Hilton Garden Inn Austin NW - Arboretum

The gal at the front desk on arrival was awful! Rude and never smiled. The rest of the people were great!

It was clean

We like to take one night out of town visits and this was our pick for this month. We had a good time and enjoyed our stay. The hotel and room were clean and comfortable.

Superb

I want to thank Steven he was so polite to help me book my hotel because of his courtesy I decided to shook this hotel.

Room was clean and well maintained.

The TV system at the hotel is totally useless and should be changed at once. Even the staff does not know how to use it.

Air conditioner made noise all night.

Good

Very good

Good service and good breakfast.

Very good

N/A

Convenience to other places N/A

Staff was pleasant, courteous, and helpful. Everything was very clean.I will always stay here when in Austin.

Very nice room. Great breakfast.

Great place to stay! Good location, close to everywhere we needed to go.

Very clean and comfortable great bed and nice breakfast

N/A I won’t coming back. The pictures are deceiving Customers. It looks totally different when you get there.

Very nice. Clean and good location!

Cleanliness of the room and the environment is ok. Staff are not totally enthusiastic about having customers; they just do what needs to be done routinely. We did not have any meals. Air conditioning was too noisy and rattling in the room we were assigned the first night. We had to change the room for the second night. When we were ready to check out, I asked for a receipt, but was only given what is known is a “Guest Folio,” with a confirmation number 3538601771, and a Folio Balance of $234.16. The mention of an extra charge of $50 was not even included. I was told that if we did not make any extra expenditures, it would be refunded. Furthermore, my address was not correctly recorded, and another totally unknown address appeared under my name. My overall rating of this site is “three stars.”

Ran out of coffee every morning. Shouldn't be that difficult keeping coffee going for most of the day...

Employee at breakfast needs an attitude adjustment.

It was an amazing stay and clean. Loved it.

Toilet backed up, unable to clear with plunger despite multiple attempts. Possible poor toilet design.

Everything was fantastic but wish i had gotten 2 queen beds. Perfect. Easy entry and knowledgeable friendly staff

Everything was fantastic but wish i had gotten 2 queen beds. Perfect. Easy entry and knowledgeable friendly staff

I would definitely stay here again. Clean room; staff friendly and attentive to the customer request; breakfast was delicious large variety of food; plenty of parking.

Enjoyed my stay

Noisy - I could hear the traffic from the highway in the room The drainage in the sink in the bathroom; the deadbolt on the door kept popping out. I had to use my key on the door to get it to pop back into the door so I could shut it. The ceiling had a big crack in it over the bed.

Noisy - I could hear the traffic from the highway in the room The drainage in the sink in the bathroom; the deadbolt on the door kept popping out. I had to use my key on the door to get it to pop back into the door so I could shut it. The ceiling had a big crack in it over the bed.

Exceptional

Exceeded all expectations!

Parking is easy and convenient

apparently you have to show a voucher that should have been given to you at the time of checking in. I received one and should have received two other ones and I had to explain this to the lady that wouldn't let us get our breakfast had the check in person given us the right amount of voucher for breakfast

apparently you have to show a voucher that should have been given to you at the time of checking in. I received one and should have received two other ones and I had to explain this to the lady that wouldn't let us get our breakfast had the check in person given us the right amount of voucher for breakfast

Stephen at the front desk was always very helpful and extremely polite.

I had a bad night there .i had the worse time trying to get in my room

AC went out the second night of my stay and when we went downstairs to talk to the lady at the front desk about it she was rude and dismissive. We were told at first that the best that could be done is that someone could come look at it in the morning. Thankfully Bobby (the only helpful person in the building) was able to come replace the unit later on in the night. It was extremely hot that night and the lady at the front desk should have been more helpful considering we told her that my wife had health issues and could not stay in that hot room overnight. I understand that the hotel was full but there has to be some sort of process to resolve these issues instead of dismissing paying customers.

Our stay was great! The front door staff was really nice and even let us check in early. We would def come back if we are ever in the area.

Hotel and room very outdated & a bit messy in bertween bed frame

Room spray, mold on window, horrible mattress.

Everything was excellent

A gem in Austin for the money, especially for business travel in the Arboretum area.

I got a great night's sleep

My adult daughter was in the hospital down the street. This hotel was a life saver. Super clean, everyone was so friendly. The restaurant and bar in the hotel lobby was an added bonus. I highly recommend this hotel.

Zzzzzzzzzzzzzzzxxxxxxxxxxxxxxxxxxxxxxxx

Everything was great, certainly returning every time I come to Austin to see my UT student ♡ 10 out if 10

The only thing that I didn’t like is, that normally hotels offer free breakfast, and this one doesn’t

Great hotel

Superb

Clean rooms

There are areas that are showing quite a bit of where. Carpet is needing to be replaced, and there are some lamp shades that need to be replaced. But the staff is wonderful and the facilities are very clean. I understand that they are going to be renovating as well shortly. All in all it’s a great place to stay with great staff and you have to accept just a little wear and tear in the unit.

Superb

Everything good

Would come back and stay here

I loved the convenience of the location.

Pool and gym

One of the nicest, friendliest staff ever. Very clean and properly maintained hotel. We will definitely stay again.

I think they charge too much for staying in this place, building looks is getting all inside the hallways and part of the elevator looks totally old building needs more update and better new carpet, they charge for breakfast a lot , does not specify in their website., be careful

Staff was extremely accommodating, friendly and very helpful. Facility was very clean and comfortable

No se pudo usar el wifi en la estadía

The hotel was clean and comfortable. The breakfast was good and the front staff was so accommodating. Would definitely stay again.

Unexpected win!! This was a great choice. Right at a $100 was an incredible price for a nice place, large room - the deluxe was set up like a suite with some nice separation, for the same price as a regular. Bed was comfy and it was clean and quiet with super friendly staff. Would stay here again.

Clean room did not like the not free breakfast

The A/C was very loud in the room and when it was off I heard the room next door to my room was just as loud through the wall. I did not get any sleep.

Awesome stay

Staff was attentive. The room and hotel were immaculate. Parking was easy. 10/10

Had a good atay.victoria at the front was great. She helped me stay booked in the room I was in even when I was in San antonio and couldn't be there in person to sign the reservation.so my guys could stay longer to finish a job at a construction site. Very nice.

We had great experience .

Front desk staff was not friendly

It was clean. The AC could probably be serviced but did a good enough job. Loved the location so would stay again for that alone.

We only stayed just a bit longer than just enough to sleep. We did use the pool though for about half an hour. It could use a good deep clean, it wasn't dirty as in filthy but just old and needed a good scrub down

Such an incredible hotel!! Beautiful rooms, and the breakfast was amazing. Only issue we encountered was the pool being shut down for maintenance, as we did book this Hilton location specifically for the indoor pool. But that's nobody's fault, maintenance happens :) If we're ever in town again we will still probably book this same property!!

good value - quite rooms

The staff were very friendly.

Very comfortable, clean and pleasant.

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Great location. Comfortable bed with lots of pillows. Nice coffee tea station as well! Will definitely return.

One night stay was exceptional, staff was welcoming and nice.

Yes the breakfast even that was not including was good, but the waitress Amy was the best of all, please let her know.

I asked for a room with double queen sizes bed. The beds felt and looked like twin beds.

Everything was clean. The staff was helpful even though I did not read how to get on wifi that was right in my hands. Staff, Tom was sweet and explained it for me. Breakfast was good and plenty of variety on buffet. If I return to Austin in future I will stay there again. Great access to various places I needed to go to.

I hate to be a pest, but our room was not cleaned on Friday, we called the front desk, and they said they could not do anything and that if we needed fresh towels we had to go pick them up. Also, Sunday morning there was a smoke alarm that went on about 4 or 5 times, and a crazy lady kept banging on a door and screaming very loud which made it difficult to sleep.

Hotel was great. Staff friendly and helpful. Bed was comfy. Really enjoyed my stay.

Clean room, nice staff, and a Pappadeux nearby, also in a quiet part of town. Nothing spectacular, but the kind of consistency you’d expect from a Hilton Garden Inn. The only thing about them is the pillows could be a bit more dense and the beds a maybe aren’t as luxurious or comfy as higher end spots. But for a quick stay or business trip, it does just fine. You can always ask for extra pillows, if needed.

We called and spoke with Tom (who was helpful at checkin for my 2 rooms for 2 nights - so I remembered him ) Tom was very helpful to locate our item so we could return later for a secure rescue of it Thank-you Tom ! Well done Sir !!

I have found Hilton Garden Inns to be consistently excellent.

The hotel was clean and the staff were very friendly

It was fine. Clean enough for our overnight trip plus the staff were very friendly.

It was nice and clean.

This is a pretty hotel, the staff was fine but unremarkable. Some things that might be trivial to others but are very im

Great rate, clean and cute room, and good breakfast on site.

Breakfast was plain bring. Egg, bacon buffet.

Nice staff

Great location, friendly staff.

Skip

The staff was kinda rude

Clean room

Although the hotel and stayed was good. The staff wasn’t as friendly and helpful as expected. However, I didn’t allowed that to ruined my day!

Clean room and building

this is a great 3 star hotel, convenient with great staff and great breakfast. i recommend it.

Very clean room and facility

Rooms are in need of upgrade. Carpet too dark and old

Clean hotel and room. The staff were nice and helpful. The breakfast was on point. I would stay here again and highly recommended.

Clean hotel!

wifi was down all weekend. AC unit in our room was not working. Had to have a mechanic in our room to repair the AC unit.

Decent pretty well kept good on housekeeping

Very clean good hotel

Wonderful.

Parking was easy and we skipped breakfast. The shower did not work in the double bedroom, but the staff was able to accommodate us with the use of a shower in a vacant room. She was professional. Also, the last trips through Expedia has landed me into a handicap room. I am not handicap. This is my main gripe!

The hotel looked different in pictures. The room smelled like it had water damage

Exelen I don’t have complain I recommend 100%

Room was dirty when I we checked in. Trash everywhere dirt sheets and towels all over the ground

Property was clean and safe. The only thing pillows are horrible

Breakfast was good with multiple options. Service was excellent & courteous. Room was clean. AC could have been less noisy. Parking was safe. Front desk Tom was really nice and so was the lady. Sorry to forget her name.

Easy check in. Friendly staff.clean room.

This hotel is very clean and quiet and the staff is really great! There is a charge for breakfast, but it is reasonably priced and really good.

Great Hotel

Location was close to many attractions, UT, 6th street and the Domain. Room was clean, comfortable and meet all expectations.