Holiday Inn Express & Suites Austin Downtown - University by IHG

Parking was 35 per 24 apart from your reservation.

Confusing, didnt know how to get to the hoilday in rooms area instead of hotel indigo elevator floors were labeled by letters not numbers

It was clean and had a great breakfast. Close proximity to 6Th street. Very noisy air conditioning and fan unit. Water temperature in the shower was hard to adjust, it was either scalding hot or ice cold couldn’t find the middle range. Could not find a hairdryer. We found it in the closet hanging in a black bag on the ironing board while packing to leave.

A

Very hard to navigate from the other hotel to holiday inn and when following driving instructions there is nothing indicating holiday inn is inside another hotel. We had to google to figure it out

If you book, make sure you're not facing the street with the open air nightclub and open air after-hours club. What's the point of paying a night to sleep if you can't sleep?

Our room was clean but extremely dated and in need of updating. There was visible mold and a large crack in the shower, an extremely loose faucet, and a shower diverter that only worked if pulled up before turning on the water. The AC unit also made loud banging noises throughout the night, repeatedly waking us. Customer service was equally disappointing. At checkout, the front desk employee did not acknowledge us, and we had to get her attention despite her not assisting anyone else or being on the phone. The billing experience was unacceptable. We were repeatedly told the $100 incidental hold would not be part of our final bill, yet received conflicting explanations about additional charges. Staff later could not locate our reservation, and despite multiple promises, I never received a copy of my final receipt. Between the outdated room, poor customer service, reservation mix-up, and billing issues, this was an incredibly frustrating stay. For the price, I expected much better. I would not stay here again or recommend this hotel.

Terrible location. Homeless shelter 2 blocks away, loads of homeless and drug addicts in the same area, there is a club on the other side of the hotel that has live music till 2am. Only a problem if tou stay on left hand side of the corridors

Had a great stay at the Holiday Inn Express Austin! The hotel was clean, comfortable, and conveniently located. The staff was friendly, welcoming, and accommodating throughout our stay. Everything was easily accessible, making it a great location for enjoying downtown Austin and nearby attractions. Overall, a wonderful experience, and I would definitely stay here again. Highly recommend!

Stay here for the Olivia Dean concert. It was amazing. It was close to all the lively spots. The room was nice and clean. The staff was super friendly and helpful when we locked ourselves out of the room 10 out of 10 would stay here again.

I didn't like the check-in being located on the Hotel Indigo side. it was a confusing long walk to get over to the Holiday Inn Express side.

The property was nice and in a really good location the challenge was I booked a room with two queen beds so my son and I had a place to stay for the F1 race in Austin. For some reason the booking came through to them as a one king bed and needless to say there was no availability in Austin given the F1 race and the Longhorns football game. Thus my 6 foot two son had to sleep at a rollaway bed with his legs hanging off the entire time. There was nothing else that the hotel could do according to them they blamed it on Expedia.

Nice

The location was perfect for us a short walk to the COTA buses and places nearby to grab food at the end of the day. Breakfast is average but we didn’t expect anything amazing.

Could use friendlier front staff. The attendant treated me as is I was bothering him, wasting his time as I tried to get checked in. Terrible customer service.

i like everything

No reception at the moment. You had to goto the connecting Indigo hotel. Breakfast was a budget as it comes. First time I’ve had to use plastic cutlery and paper plates apart from being in fast food chains. V basic

Great place, very affordable and continental breakfast was done well!

Location was great. The shower and linens were filthy. The shower was so dirty.

Location was great. The shower and linens were filthy. The shower was so dirty.

Everything was nice except the fact that it was very confusing to get to the parking garage since it doesn’t have any signs outside, and it’s so weird to

I had to go through the online chat to get my folio in which I didn’t get until a month after my stay. When I checked in, I was charged for parking through metropolis and I elected to pay for parking through the hotel. When I checked in they took my information on a sticky note and promised to get the parking situation fixed and it never was. When I checked out I asked for my folio and they couldn’t provide it so they took my information on another sticky note saying they would send it to me. That never happened. Then when you try to call the front office to speak with someone, there’s no answer and they don’t have a voice mail system setup to take messages. Hands down the WORST hotel stay ever and not because of the room.

Heat was having an issue and making strange noises all night. Lamps by bed does not turn on/off, Hairdryer did not work.

Heat was having an issue and making strange noises all night. Lamps by bed does not turn on/off, Hairdryer did not work.

Very friendly staff. The rooms were large and the bathrooms were clean. It is very close to 6th street, which is a bonus.

However, if you want to sleep at a certain time. Be sure to look up the show schedule for Cheer Up Charlie’s and Stubbs BBQ. The latter can blast music until 2am some nights, and no ear plugs or white noise machine will drown out the Lady Gaga remixes that play that late. When there’s no shows, it was fine.

Hotel layout is a DISASTER - no obvious entry, no place to pull up and unload, no carts. Formerly a single hotel they have divided into two, so the path from (expensive) parking to the lobby to the rooms is insane. Front desk staff was rude and unhelpful, tried to discuss with management but during our three day stay there was surprisingly no one available. Too many other good choices in downtown Austin, you have been warned about this location.

The parking is horrible, very expensive and the garage is often defective. Also, the building is shared by 2 hotels so it is confusing to navigate.

The two men at the counter were so amazing and friendly this past Saturday. I even lost my ID before check in and I had to renew it before going out and they were so kind, helpful. I’ll for sure continue coming here.

The two men at the counter were so amazing and friendly this past Saturday. I even lost my ID before check in and I had to renew it before going out and they were so kind, helpful. I’ll for sure continue coming here.

Amazing place!

A bit far from prime downtown area but manageable.

Great hotel, great food everything within walking distance and the Gators beat the Longhorns 27-24 it was a great trip

The room was clean and the service staff are helpful and friendly.

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It was wasn’t that clean.

It was an ordeal to check into this hotel. Staff was slow and unhelpful. The next day I couldn't get out of the garage because front desk staff did not put the correct license plate in the system. My rental car was from Arizona and she put it in as Texas. The camera did not read it correctly. I was late for my meeting that morning. The front desk kept blaming on his co-worker instead of taking ownership for their mistake. I will likely not choose this location or perhaps this brand again.

And staff very friendly The breakfast was delicious Parking was pretty difficult and a bit confusing though

Great time had by all !!!

Breakfast was good and staff was helpful

Access to 6th street is conveniently close Parking is confusing

Access to 6th street is conveniently close Parking is confusing

Rooms were clean and well maintained. Parking garage was secure and easy. Hotel is located in an amazing spot. It is couple of blocks from 6th St and only a 15-20 min walk to walking trail along Colorado River. Staff were all nice and helpful.

The check in was great! Getting to our rooms was a bit of a maze. It might be harder for elderly people to figure out how to get to the Holiday Inn rooms.

Thank you

Front desk staff are all excellent.

Our group stayed at Holiday Inn Austin Downtown on October 2, 2026, after booking our stay a week in advance through Expedia and prepaying for our reservation. After our stay, we spoke with multiple front desk employees who informed us that a system error had caused us to be charged for a stay that had already been paid for. We were assured that the issue would be corrected and that our refund would be processed within 2–3 business days. However, that timeframe has now passed, and we have yet to receive our refund or a clear update regarding the situation. What makes this matter even more concerning is that each time we followed up about the issue, our friend card, which was placed on file, was charged an additional $242.13. These repeated charges have caused significant financial concern, especially since we were already told that the original charge was made in error. It is extremely frustrating to repeatedly contact the hotel seeking answers, only to receive no clear resolution while additional charges continue to appear. We understand that mistakes can happen, but we expect a hotel to take responsibility for billing errors, communicate transparently with its guests, and resolve financial issues within the timeframe its staff provides. We are requesting an immediate investigation into these charges, a full accounting of the transactions, the appropriate refunds for any erroneous charge

The bathroom was dirty with hairs in the floor around the tub. Bathtub was dated with the finish coming off. Gym was nice.

great stay. helpful staff. not the easiest place to navigate inside or out

Location is great near eatery,night life .

Breakfast was great and room was functional. All-in-all, great value. However area is a little sketchy with unhoused people. Numbers may have been higher due to the ACL wkend but can feel unsafe walking around.

There was no front desk had to go to a different side of the whole building in the rain to check in and the elevator didn't work and also the call button didn't work so I was stuck in the elevator with someone for a while until someone else hit the button it still didn't work for two or three days had to use the stairs to and from the fifth floor and with no front desk, there was no one to tell about it. Even the fact that the call button didn't work well stuck was pretty concerning.

There is ample signange explaining where to go but as tired as we were, we didn't catch it the first couple of times. The staff was *incredibly* friendly and helpful and helped us find our way. The room was OK, some pee stains on the bathroom floor, but otherwise clean. Worst thing about the room was *zero* USB portss, somthing that I have not encountered since before they were invented.

The second time I’ve stayed here, and there’s still a major problem with the hot water, if you get up before 9 AM, don’t expect any hot water for 45 minutes or more

Room h

two hotels in one.

Neat and clean rooms. Beds were comfortable. Bathroom was clean, with good lighting on the mirror. Staff at the reception were very friendly. They have a facility for you to keep the luggage for a few hours at the hotel after checkout, which is super useful. Location is terrific.

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We like everything.

This is two hotel. You check in for holiday inn then get directed to area. At first confusing. After learning area is was very convenient for us.

Bed and pillows were comfy, but water pressure in shower was poor.

Great pool, breakfast and location

The hotel was very clean, the staff were very friendly and helpful and the location was perfect.

I loved the location and the service and how clean it was How it was like a maze getting through the hotel

I loved the location and the service and how clean it was How it was like a maze getting through the hotel

Work trip so ok but wouldn’t return. Kristine at the Hotel Indigo bar (connected property) was the absolute highlight of my trip. Amazing bartender.

Entrance is confusing because the property is merged w Indigo hotel. This was not a great welcome, especially since my uber driver was also confused. Pool was cool and clean--perfect. Room was large and clean. When i thought the hairdryer was missing (hung up in a closet--shouldn't it be in the bathroom?) someone brought another one right away. Staff in general were helpful and friendly.

Great stay , cleanliness, safe, staff.

Hotel room was in mint condition

staff were so kind and helpful! rooms were clean and spacious! hotel was conveniently located where i was visiting as well. i would stay here again!

The staff was very friendly, my room was extremely clean, and the breakfast was really good with a nice variety.

Only oddity was that getting to room from check in was interesting. Two hotels share check in counter. Had to go to mezzanine, then switch elevators to go holiday inn’s rooms. Interesting but nice.

Room is clean. Swimming pool is well maintained. Parking is convenient with pay by phone and you can just drive out.

Honestly, the staff and management are doing a great job here. Things were clean and orderly, pool was clean and maintained and the staff did a wonderful job. For a cheaper option hotel while traveling, I would stay here again 100%. Again, staff and management are doing a very good job.

I’ve stayed here twice, I am sad too see it go downhill. I will not be returning.

The air conditioning was extremely loud

A little hard to navigate/get to the corridor where the rooms are. Nice, presentable, clean.

Super friendly staff and very clean. Loved how close it was to everything! Definitely will stay here again 😉

Very friendly staff. In the Bathroom the toilet holder was loose but other than that very clean & comfy.

I like that free breakfast was available and the location. I didn’t like the price for parking being near $52 a night.

Under construction. Room was damp. Probably will be nicer when the construction is over.

would stay there again, walking distance to everything and great hotel for price

Frustrating no fridge in our room

The Wi-Fi signal was atrocious. I had to use the hot spot for my cell phone. The staff communicated there was nothing they could do about it.

Clean room and helpful staff

In our first room the air conditioner did not work. We called (it was late so didn’t expect maintenance but maybe a room change) and was assured that maintenance would be up to check it. After about 40 minutes of waiting we went to the front desk to inquire and had the most unpleasant encounter with the lady working the desk. She was incredibly rude and if her coworker had not stepped in and taken over the encounter I would have complained the following day, or insisted on getting a refund and finding a new hotel. Other than the one rude person our stay was generally pleasant. The beds were comfortable and the shower had great water pressure. Parking left a lot to be desired considering it was $45 a night. On our second night (after already having paid for parking) we almost did not get a spot. The only saving grace there was that I drive a very small car and was able to squeeze into the almost too small spot. There were 8-9 cars and trucks that were not able to do the same thing so were just without spots. I believe there are 3 levels reserved for Valet that were mostly empty, so maybe that needs to be looked at. Or have a way to ensure people who have paid for spots do have them. There was also no easy way for you to turn around once you realized there were no spots available. It’s an accident waiting to happen.

Checking in had a long line. Was about a 15 minute wait which was frustrating. Staff was friendly which was a plus. Rooms were just ok, nothing fancy. The dissatisfaction came when they was no hot water to shower with. This was very disappointing. I would recommend staying somewhere else.

There are limited parking spots; please keep this in mind.

The staff was terrible, we went and asked for a different room on the night we arrived due to the noisy room we got. There is a night club next door and we asked for a room with less noise, the woman in the front bluntly said “No, I have specific rooms for real issues”. The parking is a mess the first three floors is for valet only come to find out on the night we left we could have picked any parking spot that was available. We had to leave a night early due to the noise.

Friendly atmosphere clean rooms close to everything I literally walked the whole weekend

A/C near the bed is noisy.

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Super clean and very good staff

Unfortunately, our two-night stay was extremely disruptive. A group of guests on our floor were arguing, shouting, and making noise until around 3 a.m. My husband eventually contacted the front desk, and the situation escalated to the point that police became involved. The guests reportedly wouldn’t even open the door for them. We were later told there were also serious concerns regarding the guests. At that point, we no longer felt comfortable staying and decided to move to another hotel. Definitely not the experience we expected.

Very clean room ! parking was very easy as well

Clean room

The two different entities was very confusing. Our elder veteran friend could not navigate alone at all. Lost cane keys and more of his mind on this Austin trip. Received a parking violation because Austin has a ridiculous parking issue. I did end up using the hotel garage and was not pleased with price but it was $25 dollars cheaper than the Austin ticket. Nice stay great beds and pillows GREAT SLEEP❤️

The hotel, was in the process of being merged with another hotel. No hot water overnight, staff was scarce to non. Parking was $50 for one day. Our nice refuge in downtown Austin, will be moving our business to a different hotel.

There was no hot water. The notice that came said hot water would be restored at 7am. That did not happen. Manager was not onsite and the poor fro t desk woman was so overwhelmed she could barley handle anything

2 hotels in one 3 different elevators. It was confusing to check in take 1 Elevator then go to other elevator to go to room. Same for parking also.

I would recommend the Holiday Inn Express. But navigating 2 hotels under one roof was difficult.

The hotel wasn’t the most convenient as it felt like a maze getting from garage, lobby check in and to the room. The parking was $50 additional to the reservation which is incredibly expensive and should be included. The breakfast was okay nothing special cereal, juice, muffins bread, bagels, coffee & juice. The positive is that the hotel room was pretty clean. I probably wouldn’t stay here again as the price was expensive for the overall experience.

The shower head was falling out and thw soap dispenser was falling out....fix that!

Staff was wonderful! Location was great if you are going for night life. If you aren’t going for nightlife maybe a different location would be better because you do hear the club music pretty loud through the windows in your hotel room. But I did love staying here!

Indigo and HIE hotel. I made my reservation with parking included but nobody realized it until I was leaving. Didn’t come down before 9:30 am so I didn’t get to try breakfast. The staff with experience is great and go out of their way to help, it is noticeable, because who the in-training receptionist are, is obvious can’t resolve anything. Location is great. I got a room with noisy air conditioner but they provide on your night stand “ear plugs” so you can sleep well. LOL

Parking for one night was $40, our uber to Moody Center was $12. The parking spaces were very narrow. The A/C in the room was very loud. The room could use renovation. The bathroom was dated. There were water stains and the water pressure was low. Pour lighting in the room. The beds were very comfortable though. 20min. walk from the Moody Center. A/C in the lobby and bar area did not work. Not sure that I would stay here again. Reviews very mixed

Everything was great clean room and bed champagne strawberries were in my room just like I asked for! Great experience

Boring spot with convenient location. Confusing that there are 2 hotels in the same building, with the same front desk.

We had a nice stay! I would stay here again!

Clean room. Great location

No hot water in entire hotel. Broken elevator in garage. Broken AC in lobby. Very confusing to get to your room. I complained and manager said he would issue a full refund. After I left manager said he never said that and wouldn’t offer a refund. What a dump. And have liars managing the place. I would never stay here again.

No hot water in entire hotel. No working elevators in garage. Broken ac in lobby. Very confusing to get to your room. I complained and left 2 days early. Manager said he would give a full refund. After I left manager said he never said that and wouldn’t issue a refund. Worst hotel I’ve ever stayed at. What a dump. And have liars managing the place.

The room was adequate and clean. The buffet breakfast was good and one of the only ones that the area hotels offer. Overall the HIE had it's plusses and minus but we would probably stay there again give a choice.

everything was good. the hotel was 9 mins away from the moody center and few mins from 6th street but overall it was a good stay. would stay again. very confusing from the drop off tho.

What I like about the hotel is that everything is clean and being in the pool relaxing.

Gracias me gustó la vista de la piscina

Staff was wonderful, room was clean a comfortable, water wasn't very hot for showers

Everything was great .

The entire hotel had one working elevator. The pool was murky and had weave and fake eyelashes floating around in it. No curtains so lights shining in the room all night. When you pulled out the couch bed it took up the entire floor so you had to crawl over it to get to the other side of the room. The check in for the hotel was at a different hotel. The website states it had a swim up bar and it did not. Also stated breakfast was until 11am but it was shut down at 9:30am. It was just a horrible experience.