Extended Stay America Austin Metro

It had been 13 years since I had stayed there. While the room was very large and everything worked. The floor was buckling under the bed. And there were bugs in the room. It wasn't a full on infestation. But I still shouldn't have to kill any bugs in a hotel. And I know that's not necessarily the staff's fault. And they were wonderful. Overall I did enjoy my stay. And should I ever say again I'll just make sure to bring my own cleaning supplies. But again for the price it was just what I needed. I do recommend staying there as long as you are able to clean your room when you first get there.

Smelt badly of marijuana & cigarettes as soon as you step in + the rest of the hotel. Checked in and the room they gave us was dirty and still had trash/food all around the room. Wasted my money, I didn’t even feel comfortable staying there we checked in and left within the hour the place itself was filthy and in bad condition. I would not stay here at all even if you paid me. Just play it safe and spend an extra $60-$80 on a better hotel this was a waste of my time and money.

No remote in the room and wasn’t there when the front desk was open to get one. Sheets were dirty and I found a roach on the wall hanging out.

The hotel might want to consider stricter smoking-in-the property guidelines to ensure that the hallways are smoke-free and prevent non-smokers' exposure to second-hand smoke via the ventilation systems or common areas (i.e. hallways) Property is close enough from the downtown area by car. Public transportation though available takes about 45 to 55 minutes. The staff at the property was friendly and respectful. The price was reasonable for budget conscious Travellers.

My stay was good and the accommodations were good! 👍

rujytuhfjkghkgkhgkfgjkjgfkgfj

Everything

We booked the hotel through Expedia, when we arrived to hotel they canceled our order in 10:00 PM. never book those hotel again.

Location was pretty good Very sketchy environment definitely not gonna be a family friendly environment, website says it's a non smoking hotel but the whole place reeked of marijuana, tweakers everywhere, no washcloths on the room and when I asked I was told that management hasn't ordered more so they didn't have any to give out , there's not always staff there when we left there was a roll down door over where the receptionist would usually be pool was disgusting, elevators were filthy , definitely for a certain type of lifestyle so if you arent on drugs I'd suggest another place

Location It was not clean enough.

room was infected with roaches, linen looks so dirty and full of cigarettes holes, room smell so much as cigarettes smoke, could not sleep do to noise outside from people drinking and shouting.

Not clean. Roaches, stains.

The price was pretty good for the room

roaches in the rooms , light switches didnt work and the kitchen was dirty along with the lobby. didnt even stay, we walked in , and walked right back out and asked for a refund on the booking

The general manager is very professional and courteous he goes far and beyond to make sure you are satisfied with you stay

No elevator. The whole floor smelled like tobacco. Roaches in the rooms. Towels looked really worn out. Less than half a roll of toilet paper. Floor was uneven. As per our kids staying in a second room, the room looked un sanitized and the smoke alarm was covered with a plastic bag. We even decided to skip a shower, that's how bad it was. The stairways were nasty, trash all over the place. Its a shame, the rooms are very big and very spacious, those are hard to find, but the place is really badly maintained. This room is in a tie with the worst one we have stayed on.

For a one night business stop it was outstanding. Elevator was OOC. Rest of the place was clean and well kept.

The staff is absolutely excellent. He was helpful and went above and beyond. Elevator does not operate. Roaches in the room. TV did not work. Terrible WiFi

The only exception I had for reason to finish my stay was because the staff was so helpful and kind and extremely polite. He tried to help with every issue I had. This hotel needs a proper cleaning before accepting new guest.

I have stayed there 2 times and the rooms are always dirty. Trash, linens, towels, floor are always dirty. Bed Sheet don't get changed . Honestly there is something wrong with housekeeping.

Hallways need to be swept and rooms need to updated.

the stuff on the wall is nasty

Dirty

Everything was dirty the common area the hallways the elevator was broken there was no breakfast do not go. The place smelled of weed and cigarettes

Liked nothinf horrible stay Blood on our 1 towel, no night staff, elevator not workung. Kids running hallways all night, curtains hanging off wall, no light in rr, feces on fridge, horrible manager

The hotel hallways smelled as well as the room was dirty. I did not get any clean towels for 2 days

Nothing

Elevator was broken, walls dinge, smells in the halls, staff closed the front checking windows never opened in the morning. Side doors to the hotel where never locked shut. The sensors never worked. Main door inside was hard to enter.

There is no breakfast, no coffee and my room was not even close to ready. I thought I was on the janitorial room. I was not happy with the service. Low in staff or employees

All staff very friendly

With that, the hall doors to the stairs could have been left open so air from the halls could cool them; they were very uncomfortable. The stairways had trash, stained carpet and bags of trash left at the bottom by the exit door. A full trash bag(s) was left open on the curb, garbage spilling out. The room wasn't what I expected from the photos and nothing I would have used for extended stays. It was cramped with old furniture including a recliner that reclined but wouldn't retract(?), broken dresser drawer, no useful items anywhere; not even plastic cups in the bathroom or cabinets to drink water with. The desk chair was the nicest most-modern looking feature in the place. Outside was OK but one picnic table was rotted and the pool water was filthy. Dog owners were not very responsible and no one bothered to check that. I know there was at least one maintenance person present as I saw a cleaning cart move in and out of the stairwell. Poor choice of materials when doing the bathroom - the 'stone' counter on the vanity looked as if it had blood spilled/stained. I scrubbed but it was clearly (a weird) part of the counter. Bugs were noticed in the bathtub drain and the tub surround. The toilet seat was very loose. The lady at the front desk was pleasant. When shuttered at night the lobby could have been an entrance to a jail.

Shout out Hotel employee! New lady at front desk is doing amazing and of course Hotel employee is too!

Other guests dirty

No clean room no soap no shampoo no ice bucket no cups Not cool! Unacceptable for nearly $100

Stay was comfortable. Corridor condition can be improved.

What I didn't like was having to take out my own trash but hey we can't have it all and that wasn't exactly part of what I paid for. Am I right?

The elevator did not work for the last 4 days of my stay, and my key card lost its program at least twice a day. The stairwell had broken eggs for 3 days and was only cleaned after I complained. The manager told me she only has one housekeeper for the entire 4-floor property. People loiter in the parking lot at all hours; there is no security guard, and the front desk is closed at night.

Filthy

I arrived late and there was a problem w my reservation. After explaining the rules and processes, he was able to create what felt like a miracle in an impossible situation. Thank you, I appreciate your patience, and hope others can learn from you how to be a genuine, resourceful and wise hospitality professional. 🙏

The property was dirty, had roaches and broken down furniture. They changed my room and it still sucked. Not to mention the elevator was out of order during my entire stay.

Hotel was dingy. The lobby is extremely small and still had a Christmas center piece on the table. The hotel is not staffed 24/7. I had to check out early for a flight and the gate for the desk was down. I had to get a blanket from the desk before bed and had a difficult time finding the correct door to the lobby (there was no signage for that door or the elevator). No tissues, cups, or coffee maker in the room. Horrible hotel.

I did not stay here! I pulled up and there were all kinds of people wandering around the dimly lit parking lot. At the front desk things seem possibly okay but The WHOLE PLACE REEKED OF DOGGY FECAL MATTER AND URINE! I didn't notice it at first until I was let in after getting my key. As soon as that door leaving the fro t desk opens it just hits you!! Still trying to be opwn minded I headed up stair to see my room. The exterior of the door to the room was dirty with black smudge marks all over it. One of the lamps did not have a bulb in it. The window had permanent marker drawings all over them, looking out to the view of a pool that looks like it hasn't been cleaned since installation. The air-conditioning system had black stuff all over it and looked as if it had been taped up at one point. There was double sided tape on the walls like someone tried to hang something there. The carpet was worn, dirty and had an odor like a landfield. The door looked as if it had been kicked in at some point because the latch was broken leav I ng no way to secure it. The picture frames, door frame amd sheet eock had been nawed on by what had to have been a large brewd dog AND TO TOP IT ALL OFF....THERE WERE ROACHES. I recorded one of them crawling up the wall in the bathroom before returning to the front desk to make a complaint. The lady at the front desk said " I am the General Manger

Pretty bad room. Room was the kind you check the bed before getting in to see if there's a dead body or bed bugs. Bed was comfortable and air conditioner worked good but that's it! Bathroom was something you want to forget about just go in and do your business and get the hell out.

Soon as you walk into the building the smell of weed hits you. We had 5 kids with us. Looked like a prison facility. Everything was barely working, not enough towels, didn’t stay cool throughout the night, drawers were broken. It’s so ran down.

This is a basic place to stay but allows you to rest safely while spending your day exploring Austin.

It was all good

Thank You

The extended stay is filthy the room was clean but the dogs roaming the carpets in the hallways and etc the staff checking me in very rude not a smile not a thank you or anything just rude would never stay again

Great

Great 👍👍

Great

The rooms were outdated and rundown. Not worth it for the price. This hotel needs an upgrade for the price

Great

Room was filthy and it smelt like someone was smoking weed all day in there room only had 2 towels for our entire stay if you wanted they cost money for clean towels , no breakfast was even offered here. Don’t waste your money on this place

😃

You can't lose at xstanded

Peasant stay ! great staff👍👍👍

Yes everything was good

Yes

I had to do a good cleaning on the refrigerator, cabinets and bought a carpet cleaner to clean the carpet. The room had a strange smell and that seemed to go away after i cleaned the carpet. I found drug parafanelia in the room as well and cleaned that out as well. It seems like a decent location and it should suffice until I find an apartment that I like.

Elizabeth and all the staff are really great and friendly great customer service and always helpful

They did not honor my reservatio. I booked at their front desk at mid night. And they did not return my money they deducted for the reservation they did not honor. I am waiting for my refund.

Easy accessible parking. Old, worn, stained furniture and flooring. Seemed very clean though. Noisy at first but everyone followed the quiet time rules.

That place is a dump and is roach infested.

Room was not spotless. Get new carpeting in hotel. Too many Stains‼️

Office charges for clean towels, key cards kept messing up where we couldn't get into our room and property doors, and a/c wasn't working in the room. Room was very out

!

Mal olor

Ms K and Noela are Awesome! They have Outstanding Customer Service!

dirty

I love the manger

The manager there is amazing

It was a convenient stay

Included in the price right????

At that moment, I was told I would receive a refund since I was being removed through no fault of my own. That was a lie. They refused to return my money and hid behind their “no refund” policy, even though the entire incident was caused by them. This is a property that allows employees’ dogs to jump on guests, then kicks the guest out, and finally keeps your money like they’re reaching right into your pocket. Completely unprofessional, unsafe, and unethical. If you value your safety, your sanity, and your wallet, stay far away from this place. There are plenty of other hotels in Austin that don’t treat paying guests like disposable nuisances.

The property smells and front desk clerk had an altitude while I was checking in. Never again!

It had a disgusting snell. And very loud from upstairs

horrible, roaches and filthy

By far the best experience ive had from the Extended Stay America chain. Extremely clean and well maintained and the setup of the rooms were great

10/10 will come back!

This place was just nasty! Roaches all on the wall and floor

Whole building smells bad , carpet is sticky and no trash cans available in room

M

We changed rooms twice. In the first room the bathroom sink was stopped up with gross debris in the sink. The second room was filthy and smelled like cigarette smoke. The third room still had garbage in the trash can from the last occupants. People at the front desk did change the room but were not nice.

If roaches, sticky floors and frivolous fees for amenities that would otherwise be standard (like fresh linens) are your thing, well, this place would be a match for you. Not to mention the cracked sink and barely functional shower...but those are things adventurous travelers can discover for themselves.

I like the friendly atmosphere at this quiet and cozy place!

No dishes or cookware rven though it had a kitchen. No coffee pot. Gront drsk is closed from 10p-10a so no one to help you when you have an isdue like our toilet getting clogged 3 hours after arriving. Very ghetto hotel smelled like weed all in the building. Will never stay again !

Room stunk like weed and cigarettes. Beds appeared clean. But did not smell clean. Very dated and worn out shower faucet did not work correctly at all.

The rooms are out dated. They are clean but the kitchen needs to be updated!

Our stay was absolutely awful. Our room had bugs in it, it wasn’t clean, the door to the room kept getting stuck so you had to body slam it to get it open, the AC was coming off the wall the lights barely worked the room smelled like smoke and we had a lizard in our room. When we went up to the front desk to get someone to help at least catch the lizard no one was there after 10pm and no one answered the phone when though we were assured that someone would answer after 10. We were forced to stay the night even though we really didn’t want to and when we went to talk to the property manager the next morning so we could cancel our reservation she laughed at us. I will NEVER stay with Extended Stay Austin Metro ever again

I chose this place based on what I was looking for as far as amenities, example, breakfast, pool, etc. based on the description this place was best. When we got there we were told that there was no pool(closed), there was no ice machine, they do not do breakfast anymore.

Didn’t ask my age when I was checking out online and verify that I was 21 before i paid them full price. Once I got there they refused my stay at 8:00pm and did not give me a refund even though i had not been asked any questions regarding my age before paying full price.

Bed bugs , no bathroom door lock .. friendly staff however the property facilities need to be improved . Not recommended for family !!!

Love ot

Was nothing like advertised! Smelled horrible! Smelled like weed, cigars and dead animal!Dirty! Never again!

The hotel was totally run down. There wasn't even coffee or a trash can in the room. In the parking lot they had 2 picnic tables & people were making noises & who knows what else late into the night. Traveling as a single woman I felt very unsafe. Hotel staff at check-in was nice. I left the next day at 7 am & there was no staff to be found.

The room was nice, but sofa bed wasn't prepare to be used. No sheets were provided.

When I got there they told me they over booked and said I didn’t have a room then gave me a “deluxe” suite which the freezer door would not shut completely (we couldn’t use the freezer it was room temperature) the room also smelled like mildew worst experience I’ve ever have using Expedia

I booked a room 9 days in advance & read their terms of service carefully before booking, which CLEARLY states check-in time STARTS at 3 pm, you will be charged if you don’t check in by 6pm, check on times are listed & They Do Not Honor Their Own Stated Policies. They Lie & can not be trusted. At 5 pm, as I was about 15 minutes from hotel, they called to tell me they Would NOT honor my reservation, they had OVERBOOKED & reservations are on a “first come, first served basis” Again, their own policy as stated is that check-in time STARTS at -in time iSTARTS at 3pm. Reservations are on a “first come first served”basis?!?! Their website says NOTHING like this - the GM blatantly LIED to me, the company is dishonest & Does Not Honor Reservations! As it was the first day of SXSW, there was no possibility of finding another room in Austin. Do Not Trust This “Hotel” to honor your reservation. The manager threatened to NOT refund my money because of my “attitude” - even tho THEY DID NOT HONOR MY RESERVATION! - I was less than 15 minutes away & would have been there well before 6pm - & their “policies” CLEARY state check-in times & says NOTHING about “first come first served”. Do Not Trust This “Hotel” to honor your reservations. They are dishonest, making a reservation is useless - They Do Not Honor Reservations!!!!

It was in bad neighborhood and it was dirty. My reservation was not secure and was cancelled by the hotel.

Stuff doesn't work, room stale, uncomfortable, deskperson not attentive, property and rooms need updating badly

The staff are very understanding and accommodating

This was horrible it needs cleaning and also there were roaches crawling the microwave and refrigerator was horrible I’m a travel nurse and it left a really bad impression compared to your other properties it was definitely not worth the money and I was so nervous about the bugs I slept with the lights ON

Trash everywhere. Every night there was a fight or a party or crackheads around every corner.

Adults running around the parking lot barefoot. Urine on the floor of the elevator. When our elevator opened up on our floor, the was trash throughout the hall and chicken wings all over the floor. Our room had needle caps, and weed stems in the drawers. The room smelled like pee. We got there at 10:15pm to check in and left at 10:30 and had to find other hotel. We would like a refund.

Where to start? I’ll go with the good, First the check in guy super cool, no problems with him…. Our room was cleaner than I expected given the rest of the property. Now the bad, Our room was next to the stairwell, we attempted to use the stairwell as the elevator was filthy, there was a wet flood sign just laying there and sawdust all over the floor. But when we walked into the stairwell it smelled like human feces and urine. I just about vomited and had to turn back to use the elevator. The room keys, we had to have them reset every time we left the room. One time I waited, yelling for a counter clerk for 10 mins and no one ever showed. They were somewhere in the building and finally showed up. The staff doesn’t care, and it shows. Do not stay here. Run!!!

On the plus side, there was plenty of parking, and the coffee was hot (and good), and the property was quiet.

The hotel was always loud and I believe people live here on the regular. Hallways constantly had debris in it. Looked they were never vaccuum. Noises all night, inside and outside the room. Bedding was not the best either.

When I arrived to check in at the property it was after dark and there were people hanging around outside the building smoking weed. There was garbage all over the grounds and kids running in and out of the building. A female was sitting inside the building and was staring as if she was high. I felt completely unsafe and left immediately. I would NOT recommend this property.

Worst check in experience. Was overbooked

Clean and great service

Hotel said nonsmoking, but the whole hotel stinks like smoke. Place is very outdated, carpet extremely dirty, bedding was very uncomfortable. If it wasn’t b/c it was already 11:30pm when we got there we would have stayed somewhere else. Never again staying in this brand of hotels.

The hotel is very unkept and dirty. The first thing I noticed was the smell of smoke entering the facility. Secondly, I had the horrible experience of having a dirty pull-out bed that had remains of what appeared to be blood all over the bed. The front office clerk did try to assist me getting another room but informed me that the pull-out bed was also dirty. I canceled my reservation and took my business elsewhere. I am unaware the hotel is an affordable hotel but there is no excuse for this type of deplorable conditions.

This hotel was dirty, had roaches, the smell of marijuana was horrible, definitely will not stay again. Sketchy characters outside not a good area!

Absolutely the WORST hotel I’ve ever booked. It was NASTY. Do NOT book this hotel. There were dead roaches in the room and in the hallway, trash littered everywhere in the hallway. It appears nobody has vacuumed or cleaned the carpets in months. The second you walked into the hotel, you could smell weed. The entire 3rd floor smelled like weed, we had kids with us this stay, that is the only reason I’m complaining about the smell, but it’s posted as a non smoking facility. Austin PD was being called to the property while we were addressing concerns with the front desk, by the front desk. The only good thing I can say about this whole experience, the guy at the front desk was PHENOMENAL. He was so polite, understanding and apologetic for the entire situation that he had no control over. if I could I would give him 10 stars.

Honestly the hotel is good conditions if their can managed the property.

Room had previous guest’s trash. Bed sheets were not replaced, bed was undone. Bath towels were used. I had to go to the lobby to request for bed sheets and towels so i could make my bed, staff did not offer to send anyone to do it. Terrible experience.

Did not have a room for us so we had to leave

I booked two rooms and when my crew arrived to check in they were told they did not have any rooms available. This is completely unacceptable.