Hilton Garden Inn Austin Airport

The water pressure, in the shower, was the worst I’ve ever experienced. Get this fixed immediately.

Helpful and friendly staff. Clean spacious room. Only small complaints are paid parking ( why must i pay?) and the shower head was clogged and water only came out of a few of the holes. Otherwise a great stay.

Friendly staff, very clean accommodations

No butter or jam at breakfast.

Nothing A/C uncomfortable. Breakfast was not included but had been told that it was. Charged $13 for parking in empty uncovered lot. Was not told charge for parking when making reservation. Doors were too heavy. My wife couldn’t open. Bath door wouldn’t close shut. Staff were nice but not enough to help.

We had no water for 24 hours and they offered no refund or credits

The staff was wonderful from check in to check out. Rita at breakfast was fun and efficient! The bartenders were good too! Honestly staff was the best thing about the place. Room cleaned well with fresh waters everyday… honestly no complaints 😀👍

Beautifully clean room

I’d say this is an okay place for a last minute trip. Rooms are decent. Front desk could use some improvements.

Really a beautiful apartment, smells good looks good and feels good. Recommended

over priced and under serviced

Night staff good pick up to airport was good

Location was good, no breakfast offered with out paying for Bed was too hard

Location was good, no breakfast offered with out paying for Bed was too hard

Airport shuttle was convenient

I stayed two nights at this hotel. I found it to be clean and organized. Staff was friendly, professional, and polite. Food at the restaurant was delicious. At night, it was quiet and peaceful. I really enjoyed my stay at this hotel. Would gladly book more nights here.

Lobby bar resturant nice

The hardest, most uncomfortable bed and couch I’ve ever slept on. Also, there is a decent-sized parking lot, but you have to scan a code and pay to park. Breakfast is also not included.

I just didn’t like how they charged me 10 dollars for a .99 cent yogurt. And why is breakfast NOT included?

Shuttle service to airport was efficient and CJ was friendly and helpful. Liked having a sofa, Plenty of desk space. Coffee in the room. Microwave. Bathroom was a bit small, but effiicient.

Shuttle service to airport was efficient and CJ was friendly and helpful. Liked having a sofa, Plenty of desk space. Coffee in the room. Microwave. Bathroom was a bit small, but effiicient.

Everything

The room was clean and nice but our bathroom door didn’t shut and the coffee maker didn’t shut. We had to hold the handle down to make coffee. Besides those things it was great!

W

It was very close to the airport…but there are many properties in the area that fit this retirement. Staff were friendly. First room, toilet didn’t flush. They quickly moved us to another room. Took forever for hot water, shower knob didn’t seem to engage the temperature control properly. Once it got hot though, you would need to monitor as it could feel too hot.

It was very close to the airport…but there are many properties in the area that fit this retirement. Staff were friendly. First room, toilet didn’t flush. They quickly moved us to another room. Took forever for hot water, shower knob didn’t seem to engage the temperature control properly. Once it got hot though, you would need to monitor as it could feel too hot.

Everything was awesome

Everyone was very friendly. The bar is nice clean environment clean rooms. The room service was wonderful very close and easy to get to the airport. Very nice.

The furniture looked worn in the lobby.

Location next to the airport Parking fees

Location next to the airport Parking fees

Nothing

Nothing

Nice place for the$$$

Friendly staff, excellent service, beautiful hotel!!

Took the water awhile to get hot.

Clean

Clean

This place was extremely clean, rooms were very nice and updated. We found that all the staff we talked to were extremely nice and friendly, over and above the norm. We highly recommend!

Great place to stay if you have an early morning flight

The shuttle service was punctual and on time, excellent and safe drivers. Hotel staff were more than accommodating. Definitely would stay there again!

Ok

Convenient location. Swimming pool. Bar area. Friendly staff. Long wait for hot water to reach the shower.

Was not aware of the parking fee at a hotel im staying at

A smart choice for flights leaving out of Austin.

Convenient Staff was not helpful, angry and plain rude. The only helpful person at front desk was Cornelius. He was great but the women were angry, rude and acted like they were constantly annoyed.

Convenient Staff was not helpful, angry and plain rude. The only helpful person at front desk was Cornelius. He was great but the women were angry, rude and acted like they were constantly annoyed.

Staff was great

We like staying here. Conveniently located for the airport with a nice bar and food options.

Dining room chairs and lobby chairs were worn

Room was super clean and shuttle runs every 1/2 hour 24/7 : )

Great location for what we needed. The pool was a little cloudy but everything else was wonderful

The heater/air conditioner is noisy. It wakes you up

Everything was clean . Staff super friendly.

Carpet was pieced together cause me to trip on a corner coming up. Lipstick on my glass at breakfast. Staff was nice and helpful.

Clean and helpful staff. They offered airport shuttle every thirty minutes. Very easy if you need to be by the airport.

Clean room , staff

Friendly staff

I think this was one of the easiest times we have checked in. The staff was friendly, the hotel was gorgeous even with an influx of people for the holidays and a girls volleyball tournament. The Italian restaurant in the hotel was phenomenal as well. I couldn’t be more pleased. Great job team!

Our stay was just wonderful. Our room was so clean and the bed was so comfortable. We would stay here again.

The main parts of the hotel are clean. The restaurant serves good food. My room was really nice. As far as the room goes, I rate it with some 4 and 5* hotels I've stayed in. Pleasantly surprised.

Everything was good except the coffee at breakfast. The staff was nice. The rooms were clean and we like the free parking.

This is a nice hotel, but what makes it so special is the staff is incredibly hospitable. They really care. I stay here on a regular basis just because of the staff. I highly recommend this place. They treat you like family!

Expensive parking, not conducive to those who enjoy a longer stay. Be prepared to fork over a disgusting $100+ parking payment for a crowded, unpatrolled, unsecured lot. Really abusive to the most loyal guests.

Nice and clean property, very convenient to drive to the airport early. Just be aware there is a fee for parking there even if you are staying the night at the hotel.

Everything was comfy and easeful!

The front desk guy was rude and sarcastic, won't come back even though I go like 3 times a month to Austin, -5 stars

Clean

I had a quick overnight airport stay and the staff allowed me to check in 2 hours early. Everything was clean and the room was perfect. The shuttle was prompt and courteous. Highly recommend!!

Everything was clean beds were so comfy!

Great stay to lay down in between a long layover. Staff was great!

Loved how seamlessly they checked me in early without saying a word other than WELCOME

Stayed here 1 night and was pleasantly surprised. Everybody from the shuttle pickup driver to the front desk and bartender were extremely nice and very helpful. Rooms were large, comfortable, and the beds had quality linens and covmforters. .Would definitely recommend.

Rooms well planned - good bathrooms and comfortable bds and bedding

We enjoyed an evening at the bar. Bartender was friendly.

Dripping sound that I could not find. In room 518 near the coffee maker.

Nice place. It was a great stay

Nice staff clean easy.

Everything was excellent

Clean room, friendly staff

The rooms were musty and dirty

No hot water!! Very over priced average food! Staff was very friendly though.

Nice room

Very convenient

For what this hotel is supposed to be, absolutely no complaints. I live in Austin but could not make it to my house from the airport because of the ice storm—so we stayed the night (it was close to the airport and has a 24 hr shuttle). Easy check in, nice large clean room, good shower, an exercise room, decent dinner (burger & fries), properly cooked eggs for breakfast. Hope never need to need them again however!

The bar staff was wonderful, she took care of us, great customer service & friendly.

Great location for an early flight!

Easy check in, beautiful space, bed was comfortable, nice TV. Did not stay long since we just needed somewhere comfortable before an early flight the next morning. Having to pay for parking was a little odd since you park in a regular space yourself.

Great accommodations and convenient to the airport.

Everything

Super clean room and the staff.

The hotel is so nice and clean the food is excellent and the personal very friendly.

Room was beautiful and the staff was very kind and helpful.

The room was clean. Breakfast Staff could use some encouragement. Disappointed that coffee was not available in the lobby past 10:00 AM even though the temperatures were in the 30's and 40"'s.

All good efficient shuttle at 3 30am

Staff was exceptional, room very clean and restaurant was excellent

Shuttle and parling services were easy to use.

Nice, clean room. Comfortable bed. Friendly staff.

Very clean. Great staff and restaurant was very delicious food. We will stay again!!

Room was great. Spotless. Lighting in desk area was great.

Spacious rooms and comfortable bed

Clean room, good food, friendly staff.

Everything was great. The only disappointment was lack of hot water for shower. It was warm, but there seemed to be a temperature max set. I prefer my showers as hot as I choose - like at home. And this should be “home away from home.”

clean room, friendly staff, good food

Nice rooms, Very nice front desk and bar staff.

Clean room

Perfect room fry or our needs.

Love this hotel

Great location for COTA

From the hotel that we immediately left due to a plethora of issues the Hilton garden Inn was a mansion!

More affordable meals

I was hit with a damage fee,a parking fee and the room smelled like old piss, the bartender was a delight and she helped me get change. The front desk ladyvwas unapproachable.

We enjoyed the hotel with the exception of the wait staff the morning we were leaving. They were not being very professional at all. They were joking around, very loud and saying a lot of words I don't think you would have approved of. The profanity lased show they were putting on was so bad I had to turn my phone up to all the way to be able to hear what I wanted to listen to. I was the only customer in the whole area and they were so loud and nasty.

Clean, friendly staff , enjoyed the curtesy coffee

Friendly staff and easy check in. Rooms are very clean and they have a fridge, coffee make and microwave. Definitely recommend

Great staff

x

Fortunately, the room they’d assigned had a tub (indicating unfamiliarity with the property).

Overall met my needs

Olivia at the restaurant was awesome. Everyone we encountered was super nice and accommodating. Pillows were perfect and the linens smelled amazing. The rooms were quiet and clean. My only recommendations are no more cardboard boxes for takeout and bigger trash cans in the rooms. Overall wonderful stay!