Embassy Suites by Hilton Austin Downtown South Congress

Not very hot water in shower

Friendly staff, very spacious rooms, awesome breakfast, and good location All was great but the happy hour for free drinks should be extended or disclaimed on the little cards

Outstanding hotel ... apartment like rooms ... modern step in shower ... free super breakfast ... free drinks and snacks during happy hour ... great location ... what more can you ask for !

Great location and breakfast.

Big rooms on the 9th floor. Very Quiet for a downtown Halloween night.

Greatness

Good hotel and good location

All good

Lovely place to stay. They have a great happy hour deal. My first room had a weird smell, which I guess can happen anywhere, and the front desk was super helpful about moving me to another room which was lovely. The TV system is ancient though, so don't expect to login to your netflix/streaming aps like you can at other properties. Other than that, everything was great. I'd just say their TV systems need updating.

Great stay. I never stay south of Congress but now will. Great little walk to 2nd street along river. Great staff, awesome room, wonderful amenities including hearty breakfast and delicious happy drinks menu.

food was very good; I liked the set-up and use of the space. staff was attentive and polite. I would definitely stay here again when in Austin. nothing :-)

Very very outdated and in need of renovation, unclean room , reeked of cigarets although in fully non smoking hotel , skipped room cleaning , issue with the room keys every day . For the price paid totally not worth it

The lobby area is beautiful and the breakfast is great. The room we were given smelled and the AC did not work. They did switch us right away. Front desk staff was really great. They say they have a restaurant and bar. Restaurant is stretching it a titch. Bar was okay. Probably will not stay there again.

The room was amazing great view real clean. There was nothing for me to complain about at all. I would definitely stay there again.

No complimentary water for checkin. And no bell boys to help with luggage or anything!!! I will not stay again. Toilet ran all night until you had to get up and hold handle. No more ice in ice machine. And no room service or good restaurant to choose from in hotel but breakfast!!!

We had a wonderful experience during our stay! The hotel was clean, comfortable, and welcoming. The staff was friendly, helpful, and made us feel right at home. Everything was well-maintained, and we truly appreciated the great hospitality. It was a relaxing and enjoyable stay from beginning to end. We would definitely recommend this hotel to anyone looking for a comfortable place to stay. We look forward to visiting again!

Whenever I stay at a hotel, I'm cleaning anyway, however, some things in the bathroom needed some attention;other than this-no issues. We didn't partake in the breakfast. Jessi, Diamond, and there was another young lady that was the best. For Embassy's benefit, she worked the same shift as Diamond.

No toilet paper in the room for starters. Never in my life did we not have toilet paper. The iron was trash - not working. We asked for a room facing the city and got one facing the parking lot. What a disappointment.

Nice atrium area. Free Happy Hour. Great breakfast buffet included. Walking distance to SoCo and downtown!

The hotel charged my credit card again when checking out after I had already paid through Travelocity.

Hotel is okay.. However, they oversold my night and I was only give one of my two rooms. Staff helped me solve the situation.

Great breakfast. lovely room and very friendly staff

Great breakfast. lovely room and very friendly staff

Nice happy hour and Anazing breakfast. Quiet room with good location.

Very clean the staff was very friendly Enjoyed it very much it’s my third year

Very clean the staff was very friendly Enjoyed it very much it’s my third year

Very good

Excellent service, perfectly located. Great staff.

Loved the breaks and happy hours.

Hotel is a bit older. Rooms are great. One gripe I had was the elevator. Made some strange noises

Friendly helpful front desk.

I stayed here for a race. It's at the end of the "bat bridge." The staff was really helpful. The breakfast was amazing. The hotel is on the older side and it shows a bit. It was a nice location and worth what I paid for it. However, I did feel like there was a bait and switch moment. They asked if I was parking at the hotel without telling me that the parking was going to cost a ton of money. I was able to find cheaper parking on an app, but with my car only in the hotel parking lot for an hour, I still paid for 24hours. Be warned that the parking is very expensive if you use their garage. They should disclose this when you check in and they ask you if you are parking with them.

The carpet was freyed a d the sheets not clean

Seems a little outdated

Great staff great location great price

Location Our bathroom was dirty, mainly the shower. Had to wait to long for room service to bring us pillows and sheets that we’re missing for the sofa sleeper.

Location Our bathroom was dirty, mainly the shower. Had to wait to long for room service to bring us pillows and sheets that we’re missing for the sofa sleeper.

Room was large and very clean. The breakfast was just okay. The snacks for the happy hour were cheap and poorly displayed. Great location. Staff was friendly and helpful.

Friendly staff and offered free parking due to broken elevator in parking garage. Good breakfast bar with lots of options

Many renovations that were not communicated on the website before booking or even after the booking. For a weekend stay, it was fine. If i had booked this venue for business purposes, I would have been embarrassed of the lobby, bar area and parking.

Nothing apart from location Very unclear signs for parking on arrival. Elevators from the parking lot to the hotel weren’t working. Musty smelling rooms, all very yellow and brown, curtains obviously had not been cleaned in a long time and grimy from being pulled open and closed. No running water in the building with no definite solution after a day of sightseeing and needing a shower before dinner reservations.

Breakfast Cockroach in bathroom. Amanda the supervisor. Rude person and should not be in the hospitality industry

Disappointing

Breakfast Cockroach in bathroom. Amanda the supervisor. Rude person and should not be in the hospitality industry

I love how spacious the rooms are and the covered parking. They also offer complementary breakfast which is nice with an omelette station. Walking distance to local restaurants/bars.

The main problem was the shower water was only hot in my room, #211: Too hot to shower at all. I had to go to the swimming pool to take a shower both mornings. The staff was not helpful in solving the problem. In addition, the parking garage elevator was out of order, requiring climbing stairs to the third level.

Relaxed and good staff. Nice breakfast Can have some maintenance and looks little aged.

Staff did address issues immediately Broken thermostat and lamp, Luke warm shower. Water was turned off without notice so the toilets wouldn't flush. Elevators were broken and you had to park on the 3rd floor or higher in the garage.

Broken thermostat and lamp, Luke warm shower. Water was turned off without notice so the toilets wouldn't flush. Elevators were broken and you had to park on the 3rd floor or higher in the garage.

Enjoyable

Staff is friendly, room was clean, breakfast is very good

Great location on South Congress with a nice sized room. Nightly happy hour is always a bonus.

Diamond at the front desk was extremely helpful. I had an issue with the room we were assigned. She quickly made it right and assigned a new room. We were there for three days and two nights over the weekend. We never say the bar open, which was disappointing.

Location x3. Clean place close to everything we needed. I was hoping as a Genius member we'd get downtown city views!

I was hoping as a Genius member we'd get downtown city views!

Excellent breakfast buffet. Will stay there again in the future.

The room was very clean. The staff were very professional.

Great!

Lobby area was nice We waited an hour and half to get into our room which should have been ready at 4:00. Wasn't ready until 5:30. Very frustrating and there was NO manager onsite on 9/6/26!! Very poor decision on the managing dept not to have at least one manager on site. Multiple rooms were not ready by 4:00 and multiple rooms were not ready until 5:30ish. Trust me, all of us guests were upset and frustrated. Our room was clean and nice, however, the shower was old and looked like there was mold growing in it. We didn't even use it because it was so gross looking. The bedroom either smelled like pet urine or mold. Even the pillows smelled gross. I'm a Gold Hilton Honor member and always try & stay at a Hilton. Hilton needs to step up their game.

We really enjoyed our stay. The location is great

I have pics Filthy air take doors scuffed badly

The staff was extremely helpful and friendly. Breakfast was great especially the custom omelettes. The lobby was a nice place to relax after exploring Austin. Great location!

All the staff were very polite and positive. There was a young maintenance guy walking the hall very cheerful and polite didn't catch his name, and a lady Chante at the front desk, You could tell she loved her job and was such a joy during check in. You don't find that so much with younger people these days. Over all the rooms and the hotel were very well maintained and clean and that will be my hotel of choice on my next work trip to Austin.

Staff was really nice and helpful and rooms were clean

Friendly staff.

Never got $300 deposit back even though they said they would refund it. Lots of wear and tear inside. Amenities are very outdated. The breakfast buffet is great though.

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Loved the free happy hour

Everyone and Evers great! Highly recommend it!

Great environment and welcoming staff! Rooms a little outdated but clean. Bar clases early for the weekend at 10pm.

X

The location is perfect- right on south congress avenue. The staff was very friendly and helpful, they have an indoor pool which was perfect in the heat! The free breakfast was great- made to order omelets, waffles, sausage, bacon, biscuits, cereal, bagels, yogurt, etc. they also had a coffee and soda station that was really nice. They have a pretty big fitness center, and a spacious bar area. Bad stuff- All the elevators in the parking garage were broken, and we had to park on the 3rd floor (1st and 2nd floor were reserved for other establishments) and take the stairs every time we wanted the leave the hotel. Our room was in need of repairs and upgrades- the faucet was broken, there was a hole in the bathroom ceiling, the bathtub took a while to drain, the toilet was always running, and the counter/ mini fridge area was eroded and needs to be replaced.

Loved our stay! Great location.

Well worth it! The location was great. We got to see bats just to walk away and was able to enjoy South Congress shops all on foot. The free breakfast was amazing and had good options. I really enjoyed the freshly prepared omelettes I felt super fancy with drinking fresh cucumber water every time I got off the elevator the room was great. I wish the showerhead was a little bit higher for my taller husband. It’s a pet friendly hotel although we did not bring ours. I think if we needed to this would be a good option as well. The two drink per adult happy house every day was an amazing perk. We come to Austin a lot. I wanted to try something different and I think this might have been what we were looking for all along.

The parking garage was not working but they comped our stay so that was great. Food was really good and it's in a great spot to e the bats

The hotel seemed tired (out dated) and parking was ridiculously expensive..$50.

Breakfast

Great stay in Austin. Incredible location and helpful staff

We stay here every year when we come to Classic Game Fest and they never disappoint. The staff is great!

It was good stay!

excelente !

Rooms clean, awesome breakfast, especially staff at omelette station. Downside is the parking garage, definitely affected overall rate. Was told that elevators not working as of recently but I stayed at this location approx 3 years ago and had same issue! The stairway is dark and scary, had two children with me. Prioritize repairing at least one of the elevators, in meantime al least add good lighting to stairway.

I’m

Parking garage is not attached and there is only 1 handicap. The food bar was really good as the standard Embassy experience. Hot food. However, the omelet line had only one person so there was a long line to wait.

Hotels.com only said "parking available". The hotel actually charges $55 per night to park in the garage that is not connected to the hotel, so you had to walk back to the hotel. Not a big selection of TV channels and had several channels showing the same shows. The breakfast was awesome! Omlet stations with a huge spread of food.

Convenient onsite parking was a definite plus, although it came at a cost of $350 for our four-day stay. The complimentary continental breakfast was made even more enjoyable by the friendly and attentive staff, whose hospitality elevated an already pleasant experience. The evening cocktail hour was, as always, a refreshing way to unwind after a day of exploring Austin. Overall, I highly recommend staying at Embassy Suites when visiting Austin. Between the exceptional service, comfortable accommodations, and thoughtful amenities, I would absolutely book here again given the opportunity.

El servicio y la amabilidad del personal fueron excelentes. Aunque las instalaciones son un poco antiguas y algunos elementos de la habitación no funcionaban al llegar, fueron reparados con rapidez. La ubicación es muy buena; sin embargo, considero que debería remodelarse las habitaciones para ofrecer una mejor experiencia

Omelette chef, and separate breakfast area! Get down there early, it closes right on time and you will miss a great breakfast.

First room smelled very stale and musty; but front desk staff promptly moved us to another room that was much fresher. Still need the furniture to get a proper scrubbing or replacement altogether.

But the staff was extremely professional and even went ahead and called Hotels.com for me to sort everything out. Very comfortable stay. It was close to everything.

This poor hotel is in major need of a renovation!

Our stay was very nice. Stuff is nice and friendly, breakfast was great and restock till the last minute, free drinks and snacks at the bar 5:30-7 was so good. All our requests were answered promptly.

The parking situation was odd ($55 per night for self park). We were told to leave our car out front and take our luggage to the room before parking. This was good because it was too far to schlep them from a block away. They really need valet or someone directing traffic because once you get in line you’re stuck. The Line hotel across Congress St bridge has valet parking for $56 per night. I asked if they did anything for birthdays and the front desk woman said “well what do you want?” So I said I was just asking, if not it’s fine. She asked if we wanted a higher floor I said ok, but I’d prefer to just have a lake or city view (I had booked a King suite but it didn’t say what the view was online). We ended up with a lovely view of the parking garage from the 7th floor. Overall the stay wasn’t bad because we weren’t there much. It was centrally located, low price but I wouldn’t stay there again.

Our room was on the 8th floor and it was terrible!!! I’ve stayed at Embassy before and it was never this bad. The room smelled awful. It was a pungent mildew/mold smell that you could not get rid of. Then there were no blankets for the sofa bed. Pool was tiny and overly crowded

Rooms are beat up and in need of a remodel.

The room we had was very clean and we had housekeeping go in daily to replenish towels and make the beds. Staff was very nice. I’d stay again

We loved our stay here. Upon arrival, staff was very friendly and welcoming. Jonathan was the one who helped us at the from desk. He was very kind and helpful. The breakfast was delicious. Our room was nice and spacious. The bed was also very comfortable. Would definitely stay here again.

A nice suite for the family for a martial arts tournament.

We did a one night stay here for Father’s Day and it was enjoyable. The room was clean, lots of towels and the breakfast was hot cooked and delicious. The pice was better than most for the location, I highly recommend staying here

Nice

We stayed one night here in July. We were pleasantly impressed with this hotel. Parking was easy. Check in was easy and they checked us in early without any issues. There is a happy hour during the early evening where they offer two adult beverages per adult and all other nonalcoholic-alcoholic drinks are free, as well as some snacks. The included breakfast buffet was the best included breakfast buffet I’ve seen. The eggs tasted like real eggs (as opposed to the runny tofu-filled eggs that are often found at buffets). The hotel was very close to congress bridge where the bats emerge at night (side note….the bats were hugely underwhelming and not worth the time waiting around for it to happen…I wish we had skipped that). We would absolutely stay at this hotel again.

Lo único que estuve 2 noches y 3 dias y uno de los días no limpiaron la habitación, lo demás bueno

The hotel was beautiful, the staff was amazing! Close enough to everything to walk. Will be coming back for sure!

Amazing

Great breakfast! Spacious room. Central location.

It was a beautiful, clean hotel, and the breakfast was great. The layout and design of the hotel was awesome.

The hotel is outdated. The rooms are nice but damp. The parking was good but they charged $50 a night but we were not told that.

Everything was great

Breakfast was amazing and staff was great

The hospitality was above and beyond. The buffet breakfast was top notch. The exercise room had a bit of everything. We would stay here again in a heart beat!!!

I parked my car in their garage. They charge $55 a day. On the second day I went to my car and it had been broken into. Nothing they can/will do. Guys. $55/day. So no. Not a great experience. We pay for comfort and convenience when staying at hotels. I got neither of those things.

Really great all around hotel and loved Austin!

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clean room, good breakfast and bar.

the staff was super friendly the breakfast is amazing

Breakfast and drinks for happy hour were great. The only thing that was difficult was the parking. It’s separate from the hotel so it was a bit difficult to go to and from it. If you have lots of bags and luggage, it would be best to unload before you park.

One of the highlights was the complimentary breakfast each morning, which offered a nice variety of options and was a great way to start the day. However, the hotel is definitely showing its age and is in need of significant updates. The guest rooms feel dated, and the furnishings and overall appearance could benefit from renovation. Another downside was the parking fee, which we felt was excessively high and added a substantial extra cost to our stay. Despite these issues, we enjoyed our time in Austin and had a wonderful family vacation. With room renovations and more reasonable parking rates, this hotel would be a much stronger value.

N/A

Great breakfast selections!

Hotel was overbooked and was sent to a different hotel.