Holiday Inn Austin Midtown by IHG

was spacious and very nice. Front desk staff was very helpful. Only issue is the ice machine on 9th floor was out.

If having a room with private balconies are your thing, consider this hotel as a nice place. Although, I would highly recommend staying during the cooler months as the AC unit external air discharge makes the balcony considerably warmer during in this Texas heat.

It in midtown. 14 min drive to the city. Comfortable but very tired.

Was charged an extra $50 by the hotel with no explanation nor receipt.

The pool was dirty

No breakfast. Location was great.

Clean,balcony, close to freeway and UT.

None Old

Everything was fine nice and quiet.

Meeting room was warm most days

The staff were so nice and helpful. My family and I were sad that the pool was dirty and we were not able to swim which is one of the reasons we booked here.

Good

Carpet in room needs changing. It's so dated that i can't tell if it's clean or dirty. AC plugs need replacement as they are loose. There's a rip in the blackout curtain, letting light in. The furniture is in good shape, and very comfy. The bathroom is clean, and very well stocked. Freeze is quiet and AC is working very well. Noise is very low on the 9th floor, and elevator is fast. Too bad the garbage truck has to come in at 5 ish and making a lot of noise. I ask for a late checkout and they happily assist me with that. Staff is very friendly, at the front desk. It's good to have security patrol everywhere

The pillows seemed have had better days, weeks or even months...not a good experience.

Good

the location, friendly staff outdated rooms, need renovation. coffee was not very good

great experience

great experience

We walked in at 9pm after the hotel we'd made reservations at was not as advertised. They found us a handicapped room immediately. Comfy bed, terrific breakfast (it's $12.95 on site, so don't buy it with your room, it's $20 that way). The pool was a perfect setting, off the main road so it was private.

The hotel was 100% not to mention we felt safe due to security outside. Will definitely visit again

Convenient location! Pool was not clean, green water.

Convenient location! Pool was not clean, green water.

. Water damage in the bathroom. The bed had white spots along the edge. The carpet wasn’t clean and the balcony wasn’t either. There was a smell when we walked in. Only good thing was the front desk lady understood

Our first room smelled of pot, and they changed our room no problem. The room seemed clean and well taken care of. The bed was very firm & the pillows were too squishy making you lay almost completely flat. The pool is not how it is in pictures we were very excited to be able to swim the pool was dirty when we’re there and no one else was swimming because of it.

Our first room smelled of pot, and they changed our room no problem. The room seemed clean and well taken care of. The bed was very firm & the pillows were too squishy making you lay almost completely flat. The pool is not how it is in pictures we were very excited to be able to swim the pool was dirty when we’re there and no one else was swimming because of it.

Very nice front desk guy

Dated property. Could use some upgrades but large room for the price and loved balcony

Good

Mold in the rooms. AC was not cooling, room was muggy. Had to call front to get a different room in the middle of the night as it was so uncomfortable to sleep.

The location. The parking.

The location. The parking.

It needs updating

It was clean and in a very convenient location

Nice hotel, rooms can stand to have some minor maintenance issues addressed. But overall good location and the price point was good!!

Location was great Was a little warm and outdated

Location was great Was a little warm and outdated

Great stay

The stay was for 2 nights. I have no complaints at all. Rooms were Excellent, very roomy, and a balcony to enjoy the view.

Exceptional

Everything all around second time staying here

The hotel is outdated seems like an old building, our toilet kept leaking water. Clean rooms, cleaning crew stole my towel :/ other than that not a bad place for the price

This hotel is just okay. The rooms are realy outdated and need renovation. It is okay for the price for a short stay

Passable

The property is aging and needs a refresh It’s convenient for ACC Highland

The floor we stayed on was very stuffy. The lights in our room did not work, only the bathroom light and the foyer light by the door. they did not have light bulbs and when I requested assistance no one came.

The floor we stayed on was very stuffy. The lights in our room did not work, only the bathroom light and the foyer light by the door. they did not have light bulbs and when I requested assistance no one came.

Great ! Clean! Affordable

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It was a quick trip for me- just an overnight but the hotel was pretty nice for a quick visit! Room was very clean and very quiet, the staff was wonderful- very kind and did a great job assisting me with patience and kindness. Breakfast was fresh, hot and a great variety! I'll stay here again when passing through Austin!

🙏

Very friendly, very helpful staff! Outdated room and hotel, but it was still nice and comfortable. Convenient location. Would definitely stay again.

Good

Everything was good besides how outdated the gym and pool were.

This property is just tired. Our first night, there was a strong smell of weed on our floor and we presumed a guest was smoking in the room. On our second night, the ceiling in the bathroom collapsed and made a mess. The front desk was very understanding and immediately put us in another room and offered free breakfast the next morning. We noticed the ceiling in the replacement room also had evidence of ceiling issues and repair. Based on their response, we got the feeling this may have happened before. Again the staff were very friendly, helpful and understanding so I don't want to take anything away from them. My review really pertains to how tired the hotel is.

had to get towels at 2am and the clerk was very nice and had them ready for me. breakfast was nice. clean space.

Clean room

Nice and convenient location

This is the second time I've stayed here. Last time, I caught it while there were some AC issues. It didn't affect me, but it did my coworkers that were staying there. From check in to check out, I had a great experience.

good place to stay. close to everything

Overall, the property just felt worn down and unkempt. I do want to acknowledge that the housekeeping staff seemed to be working hard, so this felt more like an ownership and maintenance issue than a staff issue. It did not seem like the hotel has been properly updated or cared for in quite some time, including the banquet and meeting spaces. During a meeting, I noticed stained ceiling tiles, peeling wallpaper, and even the water fountain was not working. Unfortunately, I also had an unpleasant interaction with a bartender who was rude when I asked a simple question. Altogether, it was not a good experience, and I would not stay there again and definitely recommend against using this hotel.

Na

The room was not clean we had to call and ask for towels. I will never stay there again.

Thank you for your service!!

Excellent service

Stay was great. My complaint is the pillows. As soon as you pay your head that thing flattened out badddddd. Actually kept me up for a couple hours. So definitely didn’t get a good nights sleep. Luckily check out is a little late and that what saved the stay

Clean room, but no smart tv

Ac was leaking

Hotel was just ok, it needs some upgrades, we didn't have a microwave in the room. The air conditioner was cold that was a plus. You only get 2 towels. The restroom in the lobby was filthy, every trash can overflowing. The bushes out front had trash in them.

This was the first time staying at this hotel. I had no issues with the reservation. I arrived gave my name they were able to check me in right away. They let me know about their breakfast once I arrive at the room. It was very nice very clean had no odd smells. The beds were very comfortable. It felt like I was actually sleeping in my own bed. There was no noise. And I slept well throughout the night and the greatest part is the checkout time by noon help me wake up and enjoy my morning without feeling rushed to check out of my room I even left with a good hot cup of coffee

The complimentary breakfast wasn't there, we went down at 8am to be told we would be charged $14 each so we went to a restaurant instead

I had a great experience, and loved the hotel, and staff!

Very nice

I enjoyed my stay, and will stay there again!

Older facilities. The basic rooms are clean, but very old and dated

The staff was great

The room was nice and very clean. The beds were extremely comfortable. The breakfast buffet is overpriced for what was offered. The food was not terrible but not great. The front desk staff employees were very helpful and friendly and knowledgeable.

Liberal attitude about use of swimming pool. Quiet, clean. Breakfast was so-so.

Clean big rooms. Free parking. The bathroom counter and toilette arebtoo short for me but it is manageable. Theybdont provid any complementary water in the lobby or rooms.

Didn’t spend too much time in the hotel, but the rooms need some updating, it looks and feels old.

When we arrived, I had to wait at the front desk for nearly 10 minutes before somebody came-there was a sign that said I will be right back though. The front desk clerk was nice though. We got to our room on the second floor and I had a very musty, dirty smell, the sheets didn't smell too good either. The phone in the room did not work. I went downstairs to ask for another room which they were able to accommodate right away. We got our new room and it was fine, no foul smells, but the phone didn't work in that phone room either. The property looks very dated- old rugs in the common areas and in the rooms. Lots of rust around metal doors as well as elevator. A lot of scuff marks on the walls. They were very accommodating about a late checkout though. The price wasn't bad but Mary no frills hotel, no water or coffee in the lobby and breakfast was not free. If they get some updates and some maintenance on this place, it would probably would be a better experience. The grounds and the landscaping were nice though.

Yes

Clean room

Nice place to stay and reasonably priced. Nice clean rooms and a comfortable bed. Good breakfast, too! I'd stay there again.

I have stayed at this hotel twice, and it's always been nice, clean, and great. It's quiet, and I would definitely return.

Great

The staff member that checked us in didn’t seem very talkative or a people person at all. The person who checked us out was much more kind. The bed was very hard and uncomfortable sadly. Over all it was worth the money for the stay, but not my favorite place I’ve stayed in the area.

I loved it

There was some sort of construction/maintenance in the adjoining room. All I heard, while waiting for my mother's surgery to finish, was banging, hammering and a very loud electric screw driver. No one told me this would be going on and it was very inconsiderate of them not to, at least, warn me first. Next morning, The cleaning staff decided to vacuum about 7:30am, which isn't an issue until they start slamming the vacuum into the walls with every stroke. The noise created by the staff was completely unnecessary. There are plenty of people that stay in this hotel that visit St. David's. While I realize you can't shut up the others patrons, the staff could help reduce their own noise to help. Sleeping and relaxing from a stressful situation was NOT what the hotel offered. Pretty disappointed in the staff, however the front desk clerks were perfectly lovely!

We didn't get a chance to eat breakfast because we checked out before they started serving. Great hotel. Kind of older but clean. Only complaint is I could hear a bunch of people through the walls about 2:00 am yelling and getting sick in the bathroom ! They were loud in the halls. Not the hotel's fault but the walls were very thin! lol Would stay again however if in that area.

Clean room

Great

Room was nice and big and the bed was comfortable.

Great

Great location

The gym was fine nice and neat, hotel was perfect and staff beyond nice

Property smells like old grease and burned French fries. Took them 2 days to realize and do anything about the broken ice machine on the 7th floor even though the carpet was soaking wet and the staff was walking on it

Will stay again

NICK the clerk that check us in was a great help and super friendly. The bar tender was friendly as well. We enjoyed the property and all that went with it.

Was a great experience

Our only complaint/concern was the lack of secured parking. That being said, this place will remain on our list of places to stay when we come up to Austin to visit our daughter.

Nice big rooms, our room was really clean and laid out nice. Staff was super nice. Only complaints there is no microwave in rooms.

Room was clean. Staff was friendly

Spacious

Everyone was very friendly and courteous.

Everything was great

Very nice

Clean room and spacious

The location was convenient, right across from a shopping center, some good restaurants and the Austin Film Society. But the rooms are outdated, drawers were broken, door to the fridge was broken. It was clean and comfortable, but was expecting more for the price.

Staff is very friendly

Older Hotel, but plenty of space, close to restaurants. Best employee award goes to Henry at the bar. He gave us menues to eat at the bar, and was very friendly. The gentleman who fixed the cable on our Tv was great as well.

Upon arrival we were greeted by Ms. Penny and service was excellent, However when we arrived at our room we were surprised at the condition of the room itself. The bedding was stained on both beds, the carpet was also stained, and the room reeked of smoke. There was visible dust on the tables as if it hadn’t been cleaned in a while. I was shocked and asked Ms. Penny if we could relocate to a different and without hesitation she accommodated us. Although the new room was a bit cleaner than the previous I did not feel as if it would not meet anyone’s expectations. Thank you Ms. Penny for your kindness.

Conveniently located, free parking, clean rooms, and a balcony is always a plus :) One of my favorite hidden gems to stay at for an overnight trip and never disappointed

Very dated and dirty elevators, corridors, hallways and rooms. Stains all over the carpet!

Everything in the room was either broken or damaged. The light fixture next to the bed was loose and would fall off in the middle on the night. The shower had broken a loose faucet. There was black mold in the bathroom next to the mirror and around the top of the shower wall. There was rust all over the door hinges in the bathroom.

Clean rooms, large TV and plenty of free parking. Staff was very friendly

Yes the room was clean and the staff was friendly

Clean room

The staff was very friendly and installation got nothing to complain to

Spacious room. Just right.

Staff is friendly and helpful. However the hotel itself is very old.