Holiday Inn Express & Suites Austin NW - Lakeline by IHG

Location Needs some repairs, only one ice machine works, some of the lights in room did not work, TV needs updated to smart TV (app. Subscription)

What I appreciated most was the consideration of the front desk. I was on a girls trip and we made our reservations individually. When we checked in I asked if we could be on the same floor and the answer was yes. They put all of our group on the 3rd floor. The location was perfect for our plans. Our whole party agreed next time we are in Austin, this is where we will stay! I have nothing for this category. There was nothing I didn't like.

It met my expectations. Was really happy with the service and my room.

Exceptional

Breakfast The room had a mildew smell

The manager! Yelling to guest!!

The staff was the best part. Happy, friendly, and very helpful. I specifically searched for a room with a hot tub. It was the first thing I entered in the search bar. Theirs was broken. I was in town for 7 days for a sporting event and needed that nightly. The floor was greasy it was like i was walking on a restaurant kitchen floor with no mats. Everywhere I went my feet were slippery, this also affected my sporting event which I traveled far and spent thousands of dollars to do. The missing caulk and broken tiles in the shower, the stapled contact paper on the wall in the bathroom, the holes in the towels, and the drain that provided a dripping noise 24 hours a day are all just part of the things that tells me the people that own this only put enough back in to their investment to gain the highest yield possible and don’t care about their customers.

Bad

Exceptional

The breakfast was OK seemed a little too fake, but was still OK Well, I’m still waiting on my deposit back so maybe give it the deposit back faster

It was clean and centric, the rooms were big

It was clean and centric, the rooms were big

Room was bigger and nicer even than I expected. The staff was super friendly and attentive.

I think his name was Keith and he was nice and gracious. I wish I could've stayed longer, but it was nice to have a bed and room to sleep in.

The breakfast was great every morning

The breakfast was great every morning

Clean and decent breakfast. No bar

Exceptional

Exceptional

Superb

Nothing

Excellent customer service especially the receptionist who checked us in. Forgot to get his name though. Overall clean and neat. Bed was comfortable. Aside from the shampoo, conditioner, body wash and lotion in the bathroom, what I’ve liked is that they provided hand soap in liquid form too. Breakfast was good also. Highly recommended and for sure we will book this hotel if we needed a place to stay on that area. Nothing

Clean rooms and breakfast was good too.

The staff listened and showed compassion. The room was filthy, filled with crickets (bathroom, in the bed at night, near the AC unit) and the carpet was moldy and wet near the AC. It was horrible and disgusting. We are frequent travellers and have never experienced anything on this level. When we were moved to another room after the first night, we discovered a break out of nats in the bathroom. Absolutely filthy.

Pool out of service, some times dirty hallways and slow breakfast food preparation

Excellent staff

My husband said it was very a very nice hotel 🏨

Excellent stay and would definitely stay again.

m

Excellent stay!!

Good sized rooms, very comfortable beds, nice breakfast and well located

Great Bed to sleep & great staff to attend you

Good prices for the service. It works for business trips.

Na

Neat and clean rooms. Towels were replaced everyday and housekeeping was top notch. Food was very very good, egg white omlette was wow. Other options were also quite good. Overall stay was pleasant and relaxing. They also provided a late checkout which was so nice.

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Room was nice and big. Staff amazing breakfast was great and free coffee all day!!

Ended up staying here for five days. Wonderful people who made the stay enjoyable. The room, breakfast and surrounding area were more than expected. Would not hesitate to stay here again, were we ever in the area in the future. Bravo.

The employee who checked us in very kind and nice. Did well explain the property and checking us in. Great location closed to shopping & restaurants.

How clean everything was and great customer service!!

Staff / management is very dishonest

Pull out couch had a sheet on it with what looked like dog hair We had kids who would have loved to get in pool but it was green but i was told its ok to let them swim in pool full of algae!!! It was never serviced will we were there it would’ve been nice if it was noted on the website I would’ve chosen another hotel just for that purpose. Staff was overall nice

Next morning husband was downstairs enjoying the quietness and texted me on how friendly the staff was down there. The rooms were very clean and enough room for all of us, not over crowded. The beds oh my they were so comfortable!!! Will definitely stay again

Great staff and clean place.

Wash room flush did not work, Kids pool area was worst of the wordt

Service was great. However pictures do not resemble the current conditions of the hotel. SPA wasn’t working, pool area had cracks and did not look anything like the pictures. The maintenance can be better. Room the tv didn’t work, front desk said we could only see the local channels but even that didn’t work, no netflix or any stream service on the tv because the internet was just not good would not load anything. The room itself was ok for the price.

When I first pulled into the parking area I saw 2 homeless men standing next to the hotel. My impression of the area was that they were attempting Xeriscaping, but failing miserably because there was trash everywhere. The sidewalks and curbs had not been cleaned possibly never. There was old furniture in the back parking area as well as old pallets. I don’t think they ever had any type of yard work. My room smelled moldy and when I looked in the bathroom ceiling, I knew why. Mold was all over the ceiling. When I went to shower I could not get the shower to start. The knob was stuck and I was afraid I would break the whole thing off but I finally persuaded it to work and told my wife not to touch it. The second day the elevator was out of service. They had free breakfast but it was the worst I ever had. We decided to leave a day early. The other area of concern was that for the 3 days we were there, we never had any room service. And the homeless man had apparently exposed himself to a young girl in the swimming pool. Apparently the police were called and an investigation was done. I will DEFINITELY avoid this Holiday Inn Express in the future.

Great place to stay. Keith was very nice and helpful when I checked. I would stay here again next time we're in town.

Outside just need some cleaning especially landscaping

The temperature in the room was cold and clammy. Couldn’t find a comfortable setting.

Property was clean, rooms have great space, and there was plenty of parking. Breakfast was good, but missed having coffee in the room. The coffee in the breakfast area was very good, though. AC worked great and the front desk was kind enough to give a couple of extra blankets for the cold ones in the room.

Room was nice and clean. Staff were always around and helpful. Would stay again.

The rooms were very clean and spacious with good A/c regulation. Staff was nice and helpful, free spring water was provided on check in and out.

The workers were helpful with checking in. The room wasn’t clean as I would like! I did bring my own cleaning supplies. The pool was closed. It’s the summer so I expected that to be open. Ice machine on my floor was broken. The hotel breakfast was pleasant. I enjoyed the breakfast and the staff in the breakfast area!

Don’t trust the pictures the hotel is very dirty and unkept rooms smell terrible and bath tubs are full of rust

Clean room, clean property, breakfast

Great attentive staff

Staff was courteous and very helpful!!

Big room clean

Great

Every thing was great just wish the pool was clean

Personal muy amable, habitacion limpia, es un lugar exelente.

Clean room and spacious! Very affordable and many dining options nearby

The back parking space is kind of scary at night for a female. There is no proper lighting, it’s by fencing and grass. There isn’t much parking. there is never anyone at the desk. You almost always have to wait. Breakfast also doesn’t have many choice to choose from.

Very nice hotel, great breakfast

I'm not sure if they knew it would be a busy weekend, but they seemed short with the breakfast staff. The guys did their best to keep up, and honestly, the taste of all the items they have is great. The biscuits are delish! High quality yogurts and milks, but the pancake machine kept getting messed up and it would cause the circuit to break so they had to keep restarting it. Anyway, I hope that is not a daily issue....other than that all staff was friendly and the rooms were clean. I do recommend.

Room was quiet and clean. Location was convenient. Breakfast was excellent.

The rooms are really old, when we first got to our room it smelled like wet carpet, we only stayed for one night but one night was enough. Breakfast was fine but overall would not stay again.

This hotel needs a refresh. The elavator is yuck, behind the front counter is messy (tape holding down carpet?), bathrooms were gross in the room. Mold on the tile, dirty grout, mold on the ceiling, and the worst part… a small German cockroach in the sink! I let them know and they moved us. But yuck. The other room had bathroom issues too with just not clean looking. I will say the beds were comfortable and clean so I definitely appreciated that. Definitely wouldn’t stay there again though.

The most comfortable beds hands down!

I will never stay here again. It took our school group almost two hours to check in because they didn’t want to accept our state tax exempt form….they said it was the responsibility of the third party booking agent to take the taxes off. I’ve traveled with students for 11 years and this is the first time I’ve ever heard of this. Long story…but they also charge me extra (on my personal card) due to a policy in place by the third party. All around an uncalled for, horrible experience.

Clean room, Fresh breakfast and staff were nice

Clean rooms.

Great coffee!

Pool wasn’t that clean. Staff was amazing and so nice. Overall experience wasn’t that good. Door was broke the whole time we were there even after we told them all weekend and week.

Awesome

Large, comfortable room. Very clean. Very quiet. Friendly, helpful staff. Breakfast was good. Will be staying again.

There was no hot water and apparently it was a problem for multiple days before my arrival. I should have been notified of the situation prior to checking in. Unfortunately it was a secret until we attempted to shower. The manager promised a full refund and provided proof by receipt. We will see if and when it is processed.

Staff was great, but entire floor that we stayed on smelled strongly of weed. Thankfully it stayed in the hallway and didn't come into the room. Breakfast was excellent and the two young men running it kept things filled and clean

We were 2kids and 2 adults and the price was good.

Clean room, nice staff, breakfast was great.

The rooms were clean, good breakfast and friendly staff

Breakfast area congested. Door does not open/close easily. Did not notice any Bar soap

Good staff

Spotless! Super friendly staff!

I always book to Pay at Property and the card on file is Locked for security reasons due to previous fraudulent charges. Once I arrive at hotel, I pay the stay. This was my 2nd time at this hotel and had excellent service last time so decided to stay again. We arrived at hotel past midnight to be told my reservation was cancelled due to declined transaction and time limit was at 3pm. I NEVER received phone calls or emails advising of this. I even received an email at 8ish pm asking to rate my check in. I showed my call log to the personnel showing no missed calls. What I believe is that my room was given to someone else and I was left without a room. Unfornatently there were no more 2 queen bedrooms and I was not going to stay without a room because I had my two daughters with me and it was past midnight. I had to get a more expensive room ($100+ more) for a mistaken that was done on their part. I will not stay at this hotel again.

Had a great sray!clean room.

I prepaid for a hotel room, but the Hotel said that I had not. When I checked my credit card, it was obvious that I had. For whatever reason I had to pay the most expensive hotel than the promised hotels.com charge. A bit of switch. It’s also at that there was no hot water!

The room was clean and very spacious. My only complaint was there was no extra blankets or towels.

The stay was great. Our room for Friday was sold but we were accomodated nicely and put into a different room quickly. All in all it was a nice stay. Clean room. Very friendly staff!

Everything was nice, however, due to lack of windows and sun, the room was a humid and needed better ventilation and refreshers.

The staff was very accommodating and friendly. She explained the holiday procedures so we had an accurate expectation of what cleaning staff would be doing over Thanksgiving.

Great stay

The room was great. Love how spacious it was. Staff at check in was wonderful. Great location for event we were going to attend the next day.

Every perfect except for coacaroches in the bathroom curtains

Rooms clean And the staff was very polite and friendly

Clean room

Everything else was Excellent!

First room shower and sink didn't drain. Place is old and neat up. Needs a full remake. The front desk staff was nice. Only saving grace.

Tgis place was clean, comfortable and had an excellent breakfast. I would definitely stay here again.

Fantastic stay during Austin F1 week! The hotel was cozy, exceptionally clean, and the staff was very friendly. We loved being surrounded by fellow race fans, which made for a vibrant and fun atmosphere. Highly recommend!

We love staying at Holiday Inn Express…never have any issues with them

Would stay here again without question. Very friendly employees.

Great breakfast, and friendly and professional staff.

Everything

There were bugs, in our room, and the a/c made crazy noise all night long. Changed rooms, because we were with a group, would have definitely changed hotels if on our own. They comp'd one night, but who cares about money when you are worried about BUGS! Both my daughter and I had several BITES!

Felt safe and entertainment and food close by

The staff was amazing and very welcoming.

Friendly staff.

it was ok

Clean comfortable spacious room. Easy parking. Breakfast good. Only thing is the hottub wasnt working.

Check in was busy only one person at desk at 9pm my room was booked and paid he could have kept it ready for smoother process

Quiet, super clean, and a great breakfast!

Rooms are great. Bathroom has safety bars and shower seats. Spa at pool broken by other guests children. Pool not clean enough for us to use

The staff bent over backwards to help us when our truck broke down. They also give you free bottled water.

​My recent business trip stay at the Holiday Inn was great. The hotel had everything I needed, and the location was incredibly convenient, making it easy to get to my meetings. I would definitely stay here again

We enjoyed the very friendly staff and nearby restaurants. Dessert in the conference room was amazing. The room was clean and very comfortable. When the AC is off, there is an odd smell that accumulates the longer it is off.

Nice place, great location for vacation.

Great

Nothing