Extended Stay America Suites Austin Southwest

Carpet filthy, cleanliness of the room was ok, not great!

Passable

I liked that it had a full-size refrigerator and microwave. Good for the price.

It would be revolutionary to place the air conditioner away from the bed

No towels provided upon request more than once.

mold on the ceiling. beds were not stable. smell was manageable. have a 18 month old and was not able to stay in the room any longer. had to leave and relocate to a different property.

I dont think i can say this enough, this hotel room was absolutely disgusting and disappointing for the price. Bad beds, pee covered sheets where the staff just gave you more sheets to lay on top of instead of moving you to another room. Their boast of breakfast is just granola and coffee. Blood stains on the carpet, and hard water rust as well as the shower not staying on. The shower handle was barely hanging on. White stains on the wall, and burned rusted burners on the oven i didnt even dare to turn on. This place was a mess and smelled of dirty diapers and out of date smells. I only gave it a 1 star because the ac actually worked, but this is not what we should be subjected too. Extended stay needs to do and be better, if my company ever put me in there i would fire the whole company.

When we arrived we had one towel in the bathroom, one small bottle of shampoo/condiitioner and one small soap. The shower did not work. We would turn on the bathtub water but when we turned on the shower, the water completely stopped flowing. There was only one person working the front desk the Friday night we arrived, as well as the next day so there was not anyone available at the front desk for any needs as he was always checking customers into the hotel.

I will not stay at this hotel again.

There was no breakfast in the morning and the at the hotel was horrible The check-in and room conditions

There was no breakfast in the morning and the at the hotel was horrible The check-in and room conditions

Rooms were NOT ready as planned. The room in which I stayed was in poor condition! The parking lot was noy well suited for vehicles.

Bad

Exceptional

There are no usb ports in the rooms. The phone didn’t call long distance. Called to ask what time breakfast was. No answer in lobby. No one at the desk when we left at 0530 and couldn’t find the complimentary breakfast so we didn’t have any. There was a mystery hair in the bed. And the room was not ready when we got there past check in time. Had to wait 45 mins in the car when we got there. Dog poop all over the grass and no dog baggies available.

It’s fair for the price. The room and restroom were clean and the bed was good.

location was the only good part of this stay.

location was the only good part of this stay.

i WAS

horrible experience in general, requested a total refund (requested check out an hour after check in) and have not received response. Everything, horrible experience from the start

Staff is very friendly! We stayed for 2 nights and surprisingly had a very clean room! Great place to stay if you’re on a budget.

Clean room , good staff , free parking ,

Very good

Friendly staff and spacious and comfortable room. Windows open a little bit. No amenities, so bring your own cups and glasses if you need them. Convenient location, but access from highway is pretty awkward

There was no breakfast just coffee. Our room key kept deactivating and we had to go downstairs and get the desk attendant to come up several times to fix it which was annoying. The location was convenient to get to the place we needed to visit. See above comments

There was no breakfast just coffee. Our room key kept deactivating and we had to go downstairs and get the desk attendant to come up several times to fix it which was annoying. The location was convenient to get to the place we needed to visit. See above comments

Location Dirty

Location Dirty

Property is old and not updated. Pictures online made it look much better than it really was. He walked in and it was a mess as far as the check-in desk area. There was wasps warning signs up everywhere and this was not communicated before booking the hotel. This was not in nice day or a suite for that matter the kitchenette was awful and the bathroom door when you opened it cut off the entry to the room. Would not stay here again.

The breakfast is coffee and instant oat meal pouch. That’s it.

The beds were comfortable though and they provided coffee and a few breakfast items in the morning.

Smells.

Staff was very good!

Exceptional

Needs improvement

The front desk gentleman who checked me in. It was in a sketchy location. They place was old. My room smelt musty. The bathtub was slippery and I found a bug in my shower. I would never stay there again.

The front desk gentleman who checked me in. It was in a sketchy location. They place was old. My room smelt musty. The bathtub was slippery and I found a bug in my shower. I would never stay there again.

Stock

There was fleas in the room

even tho the room was clean it had a weird smell, the entry door would hang , requiring it to be slammed... when i was taking a shower the water goes off, could not get it back on.... when checking out i asked why the shut it off. blamed it on a motion sensor, why wouild it shut off in the middle of a shower... i am very disappointed and will not seek refuge their if i was homeless and dying

The staff were exceptionally courteous and attentive. The only issue I encountered was an unpleasant odor emanating from the room.

breakfast

Staff really made me feel at home. Thanks to everyone for all your kindness during my months long stay with y'all. The caring and kindness of the staff really made all the difference!

The gentleman at the front desk was extremely helpful. The only problem was the air vent in the bathwoom was really dirty.

Disappointing

Wonderful staff; Room was clean and welcoming; I definitely recommend this hotel. Great location as well.

Disappointing

Was not clean shower didn’t work ac was not working properly and the smell was very bad

Being double charged for the stay

*Despite advertising breakfast included there is no breakfast. Just a cup of coffee and a mini muffin if you choose to grab it. *The a/c made horrendously loud noises all night and didn't work very well. It clearly needs service or replacement. *Don't expect a hot shower because there is only luke warm water trickling out of the shower at best. Our 12v RV water pump has significantly more pressure. *There were what I think were dried boogers on the counter, hair in the tub drain and an unidentified substance on the tub strainer which was broken out of the drain and sitting on the side of the tub. *I'm glad I wasn't traveling with a small child because the outlet next to the bed didn't have a cover and little fingers could easily go right into the box and get electrocuted. Also, the light next to the bed didn't work. Overall this place needs significant maintenance and to not false advertise amenities that they do not provide. Sure, it's a place to sleep, but barely given the racket from the a/c. We won't be back.

At your own risk

Recycling

Lo anuncian como desayuno y solo son barritas de granola y café, nos asignaron una habitación que olía a muerto tuvimos que pedir cambio de habitación

Room smelled like smoke, carpet dirty, AC not cooling, no shampoo or conditioner, no blow dryer. Will never stay again nor recommend. Just plain dirty

Perfect location/best breakfast/super clean/loved indoor pool/staff was great! I would stay there anytime

This had to be the worst hotel/motel I had ever stayed at. We had a pipe burst in our home and needed somewhere to stay for a couple of days. The outside of the building just looks sad, it hasn't been maintained. The front desk staff was wonderful! The room was not. The floors were sticky, it was clear that nothing had been cleaned. The tables had some kind of substance on them and the mirrors both had not been cleaned. I had two rooms, one for me and one for my adult children. Their room reeked of cigarette smoke. In most if not all hotels with kitchens there is some kind of kitchen utensils, this place had NOTHING. Not even paper towels. I had brought some leftover dinner thinking I would heat it up in the microwave, that would have been fine except there was nothing to heat it on, let alone a utensil to eat it with. I reserved two rooms for two nights, we left after the first night it was so awful. On the way out my son noticed that there was a sign that said you could buy kitchen items. He also noticed that there was nothing in the lobby that you could get to drink. Not even a vending machine. No water, sodas, or coffee. Of and the breakfast is nutragrain bars and coffee for a few hours. It would have been nice if their web page said there are no kitchen utensils or drinks onsite. If you wanted clean sheets or towels you had to bring your current ones to the front desk to swap out. If you want your room cleaned it's extra money.

Amazing stay. Clean room, and friendly staff.

Perfectly acceptable place to stay for the night or even for a longer stay. The staff were very helpful and friendly.

Amazing stay. Will stay again😀

Clean safe & quiet property (despite being so close to highways,) staff helpful & friendly, had everything I needed & would stay again! (My dog also approved.)

We chose this hotel due to the breakfast since we were staying for my teenage sons basketball tournament but was so I got to email for to put review of my hotel because we're supposed to have breakfast they didn't have breakfast because they're in between management they didn't have breakfast so we were very dissatisfied with that as my son had to play a morning game with no breakfast

We stayed there before a few years ago and everything was fine. This time the property was run down and not exactly clean. Upon checking in the staff was fine. But once we went down to tell them we were checking out and wanted a refund, everything changed. They were rude. A lady standing next to me needing to ask a question was completely ignored. Is she allowed out a little whistle, and the manager around the corner and out of sight, said "was that a whistle, how rude!" and still did not get up to help the lady. Talk about rude. We did get our refund from Expedia, but not with any help from the staff at the hotel. We will not stay there again.

Breakfast options were less

Location

This is a bare bones establishment barely above a youth hostel. No television channels, no cords to the phones (so we couldn’t call the desk about the tv). We went down by the elevator and waited 35 inures for anyone to come to the desk-no one appeared. We called the hotel number from our cell phones and no answer. It rolled over to the nation wide line and they could not help us. We checked out.

Great location at a reasonable cost!

Very dingy, old motel truly. Lots of loitering around the property/in the parking lot, seems like a lot of the clientele are longterm stayers/3rd shift workers. Very loud at night, stayed on the second floor and could hear every footstep above and on either side. No amenities at all, no actual breakfast, just a coffee bar. No shampoo/conditioner/body wash. Trash truck comes and bangs around at 3am. As a female travelling alone, I would not stay here again.

room was clean. friendly staff

Exhaust fan in the bathroom is not working, fogging up the mirror and leave the ceiling so condensed with water evaporation caused by the hot/warm water when taking a shower. Also some of the light switch on the dining was not working. No toiletries, hair dryer was not there.

Clean room. Staff. Shops nearby

Ok

Dirty and Bad Customer service

The staff there at midnight when we checked in after delayed flights, was fast, courteous, and very pleasant.

The entire hotel smelled like urine,my room smelled like a wet dog,and there was a bunch of hair in the bath tub For breakfast they did not have much if a selection and provided no drinks other then coffee I was supposed to stay through saturday night and we canceled all plans friday and returned home we did not even stay for our full stay

Their no amenities coffee maker . Breakfast down stairs , elevator broken , good pra

The room was lacking... An extended stay without one piece of silverware.A cup , a spoon , a hair dryer , nothing! No coffee pot. No lotion. The sink was cracked.

I was checked out of my hotel room and my items were thrown away before the 11am check out time. Front desk was not sympathetic and didn’t care to have a solution.

The room was just ok. But liveable. There was no shower curtain, no dishes , no cook ware and house keeping told me they charge $10 to clean the room unless I am there for at least 2 weeks...

It was ok for our visit. The staff was great especially the maintenance man who replace the refrigerator in our room.

Al-in-all, I rate this with 3 stars only because there were no coffee makers in the rooms there was no hot breakfast and had no weight room to workout.

Friendly staff, clean room, and decent for the price

HORRIBLE EXPERIENCIA Y UNA PERDIDA DE TIEMPO Y DINERO.

The people here were really helpful. The area is very convenient and quiet. They did provide a breakfast, albeit very basic. The furniture here shows some wear and tear, but basically still solid. The only actual issue I ran into was the hot water boiler for the building shut down the night I stayed here, and I had to take a cold shower. Not the end of the world, just a little inconvenient.

Staying there for an F1 race was what we were looking for! We know this property is very basic. So it was ok for the purpose we needed it ok .

Did not have anything for the kids. The kitchenette was lacking. Dishes had to be requested and no complimentary dish soap. The floors were not very clean. Our littles would get dirty feet. Staff friendly. The grab and go breakfast was lacking.

Because the location of the hotel, you should have option to eat there, like cold sandwich or salada in a vending machine, and and ice machine. Maybe add fruit for the morning coffee. But the staff also the room was good.

Carpet was coming up, sink had debris, and the tables were not wiped down properly. Shower was not working properly. The lock on the door also did not work properly. The main lock and the latch did work but not the inside lock.

Convenient

But no breakfast. They said they haven't had a chance to refill the supplies. We stayed one night so it was ok but if you are stayng longer and expect some kind of decent hot breakfast, then this is not the place. The nearby La Quinta Inn for comparable price has much better hot breakfast and same kind of rooms.

Good

Good, clean property

Smelly. Carpet felt dirty

Very dirt inside and outside room. A smell of Marijuana smoke in hallway to room. Many undocumented individuals walking property. Extended stay is going down hill. Even the staff at front desk made me out of place with their stares.

Great

I've stayed in worse, but would not stay here again.

Nice and cozy for the price

They would take state issues id

Quiet and convenient

Rooms are empty of plates, glasses, silverware, as you would expect of these extended stays or suites. You have to ask for them at the desk. And no ice machines.

It was a good hotel, but I could be better.

Nice place to stay. No complaints

Good

Outstanding and very accommodating during my stay!

Quiet

Outstanding customer service, very comfortable and relaxing stay at this hotel!

Great customer service, quick check-in and quite a comfortable stay!

Adequate for a one night stay. Easy access to downtown Austin.

Stay was good

Amazing/outstanding service! The room was a little drafty, but acceptable overall.

I left a Airbnb due to some tense conditions, and normally stay at the Hampton Inn Suites in Oak Hill. This was a better value, and I’m relived I know of another choice I can make in these ridiculous times.

Location but trashy

Front desk very rude. Could not understand gentleman and told me I need to listen better. Room was disgusting, microwave was filthy, mold in bathroom and dust all over the walls. Location was great though.

The place was not terrible but not the best. It did not include breakfast, elevator was out of service, the stairs and hallways were very dirty with a strong odor. The room had a very strong odor, microwave was not clean.

Simply look elsewhere, rooms do not look the photos and simply bad....

Kind of feels like you're going to get robbed in the parking lot and inside it's worse somehow. I wouldn't do it, pick anywhere but here

Customer service was amazing. The girls at the front desk were super sweet and attentive. The only reason I gave it a 4 star is because the shower pressure was horrible. I stayed on the second floor.

Great service

There was plenty of parking and overall this was a nice and quiet stay for me. The bed was comfortable and I liked the TV channel options.

Cannot pass up mentioning the police were called to the property to throw some guests out.

Joseph, front desk clerk, was friendly. We waited 10 mintutes to check in but he was the only clerk and the manager left the office.