Fairfield Inn & Suites by Marriott Austin-University Area

The bed was too hard. Very uncomfortable Hurt both of our backs. The hotel itself stunk high heavens. We checked out a day early and was penalized for it.

Very clean and nice room. Has a refrigerator and a microwave. Free breakfast available.

Rude!!!! Front desk was completely rude. Wouldn’t even open the door for me to confirm I had a booking. Turned his back towards me and wouldn’t even let me speak through the glass doors. Was the most bizarre experience I have ever dealt with. I understand if the area is bad and they didn’t want to leave the door open, but at least acknowledge someone asking you a question or put a sign up on the door!!!! This area is a really bad area apparently, but it was uncalled for the be treated this way!!!!

Rude!!!! Front desk was completely rude. Wouldn’t even open the door for me to confirm I had a booking. Turned his back towards me and wouldn’t even let me speak through the glass doors. Was the most bizarre experience I have ever dealt with. I understand if the area is bad and they didn’t want to leave the door open, but at least acknowledge someone asking you a question or put a sign up on the door!!!! This area is a really bad area apparently, but it was uncalled for the be treated this way!!!!

Las habitacion olía feo había bichos y la del front desk muy mala actitud Rasista pedimos una copia de lo que nos cobraría y nos avento la hoja muy mal servicio

Front desk staff was not very nice . Our doors kept locking and we had to keep going to the front desk to ask for our card to work again. Rooms were clean , and cleaning staff was very helpful

Superb

When checking in the staff wasn’t as friendly as they could be. Barely spoke and seemed as if I was bothering her when asking questions. I was new to the area and never stayed there. Nobody else was there so she could have taken the time to be pleasant and helpful.

Facilities need updating and repair. Missing tiles in the breakfast area along with chairs that need to be replaced. Patched Sheetrock unpainted. Facility look’s worn

Facilities need updating and repair. Missing tiles in the breakfast area along with chairs that need to be replaced. Patched Sheetrock unpainted. Facility look’s worn

Everything was great

The staff and the pillows, thats about it. The room smelled like wet socks. Might as well have Breakfast at McDonald's, its much better in comparison. This has got to be the worst business lodging I have ever experienced. Never at this location again. I will be letting the whole team know not to book at this property. Least the staff was great. Other than that, book elsewhere.

The staff and the pillows, thats about it. The room smelled like wet socks. Might as well have Breakfast at McDonald's, its much better in comparison. This has got to be the worst business lodging I have ever experienced. Never at this location again. I will be letting the whole team know not to book at this property. Least the staff was great. Other than that, book elsewhere.

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The availability of rooms on short notice! Great value! Evening staff was alert and cheerful. nothing

The availability of rooms on short notice! Great value! Evening staff was alert and cheerful. nothing

Exceptional

Reserved room was for 2 queen beds but instead were put into a one bed room with a pull out couch. For 3 people that was not acceptable. The pull out couch was impossible. Was told that the hotel could not guarantee room type when reserved through 3rd party app. No compensation just tough luck. No mention of this in my reservation. Also breakfast from 6-10 was being dismantled at 9 am. Will never stay here again!

Great location to get to and from Moody Center. Close access to highway without the congestion. Breakfast was delicious!

The was room in excellent shape and breakfast was good but the hallway and common areas were in rough shape. Also a homeless encampment was just behind the fence.

Proximity to the hospital. Seemed a little sketchy at night. Bed was terrible.

Proximity to the hospital. Seemed a little sketchy at night. Bed was terrible.

Key door was locked

Great Key door was locked

No bar soaps provided for bathroom. Asked to use shower gel instead. No breads in the breakfast bar on 2nd day, staff would not consider making no-meat option for the egg muffin.

It’s good for sleeping and close to where I needed to be.. it’s an average hotel

Don’t recommend

The room was fine, clean. The bed was comfortable which is very important for me. The staff was excellent, extremely nice and helpful. I might stay here again when I’m in town.

They were doing renovations, but we were out in a room far enough away. It was peaceful and quiet. Breakfast was good and the staff was very nice.

Staff is friendly and nice. Elevator button was broken . We had to use stairwell to come downstair.

Parking area was smaller than I expected. Food delivery for the area was decent. Did a stay over night since traveling through. Great for an overnight stay. AC worked great. Location not really close to food places but it was good otherwise.

Parking area was smaller than I expected. Food delivery for the area was decent. Did a stay over night since traveling through. Great for an overnight stay. AC worked great. Location not really close to food places but it was good otherwise.

Very friendly staff and very comfortable room. N/A

N/A

Requested no housekeeping but they did anyway when we have severe allergy child. And they must have thrown away my finger splint.

Room was smelling bad, breakfast did not have bread and bagels were stale and no cream cheese. Property was not clean also.

Great appreciate

Clean facility, helpful staff

Clean rooms, beds were comfortable; only had ice on the first floor so a minor inconvenience but otherwise no major problems

I came from San Antonio with my daughter to the concert Ariana Grande. After a terrible experience with another hotel . That had one bathroom per floor. The front desk, Helped to get a room in the second floor. I was lucky because the hotel was fully booked due to the concert. The distance 9 min from the concert. Nice hotel, clean. and friendly staff. I would definitely recommend this hotel.

This hotel was so nice and great price! Recommend if your going to the moody center for a concert it’s really close

The breakfast was a nice treat, with more than the usual options.

They had the best breakfast among three hotels we stayed around Austin this season. We had the best experiences here among the three this year.

everything is fine, but breakfast is mediocre.

Amazing customer service

The room was clean also the Breakfast was great

Breakfast was minimal. The egg bites were good but the oatmeal packages were eh. Coffee was okay and they ran out quickly

Good location. Clean room.

Great place, convenient location, very friendly staff

Room was cleaned

I had a really great time there. It was a really comfortable stay, near convience store, gas station, food places, and it not that far from the Moody Center. Will definetlty booked here for future events.

The room was clean-ish. Bathroom was clean but there was hair on one of the beds and black rocks on the carpet. The refrigerator and two of the lights didn’t work. The air conditioner worked well. Not a bad stay but I probably won’t go back to this hotel.

Room was clean, and the staff was very polite.

Friendly staff, hotel was clean, small gym was great for a quick workout

The room was very clean and the property was nicely kept up with.

convenient location

No complaints

Yes

All staff members were helpful and friendly

Staff was helpful and room was clean and comfortable.

The front desk staff was very nice and helpful

Very nice stay

Clean room

Room good and clean

Great place just a while visiting Austin. Staff was friendly, rooms were very clean and the AC worked fantastic. Even though it’s located right off the expressway the rooms were very quiet, and I was able to with ease. Gwen at the front desk was very friendly, knowledgeable and answered all my questions. Highly recommend saying at this place for the price.

Room was okay. Service was good but expected more amenities for a Marriot property.

The room was overall good. The breakfast was good. The waffles were good, the cereal and drink options as well. The muffins didnt feel freah so I opted out of eating those. Sausage, egg & cheese biscuits looked fresh as well. Overall great experience.

It was good, quiet, food assortment was good. Like the rest of the property, it was clean as well.

Our room was fresh and clean. The staff greeted us at the door. They were very professional and friendly. Will definitely book with again

Nice and comfortable.

Clean rooms breakfast and the safe place and great customer service

Super friendly staff, clean room and generous space. The double room didn’t have the couch area though. Overall a nice stay, would come back.

Not so good

Excellent overall

The staff was fantastic and helped deal with an issue with my room at check in very quickly and even upgraded my room.

Was alright, front lady at the desk at night (the old one) was extremely rude every time I stay here.

Was alright

The hotel is quiet at the time that we stayed. The room is very clean and staffs are fine. The location is work well for us. The only thing happened during the night that we arrived, the power outraged due to storm and we can not access the room by key or watch TV, but still AC in room.

Inside is great, sketchy outside of the property

Friendly staff, clean facilities.

First room had a broken AC unit. Second room was excellent

The front desk clerk offered house keeping every night. I didn't get it for even one night. There was a power failure starting early in the evening of my 2nd day and I didn't have power or TV all night. The front desk clerks were not very helpful and add a bad attitude about providing feedback on the problems. I feel I should get a refund.

Fits my needs, clean, quiet, not too far from downtown. Staff is very nice.

First of all the beds are super comfortable. The room was very clean, and the ac worked great

lovely front desk staff. Great location.

Clean, close accommodations to downtown Austin without the hustle and bustle of downtown. The bed was comfortable and the room and bathroom super clean.

Staff and property were good, very nice and helpful. Breakfast was… skip-able.

Amazing service. Helpdesk was very courteous.

The staff was super nice and friendly, I was very pleased with how clean and put together the hotel and our room was. I do wish there was a fan of some sort in the workout area. It was hot and the mirrors were fogged up by the time I was done. However I still made it work just fine for working out away from home.

The area around the hotel is under construction so not very pretty. The air conditioner was difficult to moderate and was either too cold or off. However the employees were wonderful and breakfast was good.

Clean facility and friendly and helpful staff.

Good value. Well maintained but not perfect.

Decent stay with option to uber into downtown at affordable prices.

Hotel was clean, staff was friendly.

Very very clean friendly

Even though this property was undergoing a renovation it was exactly what we needed. Clean and reasonably priced, complementary breakfast was an added bonus. Staff was welcoming and friendly.

It was a good stay but they didn't do room service and i requested in the morning before living the hotel

The only issues on cleanliness or anything were due to the renovations going on. Can't be mad at that.

We arrived to check-in around 10:30pm, but i needed to pee and the lady in front desk with a very rude expression said, there is not public restroom here! If you want to pee go somewhere else

Do note at the moment. They are undergoing renovations but I still had a pleasant stay

Nice room. Nice area to have breakfast. I would suggest to have the newspaper.

Breakfast does not keep up the supply....lots of customers in the morning and breakfast ran outyet no one resupply anything...the hotel condition does not live up the brand

Lobby was small, connected with breakfast area, where all the lights were off, and could not be turned on. She continued to be on an obvious inquiry call for another 4-5 minutes before she started check-in for us. The feeling was a bit off as I remembered all fairfield's properties were more welcoming and bright. We were let stay in a room with end table on one side, but not the other, no fridge. The only note indicating they are under renovation is a piece of paper in elevator. No heads up from front desk. Other than that, property was clean, breakfast was decent.

All of the staff I met were very friendly and I truly enjoyed visiting with them while waiting for my daughter to pick me up. They are currently remodeling their facilities so perfect cleanliness was not there but understood and they did their best to keep that at a minimum. Loved my stay there!

Friendly staff!

Great location, nice facilities; very close to Sea World

He’s a treasure! The housekeeping supervisor, I wish I knew her name, was just awesome. In fact all of the staff there are super nice & they work hard, but always with a smile.

My room was exactly like I like it..cold, clean and comfortable..Everything was great. I know I will book at this location again. Thank you for making an almost unpleasant experience in Austin,a pleasant one.

Location was perfect for my needs. Staff was very helpful and available.

Front desk very helpful, we checked in at 3:40 pm

The carpet in the rooms are old and dirty. The toilet in our room clogged three times, the technician said the toilet is faulty yet the placed us in that room. On the last day, they offered to move us to another room. It does not worth the money paid. It is the lowest and dirtiest Marriot I have stayed in. You should not list that hotel in your site until the management renovates it.

Nice property at a good value. I enjoyed my stay, will use again in the future.

The property was under renovations and had a flooding event the day before we arrived. However, the staff were great! Traffic around the site was chaotic and dangerous.

Great all around stay

Convenient central location

Just came back from the trip. This is the worst Marriott I had ever stay. I was misleading by the rating and the name of Marriott. The property is super outdated, and the room is old and small. All doors including front door was locked, it means this area is not safe. Breakfast is terrible.

Good hotel with good service. Hotel is going through some renovations but overall good, clean comfortable hotel.

My second stay here, will continue to stay here.

Upon booking nothing was mentioned about construction taking place. We arrived to see construction material in the parking lot. The hallway where our room was located had construction material covering the floors. The door to our room didn’t latch properly. The window in our room, one of the latches to lock didn’t latch all the way. The ac unit was broken in spots. There was patch work done in several spots of the walls. A few bugs, one on the table when we arrived and one behind the toilet when we left. A couple of towels had stains on them. We found someone’s left behind makeup brush on the floor, so the floors were not checked prior to us arriving. We woke up to lots of noise and banging from the construction work taking place on both sides of our room. Would not recommend and will not be wasting my money on this property in the future.

Great stay, close to downtown, quiet, clean, and affordable.