DoubleTree by Hilton Hotel Austin Northwest Arboretum

clean NO HOT WATWR AND ROOM HEATER DIDNT WORK

Some staining on the curtains and duct tape on the windows. Room was stuffy. Window faced inside the hotel

Thank you so much Miss Jenny! 🤗

The room we were in had several issues. There was mold growing in the bathroom because they have no ventilation in there. the round part of the tub was also coming off, it's like someone broke it and they just fixed enough so it'll sit in place. the lights above our beds were hanging off the wall and could come off at any moment. we had to go down and ask for cleaning service twice because me and my friend have horrible allergies so the amount of dust inside of the room made us sneeze and congested all night. The cleaning service was bad. the hotel hospitality manager asked if we wanted full service while we were gone and we agreed yes . but when we came back the room was still dirty so there was no point in asking us if they still werent going to clean it. for as much as i paid i feel as if this property couldve been way better. the breakfast and dinner aren't complementary so you're paying out of pocket for that AND parking at the hotel is a fee as well. the pictures online are holding up the grunt work of what it actually looks like on the in. the staff was friendly and very helpful but i wont stay here again and wont recommend it to anyone i care about.

The staff members were helpful and welcoming at this hotel locations. All needs were meet with getting our room items. The checking in and out process was easy thanks to these wonderful employees with a great attitude while assisting me with any questions asked. Thank Yall!. I will be returning for another stay in the future.

Amazing

I checked in at around 6:30 pm first room I was given was not cleaned yet. Second room I was given maintenance was in there. So was given a third room. Room was clean just didn't like the light on the restroom being to dim. The tv is outdated it has no apps to be able to log in like in other Hilton properties, just cable.

Restroom zinc was clogged as I walked into the room; I reported it to one of the cleaning staff and they sent someone immediately; not a good experience with a checking involving a clogged zinc. The rest of the stay was good with an awesome bartender. I stayed next to a room with a plastic cover not sure what happened but a musky odor was present in the aisle. Again a well maintained dated property; more attention to detail will make the stay a great value. Great lobby staff at checking in and out!! May consider returning because of value but for sure will expect a fully functional room at check-in.

The bathroom floor was pretty dirty. There were marks and stains on it, like it needs a good scrub or to just be replaced. The decor and furnishings are a bit dated, the carpet in the room was a bit worn, and also needed a proper vacuum as there were bits of plastic and other bits on it. The stay was fine, but we wouldn’t stay again.

Very comfortable and much less expensive than most hotels.

It is a little difficult to get to.

It is not a 4 star hotel. It was hard to get to, was very old with drab curtains and poorly maintained.

The staff was kind and helpful. It was a nice a stay for the cost and location.

Paying to park in a tight and confusing parking lot. Parking should be free at this hotel, it feels more like a 3 star than a 4. There isn’t even any valet…also rooms should be updated you can tell they are quite old.

Ice machine produced no ice (1st floor) and towel racks were falling off the wall. Overall the hotel is fine but it was surprising to find these minor issues. Overall, the hotel feels a bit dated.

clean

Booked two rooms for this stay. One was clean but had some damage (toilet paper holder falling out of the wall). The other was dirty with a black ring in the toilet. The shower also did not drain well. The rooms feel like they have been updated, but not renovated (i.e. - no improvements to plumbing, systems, etc.) The front desk staff was helpful and doing their best, but they are dealing with a property that Marriott should really think about retiring.

Weak water pressure, bugs in the hotel, and additional parking fees that weren’t mentioned biting booking

Weak water pressure, bugs in the hotel, and additional parking fees that weren’t mentioned biting booking

We like the clean room and helpful staff. Just we encountered some weird people in the hallway. One was wondering around, the other had an episode seems like from drug use

Alexis , was at the front desk while checking in & another day as well .. my husband after surgery could not lift any more than 15-20 Lbs .. wanted to ask for assistance from the staff … she said I will do get your luggage in your truck .. what a precious & strong girl .. she said she played sports on high school & College .. she wasn’t any taller than 5’5” “ what a strong women. Also Our lamp went out in our bedroom .. they sent Gabor , Maintenance.. he was so nice and attentive .. he would not accept a tip from my husband. All in all it was a wonderful trip .. Surgery went well .. We will be returning back to Austin and continue to stay Double Tree by Hilton . Thank You PL

I didn't like that I was charge for self parking. If I park my car in a lot on site, I should not be charged.

Amazing for the price. Also was a very empty hotel so was quite but in a good way. Staff was very nice room was clean. Very little to complain about

A/C was making very loud noises. They had to move me to a different room. But the A/C was even louder.

Everything was great

No fridge which was inconvenient and no ice bucket provided. But the staff was amazing! Bed super comfortable. Shower did take most my shower to get hot, but was a steady warm ish. Clean room. I did not explore the hotel outside of the room itself so with that being said my rating is “good”.

I booked a king room and when I arrived they were out of king rooms so I was placed in a double. The ice machine on my floor did not work. The hotel feels old and dingy. The warm cookies were the highlight.

Hot water issues

Hot water issues

**The room was a good size, but the TV was outdated. It only had regular channels and did not offer any updated or modern options such as streaming services. Also, there was no phone in the room, which could be a problem in case of an emergency.** **The sound insulation was very poor; you could literally hear what was happening in the room next door. The room itself felt a bit old, and the bathroom had some issues as well. The bathtub stopper was not working properly, and one of the biggest inconveniences was that there was no hot water in the shower.** **I understand that this hotel is located in Austin, but I still think it is unreasonable to charge for parking when the parking lot is outdoors and not covered. Overall, it is a good hotel, but it feels somewhat outdated and could definitely use some improvements and updates.**

The location! It was close to where I needed to be and it was right off the expressway! They didn’t have hot water and didn’t offer something to make up for it. Also it got really hot and then really cold.

The location! It was close to where I needed to be and it was right off the expressway! They didn’t have hot water and didn’t offer something to make up for it. Also it got really hot and then really cold.

The AC was broken in the first room. The staff did not hesitate to move us to rooms, but honestly, it was not working in the second room either. As I noticed the heat rising to an unbearable level again, the compressor kicked on, and the AC worked the rest of the time. The next day, there was only occasional hot water, and that remained the rest of the stay. They did not provide hand soap in the rooms, and there were no hand towels either. You had to basically ask for everything. This was a 1-star experience with a 4-star price. I would not recommend it to anyone. I will say the front desk staff were very nice and did what they could, but they are not plumbers or AC techs, so I mean, they could only do so much. Also, you have to pay $9 per night for parking in their lot. I mean, what a rip-off.

My hotel experience had a lot of issues. Things from, loud humming in the wall that woke me up in the middle of night, had to switch rooms, no hot water one night and door lock/key issues. Like I said the staff was super friendly, apologetic, and accommodating, but to know so many staff members by name on a 3 night stay, is not the best experience. I will not be staying there for my next business trip.

Clean room and helpful staff.

Ok

Stayed in room 103 “ the room is in need of a upgrade. The room , the bathroom everything

Noisy ac, useless tv

This hotel stated it was a 4 ⭐️ felt more like a 2⭐️. The location of the hotel sucked not easy In-N-Out access. Had to pay the park. no me the hotel entry was small and tight. The AC unit made loud noises the entire stay. I was told this was normal

Staff gave me early checkin because room was available. Non smoking room smelled like smoke. Salad from restaurant was mediocre. Pool was out of service during stay. Hotel was very quiet overall.

Excellent front desk service! Warm cookies . Did not like room assigned they moved me and showed me three rooms to chose from . All was to my standards .

Excellent front desk service! Warm cookies . Did not like room assigned they moved me and showed me three rooms to chose from . All was to my standards .

N/A

Thank you

Great people and nice bar

It has a very nice lobby. Bathrooms were dated. Plumbing and AC were very loud.

Quiet area Not well lit. I have to pay for parking. No visible security.

Quiet area Not well lit. I have to pay for parking. No visible security.

Stay was great, only issue was the ac in the room wasn't working properly and our room keys stopped working. Other than that stay was great

Staff friendly clean room

The Elvotor sound is scary service is poor and for that much price for night they also charge parking fee price Nothing wrong decision

The Elvotor sound is scary service is poor and for that much price for night they also charge parking fee price Nothing wrong decision

The air conditioning wasn’t working, but the maintenance man was on the job pretty quick.

It was close to everything but hidden off the highway. It was a huge hotel with a wonderful lobby. Our room was nice and spacious, and the bed was comfortable. We enjoyed our stay while visiting family in town. The hotel is obviously older and needs some updating but it was still well maintained.

It was close to everything but hidden off the highway. It was a huge hotel with a wonderful lobby. Our room was nice and spacious, and the bed was comfortable. We enjoyed our stay while visiting family in town. The hotel is obviously older and needs some updating but it was still well maintained.

Just the humidity

We found a room where the air conditioner worked on her third move. And in that room, the toilet was very close to backing up.

The elevator creaked a bit. But my room was non-smoking as I requested! :)

Great

The pictures for this place made me think that I was getting a higher-quality room; I was immediately dissuaded from that thought. There were holes in the walls, stuff was falling off the walls, there was no closet space, just a dinky shelf with a pole that was coming off the wall and was about 3ft tall. When I checked in, the front desk attendant wasn't even there and didn't show up for several minutes until I had to loudly say, "Hello?" He wasn't even near the desk. I didn't know about the incident fee beforehand. I thought I had paid that online, so when I questioned him about it, he got short with me. After driving 7 hours, that was not how I needed to be welcomed. The walls of the rooms are incredibly thin; you can hear everything, so I would recommend bringing a sound machine if you want to sleep through the night without being woken up by someone else. Breakfast ends at 9 am, which is nice for people who work, but I was on vacation, so I missed it every morning. One late night/early morning, I got a knock at my door that I thought might be housekeeping even though I had placed the sign on the door, so I got up to answer it, and before I could, someone was opening it. It happened to be a different front desk lady and some random drunk guy. I guess he thought my room was his and she was letting him in? Aren't there procedures in place to check for this at the desk before disturbing guests? No id check or computer check first? I won't be staying here again.

Please don’t stay here if you like sleeping in cold rooms it was so hot we had to leave

Stayed here two nights. The first room I was in water would shoot out of the side of the toilet anytime it was flushed. The second night I woke up sweating because the AC was broke and not running. Parking is a rip off. Spent $35 to park here for 2 days. Didn’t try the breakfast because it was extra $$$. Next time I’m in the area I’d go to a different hotel.

Worst experience ever. Cars were broken into and AC was not working.

A lot of stores around.

Excellent

This might be dramatic but I think it’s really stupid to pay for parking at a hotel that you’re already paying to stay at. If parking needs to be paid it should be included in the hotel cost or at least warned. I planned to pay what the booking said and was shocked to find out I had to pay an extra $30 just to park my own car in an open, unprotected parking lot. If you’re planning to stay here please know they had me pay $15 per night for parking.

Nice hotel for short stay.

This hotel was a perfect distance to my sons’ apartment, and it would be perfect if they didn’t charge $15/ day for parking. The place needs new TV’s as well, which they are working on, but the staff and service was excellent!

Nice, Quiet off Substantial Neighborhood. Use Maps to find. Be Patient. Well Worth it

Alexis was amazing customer service was amazing me and my man had a wonderful time

Will definitely never stay at this location again.

All the things you want included a hotel room for a 2-night stay.

My stay was great. I will definitely book an ok there stay here!

It’s more on a residential area not that many restaurants around it. Staff is really friendly. Bar was good, bartender friendly too. Breakfast was good could be a little better.

The bad thing is that the parking and thre breakfast are not free unfortunately

clean room

The downside of it is that you have to pay for parking.

Such a pleasant experience. Super friendly staff and beautiful accomodations.

The rooms were very clean and beds were comfortable. Staff was amazing. They comped the parking fee since the room was not available. I would definitely stay again if in the area.

Didn't have breakfast

Would not recommend. Paying $85 for a night of regular parking is insane

The location was great, the staff was amazing, the hotel itself was pretty great. The only thing is the toilet had a black rim but otherwise, it was great!

The hotel was nice and in good shape but don’t plan on being able to sleep in. House keeping started knocking on the door around 9 and knocked every 30 minutes until I finally checked out.

It was awesome, the staff was wonderful I would stay here again

Older facility in need of refurbishing and better maintenance. Still a good value.

Upon checking in the toilet in my room pretty immediately started gushing. It actually leaked through the ceiling to the reception desk below. The staff was very nice and did their best to take care of it. They quickly moved me to another room. The property wasn't very clean or in great shape.

comfortable and clean

Reserved here for my mother and just loved everything. Thx 😊

The place was wonderful. My only dislikes were you had to pay for breakfast and for parking each day of your stay. Otherwise everything was great.

A good selection and variety food at the breakfast bar. The Breakfast menu has good selection as well. The hotel room was clean and neat and comfy.

Room clean.

Clean

The staff was very helpful!

Staff is very nice and accommodating. I stayed 4 nights. The condition of the room could’ve been much better. It smelled and my eyes and nose ran the whole time. Might be moldy. The A/C was so loud when it clicked on you could not hear the tv. Although very convenient location I will not stay here again.

5 stars

this was a great hotel, rooms need updating but still are very roomy and comfortable.

I didn't used it

N/a

As I sat in my room, I heard the lock click, and the door opened - I had the safety latch on, so they were not able to get inside. I immediately went to the door, and no one was visible. I called the front desk to investigate and was told it was a maintenance person who accidentally went to the wrong room. This behavior is not acceptable under any circumstances. Any worker should knock on a door and identify themselves before trying to access a room. They also should not run away when they realize a mistake was made. If this were truly what happened, my expectation would be for the person to remain at the door with their identification clearly displayed to explain who they are and why they were attempting to access the room. After calling the front desk, I would also expect to receive a communication from leadership letting me know the issue was documented and escalated, and assuring me there was a plan in place to reduce the chance it could happen in the future. Definitely not the response I expected from a Hilton facility.

Everything was great breakfast was good just a lil pricy in my opinion 20 bucks other than that excellent comfortable stay

Only ate there once

Room needs update.

The tv didn’t work

Adequate for the price.

Quick and easy check in. Very clean room.

Neat place overall with welcoming staff, not really any complaints for a weekend stay

Wonderful

Good

Just an fyi-tv channels are sparse and what is on does not match the channel it says (example-tv said it was mtv but it was a weather station, said hbo, but was some sort of sport). There were several channels that were not available (Freeform, tnt, tbs). I spent my first evening watching friends reruns on Nickelodeon. Could not cast from my phone either.

Very outdated hotel. It needs major updating. Furniture is like from the 1990's and very dated. Looks like they have not done anything in 20 years. I would highly recommend that the management redo the rooms. Maybe 30 years ago, this was a nice hotel but they let it get rundown

The room was spotless, beds were super comfy, and breakfast was excellent. The staff was very courteous. Very relaxing and comfortable 1 day stay. Highly recommended

The room was okay, the bed was comfortable. The shower water pressure was terrible, which was a big problem. The housekeeping staff was the loudest I have ever experienced. They were loud and obnoxiously talking with another from different rooms. The door to my room was not sealed at all which made it difficult to sleep in after 8:00 am. I had to put on my earbuds with loud white music just to drown them out.

Clean room great customer service

The staff were kind. The room was clean.

The room was clean but outdated and mediocre. There were a number of things that were less than ideal. The hotel gym was less nice and functional than it appears in the images: one of the two treadmills didn't work, the yoga ball was deflated, the water dispenser was out of water for all 5 days I used the gym and didn't get fixed when i mentioned it to the staff, there were no mats available (hard floor). My sink had an issue, I couldn't open or shut the drain. The shower had really poor water pressure and on two days I couldn't get hot water- when I mentioned this to the desk the person said they do sometimes have issues with the hot water and said fi i run it for like 15-20 minutes in advance its more likely to work...who plans for an extra 20 min to wait for the shower to work! The staff was always nice and friendly, but overall it was kind of meh and didnt turn out to be as nice as it was depicted online.

The room looked like it could use some help infrastructure wise. The water was cold and never warmed up, which happened to be on the coldest day of the year thus far. When I told the front desk about the issue, her response was lacking any empathy and explained that the shower may needed to have been running for 5-10 minutes BEFORE it warmed up. This has by far been one of the worst short stays that I have had in decades.

There was a constant stale smell in the room for the time of the stay. The drains in the tub and sink, were drained slow. They should be snaked regularly to remove clogs. The counters were sticky, I had to clean as best I could and lay napkins down on the surfaces near the television and desk before placing any of my person items there.

Great hotel and great staff

people are very friendly and nice clean and professional

Room was amazing, beds were comfortable, staff was friendly. The only complaint would be about the parking fee. I feel parking should be included with the stay.