Fairfield Inn and Suites by Marriott Austin South

Great job curious friendly and kind

Bad

Create your new business model for yourself

Not much It just has the brand name but price is bit cheaper than others across the street for a reason of it's quality

It just has the brand name but price is bit cheaper than others across the street for a reason of it's quality

Everything is was excellent clean room breakfast was great people work there is friendly

Business friendly

Room was clean ,breakfast was good

The room was spacious and the staff was very friendly.

Excellent for the rate and well kept dining area All good!

Excellent for the rate and well kept dining area All good!

Exceptional

Very good

Clean, hospitable Breakfast, no pool!

Clean, hospitable Breakfast, no pool!

It was good property

Superb

Friendly staff and clean rooms

No pool! Pictures show pool but it is actually both neighboring hotel pools that you walk to that can be used. Pool overflows with guest of their own and not very clean during our stay.

Unfriendly staff, took forever to check in. Couple of things I wanted to purchase from their store and waited for 10 min, the lobby staff couldn’t charge me.

While the accommodations themselves were satisfactory, our arrival experience at Fairfield was unacceptable due to the conduct of the front desk clerk, Jarode. We arrived at approximately 9:30 PM on Saturday evening after a long day of travel, tired and expecting to check into the room we had reserved. Instead, Jarode informed us that our reserved room was unavailable due to overbooking. This information was delivered in a rude, dismissive, and unprofessional manner. He stated he had “a long day,” which did not excuse his behavior toward paying guests. He initially offered us a room with one king bed and a sofa bed, which did not meet our original reservation for two queen beds. He then suggested relocating us to a nearby Residence Inn, but informed us that complimentary breakfast would not be honored despite it being included in our original booking. When I questioned why an amenity included in my reservation would not transfer, he dismissively responded that those were his manager’s instructions. Given the circumstances, we accepted the transfer to Residence Inn in order to secure the proper sleeping accommodations. Fortunately, the front desk associate at Residence Inn was exceptionally professional, courteous, and welcoming. Her service significantly improved what began as a very frustrating experience. The room was clean, and the stay itself was comfortable.

Clean room, staff was cool!

We went at 4:30 and the said rooms not ready. When I questioned why not for check in is 3 pm. I got an answer that they did not have enough people to clean . We had to run for an event and we showed back at midnight and there was no one to let us in or check us in . After staying with another person for an hour , we saw someone enter building and he said he had to hep the near by hotel. We asked for a refund for we do not want to pay for 1 hr for we had an early flight at 5 am. He said it is paid for and we can stay for 2 hrs and that he will speak to manager for refund and we have not received a call yet . Who leaves a hotel with no front desk ? Why was check in not kept at the time ?

We were unable to make our stay because of car issues. We had to have the car towed back to our home in Kerrville before we could check into the hotel.

Staff was friendly,clean room, and comfortable beds. Location was great, and it was nice and quiet.. I have no complaints.

Staff was friendly,clean room, and comfortable beds. Location was great, and it was nice and quiet.. I have no complaints.

Nice stay. Small TV with limited channel selection and some Freeway noise, but otherwise good

Didn't stay not a good location definitely not anywhere near an 8 rating staff unwilling to assist our concerns. Nothing

Nothing

Easy check in and out. Staff were nice.

Very good

Staff was friendly and room was clean.

Exceptional

Stayed one night.

👍

Meh, absolutely nothing special. Charged for parking in an empty parking lot, bathroom sink water pressure was negligible, heater fan was loud all night long and could not turn it off. Breakfast was ho hum at best for this level of establishment.

great hotel, cozy

Very clean, nice staff, quick check-in.

The staff was nice personable and helpful For what it is there wasn’t much to not like

For what it is there wasn’t much to not like

room was clean and the staff there was very nice and helpful! I definitely enjoyed the free breakfast every morning on my 5 day stay!!! 5 stars!!!!

Hot breakfast. LOTS of choices/special touches Fruit & nuts for the waffles. Right on I-35 but NO road noise. Had to pay $10 for parking here and other areas of the city because of rhigh crime rate. $30 in downtown or airport locations. National Guard is helping!!

Clean. Friendly staff. Close to locations

Funky smell in room

All was as expected.

Homeless people are out of control.

I was very disappointed that I was required to pay $10 per day to park in the parking lot. The location is not near any type of downtown area that would see unnecessary overnight parking for bars or restaurants. I was just in Boston about a month ago in the downtown area and was not required to pay to park in the hotel parking lot.

I will be staying here again. Very clean, breakfast was delicious, every single Staff member was helpful, courteous and professional.

Clean, friendly staff, the room was quiet.

Horrible. This is your warning to not stay here!! I enjoyed my stay UNTIL I realized 3 days after I left I received a $400 charge on my card for smoking in the room even though my husband and I did not smoke/vape, etc. They use these fake smoke detecting sensors to charge their loyal customers once they leave. Many other hotels that are doing this are being sued - look up the class action lawsuits about this. It's a straight up fraud. Will not return to another Marriot hotel because of this!

Unbelievable rude front desk staff, uncooperative and unwilling to help. Took an hour to finish the check in process.

Clean, comfortable, great breakfast, and friendly staff.

Great customer service and very helpful staff.

Perfecto

Great place to stay! Clean and quiet!

Clean room and friendly staff

Everything is was wonderful.Thank you so much for your service.Appreciate it

Ty

Everything was great

Very nice and clean. It’s a small hotel. Price was good. We only stayed one night.

It really fulfilled my expectations; the building is very clean, customer service is reliable, and they have the best breakfast ever! I really recommend it.

Employees we dealt with were all friendly and courteous. The location was easily accessible from the major freeway in Austin. We had no problem with anything at the Fairfield.

My stay was for a couple of days and I really really enjoyed my stay at this Fairfield. I felt safe and the area was quiet and quite agreeable.

We wanted to be down south in Austin and close to I35. There is a row of hotels and we were very happy with this hotel. Everything in the room worked and was comfortable. Breakfast was very good.

Is unsafe to get in to the parking from street

Motion sensor air conditioner is horrible ideah being the room warms up while sleeping

This property was clean and was an ideal location for what we needed

Bed uncomfortable air conditioner not so great

This hotel was convenient for a UT game that we attended. The beds were very comfortable and staff very friendly. It was also very clean. We would definitely stay here again.

Otherwise, everything was great. We will come back again.

Nice stay, clean rooms great breakfast

Great experience

Small decent gym, good room with shampoo, conditioner, and body wash, great breakfast included, and a pool table in the lobby.

Convenient location. Didn't like certain group of people that were staying in front of our room, coming in and out during the night.

Good experience

Hotel does not have an indoor swimming pool. The photos on the hotel's site show a pool. Photos are misleading.

NO SERVICE IN RECEPCION

It was a good stay The room was nice The bedroom was comfortable but the breakfast was not very good and it was not very well maintained

The staff was awesome. Olivia the clerk on Saturday was very nice!!

Rooms smelled like febrez, I think it’s used a lot to cover up an older musky smell, the hotel is outdated a bit

Very quiet and easy ride to the airport

Clean rooms! fast elevators! nice employees. I would definitely stay here again.

Very nice location, clean and comfortable

Great place, stay here often.

Muy bien

The staff was so friendly and professional. Room was amazing. Free breakfast was so good with so many varieties. Waffles were amazing...Staff were so nice, greeted us every time we walked by...This hotel will be our stay each time we come to Austin

This hotel is a lot for your money worth.

This hotel oversells and “walks” guests to other properties on a regular basis! The split up our group, and because I booked through Expedia, I was given “low priority” and forced to stay somewhere else. The staff was horrible and gave me no discounts or anything to make up for this inconvenience. My daughter was separated from her team!

All good

Staff was friendly and it was clean

They put us in handicap room on 1st floor. There were cockroach in our room.

Best breakfast I’ve had in a long time

Excellent service and sweet lady in front desk .

It is really a cool experience

A/C didnt work

Good place, clean and spacious room. Lobby area smells really good. It is closed to the city center.

Great stay for a last minute family trip , bed are super comfortable and rooms are very clean !

Room was good. Bed was comfy, shower was hot. Nothing within walking distance to eat but within 10 miles, tons of options. Area was fine and it was quiet even tho the hotel is right off I-35.

Very clean and friendly staff. Not as close to airport as I had thought, so I had to Uber. Also, no restaurants nearby at all. Only restaurant is 2 hotels down at Marriott. Good restaurant and not that far of a walk.

Great location near the airport and off I-35.

The only problem we had was the room was advertised as being able to sleep 5. 1 king size bed and 1 hideaway bed in the loveseat. We had 3 in the king size bed (mom, teen, and 7 year old) but 2 in the hideaway bed (dad and teen), while technically possible, was not realistic, so dad slept on the floor. Not complaining but just be aware that if you have 5 grown ups staying together, it may be a challenge to get everyone into the two beds.

Hotel staff were exceptional, really made us feel valued. We had some difficulty determining breakfast availability time that limited our ability to take advantage of that amenity.

Staff was very accommodating. Allowed for a late check out because our flight was late afternoon. Very friendly!

Wonderful staff and the stay!

Very clean, super comfortable bed and pillows. The breakfast was good with bacon, scrambled eggs, waffles, oatmeal, various breads and bagels, and lots of fresh fruit. The coffee was strong and perfect! Our check-in was easy. I really appreciate having a microwave and mini fridge in the room as well as an in-room coffee maker.

Great location, my ground floor room was facing a highway, my suggestion would be to ask for a quieter accomodation

Enjoyed my stay here. Met or exceeded any expectations I had.

Breakfast was disappointing. Worst two nights of sleep we had in our vacation. Bed/Pillows were extremely low-quality, and we woke up very tired both days. Won’t be staying at a Fairfield again, a good night’s rest is too important.

Nice hotel, good location, great price. Just the sofa bed was smaller that normal.

Comfortable stay clean and quiet

Everything is perfect

Very clean and nice hotel.

Room felt amazing walking into ac on, and looked brand new

Stay here often, always a good stay!

Staff was really nice and location was excellent

It was a good place to stay for a quick trip to austin.

Amazing

The pool is not working do we can Go to other Marriott pools in our line of hotels. The breakfast is continental and ends at 9am - it’s Covid safe with plastic wrapped muffins, etc and prepare hot sandwiches, some fresh fruit. The hotel is and area in an industrial park so you have to rent a car or Uber. There is nothing you can walk to. Staff are nice. They are doing construction so you can’t use the pool table

Property was clean. Rooms were excellent and front desk staff great. Entrance could use a little work when you pull up to front door.

The exterior paving and concrete looked like they hadn't been touched in a decade. The interior lobby was under construction. The staff were pleasant. The halls seemed to exhibit the effects of construction dust. The room itself was small, but clean and very dated. This is not what I expected of Marriott. The 2nd occurrence of poor performance in a 6 week road trip.