Hotel Van Zandt

Geraldine 's was delicious also. Will stay here again

Surprisingly, the restaurant was closed to regular hotel guests during breakfast because it was reserved for delegates attending a conference. As a result, other guests were unable to enjoy a proper breakfast. Breakfast also starts at 8 a.m. on weekends, which is rather inconvenient. Apart from these issues, it is a good hotel overall.

Beautiful hotel, great area.

Beautiful hotel, good location and a nice bar

The Valet Parking was terrible on the morning of check out. I had to wait 45 minutes for my vehicle. I used the valet text to request my vehicle and after about 40 minutes i went to the valet podium and asked what is taking so long. The valet person asked for my name and looked me up and said sorry they had not started the process. He pulled the keys from the podium and said he would "go and get my car right now " 5 minutes later they brought my vehicle. I also had paid the additional $5 to "boost " my place in line. My son had stayed here in the past, and said the same thing happened to him. The valet text needs to be revamped or done away with. Next time i will go straight to the valet podium

Good location Everything was good

Everyone from the front desk to the bartenders to the waiters were great .Best location to Rainy District and walking distance to many attractions

The coffee tokens were a nice surprise and we upgraded them to custom morning brews. Awesome facilities, bar was enjoyable

FABULOUS, FANTASTIC! Great room, exceptionally great helpful friendly team, fun, vibrant, vibe!

Great coming from a former Austinite. I thought there were lots of thoughtful details.

The hotel was

Would stay again - great location and great room

Presidential Suite was amazing! Staff all very friendly. Great place to stay! We enjoyed our 3 days!!

Great stay on what was a very busy Austin weekend (ASL). Staff was to a person friendly, helpful and accommodating even if the trip started out with a hiccup when the room we paid an upgrade for had been given away. Bummer. Bar and restaurant on site were good. Beds comfortable. Nice showers. Would stay here again.

Room was dark

Room was dark

Location was great and front personal were amazing. Elevators were slow and noisy, could hear it from our room in the early morning .

Location was great and front personal were amazing. Elevators were slow and noisy, could hear it from our room in the early morning .

Honestly the best experience I have had of any hotel I’ve been to. We went for ACL fest and they provided drinks, rain ponchos, phone cases, and were to thought full! I would love to come again!

This hotel was amazing! Great location staff were friendly and very accommodating. Our only thing we noticed and it’s not a complaint but it was very dark in the hotel but the vibe and everything else was amazing!

Everything was wonderful. I absolutely loved the vibe and perfect location to everything.

Great experience always! Wonderful staff, clean well maintained hotel and easy check in. We love staying here when in Austin! They upgraded us to corner room which was much appreciated! Definitely recommend this hotel!

As you enter through the revolving doorway, there is a piece of carpet that is upturned and my foot got stuck in that and I fell and had friction burn on my right knee. Please repair the defect so that no one else will trip again.

And after I left, I was billed for stuff from the mini bar, which we did not take, and we were supposed to receive a credit a $30 food and beverage , which we never received. I sent emails to the front desk twice and was never contacted.

5 star service

Very stylish, great location next to lots of bars on Rainy Street Large clump of Hair in shower on arrival. Took photo and asked for it to be cleaned. Also only one set of towels. Complained to reception twice over two days and wasn’t cleaned till end of 2nd day. However they did refund $100 on check out

Staff was extremely helpful when our room was slightly delayed. I would definitely stay here again. Great food and coffee within the hotel too.

The hotel location was great. Staff were friendly and helpful. The room were clean and comfortable. My only negative was the not so bright hallways to get to the room, but I would definitely stay here again.

One of my favorite places I’ve ever stayed! Absolutely beautifully appointed rooms, enjoyed the bar and the upstairs restaurant, as well as the convenient coffee bar in the lobby,but by far the best quality the hotel has to offer is the incredible front desk team. They rocked! Next level is how I can describe their care, their attention and their professional professionalism.

Cool hotel in downtown Austin. Restaurant is fantastic.

Great drinks at the bar

Beautiful hotel with very nice and helpful staff

Great location and a vibe of a hotel

Awesome location. The hotel is nice. The shower was just ok, pretty small head. The hotel itself needs better cleaning staff for the common areas. We were there during a busy time so that could be why. The pool is fun and the bar service was fantastic.

Great overall experience.

The location is superb and every aspect of the staff and their service is great. Noisy at times

The location is superb and every aspect of the staff and their service is great. Noisy at times

Great hotel and staff. Always enjoy our stay here

There’s was actually blood on the sheets from somebody previously. So yeah there were so many sheets on the bed! I don’t know if they just remade the same dirty bed or just added extra sheets to hide the dirty ones?! Luckily no bug bites but 10 of 10. I will never stay there again

Staff was very attentive. Hotel was clean, and it was within walking distance of the party atmosphere of Rainey. I would definitely stay here again.

They let us check in at noon which was so nice and we also got 4 drink vouchers and $30 food credit. Loved the property and our room as well!

Services was not good.

Good location fun vibe Terrible service , overly expensive and overly crowded

Good location fun vibe Terrible service , overly expensive and overly crowded

Cool

Wonderful place. Will definitely be back

Customer service at hotel exceeded expectations. Hotel provided hydration station as well as free rain gear to assist with rainy conditions.

Nice hotel. Great amenities. Workout room is nice but gloomy due to no windows. The rooms are great, clean, comfortable. Staff at the hotel are so nice. Valet is slow. Tried to get my car at 8 AM and it took over 20 minutes. I had 2 cups of coffee just waiting for my car. The hotel is quiet. Off the beaten path. Rainey St. a block away. A solid hotel.

Beautiful hotel, clean, modern, lovely.

Staff were nice and helpful. They provided all guest a token to use for coffee or cocktail at the bar. Our stay was overnight so we didn’t get to use all the amenities. I would recommend anyone to come stay.

Great location next to Rainey Street and the river trails. Walking distance to Congress Street Shopping and 6th Street. We were able to walk to most places we visited and used Uber, readily available, to anyplace over a few miles. Staff was friendly and helpful and premises were well maintained.

Everything was perfect

Everything was perfect

Great and classy hotel!

Staff was so helpful and friendly! Entire space was beautifully designed. Pool and amenities were incredible and the location was walkable and perfect for getting out and about. N/a

Staff was so helpful and friendly! Entire space was beautifully designed. Pool and amenities were incredible and the location was walkable and perfect for getting out and about. N/a

Amazing stay!! We loved it so much. Highly recommend.

Great hotel! Great location!

Very late house keeping, so don t count on it

Very late house keeping, so don t count on it

great

Location is perfect if staying for a game or just visiting. Front desk is extremely pleasant Ms.Angela is most welcoming when you arrive. Valet will hustle for you which is nice. Rooms are pleasant, amenities such as the restaurant Geraldine’s is a must. Rainey street is around the corner for some street nightlife. Highly recommend!

We called the day before about a check-in at 3 PM instead of four and the attendant told us that was very likely possible. We arrived for check-in and not only weren’t able to check in at the normal time of 4 o’clock, but they kept us waiting for an extra hour before we got a text saying our room was ready at 5 PM. Totally unacceptable. Also the valet parking is a rip off at $65 and not only that but there was a terribly long line to get our car the next day and you had to pay an extra $5 to boost yourself in the valet line, which I did and then our car still took about 25 minutes for them to bring it out. And then as if $70 for parking isn’t enough, I go to tip the valet through the app and it wants to charge an extra $1 as a service fee, which is ridiculous that they are trying to make money off of the valet tip. The ambience of the hotel is nice and the hotel staff was also very nice. The hallways were dimly lit, and the walls and floors were dirty and showed a lot of wear and tear.

The service and the location

Room was not properly cleaned - but the very helpful and attentive staff immediately fixed the problem.

Great story!

Great location! Easy walk to Rainy street. Lots of options for bars and restaurants, but the onsite options are great if you don’t want to leave

Great hotel. The pool has limited space for guests and then they had a DJ with paid entrance which further worsened the experience for hotel guests. Very much not ideal for a Saturday holiday weekend.

Stay overall was great. Staff was very helpful and welcoming, great drink on arrival and coffee was excellent. Breakfast at the restaurant was great also! Good location exactly where we wanted to be.

Modern and clean hotel.

Room was clean, we had a wonderful view and staff was friendly. Feel like I paid too much for what we got. Amenities were lacking - things advertised were not provided and feel like I was overcharged on some items. Pillows provided were terrible. Spa products were really nice and great quality.

It’s not just that the amenities were therefore unusable, but it was outright LOUD. The restaurant on the 4th floor, Geraldine’s, was good and had a great bar and service staff. Bar downstairs messed up our drinks, and was mediocre. The only redeeming factor was the housekeeping staff… they’d have to be an exceptional group to be able to keep up with the people that come and use the public spaces. If you’re going to pay these kinds of prices, go elsewhere.

Staff, especially Eric at front desk, were great. Property fabulous. Will be here again.

Overall stay was great! Front desk Shan and AT were wonderful! Outdoor roof top pool was excellent although closes a little too early for me but it was nice and staff were all great! A little tight for Valet but guys moved pretty quickly.

Design was great, clean & great location

Always the first spot I check when traveling to Austin. Nice hotel at a good price.

Nice hotel , amazing coffee and bar

The room was very clean and comfortable as well. Love the hotel’s ambiance and service. As a music lover the hotel offers a unique living experience.

Super nice hotel , love the bar and coffee

Great service and employees, very clean room and hotel and fun place

Great hotel great location great staff cool bar. Cheers!

The property was as described. Would stay again and or recommend for anyone to stay.

Amazing little weekend get away. Friendly staff. Clean rooms.

This was a sister‘s weekend getaway. We loved the look of the property from the moment we walked into the lobby. The staff was extremely helpful at check-in, Shout out to Shan. We also loved our room which had two queen beds, a separate sitting area, and double sinks in the bathroom, which with four women in the room was an absolute must have. we had dinner in the hotel restaurant, Geraldine‘s, we had the short ribs, the lobster tacos, the wedge salad, and for dessert the churros. Everything was absolutely fabulous. We also had brunch at Geraldine‘s on Sunday where they had live jazz performance. Again, our meals were fabulous, and the entertainment was superb. The location of the hotel, near Rainey Street, provided lots of options for other dining experiences and entertainment. I highly recommend this hotel.

Great, friendly staff, that was very helpful!

Todo es súper relajado no ruidos para mi fue el mejor hotel y eso que yo e vicitado muchos hoteles y para mi 10 de 10

The first issue happened immediately upon check-in. I was given a key to a room that was already occupied. When I attempted to enter, a woman who had just gotten out of the shower screamed and came to the door. I apologized and was obviously very embarrassed, but I couldn’t stop thinking about how uncomfortable and frightening that must have been for her. Having someone else be given access to your hotel room is a serious privacy and security concern. Since I was staying with four other women, this incident made me much more cautious throughout our stay. I kept hoping the same mistake wouldn’t happen to us, which unfortunately took away from the relaxing experience I was hoping for from a staycation. The second incident happened at the hotel bar. A man was repeatedly yelling at me and persistently asking to give me a massage, while also offering to pay me. He continued shouting different prices and trying to negotiate with me despite my obvious discomfort. What was especially concerning was that the bartenders did not seem to react or intervene, and the situation was treated as though it were no big deal. My friends and I became so uncomfortable that we left the hotel bar and went somewhere else.

The best thing about this property is location and the staff. All the staff was very friendly and accommodating.

I sprained my ankle the first day I was in Austin and the Valet's were life savers! I was traveling for work, so I was in and out of ALOT of Ubers and they were there each time to help and assist me!! Huge thank you to them for getting me through he trip!!

My room was not as clean as I’d liked. There were times I noticed areas on the floor and bathroom that could use attention.

PS : it’s a dog friendly hotel for a fee of course

The rest of the stay is wiped away after that! Will never stay here again.

Valet does not greet you or help you. Had to personally go and get my keys from them. Paid extra for a room with a tub but there were several issues with the tub.

lobby is pretty and the drinks at the bar were good however, the hallways to the rooms are so dark and the rooms needs updating.

Wonderful stay, great location and will be back!

Issues with valet but I was refunded

Amazing property and great location!

Great experience will definitely stay here again

The pool party was for non hotel guests. Ruined the trip

Clean Hotel and great service. The food and drinks were amazing.

Great location in Austin, we walked pretty much everywhere and there are great bars etc. and bat watching just steps from the property. Very central. Restaurants were good, easy coffee in the morning, rooms super clean and really nice. Staff were excellent - super friendly and pretty darn funny some of them :) We had a great stay, good value for money, super chic and trendy, highly recommended.

Great location. Lovely room. Staff couldn’t be more helpful. 5 Star stay.

Very cool hotel, the staff is super friendly. My only complaint is the cleanliness of the bathroom.

Very cool hip hotel. Great location and decor. Restaurants in walking distance. Drinks are s bit pricey but overall we were pleased.

The hotel is nice, but it doesn’t meet the expectation for the price.

Everything was amazing. We loved the location, the food, the drinks and the entertainment. The room was spacious and clean and the staff was super friendly and helpful

Great hotel & restaurant. Close to a lot of good shopping, restaurants and night life!

Great stay, love the hotel & the vibe. Perfect location. Will definitely be back!

Loved Shan at the front desk

Great stay! Room was clean and had a great view, staff was friendly and helpful, pool area was fun and lively. Close proximity to anything you would want to do downtown. Will definitely be back in the future!

It was great! Wish the pool was open at least until 10pm.

Excellent property and very nice amenities. All staff were super helpful and very on top of it. Beautiful property

This is our favorite property to stay at in Austin, Texas. The staff from valet to front desk are very professional and knowledgeable about local area. The rooms are immaculate!

Professional staff

Great as always.

Great location

All around great experience

Beautiful hotel. Exceptional service from the moment you drive up. Our room was spacious, clean, and comfortable. Location was perfect for our stay in Austin.

Loved this hotel, will be our go to stay in Austin going forward! Staff was great, pool area was super fun!

Great experience overall