Holiday Inn Austin -Town Lake by IHG

No hair dryer, refrigerator didn't keep cold,room was facing a highway that was incredibly loud, not overlooking the lake that we asked for. For over $200 a night and not even breakfast was free. Definitely not worth the money it cost!

Great for vacation on a budget

Close to the river and the downtown we can walk around

They said I couldn't check in until 3pm I arrived at 1pm I said I need to be at a meeting at 3, could they please make an exception, they took an hour to find out where housekeeping was, & said they were working on it, I needed to get ready & leave, they didn't have an answer for me they were lost & confused, I gave up & drove to a gas station & got ready in their restroom, when I came back at 9pm it took them an hour to check me in because supposedly their computer was down ,I didn't get to check in until 10:30 pm!!!

No hair dryer, terrible view for a few hundred bucks a night!

Good

View was great and room was very spacious. view was directly over lady bird lake and had a great view of the lake and downtown and was able to watch the bats come out at dusk. Tried to check in at 4PM and room was still not ready, staff was apologetic and stated the reason was the room was popular but still a little inconvenient.

I like how close it was to Rainey Street/6th Street. Those areas are in downtown Austin. It is also close to Lady Bird Lake for a relaxing time doing whatever outdoor activity you like. The breakfast offered was enough. It was not a big spread, but it was enough. I wish they had some type of lunch service available, but the hotel restaurant did not offer lunch. Only breakfast and dinner. The staff is very helpful, as is housekeeping. I mentioned a problem in the room to the housekeeping staff, and within a few minutes maintenance was there to fix the issue. Very responsive. Free parking for guests is AWESOME. It is a little noisy at night due to being in such proximity to the highway, but overall it was a good stay.

The staff was very friendly The room was very dirty and the first room they put us in had a water leak from the ceiling that got a lot of my stuff wet. Then after moving rooms, there were missing tiles in the bathroom. For $340 a night you’d think the tile work would be intact.

Excellent emplacement, navette à l’aéroport et rapport qualité/prix imbattable

Very satisfied with my stay. Breakfast options were great and had a great trail right behind the hotel for walking or jogging. Price for the Austin Grand Prix weekend was half bad either and probably a fair price compared to competitor hotels.

Staff were amazing. Free Parking was great

Great location in Austin. Good buffet breakfast. Great and friendly staff help and support. Poorly maintained facility. Peeling wallpaper, rusted bathroom fixtures, gym equipment not working or broken functions….. Needs an overall update and maintenance….😕

.

It's a little dated, peeling wallpaper etc. But clearly clean, and great customer service!

Room 2 - all good.

The hotel was clean with friendly staff. Nice view of Lady bird Lake with all the walking trail. About a 5 minute walk to Rainey Street which allowed us to get good food and entertainment. Will definitely stay here again!

Un Hotel ya viejo pero muy cuidado, muy limpio y sobre todo super ubicado, pedimos vista al rio, muy bonita, sales y caminando encuentras todo a la mano.

We have stayed here before but in the tower on the lake side. That room was great. However they put us in the octagon shaped building and that room had issues. No real closet just a cubby that was at best 12inches deep a hanger is wider than that. We had no real place to hang close. It was very dark in the room no ceiling lights. They had a lamp by the bedside that did not work and another small lamp. Bathroom was so small I had no where to put my things. I would only stay here again if I had a room facing lake.

Very good

The hotel was very clean and our room had a beautiful view of the lake. It’s definitely not luxurious, but it was a comfortable place to stay.

Bed was very comfortable and the location was great.

The hotel offers flexible check in and check out times to accomodate guest’s requirements .

room and bed were comfortable, and the view of the lake was enjoyable. the bathroom was small and the water pressure wasn't very good.

room and bed were comfortable, and the view of the lake was enjoyable. the bathroom was small and the water pressure wasn't very good.

Passable

Room was clean, bed super comfortable. The staff was exceptionally nice!!! We enjoyed the lemon, orange water!! The rooms need updating but we would definitely return!

Location, breakfast The rooms were unbelievably smalk, . Bathroom was smallest I had been in many years , you could barely shut the door. For almost 400 a night I expected a lot nicer larger room. We were right across from an ice machine, which OF COURSE DID NOT WORK!!

Location, breakfast The rooms were unbelievably smalk, . Bathroom was smallest I had been in many years , you could barely shut the door. For almost 400 a night I expected a lot nicer larger room. We were right across from an ice machine, which OF COURSE DID NOT WORK!!

The hotel was in good condition. Clean with maid service every day. The location near downtown was fantastic.

Good

I was surprised at how much I enjoyed our stay at the Holiday Inn - Town Lake in Austin. Our room was very clean and the staff was friendly. We came in for a a football game and the location was perfect!

The room was clean good size. The lake view was amazing.Every thing was great!!!

I will be back! Perfect location

I also thought it was odd that the staff couldn't even print out a receipt because I booked on-line. It felt cheap & petty. I was definitely not impressed...

look little bit old

Location look little bit old

Confusing parking

The room was great, clean. The staff was very nice and friendly. We did like that it was right off the highway. The Tv didn't work. The Ac was on 75 and it felt humid when we walked in, we had to put it on 65 for it to get cool. There was construction going on around the hotel.

I appreciate that the AC issue was resolved, but I am disappointed that the window leak remained unresolved and that towels were used as a temporary solution. This has affected the comfort and quality of my stay. I would like to request a partial refund or other appropriate compensation for the inconvenience. Could you please let me know what can be offered before I check out? Thank you.

Great short stay

We had a great room with an amazing view of the Lake and both a sunset and sunrise. Very comfortable, walkable area with scenic pathways along the lake/river plus walkable to the entertainment area on 5th, 6th & 7th. Overall, a great time was had by all!

Stayed 5 days. Location is the selling point, as we wanted the walkability and we got it. The hotel is old, but they make the effort to keep it clean. The staff was wonderful without exception. The free parking was convenient and easy to use. The bathroom had been updated to a walk in shower, which was fine - but the floor tiles in front of the toilet weren't attached. I expect the floor wasn't perfectly level when they did the remodel. Ceiling showed seams in drywall from expansion/moisture. Windows overlooking the lake were FILTHY - made it hard to justify the extra expense for the top floor with a lake view. Room fridge and keurig worked fine. Could use an extra outlet at the desk - the light and the fridge/microwave were using both outlets, so the lamp got unplugged. Lamp did have usb charger outlet, which was nice.

Staff was helpful. Would be nice if breakfast was included. Ice machines did not work or were non-existent on multiple floors. Ceiling tiles in parking garage caved in from water and tile debris everywhere.

The bathrooms were clean and the beds were very comfortable. Although we didn’t use it, we like the shuttle service available to go to not only the airport but points of interest.

Bater parking

There is a lot of construction at this time. Not the hotel’s fault but guests should be aware.

Great stay and staff and area

Great location. Loved the shuttle service to capitol and downtown!

Room was clean, just a little outdated. View of the lake was beautiful and location was perfect! Gym was disappointing. Free parking was an amazing feature. Staff were very friendly and accommodating! Would stay here again!

One of the 3 dim lights in the room did not work, the TV had no volume, I killed 3 bugs in the room during our stay, and the worst was the AC sounded like a group of birds having a morning argument all night long. I mentioned to the front desk 3 times and they never addressed any of the items. One lady just took a mental note about it and when I walked away i watched her go back to her conversation.

A note on the elevators is that the one on the pool side tower. Left lift seemed to not be functioning correctly and had us waiting for a long time to get to the lobby as it seemed to not want to go down. I didn’t see any indication of elevator maintenance check which I usually do in most public elevators framed inside the lift.

Na

Nice property in a great location. Staff was very helpful and friendly. Inly concern was the pool was closed and did not know until we arrived.

Very nice room

Nice clean hotel.

Great

Areas for improvement: - Maintenance issues: laundry was down due to a payment processing issue, ice machine on my floor was out, and the toilet seat appeared to be delaminating - maybe I just never figured it out, but it would be nice to be able to cast NETFLIX to that lovely big television - 5/10 pound weights in exercise room would be nice (smallest I saw was 15 pounds which is a bit heavy for a lot of women like me doing arm exercises) - suggest shades instead of curtains next renovation (Hyatt Place had a two shade system, one for black out and one for sunscreen, operated by pull chains that were so much easier/modern than 3 layers of curtains and allowed for a more expansive view)

The room smelled amazing right when I walked in! I also had a lovely lake view room. What u loved the most about the property was the closeness to the lake and walking areas as well as the very convenient FREE shuttle! I called to be picked up from the airport and I also used it to take me a mile down the road to Scoot Inn for a concert. (Be nice and tip if you use it!)

Room is definitely a little dated , but the room was clean. Everyone we encountered was very nice. The location is awesome plus the free parking can’t be beat. The view of the lake from our room was lovely and hotel is a short walk to Rainey street. The ac was a little weak but fine. I would stay here again if in the area because of the location.

good value and location, van to airport a big plus

The staff were very friendly during check in. The room was clean and well kept.

The hotel was fine for a night but it's definitely in need of a refresh. Staff was pleasant.

The food was amazing.

They let me check in early one hour which is something nice of them.

Helpful staff, great parking setup, clean room, no issues at all!

Liked the room with a view of Lady Bird Lake. Staff was helpful. Breakfast was decent.

The view was wonderful.

Clean room and staff that’s willing to help

The staff were phenomenal. The shuttle service was so wonderful. Oscar and Rene were very informative and so eager assist. The room was comfortable and house keeping was fine. The hotel is a bit dated but the location, shuttle service, and staff make up for the aging property. The lobby pantry was extremely limited. The bar service was nice.

Good.

Clean rooms great customer service

I stay here often when I have business in Austin. The staff is always courteous and helpful. The rooms are of good size and no complaints on bedding. Ask for a room facing West. There is construction on I 35 and traffic is always backed up one way or the other so it might be quieter of you aren’t looking down on it.

Lake view was nice!

It is older hotel in a good location for a single or yong couple maybe a bad location for a family room is supper small New York style small. Pool is shallow dated and no shade at all no breakfast no space for anything in the room

This is an older hotel, but it is clean, well maintained, our room was updated and the staff were incredibly helpful and nice. Our room wasn't ready on time so they comped us a couple of drinks even though we weren't upset. The bar has a decent selection, the bartender was friendly and knowleagable. The parking is free, which is rare as you get closer to downtown Austin. Nice location for walking along the small lake or renting a kayak on the weekends. Our 2nd stay here and we'll be back.

Ok

Nice room and great staff. Only spent 1 night but would stay here again when visiting the city.

Good hotel

A1

Staff was nice. Place was clean. Fast and easy check in.

Clean and well kept and loved the view of Lady Bird Lake!

Great location to the hiking trails Free parking

Very great stay!.

Great breakfast. Our room was hot and didnt really cool down until after sundown. The building is old and needs updating. Our view was awesome. Convenient to Rainey Street. Austin sucks.

This property was great. The shuttle is amazing, we took it several times. The employees were amazing.

Location. Free parking. Location. Free parking. Location.

All was good. Only issue was water pressure in shower could have been better

Muy calientita el agua, buen lugar, el cuarto limpio amplifier,

Five stars

Nice place to stay

Should really be explicit in how limited your parking is. Couldn’t check into this res because no parking available.

Lake view

AC did not work well room would go from cold to hot all night long

The hotel itself was really nice, but the road noise was killer. So loud, none of us could sleep.

We like our lake view and they have plenty parking at the building

good

austin is my place! since I moved to California, I regularly visit twice a year and always stay in this hotel next to the river, I love water ( I’m an island girl) but, this time I was in room 630. It was very very Bad! it needs a Serious Renovations! From the carpet to the wallpaper , furniture’s and appliances are all outdated all the way to the curtain! Holiday Inn, you need to do an action immediately or else you’re gonna get a big penalty tickets from The Hotel Room Style Police! That’s it! I’m coming again soon to visit so ,be prepared!

Took my family(4) to Austin for the 4th of July. The room was on the 6th floor facing the lake and fireworks. Absolutely gorgeous. My wife and kids loved it. We were close (2 minutes) from the lake and walking path. 5-6 minutes from great restaurants and shops on Rainey St. Looking forward to probably doing the same thing next 4th of July. Staff was very helpful.

Close enough to 6th Street.

Staff was very helpful and friendly, view of the lake was wonderful, good breakfast. Hotel is a bit older but clean and well maintained. Took stars off because our ac didn’t work…in the middle of summer. The room never got below 78 and by the time we noticed it was late and the kids were sleeping so we had to just deal with it.

Overall it was a great. It is a go to when I stay downtown Austin as it is very close to walking trails. Excellent service!!

Staff was excellent. Props to Maddox who handled a check in glitch perfectly and even comped me breakfast for the trouble. Employees like Maddox are a huge asset for the hotel. Will definitely stay again.

Great location, very clean, you can walk or take a lime scooter basically anywhere downtown. Cucumber water in the lobby was very refreshing when getting out of that summer heat.

Clean room

Clean hotel! Great stay!

Ice machine didn’t work on our floor, spider webs in corridor from parking garage to elevator, shower was extremely hard to turn on, and tv/stations sucked no access

Greattt

The parking garage was very short and not SUV friendly. The beds were also small for a 2 bedroom.

We loved the view of the lake!

I have used this hotel several times, is a fair balance between price, location and quality.

The facility is starting to get noticeably in need of an update. Still the view from our room was gorgeous and dining poolside was fun despite noise from the freeway below. We didn't pay for breakfast. The location is very central.

Online booking stated sofa couch available with room, only 1 king bed was in room

Great experience, walking distance to many downtown dining options. Very nice breakfast at the hotel. The round tower where my room was needed an update, but it was suitable and clean. I first stayed there in 1969, and I'm sure it has been refurbished many times since, but it needs it again. 😁

Very nice in front of the River

Walking in it smelled of cat pee but the rooms were not stinky. The staff was nice, beds were comfortable. The toilet wouldn't flush very well. The guy at the bar was really polite and helpful. I would stay here again.

I loved the view of the lake.

Bathroom was a little dated, and I wish you could have a bath with a decent level of water, but besides that it’s a practical bathroom. I enjoyed that the hotel has options of secure and non-secure onsite parking. Next to a highway wasn’t as bad as I thought it would be, made it easier to access it. It’s right next to the river which is a short walk away and it was close to some pubs and eating spots.

We just needed a good location for a one night stay in Austin for a concert. The hotel is older, but the room was fine. The bathroom was dated. There is a restaurant on site but no breakfast included. There is a free parking garage which was nice

Great location. Right by lake and trails. Close enough to downtown. Free parking. Just a great stay overall.