Hilton Garden Inn Austin Downtown

Excellent! The parking is a little steep! They only have valet parking $70 which I love plus the tip!

Room was not clean

Very poor

Great place to stay!!

Convenient to Anton’s.? Affordable price. Very clean. Comfortable beds.

Exceptional

Check in was kind of weird

Location was great as we were going to the Moody Center! Room was very comfortable and nice size! Bathroom counter was very small!

Mal servicio

Superb

Superb

Exceptional

Shower head kept falling down it had a bathroom noise like a fan running all night that wouldn’t stop and other items

Lucy was the bartender who served us our dinner & drinks & she was great! She was very friendly, attentive to our needs, and make a great food recommendation for us that we totally enjoyed. I highly recommend a visit to the 18th floor for food, drinks, & great service with a smile!

Parking at the hotel for 3 nights was $180.00 on top of $700.00 for the hotel. Will never stay there again !!

The AC went out on the 1 night I stayed. After a night of drinking I came to an incredibly hot room. No maintenance until I was checking out. No refund or compensation at all. Staff was not accommodating. Charging for mandatory valet is also a crime.

Superb

The staff needs more training. I had paid the room through Booking.com and I was told it was not paid, so I got charged twice. Once I brought it to their attention on the second day, I was refunded the money. I had also selected a room with breakfast included, but when we went to breakfast we were told it’s not included and we would have to pay. Made another trip to the reception to inform them of the situation and they finally gave us the breakfast passes they should have given us when we checked in. Also, the parking is too expensive.

The staff needs more training. I had paid the room through Booking.com and I was told it was not paid, so I got charged twice. Once I brought it to their attention on the second day, I was refunded the money. I had also selected a room with breakfast included, but when we went to breakfast we were told it’s not included and we would have to pay. Made another trip to the reception to inform them of the situation and they finally gave us the breakfast passes they should have given us when we checked in. Also, the parking is too expensive.

Nice property. Every other time we used the elevator we had to wait almost nine minutes for the elevator to reach our floor. Valet is the only option for parking on the property and it was nearly the same cost as the hotel room.

Very good

George in the restaurant was great! Parking is very expensive. The room is sold with breakfast but breakfast is not offered outside of the restaurant. They offer a credit in place of continental breakfast that they do not apply. The restaurant bill is not itemized. Heavy homeless population near by. The elevators didn’t work properly. The pool was disgusting. There was no filter running. There was not water in the lobby. The property looks old and unkept

clean room

George in the restaurant was great! Parking is very expensive. The room is sold with breakfast but breakfast is not offered outside of the restaurant. They offer a credit in place of continental breakfast that they do not apply. The restaurant bill is not itemized. Heavy homeless population near by. The elevators didn’t work properly. The pool was disgusting. There was no filter running. There was not water in the lobby. The property looks old and unkept

Great room excellent service!!!

Location was very good. Easy to find and right near 6th street. No complaints.

It’s was my daughter’s 21st birthday and the entire staff, chef included, all signed a birthday card and gave her a birthday bag filled with goodies. Best experience !

So run down, smelled bad, and no free parking.

The elevator wasn’t working properly whenever we needed to go down - which was a pain (particularly with dogs). We were glad it was dog friendly tho! Reception and service was mixed. Some were very kind and others seemed like they couldn’t be bothered. I didn’t realize it was so close to east 6th street (my fault). So depending on what you’re doing that could be good or bad. All in all - it wasn’t the best but it also wasn’t the worst. The parking was also insanely expensive!

The Hotel rooms smell old, they are clean but outdated for sure. The elevators they have are seriously outdated and honestly feel scary. They shake and feel unsafe. The valet at the hotel is also too expensive. It’s almost 70$ per night and at other hotels Iv stayed that were way better and updated cost only 30$ max a night. My big concern as well is being overcharged for my Parking. I only stayed 3 nights and got charged for 4 nights! Valet charged me 304$ !!! That is ridiculous

Lovely room. Great valet. Located right off the highway.

Exceptional

Had to change rooms due to overwhelming mold smell coming from the air ducts.my business partner had to change rooms 3 times due to cleanliness and mold.The front desk was phenomenal,but also acknowledged the issue and said it happens alot. a couple in the elevator were also saying how disgusting the rooms were and reaked of mildew and mold.would not return or ever recommend.

When we first landed, our key fob wasn’t working. Went downstairs back and forth getting a new key to only find out that the door lock was dead. Staff was great though in helping us through the process. Just be aware the rooms don’t have running ac, it’s a blowing fan, we set it at 60 and felt humid and sticky in the extreme Austin heat.

The staff confused and were unhelpful! The rooms smell weird and old ! Elevators are old and scary !

One of the staff members I spoke to upon my arrival was unbelievably rude and unbelievably unhelpful. I asked if they had parking or if it was strictly valet. She rudely answered it was just valet for 80$ overnight and when I asked if she knew anywhere else that allowed parking she rudely answered “how am I supposed to know. I only work here. We have valet.” with the most attitude. Every other staff member was beyond kind and helpful. There was hair in the tub, batteries left out on the couch and the shower curtain smelled of mildew leaving me to question if the room ever got cleaned. Free WiFi wouldn’t work at all. A motel 6 would be cheaper and same quality you would receive here.

The hotel is convenient to the Austin convention area, good value with helpful amenities.

Overall my experience was horrible, I had 2 rooms reserved. I came to Austin to bring my nieces to 2 concerts. But the hotel stay was horrible. We got there Sunday night and one of the rooms stank very humid and like wet. Also my nieces said when they laid in the bed it felt welt. I call the front office no answer. Then the elevator was taking so long after u press it to come up to our floor. One of the days it took close to 25 min I ended up calling the front desk hoping they will answer. They had to send someone to go up to our floor just so the elevator will make it to us. That made us late to one of the concerts . Over all I don’t recommend at all .

My only complaint was the elevators. I stayed on the 12th floor, and the buttons did not work properly. Whenever I needed to go downstairs, I had to press the up button to call the elevator. Other than that, I had a great stay and would definitely consider staying here again!

good location and good staff. bad elevators and small pool.

Superb

Exceptional

Staff member in the front was able to check me in early with no extra fees Room was very comfy

Great for solo travel to downtown Austin.

Good

Property and staff were good. Only surprise was the valet parking not specified while booking. Had $70 valet parking or was told by valet I could park on the side of the road…Mind you where there are a lot of homeless people and no security so I felt I was forced to pay valet parking

really great stay overall ! staff was amazing and super helpful ! only thing i missed out on was there's no natural light coming in anywhere from the guest rooms.

Exceptional

The valley parking needs to pay more attention, they tore my right side mirror off my truck.

Don't bring ur car unless ur willing to spent on valet parking or risking leaving ur car parked on the street..

The valet parking is an utter ripoff - about $70 per night but extra fees and mandatory tips are charged in addition to the nightly rate. There is no one at this hotel to assist older guests or guests who need help with their luggage, etc. as far as I could determine. Meal prices are outrageous. I wanted yogurt and a cup of coffee & was required to buy the $25 buffet breakfast for very little food on a Saturday morning.

The AC unit in the living area part of my suite didnt work the entire time. The $69 dollars a night for valet parking is extremem.especially since my car didnt move the entire time. When I did ask the valet to get something out of my car for me..he handed me my keys , gave me the directions how to walk up the ONE WAY for cars only ramp to get what I needed and bring him the keys back. That and the fact I have to go all the way back down a very slow elevator after a long day in order to get my Uber eats which are not allowed to deliver straight to the room is the reason this will be my 1st and ONLY time ever to stay here.

Hotel is ok for a night, our room was clean but smell musty and the bathroom had hair on floor and towel holder was just hanging with one screw. The hotel is older but for the price and location is ok.

.

Great location and friendly staff...short walk to Sixth St so a perfect location

Location was great, but do not forget there is a $69 per night fee for parking

Breakfast too expensive

Parking was not great. You have to pay valet in order to park at the property.

The floor by my bed was soaked for some reason on the bathroom wall

Nice

Clean rooms everyone very friendly

Old - but the shower is hot and the bed is comfortable. So it serves its purpose - Like an expensive motel.

Clean room, Staff is nice, didn't try breakfast and didn't use parking. convenient location near a grocery store and target if you need basic necessities. Tiny bathroom and that's about it

The property was fine. But the person checking me in lost my drivers license because she forgot she put it in her pocket. Very inappropriate to put my id in her pocket.

It was overall a decent stay!

Great location.

Great hotel. The shop in the lobby is a little overpriced but couldn’t fault the rest of it.

We love this hotel and have stayed for several years. Unfortunately, taller towers are being built all around so the view is disappearing. We still love the location and it is a classy place.

Was a quick stop but everything was great, extremely spacious

pool was dirty

The staff couldn’t have been friendlier or more helpful. We had a wonderful stay. Great location too!

Asked 3 time to have our room cleaned and fresh towels. 4th time we finally received towels but not housekeeping.

I was ok with the stay, the room was spacious and amenities were ok. I liked that there was a microwave in my room as well as the coffee maker and fridge. On the Saturday morning of my stay, there was a fire evacuation but from my room no. 1405, i was completely unaware of the evacuation until i happened to step out of my room to leave for an event and the cleaner had to signal to me that we needed to evacuate. Knowing you dont use lifts, she still called the lift? But we headed to the stairs. Being on the 14th floor was not helpful and i was late to my event. I couldnt stay to see the outcome of the evacuation, but saw all was ok when i returned later that afternoon. No attempt to contact me was made. I saw the fire trucks all leaving later that day.

Location was nice, not too far from restaurants and bars. Staff was friendly, always making conversation.

Staff

1st time staying there room was good, this 2nd time was okay, room was not as temperature states and was hot, shower had hair on wall.

Only 1 elevator worked for the entire building, there were 3 other ones that didn’t work!

Horrible! Would never book again!

Room was clean and renovated. Bathroom was large. Elevators were really slow, but ither than that, it was great.

Staff was good, room was really hot

I did not get the room I reserved. Also there was no parking. We had to spend extra money to park our car. The hotel was really dark. Also sheets felt dirty.

Overall the room was clean and comfortable. The only issue we had was with the AC. We called the front desk and they sent someone in to fix it. Unfortunately it was still very warm in the room after they said the issue was fixed.

highliIamazingbartented.

the room was nice and clean. staff was very friendly. upon arrival only one elevator was working. perfect location and easy to find.

When the elevator door did open up it was packed like sardines. The amenities area in the lobby had no coffee and hot water machine was out of order to make a cup of tea.

The elevators in the building were only one work and very slow and old.

everything is great

The elevator is very slow and there is only 1 working. The wait time can be a few minutes

The room is clean, but the elevator is crowded because all 4 elevators only one is running

Room was spotless and the staff very professional

the hotel was fine and good location. rooms had water damage, air conditioner didn't work in all the rooms. there was only one working elevator which made it very difficult to get to rooms and down again.

Needs some update. Overlalm greta location, good service

It was an ok stay. Valet is pretty pricey especially for overnight. The room wouldn’t get cold. Also our restroom one morning had ants in the sink & a few in the tub. (No food was left in there). Only one elevator was working. The staff was pretty nice though overall.

The room felt neglected and room service did not come once, leaving us to request fresh towels each day. Every time we did ask, the front desk made us come down to the lobby, which was a difficult task in itself since 1 of the 4 elevators was working throughout the duration of our trip. Upon asking for any accommodations, the front desk staff was rude and very unhelpful.

Room was clean, friendly staff

The room is good and little homeless people around but they didn’t bug us even though it was Kate at night. Didn’t like that the elevators are broken but one so it takes u a bit to go up or down. Coffee maker is broken. But locations isn’t bad. Not long walks.

The hotel is very old and the sink is leaking. Although they changed the room for me but the sound proof is not good. You can hear the noise like music sound system

2. The valet text service was useless and never worked no matter what phone number we gave. 3. Uncontrolled people in the halls drunk and screaming, slamming doors etc all night and I mean all night, no security, nobody stopped any of it. 4. No coffee in the room, just tea. 5. No coffee in the lobby area at all 6. Homeless people defacating just outside the hotel lobby. Austin has become a cesspool and this hotel was nowhere near a Hilton Hotel experience. Never coming back. -0 rating

Three of four elevators broken. Had to allow 15 min extra for every trip. Breakfast buffet was scraped out before closing time but I was still seated when there was no food left.

Place was nice enough. My only complaint is there was only oen

The most helpful person I talked to was responding to my complaint about our shower drain not draining. She let me know someone would be up to fix it. When I got back to my room hours later the shower didn't seem to be fixed. After showering for about 1 minute the water would back up.

Yes room was in excellent condition

Parking situation (valet only, expensive) was not good. Multiple elevators broken for the entire stay. Location very loud during nights late.

Friendly staff, clean room, location close to restaurants, market and Target. Microwave didn't work, it was replaced within 30 minutes.

Parking only offered valet.

No issues

Walls were also a little thin in the bathroom. I slept in on breakfast days so I can’t comment. Otherwise, it is centrally located to both East and West Downtowntown Austin. I was able to walk to venues. It was clean. Reservations, check in and check out went smooth.

Great stay!

Advertised as having a “breakfast buffet” but there wasn’t one. Just a restaurant where you can order/pay for breakfast. Generic bottles of water were $7. Parking overnight $68. Will never book again.

The hotel doesn’t have parking. We have no choice to pay $60 valet parking overnight a day it’s an acceptable and he was not mention on the description when I made my reservation with Expedia then the elevators do not work correctly. Take forever I believe they have four elevators only one is working. It’s unacceptable for this kind of hotel

Xx

1 elevator of 4 working, they do the bedroom skipping one day

Our AC was broken, but the staff moved us as soon as we brought it to their attention with no trouble. Great stay

Hotel was clean but clearly out of date in some areas. The only parking option is Valet at $70 minimum per night. Only 1 elevator worked so it took forever to get to your room or back downstairs.

We were required to use the hotel’s valet parking which was $60 per night, totaling up to more than our entire reservation. We were not made aware of this caveat before hand. The hotel staff were nice, but there was solely one elevator working during our stay. Making our wait times for the elevator exceptionally long. Finally the hotel’s breakfast was not open for several days, with no prior warning. Our rooms were clean and well kept, it was just the general management and infrastructure of the hotel that irritated us.

The room for sure and the staff

After reading reviews I was a little apprehensive, but my room was vere, and clean, but only 1 el

Broken elevators only one working long waits

Room is clean, staff is kind. Location close to 6th street.

My parking was $65 a day. I should have done more research before booking- but this is outrageous.