Embassy Suites by Hilton Austin Central

Good location Crowded parking. Parking in rear was empty but need security in that area.

5 minutes from the moody center. Quick in and out access..

Everything was perfect and the staff was great.

Staff were quite good, very friendly, very professional, and willing to help. Lots of smiling faces, greeted by everyone. Breakfast was excellent, a lot of variety, loved the omelets made to order, Happy hour was okay, you can’t argue with free drinks. Would have liked a little more variety on the snacks. Room was nice, clean and beds very comfortable. Really liked the suite area as well and very comfortable couch. Couple of things…bathroom trash was not emptied and didn’t get a bath mat so used a towel for the floor. Really would like a tub mat as it was slippery, so just used a hand towel on the bottom of the tub. And unfortunately one of the elevators on my side was not working so after 15 minutes of not being able to get the luggage cart on the elevator went to the other side with two working and got on quickly. All in all I’ll still come back to this hotel. This is where we stay every time we’re in Austin. 😊

The rooms were good sized, with both microwave and small refrigerator. Breakfast was very nice as well with a good selection. We only stayed one night.

Great place to stay great food in the breakfast buffet

Great great place to stay! Staff was awesome and so was breakfast

Great room, with a lot of room. Breakfast was great also.

I didn't get their names but the lady at check in and check out and the lady at night were so friendly. Property was more than I expected and room was amazing.

Enjoyed my stay

I had a wonderful stay at Embassy Suites! The linens were crip and smelled so clean and fresh, the room was spacious and comfortable, and everything made for a very relaxing experience. The staff was friendly and welcoming, and the location was great. The breakfast was absolutely amazing and definitely a highlight of my stay. Overall, a fantastic experience. I would happily stay here again and highly recommend it!

Place was clean and they have an amazing happy hour with snacks and drinks and the breakfast is pretty awesome as well.

Love this hotel, but Aging Property is not well maintained.

Breakfast was great i loved the omelet station and all of the beverage options.

The great place to stay!!!

Conveniently located in the Austin area to a lot of entertainment attraction in downtown

I saw mold

It was a bautiful hotel and the staff was very friendly and helpful

Very nice and clean

Everything was great except for the microwave broke the first time we used it, the air conditioner was very noisy when it kicked on and an elevator was broken and the other was loud enough to hear from our room. But staff was great, the property was clean and maintained. Could use some updates in the rooms and restaurant.

The rooms need to be renovated. They are old, rugged floors are disgustingly dirty, they don't put bags in the trash and it's not well-cleaned. The bath tub was visibly dirty, we had to ask for extra towels and toilet paper to get restocked after they came to "clean" the room. Some staff members are nice, while others pretend they don't see or hear you. I will not be returning nor recommending.

Overall, our stay at this property was decent the staff and anyone we interacted with we’re very helpful. Our room was cleaned every day, which was nice. We forgot Q-tips though and they wanted to charge us $8.50 for a small little container of Q-tips, which is insanity. We had a small leak in the ceiling above our toilet that would require the toilet to be wiped off the water pressure in the shower was a little weak. Some of the enamel was chipping off the inside of the tub one of the TV remotes didn’t work overall like I said the day was pretty decent, but there’s definitely some things they could fix and do better.

terrible experience, building too old and dirty

Staff was very nice Old, dirty worn fabrics on all the furniture, mold bathrooms, location was yikes! Cigarettes all over the groundby the entry. One word - Trashy. The staff was so nice.

Staff was very nice Old, dirty worn fabrics on all the furniture, mold bathrooms, location was yikes! Cigarettes all over the groundby the entry. One word - Trashy. The staff was so nice.

We had a wonderful experience at this hotel. The location was convenient, staff was very friendly, and the room was spotless.

I liked the room,and bar I didn’t like that the pool was freezing cold so cold my niece was sick after swimming in it and the tubs could be upgraded nice hotel but tubs look like trash

I liked the room,and bar I didn’t like that the pool was freezing cold so cold my niece was sick after swimming in it and the tubs could be upgraded nice hotel but tubs look like trash

The room was super clean

all good, staff was nice,

It was a great stay

Now, you have to pay for parking? Where else are you suppossed to park for free? Accross the freeway? That is ridiculous

Clean

Everything amazing customer service Nothing it was perfect will definitely stay again

Everything amazing customer service Nothing it was perfect will definitely stay again

The hot tub was amazing

It was totally excellent! The staff at all times of the day were friendly and awesome. In fact, this stay makes me want to stay at an Embassy Suites anywhere available.

Good location

Breakfast, location, parking nothing

Breakfast, location, parking nothing

It was hot in my room the AC was not working and the tub was a constant drip on the faucet and I had to close the door just not to hear it. I was never told I was going to get charged 50.00 a day on hold that I still have not been given back. So it’s a little discouraging to give a great review when all these things occurred.

My overall stay was pleasant.

This was a great stay over all. The room was nice. The restaurant was convenient.

Hot tub was amazing

was clean. View from room was not great. Bar staff was very helpful and hardworking

The place felt old and it felt nasty. It was also in a bad part of town. Lots of random people walking around. And not a lot of lightning in the rooms.

The place felt old and it felt nasty. It was also in a bad part of town. Lots of random people walking around. And not a lot of lightning in the rooms.

Everything was great for our stay. The only negative was that the elevator wasn’t working.

It was very clean and the staff was helpful and friendly.

The room was clean and all the staff was exceptionally nice. Really nothing. Even the parking was ample and I never had a problem with finding a spot.

Everyone was so nice answer all our questions with a smile. Was clean fairy clean

Everyone was so nice answer all our questions with a smile. Was clean fairy clean

The room was clean and all the staff was exceptionally nice. Really nothing. Even the parking was ample and I never had a problem with finding a spot.

Our room was lacking - 907. The large lamp in the common room didn't work, there was no switch for the fan in the bathroom, the windows were dirty, and there was no hot water for showers. Oh and when we ate at the restaurant when we arrived the manager was starring us down when they were closing. Then combined my check with my friends check without saying anything. If he would have contacted us we would have happily taken care of it but they just went ahead and charged my card without my permission.

It was very clean and the staff was helpful and friendly.

Our room was lacking - 907. The large lamp in the common room didn't work, there was no switch for the fan in the bathroom, the windows were dirty, and there was no hot water for showers. Oh and when we ate at the restaurant when we arrived the manager was starring us down when they were closing. Then combined my check with my friends check without saying anything. If he would have contacted us we would have happily taken care of it but they just went ahead and charged my card without my permission.

Dereck (Kitchen Chief) was so rude. I have been stay in Embassy since 10 years and counting. This past weekend is the first time I see him with another Lady (new employee )she was so nice. We ask him for three Omelets and he basically gave us 3 little rolls with pieces of salad. Also, with a rude manner. We had to do the line again ands ask to the lady for two Omelets more, I have three kids. Dereck basically told her to use less eggs. I had never face situations like this in other Embassy, nor in this Central that we stay a lot. The principal reason we choose to stay in Embassy is basically the buffet and the Omelet station. Hope he do not work in front anymore.

Didn’t think we should if had to pay for oatkinh

We enjoyed our stay for few days for ACL weekend. The hotel staff is very helpful, friendly, accommodating. We loved the open bright lobby area as well as our room with lots of space. The living area is separated from bedroom and it felt like one bedroom apartment. Breakfast is THE BEST! The only complain we had that hotel is charging $22 per day for parking which was not mentioned when we booked this hotel. Otherwise, highly recommend this hotel.

The shower had tons of hair on the wall, the water pressure was low, and the hot water was like warm in the handicap shower. I ordered the steak salad four times and three were excellent. The last one was unrecognizable and when questioned, the manager with the Russian (?) accent proceeded to read me the menu description. That was annoying. He was arrogant and seemed hostile. This was my only interaction with him on Monday evening. Before that, everything was nice.

Have stayed here every ACL for the past 3 years, love the location. Staff is always friendly and the free breakfast is a perk. Will say downside the room felt damp air wise and there was a constant water dripping loud dripping sound in the ceiling. Nothing wasn’t manageable and again we stay here yearly.

All good besides only 2 working elevators

I’m speaking from my experience on this particular room. I usually never have a problem with any properties of embassy. We always choose to stay there because of the amenities and those were great. However, the cleanliness of the hotel was not that good. Our restroom was not working our AC was not working and the restroom was dirty. I have the pictures that I showed the staff. You also have to pay $27 for parking for each vehicle that you have and they do not have a security on site

My room is clean, unfortunately the bed is so very uncomfortable. There is a knocking in the wall like a water pipe is going on and off. You do hear everything going on outside on the street, but not in the hotel and that is nice. The pool/hot tub was very nice and well maintained. The happy hour was great and bartenders were friendly. Breakfast was plentiful.

Everything was excellent except for the comfort of the bed. It was hard and uncomfortable. The room also did not have a set of bedding for the sofa bed. Breakfast was amazing!

Great place to stay

Great!

Would recommend.

Breakfast omelet station was outstanding!

Loved the room, the free cocktails and especially the omelette made to order bar and breakfast buffet. Staff was great and friendly.

I have stayed there several times. Staff is helpful. Establishment is clean. This time I was disappointed when I went down for a quick cup of tea before breakfast ended at 9:30. I arrived at 9:20 and the doors were already closed. Doors should close at 9:30 as time states.

Clean and great location

I love the roominess of the rooms and the great breakfast. One little complaint is that at least one if not more of the elevators are out of order. Everything else is great.

El trato de recepción muy amables

Clean room and kind staff

The free breakfast was oustanding!

Clean with no worries with my stay

Nice place

Loved this hotel!!

Hotel breakfast was great overall great time.

Breakfast omelettes were excellent

Breakfast buffet was incredible! So many options for an included breakfast.

Embassy sweet was great great check-in super fast super clean breakfast was excellent. That’s the main part that I like to Breakfast in the Manager special super friendly staff very clean zero Complaints overall 10 star.

I will highly recommend ES to friends and family.

emphasize more that need to pay for parking. Wouldn’t want to get your car towed. Breakfast was great and can order omelets

Very clean the room

Great

We went for the new school year UT move in, it was a wonderful exoerience

Excellent breakfast. Nice gym and pool. Extremely nice interior. Room was decent.

Great location and excellent service

Our family loves to stay at the Embassy Suites for the cleanliness, the breakfast and the spacious suites that come standard when booking with Embassy Suites.

The plumbing on the toilet was messed up and we had to lift the back lid to flush the toilet. The outlets were out/broken, the fridge was broken, the carpet felt sticky and damp, and the a/c was not working well. We will not stay here again.

Jjli

N/A

Excellent rooms and beds

It was ok, probably below average for Embassy.

Breakfast

Very attractive hotel with unique doors and beautiful indoor courtyard.

loved our stay, will definitely be staying here again

The room was spacious and clean

Mosquitoes in the lobby at night

Room was very clean and comfortable. Breakfast was ok, except they ran out of items too fast like coffee. There was quite a bit of noise in the 2 rooms next to us at 1 am in the morning I was going to complain but was too exhausted......

Hot tub did not work. Light display in lobby did not work. Furniture near bar and eating areas were worn out and needs replacing. Shower in our room needs to be replaced, just covered up with paint. Wall paper falling down. Only 1 elevator working on one side of the hotel. Super hot inside the hotel. Some front desk staff needs to be replaced and their attitudes need to go. Have to pay for parking which is $22 per night. Riff raff hanging around the parking lot at all hours of the night taking pictures of “random” vehicles. Should have onsite security to patrol the parking lot with what we have to pay. Be prepared to provide an upfront incidental fee of $200 before you check-in. Not impressed and will never stay at Embassy Suites again. The rate was not cheap at all and it’s not in a very good side of town. The hotel should have been way nicer with the amount we paid

The hotel and all staff that was present the nights i was there is 10/10

Todo estaba muy bien excepto que había una puerta en el vanity del baño que estaba un poco caída y no dejaron los palillos del café por lo demás todo perfecto

Everything about the place is wonderful I only have two complaints one the hot tub was broken without any communication telling me that the second is $22 a day plus tax and fees to park is ridiculous especially when it's in town and not downtown

Need grits on the breakfast menu please.

great staff! great stay! will stay again

Clean good breakfast. Pet friendly. Good location

Great stay good breakfast and wonderful staff

Everything was great

We had a great stay at this hotel. The room was clean and comfortable, the staff was friendly and helpful, and the location was convenient. The hotel was quiet and family-friendly, making it a great choice for travelers with kids. We would definitely stay here again and recommend it to others.

Located in a great spot! Pool and hot tub were great and staff was very friendly. Breakfast was amazing too!

Room clean except bathroom tub needs cleaning swimming pool needs lots of cleaning everything else good thank you

Staff were friendly and helpful! Our room had the ceiling was rusty and falling in!

delicious food !

The staff and location were all amazing. Highly recommend.

Super breakfast.

The hotel was very clean and well kept. I loved the interior decor and spacious lounge sitting areas available. The breakfast buffet is amazing and loved that they offer an evening complimentary drink and snack. We will be back here again for sure.

Everything as far as room & service was great, we chose a hotel woth a pool incase we got rained in the top rim of the pool looked like it had not been cleaned in years didnt notice it till after my whole family was already in. To say that was a big downer and having an uneasy feeling about everything else was just yuck. We did get rained in there was buckets everything from the leaks in the main lobby. The service from the employees was great and our rooms were perfect.