Embassy Suites by Hilton Austin Arboretum

My stay could not have been more unwelcoming. Not only did you guys charge me extra fees for early/late checkout, but they charged me additional fees for late checkout; so I was double charged. Plus, when I went for my early checkin, it wasn't available after I called twice this week when they could have told me it wouldn't be available. Also, late check-out was only originally for 30 minutes? Until I had to ask for an additional hour and a half because i thought it was 1pm at the earliest. The floor was cracking under me. The hand wash was falling out of the wall. Just.....It was overall one of the worst experiences I've had and I will make sure never to come back. The guest reception and breakfast were awesome though.

Easy to get to. The rooms were clean and everything was visible and easy to use. The check in was quick and the breakfast was tasty and fresh. Not that I didn’t like it but it could be updated in the rooms.

Superb

Only stayed for a day and the room was clean and the staff was lovely

I arrived late after a UT game. April was extremely rude at the front desk.. She was asking me for form of payment and I was trying to explain that the room as paid for. She walked away and proceeded to tell angel who was approaching I can't do this. She walked away. When I asked angel for her name. He said "you cant remember it". My experience was horrible in that aspect

Needs uodating

Morning breakfast ! Everything was fine

Morning breakfast ! Everything was fine

Great stay room was clean and comfortable will definitely stay again

$17 to park in their parking lot. Ridiculous

$17 to park in their parking lot. Ridiculous

Carpet in room was sticky

Exceptional

Unfortunately, though the breakfast (for the most part) was good. I ate some sausage that I really didn't like the taste. I ate a couple of bites. Sure enough I had stomach issues the entire day. It was the first time I'd ever had an issue with any of the food from an Embassy Suites Hotel. Breakfast area was very, very busy. Not much room for people to sit between the 8:30 AM - 10:00 AM time slot. So we had to wait for people to finish and leave so we could sit and enjoy our breakfast together. The sausage was not good. It cause a case of indigestion for me and my family all day. There were also some loud guests on the bottom floor and we could hear all of their noise from 3rd floor while we were trying to fall asleep at about 11:30 PM. I noticed that there was about a 1 inch gap at the door allowing most of the noise to enter our room so I had to put some towels at the bottom to help block out unwelcome noise.

Unfortunately, though the breakfast (for the most part) was good. I ate some sausage that I really didn't like the taste. I ate a couple of bites. Sure enough I had stomach issues the entire day. It was the first time I'd ever had an issue with any of the food from an Embassy Suites Hotel. Breakfast area was very, very busy. Not much room for people to sit between the 8:30 AM - 10:00 AM time slot. So we had to wait for people to finish and leave so we could sit and enjoy our breakfast together. The sausage was not good. It cause a case of indigestion for me and my family all day. There were also some loud guests on the bottom floor and we could hear all of their noise from 3rd floor while we were trying to fall asleep at about 11:30 PM. I noticed that there was about a 1 inch gap at the door allowing most of the noise to enter our room so I had to put some towels at the bottom to help block out unwelcome noise.

Good

The staff was good and helpful We’ve stayed at this property before and liked it. They did not charge for parking before and now they do and there’s no reason for that. There’s plenty of parking spaces and it’s not downtown. It’s one thing they need to get rid of rethink. It just seems like they’re trying to get more money very disappointing and embassy suites

The staff was good and helpful We’ve stayed at this property before and liked it. They did not charge for parking before and now they do and there’s no reason for that. There’s plenty of parking spaces and it’s not downtown. It’s one thing they need to get rid of rethink. It just seems like they’re trying to get more money very disappointing and embassy suites

Everything but the breakfast menu I don't know if there's stuff to do to decide to pick from to eat on breakfast

Everything Not enough different varieties of things to select on the morning breakfast

I don't know if there's stuff to do to decide to pick from to eat on breakfast

Disappointing

Not enough different varieties of things to select on the morning breakfast

Exceptional

Great Customer Service Our room wasn't cold enough, although we lower the temp to 67° and our room didn't get cold.

Amazing Breakfast! Love it.

Good stay - breakfast was super!!!! Front desk staff were very polite. Hotel was clean.

The property overall looked good but once in our room 417 and getting ready to go to bed., I looked down and saw dried spots of blood on the top of the bed skirt. That was pretty horrible. The room looked pretty worn. Probably won't return to this Embassy Suite Stonelake Austin. Total renovation of rooms would help.

Not enough staff for the overcrowded breakfast area and the food did not taste well. Eggs tasted dusty. The rest was okish, but Hilton should review if they really want to have their name associated to this property.

It’s a beautiful place, but a lot of the rooms are quite dusty. Our soap dispenser fell off the wall while My Daughter was taking a shower and her head her foot. The food dining area for breakfast with the meat to order. Breakfast did not have enough tables and the food was not that great to be honest. however, that being said the staff was amazing.

Affordable, clean, roomy and convenient.

Didn’t like having to pay $17.00 to park in an open lot. Cheap!

Couch was stained and dirty to the eye. The toilet had stains. The whole suite smelled off. I had to pay $17 to park my car in their open air parking lot that was not even 1/4 full.

Anytime time I am traveling.I always try to stay at the embassy or a Hilton hotel. Everything is great and I am never disappointed.

Great room, breakfast, happy hour, pool and hot tub

ok

Have stayed here on multiple occasions. It's so easy and convenient. Staff is always amazing.

Great! Awesome stay. Friendly staff

The staff was so pleasant and very friendly and helpful

No impressed with hotel

Excellent

My room was impeccably clean, and my bed was very comfortable. There was an array of food during the social hour, I honestly ate such a light dinner because I ate so many veggies and naan with the hummus and killer tzatziki. April was so helpful and the check in process was so smooth. She gave me tips about nearby restaurants and was just super friendly. She is a gem. Everyone seems to get along really well and I cannot remember the name of the bartender, but she was so sweet and has the warmest aura. She reminds me of my aunt, and she’s the sweetest woman I know.

None

The room was adequate, but needs updating. The furniture had stains and the room still had a popcorn ceiling. The breakfast was excellent, and the front desk help was very helpful.

The front desk guy seemed a bit grumpy and they spring a $17.00 a night just to park in the parking lot.

It was nice, but still waiting on them to email my receipt 3 hours later

Breakfast is always good at embassy. I got the premium suite at embassy I had to ask for the premium benefits as there were none in the room although they did let me check in early I will leave that to oversight. But the internet was out the whole stay and the gym was out of order. It did the job I needed for a restful night sleep. But other than that if I was to stay more then one day I would have cancelled and went somewhere else.

Good breakfast. I am sad they have let this property get to this level. It needs renovations desperately. Carpet and sofas smell. They should not charge for parking.

The hotel is dated but classic Embassy Suites. All the staff was friendly and helpful. The trademark breakfast is a valuable amenity—staff was working diligently to keep stocked and clean: I was impressed given how busy it was Saturday morning. It was a great value for the price we paid! The only negative other than needing to be updated is that they charge $17 per night for parking.

Layout of hotel - large indoor area with rooms around, 6 floors. Dave and Busters nearby - food is good - noisy but fun Breakfast in Morning - decent selection 5:30 to 7 pm - 2 free drinks from bar per person $17 dollars a night to park --- ??????? Elevators are appropriate for the size hotel. Overall I like the location.

The shower did not really work, it kept spraying water out of the shower. The ac was loud but was working well. They put me next to the ice machine and cleaning section as far away from the elevators in an empty hotel. The hot tub jets did not work and the pool was freezing but that is probably more of a me thing. The staff was absolutely amazing.

Our bartender was amazing. She went out of her way to make our drinks and dinner. Wonderful definitely will be back.

Very good location & the friendly staff really made the difference for me!

Check in was fast and easy. Room was clean and ready. Breakfast was great with a made to order omlet.

Staff very nice good service. Breakfast very good

I stay here every time I'm in the area.My stay is always great.My room,breakfast,the pool area, and the bar😊I will be back when I'm in the area !!❤️

Staff very nice and very good service I loved breakfast very good

Excellent service. The breakfast was awesome. Finally a hotel that provide freshly grilled omelette with several ingredients to choose from. Kudos to the staff.

Great quiet place to relax after conference all day

I like the location and the hotel. Mattress was decent. Size of room was good.

EV getting popular in this generation. EV charging stations should be available onsite for travelers.

Happy hour was great! Breakfast is hands down one of the best!

We liked everything about our stay.

Stay was great, staff was extremely friendly and helpful.

Staff was very friendly. Love Happy Hour and breakfast! Clean rooms and spacious too!

Check in always easy and quick. Very nice and excellent customer service at desk. Room spacious and bed very comfy. Carpet could use cleaning. Feet got dirty real fast and never had that happen before. The AC was very loud. Omelets at breakfast still the best. Reception snacks are ok and drinks are nice and cold. When we come from Houston we always stay here. ❤️😊

Awesome breakfast Nice front desk staff only lukewarm water for shower crazy stupid to pay parking

Room smelled bad and they couldn’t find me a room. I walked around with secuirty for 30 minutes.

Everything needed for a safe stay will come again.

I was charged double on my stay. I got charged by Expedia and then charged by the hotel. The agents at the front desk did not fix the issue on time.

This was by far the best customer service we've received in a lonnnngggg time. April and Brandon at Embassy Suites at 9505 Stonelake Blvd in Austin Tx is Amazing!!! We really enjoyed our stay!! April is very personable and outgoing. Those two are a customer service tag team and I applaud 👏 them for going above and beyond. Thank You ☺️

Staff was very helpful. Room was clean. But terribly in need of an “update”. Beds were good but furniture and carpet were old and worn out! I love Embassy Suites but was shocked to see this one in such a state of disrepair!

Room was dated. Tub had a dripping leak. carpeting was old. The staff were nice.

Breakfast was the best. Very clean

From the front desk staff, the bartender for happy hour and the very patient guy making the best omelets for breakfast - this team made my experience truly amazing!

Breakfast was amazing. Hot tub was warm however did not have bubbles.

The beds are small and the matters are hard. Woke up with back pain.

Room clean, daily housekeeping, staff very nice. Shops nearby but across some big streets. Have to drive to restaurants.

The service and cleanliness were top notch. The hotel is older and a bit dated but was good overall.

Great stay! Great breakfast!

Excellent hotel as felt by over and over again, after lodging in different cities/states. Consistently top notch over the past 16 years.

Pool and hot tub could be warmer

The room was clean, but dated. I woke up the first morning to a giant cockroach in the bathtub. On a positive note, the breakfast was great. Probably one of the best hotel breakfasts I have experienced.

No extra pillow. No coffee. Paid self parking! Will never go there again. Rude breakfast people.

Place was great.

Close to downtown

Clean room; great happy hour and breakfast! Embassy Suites is always my first choice!

Overall great experience

Our favorite place to stay while in Austin

Perfect

Great food, very clean & very professional & friendly workers.

Indoor Pool & hot tub were perfect, breakfast was delicious and the rooms were clean.

Room was ok. Hide-a-bed only good for a kid, 80’s comfortable. Shower wasn’t good. Broken sprayer, loose rod, torn curtain. Room was clean. Mini refrigerator was awful, turned to low setting and still froze water bottles and soda bottles. Tv had a couple of apps to sign into, and some cable channels. Breakfast was good, good service.

Great amenities

Good experience

The hotel gym and the rooms are a disgrace for an Embassy Suites. Further, I never took a truly hot shower the entire time is was there. Unfortunately, I won’t be returning for another stay when my travel needs require lodging.

Room 412 hot water is very limited.

Breakfast was good, rooms seem a little outdated and the hot tub jets was not working properly but at least it was hot.

My group loved their stay!

Amazing location, very wheel maintained, breakfast with many options and the staff is very friendly and helpful

Other than checkout or stay was great. At checkout, luggage carts were no where to be found. After an elevator trip i noticed they were just sitting on the 4th floor. Staff did not make any effort to ensure the carts were available. Additionally when i asked for a water stay the front desk they said they were out despite having a case of water right next to her. When i came back in from loading that set of luggage she was stocking that water to sale in the shop. We stayed in the largest room in the hotel for four days. To see water prioritized for sale over a guest was extremely disappointing and a failed customer service opportunity. Good stay sour exit....

No comments

Great

Amazing hotel. Breakfast was great. The room was comfortable. We were in Austin for medical reasons and coming back to a clean and comfortable hotel room made a difference. The staff was amazing. Would rate higher if I could.

Breakfast was good but very slow. The breakfast area was extrememly cold

Clean room. Very comfortable bed. I really like that the air/heating unit is not in the bedroom (very quiet), and I can set it to have the fan run all night rather than cut on and off . My only complaint is that the cleaning crew forgot to leave coffee packets! TVs in both rooms were large and offered so many choices!

Nice and quiet

They had short-order cooks making breakfast just the way you ordered it. Lots of bacon and sausage on the plate.

Clean

Staff was nice enough, room was clean, but there were empty soap bottles. Fix the elevator pretty quick too. Breakfast was great! Need to stock pool towels, but other than that great stay. Bring back the swans!

clean comfortable and close to our reasons for being there. Excellent breakfast. Front desk personnel, especially the evening lady were spot on.

The front desk stuff was very accommodating and friendly. They moved us room quickly when the air went out. They breakfast was the best we've had at any hotel.

The room was dirty. Found someone’s sock and a used tissue in the sheets of the bed. Unfortunately after I slept on the bed

very clean, nice staff, comfortable room

It is ridiculous to charge $21 to park in a parking lot where there is no shortage of available parking, and most spaces go unused. This policy is an underhanded way to get an extra $21 out of a customer's pocket, and is borderline a misrepresentation of the advertised rates to stay here. It sullied an otherwise good experience.

The heat (air conditioning) wasn´t working, so the first night the room was so cold, its important to fix that

The room was not great it was right next to the ice machine and staff elevator so quite noisy. The food was cold.

It was a great experience. Great location and hotel room was clean. Staff was courteous as well.

Room was fine. My issue is also having to pay separately for parking. I won’t be using Hilton properties with pay to park. This is different from valet parking. I park myself in a parking lot and have to pay a third party.

Breakfast Buffet was Spot On