Holiday Inn Express & Suites Austin NW - Four Points by IHG

The location is perfect for visitors who wish to stay in because there are restaurants all around in the same parking lot. I do want guests to be aware that the WiFi isn’t completely great, especially if you are using your streaming devices due to the brand of television they use. The food was great, you don’t have to pay for parking, the place was clean and my room was huge! Thank youn

We got a 2 bed suite with a pull out couch room was big plenty of room, only thing was the room had a muggy wet smell. Breakfast was good and it’s near food restaurants

The staff were always away from their station. Pillows were not comfortable. The room was super hot.

Nice and affordable, wonderful areas and many places to go near by

Pleasant

Lovely stay. Nice breakfast.

They were nice and understanding Some people were smoking weed and you could smell it in the hallway

Exceptional

Comfortable bed, nice furniture, cozy ambient, good darkening of the room. Uncomfortable pillows

Variety of items

Variety of items

Staff are great

The breakfast was outstanding!

Customer service was exceptional. Would have like firmer pillows

Lot's of food places to walk to. Good location. Clean, large room.

Exceptional

I had a grasshopper in my bathroom. I scared it and it scared me. LOL

Breakfast was very basic and with plastic plates and cups. Our room was on the first floor and we woke up with smell of sausages and bacons which was not nice!

Location Breakfast was very basic and with plastic plates and cups. Our room was on the first floor and we woke up with smell of sausages and bacons which was not nice!

The property was in better condition compared to other Holiday Inn express that I’ve stayed at. One negative is that they have a water softener and so getting the soap out of your hair and off your body when you showered was difficult and the tub was super slippery. They did have a sign on the mirror saying you could get a nonslip bathmat which I asked for on the second day and they provided it and it made it much better and safer in the shower.

Poor

Didn’t like it It’s was dirty , staff is weird. Not clean place

Didn’t like it It’s was dirty , staff is weird. Not clean place

Again,the elevator was not properly maintained.The button to go to the second story was not working.The front desk clerk had to intervene to ger it to work.Every I went there it was always the elevator.I have been there numerous times in the pass few years and it has not been fixed.Using the stairs was the only solution.Other than that the rooms and staff were excellent.

Everything was great. I’d definitely stay there again.

at 2:00 am loud noise on 3rd floor woke me up people slamming doors and talking loud no consideration towards other guests I never complained it doesn’t help Like I said it was convenient for me

Location Nothing

Room was nice and clean employee are warm, good location, maybe come in fall/winter even better.

Location Nothing

everything was very clean, staff was great, the water pressure was amazing!, the soaps provided smelled great, and so much more.

everything was very clean, staff was great, the water pressure was amazing!, the soaps provided smelled great, and so much more.

Value for money,clean and close to some nice restaurants Bed and pillows were just a little uncomfortable

The breakfast selection was typical although there were no non-dairy milk options available. I chose this hotel based on the strong reviews and reasonable price, so the experience was disappointing. The highlight of the stay was the peaceful view of nature from the room.

I enjoyed the breakfast, the convenience of the local restaurant, trail, and just the overall environment. N/A

Specifically, the receptionist named Sai was very angry and rude. This level of service is completely unacceptable, and as a result, I cannot recommend this hotel to others. I hope you will look into this matter and address the situation with your staff.

Nice clean environment

The staff were pleasant and accommodating. Location was great for walking to get a bite to eat and catch a movie at the theater near by.

Had a great time and the pool was a major plus!

Staff was welcoming.....................

Clean, quiet, and comfortable. We have stayed at this facility before and would definitely do so again. Conveniently located within walking distance to restaurants and other businesses.

Great Stay, would like a noon check out...

Good customer service

Good

Friendly staff. Spacious, clean room!

Loud bar next door does not allow any peaceful sleeping. That’s even with the ac full blast with the fan

No issues at all. Definitely I will stay there again. Clean, quiet, attentive staff, safe…

Room smells bad .

Breakfast is nice

Really good stay, will stay again. Staff was nice, breakfast was ok. Good location.

Clean and quiet with a decent breakfast. It was an enjoyable stay.

Nice location close to food places and grocery stores

This hotel was surprisingly inexpensive, the room was comfortable and clean and the coffee was great. The staff was friendly and helpful. If you’re in the Cedar Park area, it won’t disappoint

很好体验

Really like being out in the 'woods', Everything was updated, clean, friendly. Best 'complementary' breakfast we have ever had!

Our stay was canceled when we arrived and we didn’t have a room to stay in. They said they were overbooked. We kindly request a refund and the hotel stated they would confirm this.

Helpful staff, clean room will definitely be back

Good

Great hotel. Very clean. Convenient parking. Wonderful breakfast. Nice swimming pool and excelent staff.

S

The location had a good breakfast, that was well maintained and stocked. The front desk was very helpful anytime needed. The lobby was clean and had 24hr coffee/tea available. Had a situation with a bug in our room the first night, which the staff quickly moved us without question. Free parking, with both outside and under hotel covered parking. Overall nice hotel and would return.

The front desk clerk was so help full the room was clean breakfast was so delicious and the cook was very nice definitely going back thank you 😀

It’s was a 5 star experience

Great location in Austin, TX. Minutes from The Oasis Bar & Grill. The road to The Oasis was short but very pleasant and pleasurable. Love this Hotel!

Overall stay was okay. I had one major issue but it was with housekeeping.

The breakfast was a great , and the hot tub and pool amazing! Perfect for a solo trip

The hotel itself was beautiful, quiet, and conveniently located. Every staff member we encountered was professional, courteous, and genuinely cared about making our experience enjoyable. We truly appreciated the excellent customer service and attention to detail. It’s not often you find a place that exceeds your expectations, but this hotel certainly did. We will definitely be returning in the future and highly recommend it to anyone looking for a comfortable and enjoyable place to stay.

Clean, helpful, easy ck in, nice to have bkfst included.

Great place to stay in Austin!

Elevator broken had to use stairs

Breakfast was great. Staff ate really nice and accommodated.

First impression not so great, elevators were down and I had reserved a suite on second floor, couldn't imagine walking up and down with luggage and kids our entire stay. They did offer to move us to first floor but had to go from suite to double bed which was ok. The guy at front desk was amazing. He was very friendly and accommodating. Pool area need some TLC that hot tub smells awful and water is green. Pool was nice. But they need to clean around it. Overall had a great stay.. breakfast was yummy.

The staff is friendly and the property very clean. However, the elevator was not working and I had to climb 3 flight of stairs with my luggage. I am also big on the comfy bed and water pressure. Both of those were not great at all.

Great place to stay. Very clean property. Nice staff. Lobby very nice open and clean. Complimentary breakfast was hit a great variety of food. Beds comfortable.

MAIN CONCERN IS CLEANLINESS , WE FOUND DUST EVERYWHERE . LOOK LIKE THEY DID NOT VACCUM THE ROOM AFTER THE PREVIOUS CLIENT LEFT. EVEN ON THE WALK WAY AND ELEVATOR WE CAN SEE DIRT EVERYWHERE

Clean rooms and very friendly staff! Wish they had a waffle maker with the breakfast but the cinnamon rolls were a great option.

semi new. good condition overall but the outside was a little dirty, It was difficult to see and find from the road. A lot of trees and buildings and a maze parking lot to get to the hotel.

I think that the pool area needs maintenance the chairs are broken need more tables the floor was disgusting..

Pool furniture can be better.

Breakfast

Great great place!!! I always enjoy everything about this place!! The pool is amazing but the smell from the trash can from the opposite property. Other then that all around GREAT

Good breakfast

Great place

Clean room and great staff

Staff was very respectful and helpful. Breakfast great and Very clean room. Overall we were very excited about the hotel and area around it.

The breakfast was great and staff were very nice!

Breakfast was good, nice parking.

……..

We stayed for the weekend and had a friendly welcome from the staff. The room was clean and smelled freshly cleaned. The breakfast was plenty and a good variety. The coffee was pretty good as well. We will come back to this hotel. Definitely recommend it.

Was how I expected

Wonderful

Loved the stay. Breakfast was delicious and with plenty of options.

Parking was limited, so you may be left scrambling if you arrive too late to get a hotel spot.

The beds were horrible not comfortable at all. The front desk guy was not nice at all. Then I left a necklace in the bathroom and I called for it and they are saying they didn’t find it and I know I left it on accident. That means the housekeeper kept it and didn’t turn it in. I even asked the lady when I called to ask the housekeepers if they had cause I worked at a hotel before being a housekeeper and we would leave things on our

The room was tidy, breakfast was simple but delicious and very convenient with at least three different options per day,

Good

Yes all good

The staff was super sweet and caring

Good location, amenities and room. Would stay again.

I rate our stay a 2. We were in town for a memorial for my husband's mother. Got in late (12am) on night and needed fresh towels for the morning showers since housekeeping didn't take care of our entire trip. Devin was a little too legalistic with your "rules" and wouldn't give me towels until I brought him the dirty ones from our room? At 12am? I had to go to the room and gather the dirty towels and bring them back down to the front desk before I could get fresh towels? I was exhausted from the days events and this was the cherry on the cake! POOR CUSTOMER SERVICE!!!! Additionally, the tubs should have anti-slip mats in the tub shower provided in the room and not some obscure sticker on the mirror informing of the option at the front desk. I nearly killed myself with a slippery tub! Lawsuit waiting to happen! The beds were not comfortable and the room stunk like body odor and a musty smell the entire time. Not happy customers.

Hot tub down yet again, pool was not clean

Hotel was clean.

By the time I when the jacuzzi wasnt working

It’s a Great location near lots of restaurants and the staff is very accommodating. I stay there for a week each year on my visit to Austin and you are only 20-25 minutes from downtown Austin.

Loved the breakfast so many choices. !

I don’t eat meat, so I was pleasantly surprised they had egg whites available. That was a nice touch and definitely appreciated. The location is super convenient. Planet Fitness is about 10 minutes away, 7‑Eleven is just 5 minutes, and H‑E‑B is roughly 5–7 minutes away. Whole Foods Market is about a 20-minute drive, which isn’t bad at all. One of the main reasons I came was for the nearby nature trail, which is only about 10 minutes away. I recommend getting there early (around 6 AM), because later on there’s about a $10 per person fee. There’s also a Whataburger within walking distance for anyone looking for a quick bite. Overall, this is a great property with a great staff. I’d definitely stay here again.

The elevator was in poor condition, and it was difficult to press the button for the second floor. Guests also have to trade in used towels at the front desk to receive new ones and must request room cleaning rather than it being provided automatically. This was my first time staying at this hotel, and based on my experience, I will likely look for another place to stay next time.

didn't use pool

It was a very enjoyable day everything was clean and delightful

Room was nice with cold AC. Elevator to 2nd floor did not work properly. Needed to push very hard to work. Breakfast was awesome though. There was enough coffee, eggs, bacon, yogurt, and pastries.

More options at breakfast

Nice location if you need to be on the West side of Austin. Parking can be limited if you arrive late.

Very clean. No complaints. The AC was quiet. Breakfast was decent, typical hotel continental breakfast

Staff was very kind and helpful, even when we had a few hiccups they took care of them immediately ensuring me comfort and tranquility.

Clean, quiet and convenient

Very good

Good full buffet breakfast. Friendly staff. Great value for this area.

Friendly staff, clean room.

The only inconvenience was that the 2nd elevator push button didn’t work. I had to go to the third floor and walk down to the second floor..

Staff and breakfast