Hilton Garden Inn Austin North

Room was clean and very comfortable

Clean and peaceful.

The location was perfect for our trip. Breakfast was not very appealing and I don't understand why you would charge for a continental breakfast. Personalize the breakfast, more so if we need to pay for it.

I paid extra for a room (#502) with a "jetted tub/hotub". Used the tub the 1st night (Fri) and after getting out of it, I Was Not Able To Get It To Shutoff!! I tried everything, even called the front desk to report. They took the message and said they'd shut it off at some other electrical panel. It took over 4 hrs for that to be accomplished. Meaning I let them know about it around midnight and it continued to run until almost 5 in the morning. I was also upset that I had to call the front desk from my personal cell phone because the phone in the room didn't work (I reported this too, to no avail). The next night (Sat) I tried using the tub with just hot water. I never attempted to turn on the jacuzzi, YET, It Kept Coming On and Off On It's Own and Once Again It Ran Until We Checked Out Today at 11:45 AM. We were extremely disappointed with this property Especially since it's under the HILTON BRAND! Like I stated earlier, I've Never Left A Negative Review here before. I can just say that We Won't Be Staying At This Property Again.

No comment for now NA

Breakfast was good but I had to pay for it. The bathroom in our room flooded and the ac unit was broken. Called but nothing was done.

Stayed 4days 3nights… not once were we greeted not even with a simple hi or hello leaving or returning to the hotel. Staff really needs a lesson in simple manners.

Great hotel to stay in after a long day of travel. Staff was super friendly.

The breakfast buffet was very good. It wasn't a continental breakfast. 11.95 or 6.95 depending on what you have. Overall a great place to stay.

The attendant, Zoie, who checked me in, even helped me load my luggage onto the cart because of an injury. She provided me with a room close to the elevators so that I did not have to walk far. My room was cool and clean. Parking was close. I ordered from the grill on my first night and was surprised to find vegan options available. I thoroughly enjoyed the vegan burger and fries. Everything was easygoing.

No comment, they are so friendly

Very nice and clean and comfortable. Very nice staff as well!

Mostly everything! The t.v. needed to have Netflix and other streaming channels.

Convenient The beds and pillows were not comfortable.

Convenient The beds and pillows were not comfortable.

Mostly everything! The t.v. needed to have Netflix and other streaming channels.

Clean room ,parking was easy , A/C worked well and the staff was very helpful and polite.

Great stay

I would never recommend this hotel to anyone!!! The hotel is dated the rooms were dirty and the staff especially the manager were the most unprofessional people I have ever encountered with all my travels. I would absolutely recommend that you keep looking for something better and with polite and professional staff. If you decide to cancel your reservation good luck trying to get a refund because the manager will hang up on you several times before insulting you and finally unprofessionally telling you that the money will be returned. Terrible terrible experience!!!

Night clerk was very pleasant and facility was clean Na

Night clerk was very pleasant and facility was clean Na

Clean rooms , good parking and staff was amazing!

Had parking per night of 69 dollars. Just a few miles apart.

Rooms were clean and amazing.

I liked the area, right off the freeway

Very good

Love the staff and quiet comfortable rooms

Exceptional

Love the staff and quiet comfortable rooms

Superb

It was great!

Don’t know if it was just our room but there was no privacy screen on the window but the curtains did okay. Also, toilet paper was way under the sink which was different. Everything else was good.

For everything.

Exceptional

Air conditioning was amazing, the staff were incredibly nice, and the location was right on the freeway which was nice. Wish the rooms were a little cleaner but besides that I loved my stay.

Room was clean

Staff was very professional and helpful. Room was nice and clean. Will definitely consider when back in Austin.

All the staff were all welcoming and smiles. There was nothing I didn't like.

There was nothing I didn't like.

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The room was nice and the front desk staff Zoey was so nice and welcoming!

The elevators weren’t working properly. So we took the stairs. The staff was great and inviting.

The hotel cleaning staff did not clean our room after removing the "do not disturb sign" between 8 AM to 6 PM. The shower rubber seals for the shower door were terrible and need replacement because the water kept seeping out onto the floor.

Very clean relaxing environment. Felt like home.

Very good

Quiet and peaceful

It was amazing. Clean room and amazing staff

We arrive late and check-in was easy. Staff was friendly.

Good property, friendly staff, we had to switch rooms however due to a faulty bathtub.

Location was in a safe spot right next to a little pond walking trail, with security patrolling the nice area,.

Very bad customer service

I have no complaints. I just hope I'm able to get a refund for the 2nd night since I wasn't able to use it and had to leave early.

My check-in on Thursday was great. The young lady was very professional and noticed I had two reservations Thursday-Saturday and Saturday for one night. She made a note that I wanted to keep my same room for all three nights. Well Saturday is when my trip went downhill. The front desk lady called my room to say checkout was an hour ago. I mentioned I had Saturday night reserved also. She told me no I didn’t and due to I used a third party I have to checkout. She was very rude, I told her I will be down to show her my reservation. As I walked to the desk I notice she was was on the computer and found my reservation. The young man at the desk with her had his head down on the counter as if he was hungover. Not professional at all. As I showed the rude lady my reservation she never apologized for being rude. She just said I needed to provide card for incidentals. I was ok with that. My issue is her being unprofessional in her tone. Needless to say to say I’ve X this property off and will never stay here again when in Austin.

Great staff, clean rooms

Excellent good value

Just a very standard hotel. My keycard deactivated every time I left the room, also keep in mind WiFi is not free and you have to pay extra.

The only issue I had, was there was NO tissue paper in the bathroom of my Rm. 427. I asked my friend who stayed on the property the same weekend, for toilet paper.

Room and amenities are clean , staffs are friendly and corteous. Will recommend this place .

For some of the staff greetings were cold at best! It was odd to me that breakfast was included for some but not for others? The bed was in good shape and comfortable linens were clean and nice. It was more than obvious that management we're trying to pinch pennies in small ways. No pen or pad to be found , one napkin with the coffee maker? Lighting was so poor you needed a flashlight to find additional lights to turn on.

The hotel was awesome. We enjoyed our stayed tremendously.

They were nights of excellent rest, with a good breakfast and excellent staff. Everything was clean, and outside, there was beautiful nature.

The bed and pillows were awesome!!

Loved our stay here. Extremely clean, spacious, and friendly staff!!

Clean room, cold A/C, good parking

Hotel needs update, bedding was old and not nice. Carpet and quality of the room wasn’t pleasant. I’ve stayed in few other hotels from the same group and they were better.

The room was just fine.

The room smelt bad. The air condition worked poorly. The pillows and bed were not comfortable at all.

The entire staff treated us like a welcomed family, especially Faheem Raza. My husband went in for open heart surgery which kept me very stressed. But the staff worked wit me and eased my stress. There's not enough words to convey how wonderful the staff & especially Faheem Raza treated us. Your company would do well to have more people like Faheem Raza and the staff.

Quick week end getaway. Conveniently located. Confy rooms and fair price.

Nice hotel. We felt safe and comfortable. Staff is friendly. Would have gave the place 5 stars if they had a free breakfast plan. It wasn’t a huge deal for us because we don’t eat the hotel breakfast anyway.

The rooms were very clean and the staff was very knowledgeable on any questions I had. Parking was good and not to far at all.

Breakfast was buffet style, yet very good with freshly cooked eggs, bacon, potatoes, and oatmeal. Other choices filled out continental breakfast. We especially enjoyed the trail around 2 ponds for our morning walk. Last, the Sushi bar 2 doors down was a pleasant surprise—so good we ate there twice!

Clean room, staff was polite. I will stay again

The hotel was fine- the problem was that they never received our Expedia reservation so we have now paid twice for the same stay. Attempts to contact Expedia have only resulted in this survey request. Please contact me and refund my money.

Nice staff, very friendly and helpful. My only issue was the perfumed scent in the lobby it was too much

Very clean place and the staff is very helpful

We enjoyed our stay

Great experience

Great customer service

Price was pretty reasonable and staffs were great! What I could see from my unbiased eyes, this is fairly old property as I saw a few wears and tears in my room. One such item was the door at the shower "booth." As the water sealing was not working as it should have, the water from the shower head continuously leaks out to the bathroom floor, which was unpleasant. Overall, the huge room (itself was superb) was too dark and so much space felt "emptiness" (Room 302). Nonetheless, it was a great stay and did work for us. Thank you very much for your effort!!

Staff was friendly, room was spacious, I enjoyed my stay. Only thing is they should offer a bit more for breakfast

Breakfast is an additional charge; $6.99 for continental breakfast and $12.99 for a full, made to order breakfast. The pool is TINY and had a weird film on the surface of the water. Fitness room was good with 2 treadmills, an elliptical, a peloton and free weights.

Very clean , and the staff was very nice

Great hotel!

Rooms are clean, staff is friendly

Great

I cannot rate the hotel. When I arrived, they had given my room to someone else, and I had to go to another hotel. It was a very bad experience.

The desk attendants were nice and it was easy to get what we needed

Cleaning crew was great.

This hotel is close to the highway with easy access to downtown. The rooms facing the pond are quiet. Rates are great. Bathroom is clean. But the TVs are not smart TVs. Parking is plenty, and service is generally quick. But the staff who checked out gave us the wrong info - It clearly stated on the in-room water bottles that silver members get 2 bottles of water for free, but he told us it only applied to higher tiers. Better training is required.

Good location

You have to pay for breakfast

The bathroom especially shower has mildew the bathroom was dirty

Staff was friendly and courteous

They were very nice . Rooms are clean.

Good

They mentioned to me that they will not accept to load my Hilton Honors # in my reservation cuz I was booked through a travel agency.

Thought breakfast was complimentary but it had a charge.

Staff was amazing

nice

I was really surprised when I sat down for breakfast to see a sign for the first time that there was 12$ plus charge for breakfast. Every single hotel I have stayed at. Which is many have a complementary breakfast. This breakfast was not worth the money. I asked the front desk why is the sign not placed where you see if when coming from your room into the diner. She told me they get many complaints on that and she said she has suggested they move the sign where you do not see if AFTER you have your plate and have sat down. This is obviously a money making decision on the Hotel Managemnt. I will not return. I am a Hilton Honors member and cannot believe Hilton allows this.

Great, easy, clean, better than being in general Austin. Highly recommend.

Clan room and great receptionist

The hotel was very good, very nice hotel, fast check in. Room was very nice and clean. Would definitely stay again

I enjoyed my stay at the Hilton Garden Inn. The staff was great and assisted me with anything that I needed. My room was nice and clean, as well as the common areas of the hotel. The location was right off the hwy, which was convenient for me.

Everything was excellent!

We arrived at 8:30 am at Hilton the lady stored our luggage. We headed to St.Davids Hospital 7 min away. We told the lady we had no idea what time we would be back for check in. A family member was having surgery. We arrived back at the hotel at 9:30 PM. We were told king rooms were no longer available and he would upgrade us to 2 queens. I said 2 queens is not an upgrade to us we are married and booked a king on hotels .com. It was that or nothing. We ere exhausted and took the Queen beds . At check out in the morning the girl from previous day was checking us out I asked why our king bed room was not saved we left our luggage and they knew we were coming back late. She checked and said I don’t understand why you did not get your king room it was assigned to you. Very disappointing

Room issues

The staff was nice when I got there, but when I left the next day, the refunded my deposit, but charged me for a water bottle, which I never took any of their water bottles cause I always bring my own. When I called to tell them I didn’t take their water bottle, they said the maid said you did, so we charged you, they said they were gonna talk to the maid and call me back, never called me back and charged me for the bottle, so I’m very disappointed on how they treated me. So I’m not gonna use that hotel ever again.

Clean room and comfortable bed!

A/C was Wonderful, it was quiet, Staff was extremely nice. Am definitely booking with them again!

Smells clean and is clean. A/C could use some work at keeping the room cool. Everything else was very nice!

The fridge was not working right …the room temp wasn’t working right ànd no staff to fix it over the weekend..the bed didn’t smell clean and they had no other rooms to offer us.

Yes

Great room. Very spacious!! Good condition and very clean. I would stay here again.

The room great and they were so accommodating in extending me through the winter weather

1 night stay. Room was clean. A little bit outdated but comfy. Shower door was leaking. Seeved its purpose.

Breakfast should be included. Staff was nice, however work attire was not appropriate or professional.

Everything was just great! Helpful and efficient staff, comfortable accommodations and great rooms.