Hilton Austin

Amazing and very clean

Clean property and extremely friendly staff

It was ok .

Great Location one block from 6 street easy assets to freeway, congress, food places and everything is walkable.

The staff was great.

Starbucks in the lobby. The staff. The pool and the location.

The location, access the Starbucks on site, spacious room. The locus were awful, either broken or unreliable

I had to move rooms twice because the shower wasn’t working

2nd bad experience we request and accommodation for a shower for a handicaps and they don't even have an extra seats for showers. 3rd the room was hot and the air condition make noise all night. 4th we also pay 72.00 dollars for breakfast that we could not used it and we could not get refund.

Beautiful hotel in convenient location. The hotel has 2 restaurants and Starbucks. The staff was very helpful and friendly. I would highly recommend to others.

Location and room quality

Cleanliness, speed of lifts, gym, pool Unfortunately located across from a fraternity booking. This seemed to be the dedicated party room. Kept us awake till 4am. Someone else called security but they just regrouped 20 minutes after they left. Really need full time security on those floors when you allow these groups. Not fair on other guests. Also the pool bar wasn’t open and an apology sign for the inconvenience with a QR code to order food or drinks, then charge $5 for “delivery”. A bit rude considering it would have cost nothing if the pool bar was open.

The banquet staff was amazing 👏

Great place to stay for a game.

Amazing property!

Excellent location for downtown Sights and evening entertainment All ok.

I will not be choosing Hilton in the future. Plenty of other options out there

Room was clean and lobby was very pretty and nice

I loved the hotel. The only thing I didn't like was when I checked in they didn't have the king size bed I had reserved. They only had a queen size and if I wanted a king size I would have to pay 50 dollars extra today. Im confused why I reserved a room and they gave it away. I also checked in early on the Hilton app so they knew I was coming.

Strong a/c and Starbucks in the lobby. Taco place is good and staff is nice. Service at the bar was spotty, but it was convenient.

Super easy check in, clean room

Staff was very attentive and the room was so comfortable. I was attended to immediately when my toilet wasn’t working. The lighting in the bathrooms is atrocious. It’s like being in an interrogation room. Makes it very difficult to get ready.

Staff was very attentive and the room was so comfortable. I was attended to immediately when my toilet wasn’t working. The lighting in the bathrooms is atrocious. It’s like being in an interrogation room. Makes it very difficult to get ready.

The wifi wasn't working the whole time . And guest services don't pick up the call

This was the first stop on a 10 Day Texas Rd. girls trip. It was an excellent warm-up. The Hilton is a beautiful property easy to navigate clean secure five stars.

We enjoyed our stay, the amenities to the hotel were perfect. The staff were courteous and attentive. Proximity to ACL was close which was the main objective. We would definitely would stay again.

Neither restaurant answered their phone when I tried calling. Three night stay called them both twice. Water is crazy hot hot hot, be careful. Refrigerator would not cool down. Be aware there is major construction going on right next door and it is not quiet at all during the days. I expected more for the money.

Staff was friendly and attentive, the room was clean and great every day. Will stay here again

There is a massive construction project happening right outside. Starts at 0600 and goes until after 8pm. Very loud!!

A little bit pricey. Cost of valet parking high so we found an alternative

!

Clean room and great service

Very nice and clean hotel. Good amenities and location.

The hotel was nice with having nice amenities even a vending machine with needed necessities like Tylenol, bad aids etc. Had a Starbucks inside. Only drawback was trying to get back to hotel at night since it’s so close to Sixth street. It works if going out to nearby places. Overall happy front desk very friendly and hotel clean and nice.

Expensive

The staff were friendly and accommodating, the food was good, and the rooms were clean. The location was central, which made walking to popular eateries a breeze.

Great stay - great staff!

Good stay

Parking price, breakfast price not complimentary, 1 bottle of water was 7dollars

Parking price, breakfast price not complimentary, 1 bottle of water was 7dollars

they will charge you a destination team so there is a destination

I was charged $200 more by the hotel upon checkout than I should have been based on the agreed “pay at hotel” price in my booking confirmation. I am unable to reach them by phone and had no replies to my email asking for this to be resolved.

I Had to park at convention center.

At the reception, lady was not the nicest. Food options were not the best, had to order on UberEats during my stay. Pretty much only texmex options. Seems property is very understaffed.

Beds were really firm

The pool bar closed early both nights we wanted to grab a nightcap up there. I am not sure how much you save by closing 45 minutes early. It can’t be much. We were disappointed. Room was nice. Bedding was good. Very close to the nightlife (easy walking distance). Great breakfast buffet with attentive wait staff. Bar was pricey, considering the proximity to other, much cheaper venues.

The views , the pool. The friendliness of the staff. The bathroom could be bigger.

The views , the pool. The friendliness of the staff. The bathroom could be bigger.

They booked me for the wrong dates and I was not able to get a refund

Great

Had a great trip and had a wonderful stay. I will say the pool bar staff was not very friendly, we overheard her talking about us and we ended up leaving the pool. Overall the stay was great.

Service was bad. I booked a room with breakfast included but still got charged for breakfast

Excellent and. Clean

Upon arrival, VINNY the valet guy, was exceedingly RUDE. Not only did he start an argument with me about leaving my car for a few minutes, but he threatened to give me my keys back and make me park my car myself. Like what?!? Who does that?!? I heard him arguing with other guests about random things for 2 days. Not a good start at all. When I got to the pool area to claim my rented cabana (almost 4 hunny$), I needed a hotel key to enter, as there was NO attendant/or employee present. This was fine since I had just checked in & had a key, but what about my 9 other guests? The pool access would just be the beginning of the issues. My stay quickly turned into an epic fail, due to severe shortcomings in service & maintenance.The booked "cabana" offered NO shade & was filthy, covered in thick concrete dust that isn’t easily wiped away from skin, especially wet skin. The tables were dirty, the TV’s didn’t work, promised items like free water, snacks & food discounts required intervention from a manager. None of the staff was nice or helpful, sometimes even being flat out RUDE, turning my gathering into a frustrating & disappointing ordeal. How hard is it to wipe down a table or dust seat cushions? The hotel room itself was nice, clean & larger than expected, which was the only good thing about my stay.

N/A

We wished the pool were open until 11pm instead of 10pm because we really wanted to swim after dinner each night.

I loved the P45 gym, the pool and the restaurant! Great service room was always clean. Friendly staff too.

No

NOT who should be greeting guests. First impressions!

Well, the homeless people outside

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It was a beautiful hotel. I wish parking wasn't so expensive.

Enjoyed our stay - grandkid loved the pool.

Loved the stay

Awesome hotel, great location, clean and quiet, and great rooftop pool!

parking was 65 dollars a night unbelievable

Had an amazing time. The location is the best feature of this hotel. Everything is also very well maintained and the food and drinks are also really good. There is a starbucks right in the lobby too.

I arrived at main entrance to check in. Before I had time to get out of the car, valet staff approved me and asked if I was checking in and I was told to drive into the parking garage to unload the luggage. I did and found that there was no lobby entrance from inside the garage. While my son went inside to get a cart for the luggage, I called the hotel and explained the situation and a bellman was sent to the garage to help me. I told Mary Jo or Mary Ann (not sure on the name) and the bellman that it was not a good look for Hilton Hotel. I could hear Mary laughing at the situation which I was not happy about but did not call her out on it. After I settled in the room, I decided not to let the unpleasant experience ruin my trip but to leave a review instead.

Excellent amenities and helpful staff

Our stay was perfect, the entire staff was nice and our room was very clean.

Don’t stay here unless you’re fine with spending extra unnecessary money. They charge you $53 just to park and that’s only if you have your key. It’s 60 something without it. They will also charge you $75 if you want a late checkout which only adds 2 hours. They ALSO charge you if you want breakfast. Valet is also $50 something. It can be confusing trying to find the building cause it’s surrounded by construction. It was also sketchy even just leaving the building. And on top of all that the staff could’ve been nicer. The interactions were very low energy and not welcoming. It was a nice room but the unnecessary charges ruined part of the stay. Will never be staying at a Hilton again.

I’m not sure what was up with the elevators but although it had six, I never saw or heard more than two working at a time which caused a huge amount of backup most of the time. And you need your room key to operate it which was a huge pain for many people. Overall, it was good stay and the staff are super!

Buffet breakfast wasn't the best and seating was limited. Hotel was clean and staff very helpful, but we've stayed at many Hiltons and this one was not up too par.

X

Amazing stay. One street away from Sixth street with lots of dining options available. Outdoor pool on the 8th floor has a phenomenal city view.

Everything was great and convenient!

It’s such an elegant hotel. I have never stayed in something so bougie before. The staff was welcoming and helpful and they gave me a rundown of the place. The people staying there helped me find my room because I had no idea what floor I was on. I used uber a lot and the pickup area was breezy and quick. If you need anything you just have to call we wanted blankets and walked to the front desk unaware that we could’ve called. Everything is clean and it smelled amazing. 10/10 stay!

M

Pool closed too early

Loved Drew at the Pool Bar and the room was clean and the support staff was helpful

I didn't like the woman who answered the phone when I called to ask for anything she would daub" it's you again" like I was bugging

wonderful staff and very clean property. Melissa with Hilton Honors was especially wonderful and helpful.

I had a nice stay as expected.

Not enough restaurants or Starbucks hours available.

too pricey

Staff was great. Clean room breakfast was a little over priced.

No hot water

Had a great stay, nice hotel and close to everything. Only downfall, We upgraded to suite and I was surprised to see how dusty the furniture was which gave me bad allergies as well as when upgrading from premier room we lost the $25 credit food/beverage which I felt should of been taken off from the upgrade price

Excellent

Service was fast and friendly. My room was beautiful and so clean. We had such a great stay during such a busy time.

Room was clean and serviced promptly. The shower and sink drains were slow though

In a great location! It’s clean and very spacious, it seems like a busy hotel. Only downside to me was parking but even that wasn’t horrible, it was doable just seemed tight with big cars

Great location and fair price. Beds are really comfortable but the bathrooms are tiny. Overall the facility is good but everything seems sort of dated….with new Austin Civic Center going up next door the Hilton should remodel itself.

Check-in was quick and staff was friendly and welcoming. Rooms were clean and spacious. Taco restaurant was very good but closed early. Hotel was very nice and clean overall. Would definitely stay here again.

Everything thing was good except the elevator delays.

This hotel is tired and probably the worst Hilton I have ever stayed at, rooms more like a budget hotel, staff miserable and do not understand service, worst breakfast we have ever had. Would recommend finding somewhere else

There was some dance competition in town so a lot of young people having fun. We didn’t mind but our neighbor was apparently an asshat and the hotel was ridiculous for bothering us. Not a nice feeling, we aren’t loud obnoxious people.

Could not find a breakfast menu

The stay was horrible. We went for a dance competition and this was the host hotel for the competition. The hotel booked 3 fraternities to have their formal. They only had three working elevators so the wait time for elevators was insane. Check out time on Sunday was ridiculous when waiting for an elevator. Will never stay there again. I don’t recommend it.

molly was great with directions! overall great stay

Great hotel super close to everything

Cleans, staff was friendly and helpful.

The Hilton staff was welcoming, the restaurants had great food and service, the fitness center had a nice variety and plenty of equipment, even when it was crowded and the hotel had plenty of security to keep its patrons safe.

I need a receipt

Everything was great especially the restaurant Austin Taco Project!

Disappointed in this Hilton. Staff was not very friendly on several occasions. Only 1-2 elevators were working... a 10 min wait every-time we wanted to use them. And false fire alarm went off TWICE in one night at 2am and 2:30am. Location was excellent though.

Did not get the breakfast but everything was amazing. Very close to everything. Uber does not take long to arrive.

Great location to downtown Austin

Exceptional

Great experience. Only two out of six elevators were working and they had a marathon going on in town. Ended up using the service elevator but the staff was doing everything they could.

The Bed was Very Uncomfortable! We wished there was a Shop in the Hotel for Drinks and Snacks.

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Elevators broken

Horrible experience. I will NEVER return. If you cannot operate basic functions at full capacity, then you DO NOT BOOK TO THAT LEVEL!!! And worst part, I’ve STILL not heard back from Hilton about it - it’s officially been over month today - crickets!!!!

Right in the center of everything! Loved my time here for SXSW

👌

I liked the hotel, but I stayed for 3 nights and 4 of 6 elevators were not working for 2 days and 6 of 6 not working for 1 day. I was on the 23rd floor so stairs were not a good option while I was traveling for work and in a suit and heels. We were required to use the service elevators which stopped on every floor and full after a couple of stops. The workers who needed the service elevators were more annoyed than the guests. I asked for some type of discount since I was paying $370 per night and was offered 10,000 Hilton points worth about $50. Who cares about that, it simply makes me not want to stay at a Hilton again.

The majority of elevators were down for the duration of my stay during a busy conference. But the staff went out of their way to help guests use the service elevators. Top notch problem solving. And met nice people along the way. That’s how you do it.

Great location.

The hand towels were stained with another guest's make up. Totally gross. no blanket in the room. Was told by front desk person that had i reserved a suite, it would have come with a blanket. Train your people Hilton...really?? It's the customer's fault?? The noise level at this hotel is completely unacceptable. Lastly, the beds and pillows are terrible. Had staff been trained properly, he would have simply apologized and offered us breakfast, which I would have declined.