Fairfield Inn and Suites by Marriott Austin Northwest/Domain

The sofa bed was uncomfortable

The staff was lovely. Everyone was friendly and helpful. The hotel itself is run down. peeling wallpaper, mildew in the bathroom, bathroom hook missing so no where to hang a towel. The bathroom light fixture was even partially pulled off the wall. My room only had a lamp on one of the bedside tables, and it flickered. When I arrived it looked like the room had been cleaned, but there were still hair balls on the floor.

There were some cleaning issues with our room, but the staff did rectify the situation as best they could. The work out room is small.

24 hour coffee

Location,cleanliness of the facilities. Not enough breakfast selection.

Well, I’m hard pressed to say something nice about this hotel because the hotel canceled our stay upon our arrival. After driving 15 hours and at 10:30p.m. they informed us that they didn’t have a room. We were confirmed and prepaid. They DID book a room for us 15 miles down the road. The person at the front desk was nice. Not her fault

Helpful staff.

This is what you’d expect from a Fairfield. Honestly the staff is friendly, as always, seemingly glad to be at work. Our specific stay included my husband getting sick the first day; chills, etc, just sick, never left the room. Running the AC was too much for him, way too hot for any well person. Asking for an additional blanket for him, so we could both be comfortable, resulted in hesitation and the offer of a bedskirt! So, no extra blanket upon request. I don’t know why! Other than that no half and half for the coffee, quite a bummer for this coffee snob. Honestly, let us have a blanket. Offering a dust ruffle for my sick husband, or ANYONE needing more warmth, is really a deep jab of uncaring. It was miserable. A blanket would have been kind, nice, appreciated, and a very small request. Why it wasn’t is flat-out bewildering and unkind. It’s a sad offering to another human.

Nice hotel. Just in an odd area.

Location Musty smell

The place was clean but there was mold present. They moved us to a lower floor and that was better. Staff was excellent in how they handle it.

All good

Good for price

Very clean property, friendly staff!

Everything was good, giving 4 stars because breakfast was not managed well but in all had a great time and staff was great facility great!!!!

Very clean. Friendly staff. Recommend

First room had a non working A/C but the front desk moved me to one that was working. Forcing you to sign up for a loyalty program to have access to wifi is not helpful.

Musty smells in the room and hallway.

Staff was very friendly and helpful

Clean room , friendly staff ,

It was a good location, clean and the evening desk clerk was very professional. Our water in the bathtub broke and I was not able to take a bath. I reported it to the morning desk clerk and she could care less. I reported it to the general manager and although it states they will “try to make it right” they didn’t offer to make it right at all.

Close to my son's home. Good air conditioning... nice breakfast and the kitchen servers were kind and friendly. As I walked around the building there was a dead squirrel near the dog wast container; I told the desk twice but it remained there all 5 days!

The rooms are spacious and the hotel is quiet.

Comfortable Ice machine did not work on my floor- 2nd floor

Guy at the front desk was very helpful and knew the area well. Great customer service!

The day clerk was not very friendly

It has the main basics, plain, no closet doors, old carpets. It was ok, just for spending the night.

very simple. room was clean. furniture needs to be upgraded.

Nothing.

The hotel was nice and quiet . The breakfast was good , my only issue was our tv would go black screen about every 20 minutes . It would last a few seconds and then the picture would come back

No

The breakfast was excellent the first morning ... scrambled eggs, bacon, toast, juice, oranges, apples ... but the sausage in the breakfast biscuits was undercooked and wasn't very flavorful. If I had eaten oatmeal, I would have enjoyed the array of additives including walnuts, sunflower seeds, brown sugar, etc. The breakfast selection was sub-par the second morning, so I took the time to cook/eat a delicious waffle even though I was in a rush. Thanks to the staff for allowing me a 4:00 p.m. checkout. There was nothing I didn't like.

Basic hotel in terms of amenities. Good breakfast buffet. Super friendly and helpful staff. Good location and easy to get to.

Great value for the rental rate. Good location.

They gave us the worst room possible, right beside the public restroom. Every time someone uses the restroom, we could hear it. This went on all night

Good location and free parking good place

Definitely would book again the are was quiet and the hotel was clean

-

Excellent hotel, service, staff, cleanliness, location…we loved our stay and will always stay here while in Austin..thank you !!!

The whole hotel needs an upgrade, popcorn ceiling still? Furniture and countertops are from the 80s or older.

Staff was great Odor in the room. Location wasn’t great for the price we paid. I thought it should have be cheaper for the location.

Nice location with its own little corner lot

Great location and great staff

Excellent stay and the breakfast was absolutely the best! It was a busy morning and they were on top of always having enough for everybody thst walked up. Friendly too..

Clean

Amazing room, easy too find

call twice ( different days)at evening time it take Jay a long time to answer the phone and with a unwelcome sound and a very bad attitude

The room was clean and the staff was friendly.

Room was clean. When you flushed the toilet it made a horrible screeching sound that lasted 30 seconds. You could hear it outside. I do not believe it was just our toilet.

We had a great time and stay was friendly.Hotel was very clean area was dad was perfect

Great service!

Good location close to the Domain and secluded hidden by trees. Very nice atmosphere

It was okay. Smell just a little crazy

Breakfast was great, parking was plentiful. But o felt flees on my couch and bed, and the pillows kinda smelled. The rooms are a bit dated.

Perfectly fine hotel outside downtown Austin

This did not affect my review. However I would like to let them know there was some water damage on the outside wall just down from the air conditioner unit.

Only one waffle iron was working and everything was too cramped, food was good and staff was very sweet.

Good breakfast menu. Plenty of parking easily accessible to everything in the domain area. Not too far from Austin downtown

Perfect for

It was close to the Domain A little aged but well maintained. The walls were thin-we could hear our neighbors.

Room was decent but slightly updated. Good breakfast buffet with lots of options. Staff was friendly and helpful.

The breakfast was good The pillows

Clean room, parking safe

Good

Goo

Just ok my room had big patches on the ceiling that needed fixing not nice

Clean. Quiet. Great staff.

Great location and the rooms were clean. Get a room facing the front- the train comes by just after midnight.

Room was clean and very friendly staff. TV remote was not working and the front desk replaced it on the spot. Close to highways and restaurants.

Room was very clean. Staff was very attentive. Breakfast was solid. Location was good too.

Staff was nice. The rooms were clean but old

Front desk manager and General manger rude and unhelpful. Booked a 5-night stay and opted to purchase the stay protection plan for added security. Due to unforeseen circumstances, had to check out after only 2 nights. Despite having purchased the additional protection specifically for this type of situation, my claim was denied, and I was charged for the full week anyway. This experience has left me very disappointed in the hotel's billing transparency and protection policies. I would advise future guests to be wary of their 'stay protection' as it did not honor my request for a partial refund

Grear

Big room, clean place. Will stay again

I will not stay there anymore. It’s located by railroad track. No more water bottles. The service is as 1-2Stars.

We loved staying here! Staff was super helpful, breakfast was good and well balanced. Accesible laundry on site. Will definitely keep in mind Fairfield hotels for our future trips. Amazing experience overall!

Staff was extremely pleasant and helpful.

Was moved to a different room. Breakfast buffet was pretty good.

Great experience! Easy to park. Close enough to drive to shops. Staff was nice and respectful. Room was clean and smelled good. It was so peaceful during the night as well! Would recommend

Everything was great

Great place to stay

Everything

The hotel is absolutely the most disgusting looking hotel I’ve ever in my life stayed at. For this to even be on Expedia choice is sad. I’ve stayed at a few different Fairfield inns before, none with the aesthetics as this one.

Great front-desk staff; answered my endless questions! The room was great and minty smelling. The extra pillow was appreciated as was the mini-fridge. Breakfast had great options and the moist turkey sausage was a wonderful surprise.

Friendly staff. Helpful nice room. Wonderful

Great food and great thing about me playing my game :)

The room was very clean, the staff was very friendly and professional.

Everything was good

The room was clean but not the room l booked for as I was assigned disabled room. The staff were kind and supportive.

Front desk associate was very nice and the hotel is in a great location. The only reason I didn’t give a 5 Star review is because the hotel is a little out dated.

The room was dirty and hairs all over pillow. Trash on the floor in the hallway. Checked out 20 minutes after check in.

Staff was great. Roach wasn’t. Amenities were okay but a lot of kids that weekend so things were pretty messy or ran through

Spacious clean room, friendly staff and amazing breakfast!

Solid price and good breakfast.

Excellent stay for events and for shopping.

Very nice hotel and amazing staff

Comfortable, clean and priced accordingly. Nice stay.

This property is clean, quiet and within walking distance of where we want to go

Business friendly

Bed was a little hard. Pull-out coach made it difficult to maneuver at night

Nice breakfast buffet, convenient parking and friendly staff.

The front desk people were very nice and helpful. The breakfast was amazing. The room was clean and the bed was very nice and comfortable.

Easy check-in, clean rooms, good options for breakfast and the best shower water pressure in any hotel I’ve stayed in.

Very good location. Close to The Domain and have good food options.

Very nice and very safe

Enjoyed the stay

Good staff, homeless wander through parking lot, elevator outdated

Very friendly staff. Makes the trip even better. Thanks.

Everything was so good

Nothing

Good job! Keep it up!

Breakfast in the morning

The night staff was very nice. Breakfast also was nice!

Air conditioner was quite loud and I ‘m a very light sleeper. Some commotion at the property late at night. Suggested renovation to the hotel is needed.

If you like extra firm beds this is the place for you. If you require anything softer than concrete you’ll not sleep very well. Breakfast was nice, hotel was clean & tidy. The pool was sparkling clean with towels easily accessible. The property was well maintained. For an older hotel you can tell it’s been maintained and updated as needed. Overall I would recommend if you are ok with extra firm mattress.

loved it

Totally fine for low maintenence business overnight. Super friendly staff. No hot water in the morning.

The service was poor. No cleaning the rooms, eventhought we asked to clean it.

Love the place, clean, spacious, excellent breakfast. I will love to give the 5 star BUT the attended at the front desk ( check in) was no helpful. I was attending a game at Q2 stadium asked about shuttle or UBER, his answer was NO and ignore me. I think the hotel should be aware of the event around and prepare the staff to provide some help

T