Hotel Ella

Breakfast was good. Service was ok. There are charges that were not explained when booked. Destination charge!!! Booked on booking.com. Said there would be a safe with a computer safe as well. There wasn't either. When I asked about it I was told that was only in the mansion rooms. This was not disclosed when booking. I asked for a receipt with all charges listed to be emailed to me I did not get any response. Will have to contact again. Overall, totally unhappy with my stay. There are charges that were not explained when booked. Destination charge!!! Booked on booking.com. Said there would be a safe with a computer safe as well. There wasn't either. When I asked about it I was told that was only in the mansion rooms. This was not disclosed when booking. I asked for a receipt with all charges listed to be emailed to me I did not get any response. Will have to contact again. Overall, totally unhappy with my stay.

Great property. Conveniently located to restaurants and UT campus.

Great location near UT. Really cool historic building.

Pleasant

It was easy to get to and close to concert venue. Having a restaurant and bar accessible is great. Food was delicious.

Exceptional

The Hotel must be under new management-it was not the Hotel Ella I once knew

It was a short stay so didn’t use much of the amenities but it was a cool experience overall.

I have been staying at the Ella on and off for years. It is a beautiful hotel with very professional staff members and is always clean and comfortable. Not fancy; just a great place to spend the night and sit on the porch.

No. Not even close to 4 stars. It’s a glorified old motel. Food at restaurant is awful. Service is painfully slow in all regards. Do not recommend.

Rooms were very clean but old, showed wear, and the room needed

Nothing Had to stay in adjacent building. Had to drag our own luggage. People who worked there not knowledgeable about area. Dining room was closed. Breakfast did not start until 9. Parking expensive.

Nothing Had to stay in adjacent building. Had to drag our own luggage. People who worked there not knowledgeable about area. Dining room was closed. Breakfast did not start until 9. Parking expensive.

Perfect for the weekend

Great stay and location! Beautiful hotel.

It was a nice old mansion. Every part of the stay (front desk, valet parking, restaurant) were short staffed and it took a long time to do anything with the staff. The AC everywhere was at least 60 degrees and freezing everyone out. The staff said they liked it cold. The pillows on the bed were huge and very uncomfortable and I have neck and back pain this morning as does my husband. This was an expensive room and not worth it. I would not recommend this hotel to anyone.

It was a nice old mansion. Every part of the stay (front desk, valet parking, restaurant) were short staffed and it took a long time to do anything with the staff. The AC everywhere was at least 60 degrees and freezing everyone out. The staff said they liked it cold. The pillows on the bed were huge and very uncomfortable and I have neck and back pain this morning as does my husband. This was an expensive room and not worth it. I would not recommend this hotel to anyone.

Close to UT campus

Enjoy the stay

Superb

The staff and valet assistants were over the Top Amazing and extremely helpful!!! Raven and Alex did a wonderful job making us welcome and satisfied!

Stayed here a few years back, staff is not friendly, property is a cool concept but need to employees that buy into it. I’d stay there again but only because there’s no better options in the area

Room was great and staff was even better

Breakfast needs more staffing but food is fantastic.

Exceptional

Exceptional

I liked the valet attentiveness to our truck and personal items. We loved our room.

WISH THE RESTAURANT WAS OPEN FOR DINNER

Excellent service, beautiful property and so close to UT. Book your stay now!

Amazing heritage The valet parking. Very handy, and polite and professional. But daylight robbery.

Everything was great about the hotel, charm of the southern hospitality, the rooms, the live entertainment on the lawn and the food was yummy. The only slightly negative thing I could say about it is that I don’t love carpet in hotel room rooms and the music came on by the pool by 10 AM on Saturday and we heard it inside our room

Lovely rom and people

Great boutique hotel near campus. Clean quite rooms, easy to walk to everything, great staff. We loved our stay.

The property was beautiful

The property was beautiful

Love staying at Hotel Ella! It’s a beautiful & quaint piece of history and so lovely to stay there! Thumbs up!!

Gorgeous property, well maintained, room was spacious and beds were extremely comfortable. I appreciated the wonderful pillows and linens used on the beds. That there was only a valet option to park.

Gorgeous property, well maintained, room was spacious and beds were extremely comfortable. I appreciated the wonderful pillows and linens used on the beds. That there was only a valet option to park.

Thank you for a wonderful stay.

My daughter and I stayed for UT orientation and it was perfect. The food, the bar, the room, the pool, the staff…everything was amazing!

Wonderful small boutique hotel in perfect location and staff was so lovely. Great bar and beautiful grounds in center of city.

They charged me $35 a day as additional fee. This is being dishonest. They did not have body lotion- a standard for alll hotels I’ve stayed in. The ac was not effective in the bathroom. The room had a lot of angles that made it easy to hit your head at night.

Small room that did not have any place to work, but the porch is really nice.

Cleanliness and historic details. Not comfortable poolside chairs at all. I actually hurt myself on one that collapsed.

Cleanliness and historic details. Not comfortable poolside chairs at all. I actually hurt myself on one that collapsed.

Austie and Caroline are the best you can’t go wrong with the Ella.

Nice room, great value, parking is tough unless you valet but that's D/T Austin.

And we love their quesadillas in the bar.

Cute and clean! Nothing

Cute and clean! Nothing

Location great. Hotel is in desperate need of a total refresh. Everything is old and tired. Pool area is tiny. Not enough chairs and horrible towels. The towels in the room were actually worse. The food by the pool was quite good

Singer .. it was the first visit to Hotel Ella . The staff , parking guys , maids , Bar staff & Wonderful Restaurant Staff@, Goodalls .. We certainly plan to come & spend time there , we never left the hotel … all the amenities were outstanding .. a very nice respite we enjoyed Immensely .. thank you for amazing stay , Christine R

Rooms was very clean. Staff and bar was excellent.

Great boutique hotel, close to the University. Rooms are big and updated, staff were great. My only complaint would be the $59 USD a day parking fee. This seemed very excessive, and while it was valet, that was the only option. Other than that, it was a great stay

Clean room

Weddings are often hosted at property, advance or posted notice of common area closures and alternate accommodations would be helpful. A charming place to stay.

The place is beautiful with great spacious rooms. The front desk clerk was very helpful. The valet guys were awesome. The only issues we has was the AC struggled to keep up in the restaurant. Felt bad for the waiter as he was drenched. He kept apologizing and said they put a ticket in to repair. We skipped dinner there after the first night. Breakfast was not as hot. Also a few of the waiters seemed to be having bad days as they were not a s friendly. Overall we would stay again due to room and valet was top notch but plan our evenings at another restaurant.

Attended a wedding that was held at Hotel Ella and also stayed on site! Great location, fun pool and the room we had overlooking the pool was nice. The front desk staff, Austii and Noah were very helpful as well! Only downside- better AC needed in main lobby and the overnight valet parking is expensive but the valet guys were great!

Lovely little hotel.

I really enjoyed my stay at this quaint hotel. Excellent value and walking distance to UT campus and my conference venue, but had a nice and quiet refuge atmosphere. Staff was excellent, friendly and courteous.

Exceptional

If you know you will need your car before 7am, make sure the front desk has the clicker to let you out of the parking lot, or you will sit there until valet shows up AND still get charge $50 for your time.

The staff is amazing and so is the property! Only place I stay when visit Austin long or short visits.

Loved my stay - super cute!!!

Lovely hotel, grounds were landscaped well. Overall a nice stay.

Nothing like the photos. Motel level accommodations with a nice restaurant & kind waiter. The motel level was hidden under a decorative veneer. Price too high for the reality of accommodations & services rendered.

I’ve stayed at our hotel a number of times .. alas I had to cancel a day before arrival because my meeting was canceled .. I called the hotel and let them know .. however was told I had to call hotels.com to cancel.. let the hotel know that I was going to cancel .. tried to call hotels.com that same day but was not able to get through . So called the next day that said day of arrival they called the hotel and was told they would not be able to cancel at that short notice.. so lost out out on the full cost of the hotel .. so not happy

Highly recommend this place.

Great

Nice, boutique hotel with a wonderful outdoor veranda and cozy restaurant.

Wonderful old building …

The room is spacious and very clean. The cozy little bar in the hotel serves light meals, and the bartender was personable and fun to listen to as she shares her stories. They also offer valet service, which was fantastic. We felt very comfortable and relaxed, and I would highly recommend Hotel Ella if you're in Austin, TX.

Would recommend putting tile or engineered wood under and around the sink area rather than carpet. Other than that, Hotel Ella gets an A+

Pretty dilapidated. The elevator was broken. Only one front desk person on staff. Wierd vibe.

The Hotel no longer cleans rooms unless you make a specific request. My room was quiet, with a view of a blank fence. There is often no staff around and the service in the restaurant is extremely slow. Because it is a wedding/party venue it can be very very noisy late into the night and there is trash on the porch in the morning. It used to be a nicer place.

Front desk was courteous, bartender was sketchy, cleaning completely skipped our room one day. Pool area was relaxing.

The room was spotless, and the bartender was incredibly friendly, which made me feel especially comfortable as a solo traveler. I felt completely safe and truly loved every aspect of the hotel. The bed was very comfortable, the shower had excellent water pressure, and the drinks were fantastic. The valets and front desk staff were all extremely warm and welcoming. I will absolutely be staying here again.

Great room Comfortable bed Great Staff Awesome Bartender

This hotel is in a historic home. It’s beautiful and the front desk staff is fantastic. Unfortunately they did not have hot water in the hotel and the valet was atrocious. We waited more than 35 minutes for our car.

Amazing room and porch. Pool area is great too. Parking is expensive on property though!

Size of room, pool view, comfort. Also, the entire staff was great!

Friendly, courteous, accomodating staff.

Great Room, valet, friendly greeting, ease of check in and check out

Great location nice room ,loves the bed linens smelled so fresh. Only downside was like any big intercity hotel parking was expensive it was 33 precent of the total room cost, that seems excessive.

Clean, character and love the veranda for coffee!

Staff, room, and restaurant were all great!

Nice relaxing place with great staff; and I mean all the staff.

The bed was comfortable and the bathroom was very nice. Carpets are quite dirty in the hallways. Reception wasn’t rude but also wasn’t super welcoming either.

Great location. Nice staff. Lovely pool and garden. Bar is small and cozy.

Clean room. Great bed. Overall a great stay.

The room was not comfortable and show signs of age.

Share balcony, did not use

Such a cute hotel! A little challenging getting ready in the morning as the vanity is just a sink without much space. Had a great breakfast there at the restaurant. Beds were comfortable and pretty quiet. Very charming!

Everyone was courteous but also not well trained. For a very seasoned traveler used to luxe accommodations and first class service- this isn’t the hotel to stay at, rather it’s a place to visit for the porch, common areas, bar and restaurant.

Room and staff were good. Parking was efficient but too expensive and separate billing meant more paperwork. Hotel was helpful when needed.

Very nice staff, Isaac was great. Such a cute hotel. Clean room and loved the balcony.

The staff was not at all friendly or helpful. Rather than opening the door for me when my hands were full they walked away. The room was just ok. The bed pillows were overdue for replacement. They were flat and old. The room was clean. The door did not close easily. The location is great and close to downtown and north Austin but being close to campus also meant the nights were a little noisy.

The room was adequate, good size. There was no view other than the parking area for the apartments behind the hotel. Not a lot of good restaurants within a 10 minute walk. No close by shopping to speak of. Overall, our stay was fine, but a bit over priced.

Shops and close to all

We felt the Deluxe King Poolside room was p

Room was great—clean, comfortable, and attractive. However our main issue came from the valet protocol. Please advertise valet only and or mention options of parking on the street. If valet is only possible, include it in nightly fee. The current system is misleading and appears to simply be a cash grab

It’s extremely convenient to visit with our daughter, who’s a student at the University. My only disappointment was that our room was not serviced during our stay.

Pleasexadd

Great location, beautiful old mansion built out to individualized hotel rooms. Friendly staff, good coffee, great shower, comfy bed. What's not to love?

The room and hotel were very clean, and the staff was courteous. The internet password was not provided and I couldn't reach the front desk by phone to get it, nor was anyone available when I walked down to desk.

There was no staff at the check-in desk when I arrived, which was fine as I was heading to the in-house bar to meet a friend. Bar service was friendly and made excellent cocktails. I did arrive mid afternoon on a Sunday and the hotel in general was not busy. The room was clean and large. The valet made sure it was easy for me to get my car the next morning for a 6 AM check out. The lobby offers coffee and water, but unfortunately, the coffee was not ready when I was checking out.

Lovely pool area that feels like an urban retreat in the middle of Austin. Staff was friendly.

We were in room 108 and it felt a little like a dungeon. Not sure if we backed up against the laundry room but it was loud and shook the wall.

Old world feel

Everything

Love this place!

Hotel was nice and clean but there was a mixup with the rooms and another couple was given access to our room and took some of our belongings. Hotel Ella was supposed to refund us for the missing items but have yet to receive anything.

We love this hotel. Super comfortable room and wonderful restaurant, bar and poolside. Excellent location. More comfortable and spacious than other West Campus hotels.

The people here are outstanding!

Everything about this hotel was awesome!! The location super central. The food delicious! Great drinks and staff as well. I was able to check in early and late with no problem. Definitely recommend.

We were in the Austin area for a family wedding. Other family members stayed at Hotel Ella as well. We had a nice time at Hotel Ella. It is an intimate setting. We all had a great day at their pool and enjoyed their great customer service. The valet was also convenient and very fast.

Carolyn at the front desk helped me with this app. Made my room switch effortless Love the pool area We started coming here right when we could leave after the pandemic It’s homie Thanks for the stay

We didn’t linger long since we had a concert to attend, but when we returned later that night, things didn’t improve. Trying to sleep was a challenge—the lights from the patio streamed in so brightly that it felt like daylight. The trim around the windows seemed to amplify the glow, making it nearly impossible to rest. At least the room was quiet, which was the only real comfort. Morning brought more disappointment. The towels were shockingly thin and worn—definitely not what you’d expect from a hotel claiming four-star status. As I was getting ready to leave, I sat in the chair near the coffee table to put on my shoes, only to find it covered in old drink rings and grime. It looked like it hadn’t been cleaned in years. While the staff were friendly and polite, the overall experience was far from luxurious. This hotel is in serious need of a refresh. Based on our stay, I wouldn’t rate it anywhere near a 9.0 or call it a four-star experience. Disappointing and surprising, to say the least.

Lackluster desk personnel

$50 valet which is pretty common but they had 1 person working so we waited so long to get our car. The app you are suppose to use wasn’t working so the valet guy argued with us and said he couldn’t fetch our car bc we might be trying to steal it. What?!?!? It was ridiculous. Soooooo many better options. The girl at check in wasn’t very friendly either. Actually none of the staff were. Stay away!!