Extended Stay America Suites Austin Downtown Town Lake

We could walk to the Austin Food & Wine festival from this hotel and that’s why we chose it. I rated it “ok” across the board and that is a good description of the property. Staff isn’t friendly and the “breakfast” is a packaged muffin, but for an overnight stay it’s ok.

Unfortunately, the property is pretty rundown. Chipping paint, old bathtub, dents all over the refrigerator. Pretty haggard.

2. Being told our reservation was invalid and we were getting a room only because someone just left

So this was a last second choice but the staff (except for one elderly cleaning lady,she was awesome) was very rude and there were a lot of suspicious men just walking the grounds, patrolling the parking lot and when I asked who they were I was told they were part of the staff. My wife’s SUV was attempted to be broken into. I definitely do not recommend staying there.

Within walking distance to down town and parking is easy.

The room just called bad and could have been cleaned better

Absolutely disgusting-do yourself a favor and book somewhere else. The floor was filthy, also felt damp, leaving brown stains on my feet. Encountered spiders and cockroaches. The kitchen was nasty with residue, and under the sink odor. There were holes around the bathtub, that could allow bugs to enter (see pictures). Customer service was extremely rude, and the front desk was practically nonexistent (even when calling from room). The room had no dishes, pots, pans, or utensils. After asking repeatedly, I was told to collect them myself at the front desk, where everything was dumped into a large black garbage bag. You must return your dirty towels to receive clean ones at the front desk! Practically anything you need, you need to get yourself! No housekeeping, unless you pay $25 per day for room cleaning. (Rooms are not cleaned daily for free, which under hotel policy only after 2 weeks of staying). The room was filthy, the service appalling, and the entire experience unacceptable. I would never stay here again and strongly recommend bookings somewhere else!

The only good thing about this hotel is its convenient location. Our room was filthy, cockroaches/bugs crawling on the walls, fire alarm hanging off the ceiling, moldy smell in hallways/room and when using AC. Very disapppointed. The worst hotel we've stayed at especially for its price.

Overall the motel was okay it's just a ridiculous price that I had to pay because of the formula one being in town price gouging is b*******

They came through when we needed a place to stay.

Very close to Palmer Event Center, bbq, Mexican, ice cream, river walk and pedestrian bridges to north side. Easy bus ride 20 from airport. No breakfast but the coffee was remarkably strong and good! The room kitchenette came with nothing but could get items at desk. Bed comfy as well as couch and desk.

For such an affordable place, it was extremely clean and quiet. The font desk woman was helpful and worked efficiently to get to everyone.

Great location, was able to get around without a car. Able to walk around safely by myself even at night. Property is dated but comfortable. Breakfast was literally grab and go.

Nothing too much to say Room was dirty. Have not cleaned under beds in a while. Staff not helpful location not the greatest of areas turned heat on and had a foul burning odor most of the night

Location. Breakfast was extremely limited. No fruit whatsoever. Only 1 type of coffee, no other drinks or juices. All they had was 3 types of oatmeal, very small packaged muffins or nutri grain bars. Very disappointing.

I like the location by the river downtown.?? I didn't like the hair's and dust on the floor on the restroom sink and especially the restroom tube was freaking dirty underneath the mat it was full of mold soap sum it was nasty I'm sorry but i was gross out. It was like the cleaning lady didnt do her job at all.That tube needs to be bleached out. Plus the cleaning lady cart was outside the hall for about 45min i was going to ask her for towels and a brum to swip the floor ...she never came out so i helped myself with 2 towels brum and vacuum. After 45 minutes she popped out of the a room and got mad at me cuz i got 2 towels. Cleaning lady was freaking so rude. So we started arguing i didn't say anything to the lobby girl cuz i didn't want to get kicked out so i left it like that. One thing the lobby girls had really great customer service she was nice. But that cleaning lady was bad bad worker and bad with customers. That never happened to me at any city i visit. I spent only 2 days and all that happened crazy my room#was 222 so that restroom can be cloroxed out and you all need to do something about that cleaning lady that worked Sunday Oct 11,26. Breakfast can be better. Over all my say was a 6.

Breakfast was coffee, oatmeal and some granola bars and muffins, I recommend to find another place to have breakfast. A lot of squashed cockroaches on the main halls. Room had a weird seafood smell and the bathroom didn´t have exhaust fan, no "natural" ventilation, just the A/C

Perfect location close and walkable to down town and zikler park

The bath tub was dirty

Just locations There was never anyone at the front desk, I was told I had to pay Extra and in cash to clean my room after my daughters surgery, no clean towel plumbing issues was really disappointing

I liked that my check-in was super fast and the location where I was going each day was close by. Parking was pretty easy, and it was quiet. The rooms come with a stove and microwave, but not a coffee maker or a basic set of dishes. You had to go and ask for dishes you might have needed. I can understand about pans and cooking items, but having to bother the front desk for dishes is a bit much. The other item I did find disconcerting is that I needed to say something to the front desk staff, and the couple of times I did go to see them, they were nowhere to be found...

The hotel is relatively simple but well located, which was exactly what we expected based on the website and previous reviews. The staff was helpful, and when I reported that the air conditioning in our room was extremely noisy, they moved us to another room the next day. The carpet in the room looked dirty, the mattress was not very comfortable, and the shower had weak water pressure. The breakfast is very basic, with only black coffee, hot water, tea bags, packaged cookies and small cakes.

Perfect for a quick stay, parking included, room was clean and comfortable.

We stayed here for ACL weekend. You can’t beat this location, just a one mile walk down Barton Springs. The staff was very friendly, they kept the lobby clean by frequently mopping after people brought in mud from the festival. No muss no fuss hotel, plenty of space, full size fridge. Perfect for just sleeping, showering and getting ready for the festival! No charge for parking while staying there which is a bonus! Used to stay here years ago, but stopped when it started getting run down. It’s non-smoking now and definitely improved from the last time we stayed here 4 years ago.

Fast check in! Friendly staff!

Location was close to the Hyatt Regency where I had a convention, and the price was cheaper. Parking was free as well. Bed was clean and comfortable enough but only 3 pillows on a queen bed. The place is old and it shows. Our bathroom sink looked so dirty but not sure why there were a lot of black marks in it. Room was humid even with AC on. Appreciate the kitchen but no utensils, plates or anything kitchen ware available. Smell in the hallway is funky. Side doors don't open with key card.

It’s a great place to stay on your vacation

You shouldn't think of a typical hotel.

The property was not clean

Clean and great location. This is an older "no frills" hotel. Outdated bathroom and no ice available. No coffee in room and free breakfast is muffin and coffee in the lobby.

Room smelt strongly like mold and while the staff agreed to move us there were no available rooms. The walls were wet and there was no bathroom fan to dehumidify the room.

When we first arrived the front doors have to work off the automated handicap buttons. They do not open easily. Immediately when you walk in you are hit with a very musky and odor smell. Upon checking in the guy at the front desk stated you only have coffee not what was advertised like the breakfast bar. Upon getting to our room it had a very unpleasant smell. There was hair in the kitchen sink, hair all over the bathtub and wasn’t cleaned. Two people to the room with one wash rag and one hand towel. My husband called the front desk due to the gross hair. The cleaned it by washing it down the drain. It wasn’t cleaned with cleaner. The next am we woke to shower and the lukewarm cold water was all we could shower with. Upon checking out today I found out the shower temp was broken and you have to stand there messing with it to get warm hot water for a shower. I have stayed at these hotels before but this was the worst and honestly I think the stay needs to be refunded. Next time I am in town I won’t be staying here. The staff weren’t even friendly.

This is a very basic hotel. If you need somewhere to crash for the night cheap, it will work. It’s just a bare bones hotel.

I understand that it is Austin, Texas, but the entire second floor smelled like marijuana the whole time we were there. It was disgusting. The first floor smelled like somebody's armpit. The beds themselves were okay at best, and then the towels weren't being replaced, to the point where we had to go and find the laundry ladies on the second day to get some. Parking was fine, and the area was conveniently located. I've stayed in worse hotels before, but the smell that never went away certainly knocked this hotel down a few stars

Ok

The breakfast included was just a small muffin and protein bar. The same stuff you buy from a vending machine. No juice or anything.

the price and the location were good for convenience, thats pretty much it. rooms smell of mold, entire building really, low water pressure on the sinks, toilets and shower and the wireless was barely working for basic email, trying any actual work was impossible.

Great staff, great location

Clean room and hotel. Free self parking in their lot and coffee, tea and breakfast snacks available the morning.

Although the rooms were non smoking, the room had been smoked in and smelled like an ashtray the staff was kind enough to give me some Air freshener.

there were no utensils, no cups, paper towels and we had to ask for toilet paper! Housekeeping was nonexistent! we were told by front desk that housekeeping was done once a WEEK! We had to take out our own garbage because there were no trash cans! We would recommend this place to anyone!

-The room had a rotting chicken sandwhich in the microwave and boxes/ trash in the room. -The bed was made. No bed bugs. -The shower curtain hangs outside of the shower no matter what. It floods the floor everytime. -Has a refrigerator, full sized. A stove top. -Bring your own pots and pans etc.

This is always my go-to hotel for a last minute Austin trip! Super close to downtown, free parking for anyone in the room, and usually low price

👍

worst exp. no proper breakfast.

Everything was smooth !

NA

Property is old & could use a good coat of paint & new carpet in hallways. Staff was ok

There were people throughout the property that felt threatening, and one person soliciting sex. I left within a few hours to move to a different hotel altogether.

Everything was just what you would expect, comfortable, clean, conveniently located, easy parking. We were only there for one night but it was a great location to explore the area on foot while knowing your vehicle was safely parked in a nice quiet, monitored parking lot. Our room was icy cold which was a great relief in the 106 degree heat outside, and the staff was lovely.

Guess my exception were higher. It was an okay stay. The door to our room needs to be fix. I didn't feel to safe knowing the door can easy be adjured with a simple push. The halls and inside the building itself is dated. They need to upgrade rooms and hallways. I can say that the elevators worked and were always ready when we needed it. The kitchen was clean but there were no dishes, pots or utensils. The bathroom walls were bubbled from water damage. Bathroom door rotted from water. Staff was friendly. Parking was good. Walking distance to some restaurants and walking parks.

Given its proximity to a major convention center I will strongly recommend every traveler going to avoid this hotel without significant changes.

Una de las chicas de recepcion solo me permitio estar 10 min en lobby despues de mi check out aun cuando le pedi permanecer 30 min para recargar mi celular. No esperaba un trato asi a un cliente

Great location

Very average

Only three floors so no long elevator ride. Room was updated and comfortable. Bathroom vanity top needs to be replaced as it is well worn. Guests should be informed at check-in that there is no daily housekeeping.

Service was AWFUL. Our room was never serviced until someone tried coming into the room 8am on the day of checkout. They ran out of towels??? And there was remodeling and painting being done. Also this hotel smells bad. Not coming back here. The staff had the worst attitude EVER.

Dark, smelly and basic af. Check In rep…on her phone was priority. Check out…rep on her phone for good 45 seconds with me there, making me wait. From lobby, down halls and in room, smelled old and smokey. Hardly any water in shower, bathroom sink was drops, towels smelled like they were just sitting there absorbing different scents. Conveniently located for sure but I’ll spend the extra few bucks next time.

To be honest this place should stay low budget or low cost because idk its kinda runned down and like i been to many hotels that are runned down but i kinda feel like its always been good hospitality and pleasant welcoming , but at this place , i felt like the hospitality and welcoming is not existing, the lady in the front desk has the worse attitude ever and just straight up looks like she hates her job , i even try to say thank you etc and you can tell she just hates her job, but the parking is okay , the room has this like humidity feel and weird smell in it , the restrooms have no vents or fans so thats a shame but hey if you need to just stay for a day i guess it works .

The beds are comfortable. I liked that the air could be adjusted.

Best thing of the stay was the free parking. Rooms outdated, property is dirty, cockroaches on halls ways and inside the room. Not as pictured!

Staff was friendly

The only good thing about this hotel was the staff

Nice stay

The hotel reminds of a run down apartment complex in every corner there’s no smoking signs but as you walk past the halls it’s smells like smoke when i got to my room that too smelled like smoke windows were dirty people in mostly every room were very loud liquor bottles outside the doors for the price i don’t recommend should be in the $70 range besides all that staff was friendly &’ very helpful

The property could benefit from some cosmetic updates, particularly the paint and the elevators, which are showing their age. However, for a short stay, it met our needs well. One thing future guests should be aware of is that, despite being a non-smoking property, there was a noticeable cigarette smell in some areas. Overall, we had a pleasant experience and found it to be a good option for a one-night stay.

There was sufficient parking. There are spaces which the hotel oversees. There is also parking for pay using a different service.

Needed some update amenities and breakfast or some type of refreshments offered either a front desk or buy.

Most building doors were very old and in need to replacement; manual front entrance doors were difficult to open; my room (and entire hotel) had a funny smell; my key card slot seemed dysfunctional and it was difficult to enter my room; bathtub was janky with chipped porcelain on tub floor; TV was dysfunctional, everything was tinted blue. My bed was comfortable and I slept well and did not hear any neighbors but I will never stay at an Extended Stay again.

Room was okay, kitchen was straight out of 1987. AC was strong but so was the weird smell in the lobby and hallway. Water pressure was nonexistent, felt like someone was spitting lukewarm water at me. No maid service, had to bring my dirty towels downstairs and wait for their mediocre staff to get me new ones. Took 24 mins. Close to the Harper so that was key but this place needs to be pressure washed with professionalism and care.

Very good , everything is fine

Front desk Latina girl is unpleasant and unwelcoming. Also it smelled weird upon walking in like it smelled like dirty dog or a stinky pet store. Stayed in room 213 it smelled like burned wiring or some weird smelled that was irritating. There’s no daily housekeeping service when I asked the front desk. The phone in the room is for decor bc that doesn’t work either. The restroom tile is coming off like it’s peeling off. The bathtub faucet was sooo hard to turn on and figure out which way was cold or hot and the tub was dirty. I swear the pics online makes this place look alright but it’s a trashy motel. My ankles has bug bites and idk if it’s from the bed or the room floor . Also the carpet is so dirty my feet were so dark from walking barefoot in the room. I know I shouldn’t have done that in the first place. My sheets had hairs in it. It’s a great location but that’s all that this place has going for them . Aside from that the property is run down and needs a serious remodel and upgrade. Dont stay here even if it’s cheap. It’s cheap for a reason. Youll hate it as much as I did.

Nothing at all like pictures online when I booked. It was so old and grotty. The entrance is not welcoming and looked like a fire exit. The bedroom smelt terrible. There was water damage to doors and paint peeling off. The fridge all dented. Just felt dirty and I didn’t want to be there. Staff in reception were polite enough but I wasn’t asked how my stay was because I think they must know the answer. The only good thing was maybe the location but wasn’t worth it.

Dirt filled windows Food on stove Bed filthy Chairs not wiped down Nothing dusted Floor not cleaned

The rooms are clean, just no exhaust fan in the bathroom...walking distance to restaurant and store

Parking was easy and there was plenty of it. The room was very clean and comfortable. The staff were very polite and helpful.

Good for the price. Clean. Comfy. Full kitchen. Easy parking. Close to all the prime locations. Walkable too.

Overall, good experience good price good room I would go again and I would recommend

Friendly staff, clean room, comfortable bed made my time feel worthwhile. Location wasn’t too far to walk to parks, water attractions, gyms, food and downtown.

Let talk about the staff . Everyone was amazing except for the young girl that checked us in we showed up at 2:55 we asked her if we can start checking in she said not till 3:00 when 3:00 o’clock comes up there is like 4 people waiting to check in because she told them the same thing . We watch her walking off , getting on the elevator at 3:00 to check if the rooms are ready . We were like why didn’t she check before 3:00 ? Let’s just say her customers service sucks . The other colored lady’s that were there were amazing very helpful .

Thanks for the comfortable stay.

Clean room comfortable bed and cold AC

Building and inside are not maintained well. The elevator is smelly.

Friendly staff, helpful , convenient.

Honestly, the STRONG smell of smoke is what prompted this review. It smelled just horribly strong.

Parking was easy. Great room for the price.

Older building with some wear and tear, but suitable for a night or 2. My room was spacious and clean. Staff was helpful and friendly. Good price too

This room was not clean .. lots of dead bugs and several roaches !! Very gross ! Room smelled like burned food .. hallways smelled like old burned food .. strong bad odor ..

Friendly staff and loved the room

The property is very run down and dirty. Staff was not helpful nor friendly.

Room smelled like cigarettes. No water pressure in the shower. Staff was great.

Clean, spacious room, quiet area.

If you tried to park late there’s no parking only in the back of the hotel and there’s people inside their cars hanging out I was scared to get out of my car. I had to travel to Austin for a concert never again

It was last minute but we were absolutely satisfied with our stay. The only two negatives were there was no ice machine and they ran out of pillows. But besides those two things. The price, convenience and safe parking was awesome. Definitely will be staying again.

The kitchen was clean and ready to use! The fridge was dirty. The bathtub was really gross i didn’t even use the shower because I didn’t want to. There were crumbs and a few stains in the carpet. The office chair had stains on it. Staff was helpful. Parking was good. The bed was really clean I can really appreciate that but everything else was kinda dirty.

The staff stated that a portion of my total payment would be refunded which I have yet to see after almost a month. I will never be returning to this hotel again. Side note the whole property is relatively dirty.

Parking was great. Hotel is within walking distance of many downtown sites.

Smells horrible

The hotel needs some maintenance, particularly the bathroom plumbing

There should be two people at front desk during peak check in times. No silverware or cookware. An FYI to guests. No do not disturb sign to hang on door. Great location for down town for a solo trip or for college kids. No frills, bells or whistles here. Bed was clean and comfortable.

Location is great and the price is great as well. I would say as I enter the front office got hit by a musty smell like urine. As I walk to my room the smell got worse. I think the carpet could have been cleaner. The room was clean but the bed sheets could be updated. Oh and do not use the vending machines they do not work but the night mgr failed to put up a sign.

It was legitness

It is just a few minutes walk from downtown Austin and includes free parking, which would cost $50 a night at downtown hotels charging twice the rate as this hotel.

The room was dirty like food stains all in the kitchen, Water pressure was horrid. The bed was horrid. The worst sleep i ever had. Felt dark, gross, If it wasn't for the business trip i was on i would have left.

Easy parking and great location. Room was very clean and comfortable.

Property was in a good location, easy to get to and leave. Staff was nice at check in and check out. We didn't need much but a place to sleep. Plenty of towels in the bathroom for 2 adults. This was our second time staying and will not be our last.

First room smelled like raw fish. I asked to change. The second room had a large gap between the door and the doorjamb, making it very easy to break into to. I had to take my belongings with me when I left the room. A tiny muffin and coffee for breakfast. For $150 a night I would expect a tad bit more. Staff was nice.

Breakfast was definitely a "grab & go" and limited stock. No fruit or yogurt available. Coffee was lukewarm close to the end.

great location with free parking

A couple of blocks from S. Congress.

Great location for the price!

Room was ok, staff was super friendly on the first day. Second day not so much.

The hall way bad smell and the room. I had to go buy air freshener spray . The bed was 100% uncomfortable. It was like sleeping on plywood

Everything!

Awesome stay

Having stayed here before the room was as expected and most of the staff was courteous.

Cheap clean good location

Room could have been cleaner

Room was nice and clean but no water no ice customer service was rude

Reservation was canceled by hotel because she didn’t arrive until 1 am in morning. This reservation was prepaid via the Expedia website. Unable to get a hold of a live agent at Expedia for help. Chat agent sucks.