Hilton Garden Inn Austin North

We had an excellent experience! We were greeted with friendly eye contact and a smile. The staff offered us snacks and water and explained the breakfast time, available options, and parking. The room was spacious and clean. We were very pleased with our stay and the service.

:)

helpful during check in and when leaving.

Breakfast should be complimentary like everyone else.

Our Suite was better than I expected. Enjoyed everything of it. Will definitely book again!

Yard people blowing leaves and mowing grass at 7am

He especificado al personal a traves de mensajeria, primero dijeron que no les funcionaban, luego dijeron que no sabian que estaba de honeymoon cuando se los he dicho y despues la atención es basicamente como si estuvieras en un Motel.

friendly staff, easy to find and easy to get to events quickly

Room was very spacious and clean and bed was comfortable. The hotel looked newly refurbished and was very clean. My only complaint was the breakfast was not included, which is one of our reasons for staying with Hilton hotels. The parking lot is small and the spots are definitely marked for compact vehicles. We will definitely stay here again and highly recommend this hotel.

#1

After waiting approximately 15 minutes, they finally returned. When I explained that my key wasn’t working, they spoke to me in a very rude and disrespectful manner. Unfortunately, that wasn’t the end of the experience. Later, when I encountered one of the employees in the parking lot, he gave me a very strange and uncomfortable look. His behavior made me feel unwelcome and discriminated against. I believe every guest deserves to be treated with respect, regardless of who they are. This experience was disappointing, and I hope hotel management takes these concerns seriously and addresses the behavior of their staff.

Very polite and helpful staff. Clean common areas and rooms. I had to switch rooms based on multiple reservations between friends on race weekend. The staff was very helpful accommodating me to the best of their abilities. A few downside notes: the pool was awfully small so never used it and the shower doors aren't configured well to block water from getting out onto the floor

It was a very clean establishment and all the employees were very helpful N/A

It was a very clean establishment and all the employees were very helpful N/A

Exceptional

Great location. Free parking. Reasonably priced. Honestly, for the price, breakfast should be included. Easy access from I-35.

I slept well and the bed comfortable and clean. The bathroom was a Lil rough with water leaking from the shower and the hair dryer was kinda sticky and needed to be cleaned. Overall, the staff was kind, it was reasonably priced and most importantly, I slept well!

The property staff were very nice and professional. The property itself is worn and needs updating. The furniture was worn and looked dull.

Right off the highway. Older hotel and smelled. Bed was okay. Pillows were not great. Just needs updating.

Right off the highway. Older hotel and smelled. Bed was okay. Pillows were not great. Just needs updating.

Clean room and everything in the hotel

Nice and good place

Clean room and great staff as always and feel very safe and comfortable!

Starting to become my favorite place in Austin.

It was fine

The hotel is decent. The biggest complaints are the mattresses and the tub (slow draining). We stayed a couple of nights and drove in very late to get a chance to say anything because we were so tired. The staff was pleasant and courteous and overall the property was clean.

Poor

Spacious clean room, good location, friendly staff! Happy hour had a great menu, and breakfast had gluten free bagels, which is much appreciated when traveling with food allergies!

Very good

Great staff and clean hotel! Honestly not a bad thing I can say besides maybe they need to update TVs.

Great staff and clean hotel! Honestly not a bad thing I can say besides maybe they need to update TVs.

Comfort No complementary breakfast

Room was ok even though I was downgraded The staff Zoey downgraded my room from what I was booked for thru booking . Com

Room was ok even though I was downgraded The staff Zoey downgraded my room from what I was booked for thru booking . Com

The foyer light was out, commode flush wouldn’t cut off, the air conditioning extremely loud. The tub in the bathroom needs some type of pad to prevent slipping down! Great location and comfortable bed. Need to update television. Hotel room was very spacious with comfortable sitting areas.

I don’t recommend this place

Comfort No complementary breakfast

Good

Rooms were very clean. It’s so nice to have amenities like shampoo, and body soap available bigger than trial size.

The area Just the way things were handled

The area Just the way things were handled

Zoe the front desk agent was amazing and accommodating. Divinity the bartender was so friendly and nice. Food was good too. Just wish there were more options for drinks/food as they were out of stock on a few menu items

Zoe the front desk agent was amazing and accommodating. Divinity the bartender was so friendly and nice. Food was good too. Just wish there were more options for drinks/food as they were out of stock on a few menu items

Everything was great The front corner lady and bartender were amazing 👏

Very nice The pool wasn't cleaned. It looked as if it wasn't vacuumed in quite a while

Very nice The pool wasn't cleaned. It looked as if it wasn't vacuumed in quite a while

Exceptional

Caring and attentive staff.

Staff was friendly. Clean and very spacious. Thank you!

Room was clean and very comfortable

Clean and peaceful.

I paid extra for a room (#502) with a "jetted tub/hotub". Used the tub the 1st night (Fri) and after getting out of it, I Was Not Able To Get It To Shutoff!! I tried everything, even called the front desk to report. They took the message and said they'd shut it off at some other electrical panel. It took over 4 hrs for that to be accomplished. Meaning I let them know about it around midnight and it continued to run until almost 5 in the morning. I was also upset that I had to call the front desk from my personal cell phone because the phone in the room didn't work (I reported this too, to no avail). The next night (Sat) I tried using the tub with just hot water. I never attempted to turn on the jacuzzi, YET, It Kept Coming On and Off On It's Own and Once Again It Ran Until We Checked Out Today at 11:45 AM. We were extremely disappointed with this property Especially since it's under the HILTON BRAND! Like I stated earlier, I've Never Left A Negative Review here before. I can just say that We Won't Be Staying At This Property Again.

Stayed 4days 3nights… not once were we greeted not even with a simple hi or hello leaving or returning to the hotel. Staff really needs a lesson in simple manners.

Great hotel to stay in after a long day of travel. Staff was super friendly.

The breakfast buffet was very good. It wasn't a continental breakfast. 11.95 or 6.95 depending on what you have. Overall a great place to stay.

The attendant, Zoie, who checked me in, even helped me load my luggage onto the cart because of an injury. She provided me with a room close to the elevators so that I did not have to walk far. My room was cool and clean. Parking was close. I ordered from the grill on my first night and was surprised to find vegan options available. I thoroughly enjoyed the vegan burger and fries. Everything was easygoing.

No comment, they are so friendly

Very nice and clean and comfortable. Very nice staff as well!

Clean room ,parking was easy , A/C worked well and the staff was very helpful and polite.

Great stay

I would never recommend this hotel to anyone!!! The hotel is dated the rooms were dirty and the staff especially the manager were the most unprofessional people I have ever encountered with all my travels. I would absolutely recommend that you keep looking for something better and with polite and professional staff. If you decide to cancel your reservation good luck trying to get a refund because the manager will hang up on you several times before insulting you and finally unprofessionally telling you that the money will be returned. Terrible terrible experience!!!

Clean rooms , good parking and staff was amazing!

Had parking per night of 69 dollars. Just a few miles apart.

Rooms were clean and amazing.

I liked the area, right off the freeway

It was great!

Don’t know if it was just our room but there was no privacy screen on the window but the curtains did okay. Also, toilet paper was way under the sink which was different. Everything else was good.

For everything.

Air conditioning was amazing, the staff were incredibly nice, and the location was right on the freeway which was nice. Wish the rooms were a little cleaner but besides that I loved my stay.

Room was clean

Staff was very professional and helpful. Room was nice and clean. Will definitely consider when back in Austin.

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The room was nice and the front desk staff Zoey was so nice and welcoming!

The elevators weren’t working properly. So we took the stairs. The staff was great and inviting.

Very clean relaxing environment. Felt like home.

It was amazing. Clean room and amazing staff

We arrive late and check-in was easy. Staff was friendly.

Good property, friendly staff, we had to switch rooms however due to a faulty bathtub.

Location was in a safe spot right next to a little pond walking trail, with security patrolling the nice area,.

Very bad customer service

I have no complaints. I just hope I'm able to get a refund for the 2nd night since I wasn't able to use it and had to leave early.

My check-in on Thursday was great. The young lady was very professional and noticed I had two reservations Thursday-Saturday and Saturday for one night. She made a note that I wanted to keep my same room for all three nights. Well Saturday is when my trip went downhill. The front desk lady called my room to say checkout was an hour ago. I mentioned I had Saturday night reserved also. She told me no I didn’t and due to I used a third party I have to checkout. She was very rude, I told her I will be down to show her my reservation. As I walked to the desk I notice she was was on the computer and found my reservation. The young man at the desk with her had his head down on the counter as if he was hungover. Not professional at all. As I showed the rude lady my reservation she never apologized for being rude. She just said I needed to provide card for incidentals. I was ok with that. My issue is her being unprofessional in her tone. Needless to say to say I’ve X this property off and will never stay here again when in Austin.

Great staff, clean rooms

Excellent good value

Just a very standard hotel. My keycard deactivated every time I left the room, also keep in mind WiFi is not free and you have to pay extra.

The only issue I had, was there was NO tissue paper in the bathroom of my Rm. 427. I asked my friend who stayed on the property the same weekend, for toilet paper.

Room and amenities are clean , staffs are friendly and corteous. Will recommend this place .

For some of the staff greetings were cold at best! It was odd to me that breakfast was included for some but not for others? The bed was in good shape and comfortable linens were clean and nice. It was more than obvious that management we're trying to pinch pennies in small ways. No pen or pad to be found , one napkin with the coffee maker? Lighting was so poor you needed a flashlight to find additional lights to turn on.

The hotel was awesome. We enjoyed our stayed tremendously.

They were nights of excellent rest, with a good breakfast and excellent staff. Everything was clean, and outside, there was beautiful nature.

The bed and pillows were awesome!!

Loved our stay here. Extremely clean, spacious, and friendly staff!!

Clean room, cold A/C, good parking

Hotel needs update, bedding was old and not nice. Carpet and quality of the room wasn’t pleasant. I’ve stayed in few other hotels from the same group and they were better.

The room was just fine.

The room smelt bad. The air condition worked poorly. The pillows and bed were not comfortable at all.

The entire staff treated us like a welcomed family, especially Faheem Raza. My husband went in for open heart surgery which kept me very stressed. But the staff worked wit me and eased my stress. There's not enough words to convey how wonderful the staff & especially Faheem Raza treated us. Your company would do well to have more people like Faheem Raza and the staff.

Quick week end getaway. Conveniently located. Confy rooms and fair price.

Nice hotel. We felt safe and comfortable. Staff is friendly. Would have gave the place 5 stars if they had a free breakfast plan. It wasn’t a huge deal for us because we don’t eat the hotel breakfast anyway.

The rooms were very clean and the staff was very knowledgeable on any questions I had. Parking was good and not to far at all.

Breakfast was buffet style, yet very good with freshly cooked eggs, bacon, potatoes, and oatmeal. Other choices filled out continental breakfast. We especially enjoyed the trail around 2 ponds for our morning walk. Last, the Sushi bar 2 doors down was a pleasant surprise—so good we ate there twice!

Clean room, staff was polite. I will stay again

The hotel was fine- the problem was that they never received our Expedia reservation so we have now paid twice for the same stay. Attempts to contact Expedia have only resulted in this survey request. Please contact me and refund my money.

Nice staff, very friendly and helpful. My only issue was the perfumed scent in the lobby it was too much

Very clean place and the staff is very helpful

We enjoyed our stay

Great experience

Great customer service

Price was pretty reasonable and staffs were great! What I could see from my unbiased eyes, this is fairly old property as I saw a few wears and tears in my room. One such item was the door at the shower "booth." As the water sealing was not working as it should have, the water from the shower head continuously leaks out to the bathroom floor, which was unpleasant. Overall, the huge room (itself was superb) was too dark and so much space felt "emptiness" (Room 302). Nonetheless, it was a great stay and did work for us. Thank you very much for your effort!!

Staff was friendly, room was spacious, I enjoyed my stay. Only thing is they should offer a bit more for breakfast

Breakfast is an additional charge; $6.99 for continental breakfast and $12.99 for a full, made to order breakfast. The pool is TINY and had a weird film on the surface of the water. Fitness room was good with 2 treadmills, an elliptical, a peloton and free weights.

Very clean , and the staff was very nice

Great hotel!

Rooms are clean, staff is friendly

Great

I cannot rate the hotel. When I arrived, they had given my room to someone else, and I had to go to another hotel. It was a very bad experience.

The desk attendants were nice and it was easy to get what we needed

Cleaning crew was great.

This hotel is close to the highway with easy access to downtown. The rooms facing the pond are quiet. Rates are great. Bathroom is clean. But the TVs are not smart TVs. Parking is plenty, and service is generally quick. But the staff who checked out gave us the wrong info - It clearly stated on the in-room water bottles that silver members get 2 bottles of water for free, but he told us it only applied to higher tiers. Better training is required.