Hilton Garden Inn Austin Downtown

It was close to downtown

Room was clean and well maintained, staff was very helpful, glad there was a restaurant and bar due to our late arrival. The food was great. Elevators were a little unpredictable, but they do have it posted that they are updating those soon. Walking distance to many restaurants and other downtown locations.

We had trouble with the air conditioning and the staff was quick to move us to another room. They were very helpful.

Exceptional

The bar has a beautiful view of the city. The staff was nice, I just wish they would have communicated better when the WiFi and TV was down. Apparently there was a block outage? Other than that the hotel was great and in good location with decent prices.

Poor

Room was clean but felt a little outdated and bathroom old Cracks/marks and tub as well. Internet and cable was down, no free coffee -4$a cup for basic k pod and only valet parking which was 55$. Staff was super nice and friendly even in bar. Just room was kind of small for price i paid 400$ a night but have had better rooms with updates and bigger space for less. Could be just the vibe of downtown hotels. Will be the last time I stay there. Just didn't get the bang for my buck

Superb

It was convenient with the valet service. Wonderful staff!!

It was convenient with the valet service. Wonderful staff!!

Coffe pot did not work

Exceptional

I was shocked by the $55 valet fees and that’s the only parking offered. Restaurant was pricey. Breakfast was mediocre and expensive. Valet parking and breakfast charges.

Valet parking and breakfast charges.

No internet or TV …… not good!!!!

My initial impression was the hotel was pretty decent for my stay for a conference. However, when it came time to iron my clothes the iron and the closet was not working I had to wait hours to get a new iron. Which was disappointing. The next day when I left my room and returned after a long day, I came back to excessive amount of shaved/cut hair in the floor of my bathroom and in my toilet and on my toilet seat. Mind you this was not my hair. When I left in the morning the bathroom is completely clean and when I returned someone else's hair was in my bathroom and on the bathroom floor and in the toilet which was very disgusting and creepy, made me feel like someone came into my room. When I complained, the the manager moved me to another room.. this is only my experience, and I just wanted to share.

Had a great time and the staff were pleasant!

It was overall very good.

Superb

住宿环境还行。出行方便

Great area and rooms Na

Great area and rooms Na

Everything was great and in order

You all charged my credit card and my daughters and have not refunded one of us.

You all charged my credit card and my daughters and have not refunded one of us.

Good location….. but run down though

The staff on the 18th floor were very professional great attention to detail, the valet guys were awesome, the front staff did and amazing job checking us in and out. The only rant I have is t that our room wasn't cleaned not that it matters but we did go down stairs for a clean set of towels, other than that it was a perfect stay.

Exceptional

Great location. Parking was expensive.

Great location. Parking was expensive.

We got into our room close to midnight due to travel delays . The toilet was broken we get sent to another room with a horrible mold stinch . I sucked ot up and stayed due to. Ring trend . This hotel was horrible .

I like the fact that they saw that I was having a stressful moment and they quickly took that stress away. They made it a lot more appreciative and stress-free for the remaining of my stay. Thank you guys I really appreciate that may God continue to bless you all. I highly highly wood recommend this hotel to others.

I love everything about this place especially the staffs. Mr Solomon was one of the staff that I really would always remember for the rest of my life he was very kind and also his coworker I cannot remember her name but she's from Jacksonville Florida. I like the fact that they saw that I was having a stressful moment and they quickly took that stress away. They made it a lot more appreciative and stress-free for the remaining of my stay. Thank you guys I really appreciate that may God continue to bless you all. I highly highly wood recommend this hotel to others.

Very good

Great

Great place to stay for a longhorn game.

The room was spacious and comfortable. We had a nice view from the 10th floor. Staff was friendly and helpful at check-in and check-out, and the valet got our vehicle in and out quickly! The bar/restaurant closed at 10:00, so by the time we got back to the hotel from the football game we had to go somewhere else to get food and a drink.

Everything was clean and good service

Very ice will stay at Hilton again

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I stayed by myself. The room was spacious and clean, offering great value for the price.

Great spot. Valet only

Paid extra for breakfast but then wasn’t able to get breakfast due to having to pay for breakfast. Kinda crazy you gotta pay extra to get to pay for breakfast. I feel like that should be said off the rip

$22 for breakfast with lazy options is highway robbery! Egg, bacon, sausage, fruit, cereal, toast, English muffins and bagel! For that price Waffle maker, pancakes, French toast options would be great. IHOP down the street was cheaper and offered way more options for the same price. If you’re not going to offer those items then you should at least lower that price. Pay way too much for the stay to have a crappy breakfast option. Other than that everything else was great thank you. Hookem horns.

Start to finish my experience was great. Polite valet, professional front desk, clean cold rooms, room service on time, and awesome store in lobby.

The bed was VERY squeaky and made a lot of noise anytime we moved, which was pretty annoying. Breakfast, drinks, and snacks were also insanely expensive for what you get. When we first arrived, the girl at the front desk wasn’t very helpful and seemed unsure of what she was doing, which made check-in a little frustrating. However, the Latino gentlemen who helped us afterward were AMAZING! They were super helpful, polite, attentive, and made us feel very welcomed. They definitely made our experience better. Besides those things, everything else was good and we enjoyed our stay overall.

Clean hotel and good location

Perfect for our stay in Austin.

It was a nice hotel in a perfect location to get out and walk around Austin. The hotel itself had some maintenance issues, but it was it wasn’t a big deal. Breakfast area was impressive, and the pool was nice.

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The hotel is in a convenient location. The first room we were in was warm even though we dropped the temperature. It just didn’t cool off. Asked to be switched to another room and the hotel staff was quick in responding and moved us. The new room was great until the morning we woke up and there was a puddle of water soaked in the carpet in the bathroom entrance.

great staff, excellent breakfast

We were there for the TXST/Longhorn game. Hotel was very convenient to 6th street, which is what we needed. Hotel was very clean and bed was very comfortable.

He had to show her photos and evidence that he was already registered in the room just to be let in. Instead of apologizing for her mistake, she was completely condescending and had a terrible attitude. Total lack of respect for paying guests. We will never come back.

Clean room and that's about it.

Hotel is in a great central location for visiting Austin, fairly priced, staff is very helpful. Soloman was great for getting recommendations from. Entire trip was great.

Clean Room

The hotel was great. Some of the staff were very helpful. Others did not know where the things were included in the reservation

Room was not clean

Great place to stay!!

Convenient to Anton’s.? Affordable price. Very clean. Comfortable beds.

Check in was kind of weird

Mal servicio

Shower head kept falling down it had a bathroom noise like a fan running all night that wouldn’t stop and other items

Lucy was the bartender who served us our dinner & drinks & she was great! She was very friendly, attentive to our needs, and make a great food recommendation for us that we totally enjoyed. I highly recommend a visit to the 18th floor for food, drinks, & great service with a smile!

Parking at the hotel for 3 nights was $180.00 on top of $700.00 for the hotel. Will never stay there again !!

The AC went out on the 1 night I stayed. After a night of drinking I came to an incredibly hot room. No maintenance until I was checking out. No refund or compensation at all. Staff was not accommodating. Charging for mandatory valet is also a crime.

Nice property. Every other time we used the elevator we had to wait almost nine minutes for the elevator to reach our floor. Valet is the only option for parking on the property and it was nearly the same cost as the hotel room.

clean room

Great room excellent service!!!

It’s was my daughter’s 21st birthday and the entire staff, chef included, all signed a birthday card and gave her a birthday bag filled with goodies. Best experience !

So run down, smelled bad, and no free parking.

The elevator wasn’t working properly whenever we needed to go down - which was a pain (particularly with dogs). We were glad it was dog friendly tho! Reception and service was mixed. Some were very kind and others seemed like they couldn’t be bothered. I didn’t realize it was so close to east 6th street (my fault). So depending on what you’re doing that could be good or bad. All in all - it wasn’t the best but it also wasn’t the worst. The parking was also insanely expensive!

The Hotel rooms smell old, they are clean but outdated for sure. The elevators they have are seriously outdated and honestly feel scary. They shake and feel unsafe. The valet at the hotel is also too expensive. It’s almost 70$ per night and at other hotels Iv stayed that were way better and updated cost only 30$ max a night. My big concern as well is being overcharged for my Parking. I only stayed 3 nights and got charged for 4 nights! Valet charged me 304$ !!! That is ridiculous

Lovely room. Great valet. Located right off the highway.

Had to change rooms due to overwhelming mold smell coming from the air ducts.my business partner had to change rooms 3 times due to cleanliness and mold.The front desk was phenomenal,but also acknowledged the issue and said it happens alot. a couple in the elevator were also saying how disgusting the rooms were and reaked of mildew and mold.would not return or ever recommend.

When we first landed, our key fob wasn’t working. Went downstairs back and forth getting a new key to only find out that the door lock was dead. Staff was great though in helping us through the process. Just be aware the rooms don’t have running ac, it’s a blowing fan, we set it at 60 and felt humid and sticky in the extreme Austin heat.

The staff confused and were unhelpful! The rooms smell weird and old ! Elevators are old and scary !

One of the staff members I spoke to upon my arrival was unbelievably rude and unbelievably unhelpful. I asked if they had parking or if it was strictly valet. She rudely answered it was just valet for 80$ overnight and when I asked if she knew anywhere else that allowed parking she rudely answered “how am I supposed to know. I only work here. We have valet.” with the most attitude. Every other staff member was beyond kind and helpful. There was hair in the tub, batteries left out on the couch and the shower curtain smelled of mildew leaving me to question if the room ever got cleaned. Free WiFi wouldn’t work at all. A motel 6 would be cheaper and same quality you would receive here.

The hotel is convenient to the Austin convention area, good value with helpful amenities.

Overall my experience was horrible, I had 2 rooms reserved. I came to Austin to bring my nieces to 2 concerts. But the hotel stay was horrible. We got there Sunday night and one of the rooms stank very humid and like wet. Also my nieces said when they laid in the bed it felt welt. I call the front office no answer. Then the elevator was taking so long after u press it to come up to our floor. One of the days it took close to 25 min I ended up calling the front desk hoping they will answer. They had to send someone to go up to our floor just so the elevator will make it to us. That made us late to one of the concerts . Over all I don’t recommend at all .

My only complaint was the elevators. I stayed on the 12th floor, and the buttons did not work properly. Whenever I needed to go downstairs, I had to press the up button to call the elevator. Other than that, I had a great stay and would definitely consider staying here again!

good location and good staff. bad elevators and small pool.

Staff member in the front was able to check me in early with no extra fees Room was very comfy

Great for solo travel to downtown Austin.

Property and staff were good. Only surprise was the valet parking not specified while booking. Had $70 valet parking or was told by valet I could park on the side of the road…Mind you where there are a lot of homeless people and no security so I felt I was forced to pay valet parking

really great stay overall ! staff was amazing and super helpful ! only thing i missed out on was there's no natural light coming in anywhere from the guest rooms.

Don't bring ur car unless ur willing to spent on valet parking or risking leaving ur car parked on the street..

The valet parking is an utter ripoff - about $70 per night but extra fees and mandatory tips are charged in addition to the nightly rate. There is no one at this hotel to assist older guests or guests who need help with their luggage, etc. as far as I could determine. Meal prices are outrageous. I wanted yogurt and a cup of coffee & was required to buy the $25 buffet breakfast for very little food on a Saturday morning.

The AC unit in the living area part of my suite didnt work the entire time. The $69 dollars a night for valet parking is extremem.especially since my car didnt move the entire time. When I did ask the valet to get something out of my car for me..he handed me my keys , gave me the directions how to walk up the ONE WAY for cars only ramp to get what I needed and bring him the keys back. That and the fact I have to go all the way back down a very slow elevator after a long day in order to get my Uber eats which are not allowed to deliver straight to the room is the reason this will be my 1st and ONLY time ever to stay here.

Hotel is ok for a night, our room was clean but smell musty and the bathroom had hair on floor and towel holder was just hanging with one screw. The hotel is older but for the price and location is ok.

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Great location and friendly staff...short walk to Sixth St so a perfect location

Location was great, but do not forget there is a $69 per night fee for parking

Breakfast too expensive

Parking was not great. You have to pay valet in order to park at the property.

The floor by my bed was soaked for some reason on the bathroom wall

Nice

Clean rooms everyone very friendly

Old - but the shower is hot and the bed is comfortable. So it serves its purpose - Like an expensive motel.

Clean room, Staff is nice, didn't try breakfast and didn't use parking. convenient location near a grocery store and target if you need basic necessities. Tiny bathroom and that's about it

The property was fine. But the person checking me in lost my drivers license because she forgot she put it in her pocket. Very inappropriate to put my id in her pocket.

It was overall a decent stay!

Great location.

Great hotel. The shop in the lobby is a little overpriced but couldn’t fault the rest of it.

We love this hotel and have stayed for several years. Unfortunately, taller towers are being built all around so the view is disappearing. We still love the location and it is a classy place.

Was a quick stop but everything was great, extremely spacious

pool was dirty

The staff couldn’t have been friendlier or more helpful. We had a wonderful stay. Great location too!

Asked 3 time to have our room cleaned and fresh towels. 4th time we finally received towels but not housekeeping.

I was ok with the stay, the room was spacious and amenities were ok. I liked that there was a microwave in my room as well as the coffee maker and fridge. On the Saturday morning of my stay, there was a fire evacuation but from my room no. 1405, i was completely unaware of the evacuation until i happened to step out of my room to leave for an event and the cleaner had to signal to me that we needed to evacuate. Knowing you dont use lifts, she still called the lift? But we headed to the stairs. Being on the 14th floor was not helpful and i was late to my event. I couldnt stay to see the outcome of the evacuation, but saw all was ok when i returned later that afternoon. No attempt to contact me was made. I saw the fire trucks all leaving later that day.

Location was nice, not too far from restaurants and bars. Staff was friendly, always making conversation.

Staff

1st time staying there room was good, this 2nd time was okay, room was not as temperature states and was hot, shower had hair on wall.

Only 1 elevator worked for the entire building, there were 3 other ones that didn’t work!

Horrible! Would never book again!

Room was clean and renovated. Bathroom was large. Elevators were really slow, but ither than that, it was great.

Staff was good, room was really hot

I did not get the room I reserved. Also there was no parking. We had to spend extra money to park our car. The hotel was really dark. Also sheets felt dirty.

Overall the room was clean and comfortable. The only issue we had was with the AC. We called the front desk and they sent someone in to fix it. Unfortunately it was still very warm in the room after they said the issue was fixed.