s why I feel like they were unstaffed. Plus the $40 a night resort fee is a joke. $80 to sit at an unstaffed pool during lunchtime.

Fantastic! Loved the property and spacious suites! Great staff! Will be back!

Clean room, helpful staff, decent bad downstairs. We didn’t do breakfast there. The swimming pool and the area are small but suitable. Was a bit crowded in the evening. You can’t really swim laps there but it’s ok.

Really nice hotel, room was very clean and comfortable.

Location

The staff was extremely friendly, welcoming, and helpful throughout our stay. The in room dining services were also excellent, with great food and service. Overall, the atmosphere was quiet and relaxing, making it the perfect place to unwind and enjoy a peaceful getaway. We truly enjoyed our stay and would definitely recommend Hotel Viata to anyone looking for a relaxing and enjoyable experience in Austin!

Amazing property, lovely spacious rooms, they met my high standards for bathroom quality in the rooms, highly recommend.

Nice place however kitchen staff made multiple errors while bringing food to room. It felt they did not care much. Apart from that nice place.

Great staff everyone was very attentive and when we needed more towels and blankets we didn’t have to ask twice!

Amazing stay. Nice clean rooms and wonderful staff

Room was a little smaller than expected.

Staff were extremely kind and accommodating. The room itself was nice it just looked like it needed some TLC. Random silver screw in the inside of the shower frame that was protruding out. The lighting in the room could’ve been brighter. Also, the tv in our room wouldn’t work, we just ended up watching on our phones.

Staff were extremely kind and accommodating. The room itself was nice it just looked like it needed some TLC. Random silver screw in the inside of the shower frame that was protruding out. The lighting in the room could’ve been brighter. Also, the tv in our room wouldn’t work, we just ended up watching on our phones.

Quite and peaceful property

Overall an amazing experience!! I travel for business in that area several times a year and it will be one location I plan to utilize for business.

Our stay was nice and relaxing, no issues or concerns. Staff was nice and helpful, rooms were nice and quiet, location was perfect and provided amazing views. Definitely would recommend and return.

Gfreat hotel. Can't wait to book my nexxt stay!

Staff and views were Amazing! I would recommend a deep window cleaning of the entire building the views are breathtaking but windows are very dirty. Same for all the wood through the room and hotel.

We stayed here for our 13th anniversary and it was such a great stay. The staff and the rooms were very nice. Will stay again!

Perfect stay, beautiful grounds. One of my top stays!

Loved the hotel, very beautiful, staff was extremely friendly and helpful.

Not enough towels provided Furniture in the room needs repair and restoration luggage valet was broken

An amazing stay in the suite with an amazing view of the hill country and a very relaxing bathtub!!

Love the decorative setting up. Quite and beautiful layout

Na

The staff were nice and helpful. The rooms are nice, but the furniture is a bit worn. The views and location are amazing.

Loved the staff. Everyone from Troy in the bar and Patrick in valet was so impressed with their service

Now we are working to get our money back. Very frustrating.

Facility and staff Top notch

I enjoyed my stay here and will stay again next time I am in the area. The property is outstanding.

Very good service.

We had a girls weekend and stayed at Hotel Viata! We really enjoyed our stay. Our room was spacious and fit the five of us. We loved the pool and amenities. We did a lot of exploring but also hung out at the pool and on the property. It was relaxing and a beautiful hotel. Will definitely return.

This visit was our 2nd but thanks to the service and attention we received from Patrick & Victoria it will not be the last. We were extremely disappointed with the rudeness we received from Ambrian at check-in but as soon as we let Patrick know how we were treated, he went above & beyond to try to rectify the issues we encountered. We watched Ambrian check in other guests and she was not rude with them, so it really made us feel that we were not welcome. She didn't explain anything about the hotel just told us to scan a QR code if we wanted to know anything. She refused to acknowledge that we were there celebrating our 1st anniversary, but again Patrick and Victoria cared SO much and didn't hesitate to make us feel welcome and celebrated. We will only return if/when they are working during our visit. One bad apple or bad attitude can really make or break a guest's visit, especially after a long road trip to get there. On a brighter note, the rooms are immaculate. The pool is comfortable, relaxing, & private. The hot tub is the perfect temperature. We enjoyed the rum punch from the pool bar. We love the sit down shower, water pressure, and hot water. Beds are comfy, rooms are cozy, perfect for a couples weekend getaway.

The host on Friday night ( around 9:20) was very helpful, professional and welcoming .. restaurant experience : super pleasant - minimum wait , great service , good food .. host on Saturday night ( front desk ) could be nicer and less attitude .. in general , good hotel , good location . We will definitely come back . Thanks

Good spot. .,,,,,,,,,,…………

Front desk lady was rude

Great experience had a great week with my wife

Everything was wonderful and the room was very spacious and comfortable.

The resort was very pretty and well kept. Bed was comfortable and pool area was nice. Enjoyed the live music. The only pool service of any kind doesn’t start until 12. I think they could do better by starting at 11. We ordered room service, they said they were out of oatmeal but they still charged me for the oatmeal. The restaurant and food was overpriced and tasted mediocre.

The resort was very pretty and well kept. Bed was comfortable and pool area was nice. Enjoyed the live music. The only pool service of any kind doesn’t start until 12. I think they could do better by starting at 11. We ordered room service, they said they were out of oatmeal but they still charged me for the oatmeal. The restaurant and food was overpriced and tasted mediocre.