DoubleTree by Hilton Austin - University Area

Staff was so friendly and helpful, room was clean & spacious, the beds and pillows were perfectly comfortable, the area itself was perfect, even patrons were so friendly. It was the perfect stay. Nothing. Everything was perfect!

I stayed several nights, one night was miss booked at the hotel refused to refund me my stay for that night. It was booked for the wrong day when I extended my trip. Such a shame after staying 5 days with them

Close to our meeting location and close to airport, gym 24/7 open. Old showers, a lot of noise from the high way, limited material for proper wheightlifting in the gym, price-quality vs what you get in europe below average, charged double on my credit card for room already paid at departure still waiting on the refund, enail and phone call needed to get the third invoice of the 3 rooms booked.

Location was great. It's a solid 4-star hotel. Our room smelled musty because the windows do not open, and there are no exhaust fans in the bathroom.

Nothing

Highly recommend

Location is key, perfect spot to go to the Moody center for a concert. Very walkabel to the Blanton Art Museum.

Booked a very nice room for my daughter for her 21st birthday and she was DOWNGREADED to a lesser room upon arrival. Not impressed with how she was treated and that we did not get the room that was paid for.

I loved the convenience of getting to & from the Moody Center.

It was great. Nice place. Could walk to Moody Center.

Expensive No breakfast and 5uzd for small water bottle The other Dounlerree hotel has a better location close to city restaurants etc.

It was a quick 1 night stay to attend a concert and not to have a drive home at night.

good

Perfect hotel if going to the Moody center!!

Everything was great!

Great distance to get to the Moody!! It was an easy walk. Only hated that i had to pay for parking when I have room there. .... total of 43!! That was crazy. Ate at the hotel and the food was good. Our view from room was a graveyard......makes it great for Halloween!!!

The housekeeping staff knocked on our door the first time at 9 and then proceeded to knock several more times to see of we left. It was a little annoying it was well before check out time.

The housekeeping staff knocked on our door the first time at 9 and then proceeded to knock several more times to see of we left. It was a little annoying it was well before check out time.

Thank you to Martha and the whole staff making sure I had the best stay possible! If you have tickets to a concert at the Moody Center. This is the best hotel to stay at!

Love this location for getting to moody center. Great place and the cookies are awesome.

Great Location defwill stay again..

Breakfast paid extra for a very poor selection of food

Breakfast paid extra for a very poor selection of food

Walking distance to Moody Paying for parking but it is Downtown

Walking distance to Moody Paying for parking but it is Downtown ?

Great drinks

Very comfortable and perfect location (aka walking distance) for seeing shows at the Moody Center.

It was close to the Moody Center where we needed to be for a concert. It’s expensive for basic accommodation, but I guess they are the only decent place around

It was close to the Moody Center where we needed to be for a concert. It’s expensive for basic accommodation, but I guess they are the only decent place around

I was expecting a lot more for spending $300 for the night. The pool was dirty and had lots of ants. Our room, although nice contained the following: stained sheets, horrible flat pillows, stains and rips on lampshades, rusty shower drain, dirty shower head, hair that was not mine on the shower curtain and water damage on inside of the bathroom door. Parking was $44 for the night.

The hotel overall was great and the check-in staff who helped me were amazing. But I think I got put in a “special room” for staying the night with my Hotels.com points. One of the picture frames on the wall was broken, one of the lamp shades was broken, and a previous guest had melted iron prints into the headboard (Who does that?!) I immediately informed the staff member at the checkin desk, so that I wouldn’t get charged for the damages. He was apologetic. The room overall was fine, just a little more worn than I’m used to. Would stay there again.

Great location as can walk to downtown Austin quite easily. Staff were very helpful Gym was good Breakfast was expensive for what you got

Bed was comfy. Staff was wonderful

Location was great. And the staff was super nice but....

no.

I was overcharged. Called three separate times still haven’t got a response. The front desk staff basically didn’t have a clue besides one person, Gabby. She was amazing. Everybody else seemed like they were being burdened to me at work.

Very clean and comfortable rooms. Restaurant was great. Parking is expensive.

Location was great to get to the Moody Center

Location was great to get to the Moody Center

I expected more in terms of room amenities like complimentary breakfast, notepad and pen in room and water in room for the rate I paid for a one night stay.. Pad and pen in room. Room ac was old and smelled musty and was loud. Overall, room seemed to need refreshing. I love location and the lobby seemed to have been upgraded and was comfortable as a place to wait for Vonlane Bus

I expected more in terms of room amenities like complimentary breakfast, notepad and pen in room and water in room for the rate I paid for a one night stay.. Pad and pen in room. Room ac was old and smelled musty and was loud. Overall, room seemed to need refreshing. I love location and the lobby seemed to have been upgraded and was comfortable as a place to wait for Vonlane Bus

The stay was fine. The room was nice and the bed was very comfortable. The cleaning product smell was fairly strong. There is no bathroom near the pool which was a huge inconvenience. The breakfast buffet was nice but overpriced. We walked across the parking lot to Denny's and had a delicious breakfast for much less the price. We had wished the bar was open for longer hours. The noise from the freeway was pretty loud.

Location to the Moody Center. Friendly staff. NA

I had a toilet that needed repair. It could not be adequately fixed, but staff provided another room and other amenities. They were very responsive.

Staff member Gabi was very friendly and professional. She was quick with the Double Tree cookies and info about Austin. One issue was the elevator, might need some maintenance.

We chose this property due to the price and its proximity to the Moody Amphitheater for a concert. Room was clean and spacious. Staff was professional and very helpful.

Great stay! Walking distance to Moody Center.

Every thing was clean, our toilet was cracked and leaking, we were moved rooms but it was smaller and the toilet in there was also cracked just not yet leaking. Overall a good stay, staff were friendly and accommodating when we needed to move rooms.

The room was musty. I slept terribly and woke up with a sore throat and stuffy nose.

Room was spacious and clean, wonderful staff. Breakfast not included unless you’re a club member.

One of the best experiences I have ever had in a hotel. The only drawback is that the parking cost $38 a night for registered guests which makes no sense to me.

good location

Clean, nice, wonderful staff, and free cookies at check-in! This hotel is walking distance to the Moody Center. We went to a concert at the Moody and walked back. We felt safe, walked with a small crowd. About a 10 minute walk or so. Just stay here! It's great.

This was an amazing facility. Everyone was so friendly and it was easily within walking distance to Moody Center. Will definitely stay here again.

Staff was very helpful and informative

Took

Only thing I didn’t enjoy is they the breakfast ended very early we missed out and the price of the stay we should have more time for breakfast. We actually made it downstairs and the attendant was rolling the food away. I would have appreciated her offering us some food.

Great stay. Would stay here again

Very nice. property clean close to every where i needed to go

I can’t believe you have to pay $38 a day to park your car at the hotel while paying to stay there!!! Uncalled for and a surprise after checking in.

Nice clean friendly place. Love that is walking distance from moody center.

This is an older hotel but has had updates. Our room was nice, clean and bed was amazingly comfy. Nice add was the in room safe. The only complaints I have was the smell in the lobby and elevators. What ever it is they are using was very strong and hard to breathe. Our room didn’t have that smell. Also they charge you $39 to park which I thought was totally unnecessary when there is plenty of room to park on their property. This was not valet and not a parking garage.

Close to the venue

They charge for everything and its a pretty hefty price. 2 small cups of wine cost me 32 dollars. The price for me to park my car was 42 dollars for the night. Good location. The best thing was having an awesome retro like Denneys only feet from the parking lot.

Room was well kept staff was great and helpful. Wonderful experience.

The property was excellent overall. Our rooms were comfortable and roomy. The only thing that was less than excellent was the very limited menu. The site describes a restaurant in the hotel, but it was really a bar with food options.

Lots of Unexpected fees! :-) Not returning to this property.

Overall experience was amazing, location was good and staff were super helpful

All was well with the property with the exception of being charged for parking. The property has its own parking, but there is no security or valet; therefore, there is no justification for us being charged $40 per night for parking for us being allowed to park on the premises.

Good location

Staff were extremely friendly and helpful. Everything was clean and pretty quiet considering the amount of of traffic and construction going on. Location was very convenient to attractions.

Front desk was amazing! They made sure we had everything we needed and recommended the best way to travel to Moody Center (we were here for a concert). I would most certainly stay here again!

I was charged $6 around 8p after checking out for the bottle water in the room and I did not touch the water. I had to call and get a refund.

I was annoyed that the parking was $38 on top of the cost of the room and wasnt validated.

Great property, great staff!!

The room was roomy, comfortable and pretty

We were not able to get through the pool gate.

Didn’t smell right

We had a very nice stay.

The front desk staff Martha have top tier service. Gabi did as well. The room was clean and so refreshing as it was close to 100 degrees. The bed was clean and felt so comfortable. I loved this location. Everything was made easy and the complimentary water!!! Baby!!! Was needed and appreciated!

Good

Great stay! Staff is friendly love the complimentary cookie! Very convenient location if you have an event to the moody center walkable! Bed & pillows are comfy is always a plus! I would definitely stay here again!

While the room was clean, bathroom sink did not drain properly (clogged?). Room was also warm.

Nice stay ..close to everything !

a

Otherwise overpriced --especially the fee for the OUTSOURCED, outside self-parking.

Very clean

Our stay was very nice and comfortable

Good

Na

The check in process was super easy and the front desk staff was very helpful and friendly!

Besides parking being $38/night, it was clean and close to everything.

staff and clean room

I loved how close it was to Moody Center.

My only complaint was that the outside traffic noise was very annoying.,Way to many sirens at night. As if the exterior windows were not designed to help block out the noise.

Great service

Hotel and room were clean. Staff were very helpful and friendly. My only complaint was that for the price of dinner and breakfast the food could have been a lot better.

This is our second time staying here. Great amenities and location. Safe parking (about $40/night).

A room with a view of the city? More like a glimpse. The bed was uncomfortable. It has the same decor from 20 years ago. Breakfast and parking are not even included. You are definitely paying for the location and not amenities.

Make sure you read the fine print because they will slap you with a $213 parking fee to park even though you are a guest to stay there with your vehicle. Not one place was this written, mentioned our brought up. Also we killed roaches in our room every day. I didn’t make a fuss it’s Texas you have bugs but if you’re going to charge me premium rates then give me a $213 parking fee on top I shouldn’t have bugs to sleep with.

Location was great for us. Parking is an issue. Not just 38 service chargeable taxes added. Need to be able to validate parking . It is a third of the cost for a one night stay.

I booked king bed non smoking room; but when I checked in with receptionist, she didn’t bother to tell me the room she gave me is accessibility room and has double twin beds. I could have make big deal about it, but I was exhausted from the flight and I didn’t bother to go down and wait an other hours to get an other bed. All I can do just leave a review.

Very nice and comfortable bed.

Breakfast is not included, you have to pay for parking ($38 a night), found a cockroach in the room and some hair in the bathroom. Will not be returning.

The front desk was very friendly, the room was cleaned. I loved how quiet it was.

Everything was good only thing I didn’t like was the $30 charge for everyday for parking.

Great customer service

According to Expedia this location was only an 8 minute walk to the Moody Amphitheater, the Capitol building and so much more. Was not even close to walkable. Also Expedia said that they had a free breakfast buffet for guests. Did not have any type of buffet and had some type of breakfast for a price. The buffet and location were why I choose this spot, as we are in our 70’s and trying to make everything as easy as possible. Also, was not told nor did I see you had to pay for parking each nite. Will never use Expedia again for any reason. So dissatisfied.

Our specific room needed some work done. The shower had a constant drip/leak, half of the mirror lights didn’t work, the AC wouldn’t go below 73, etc. The staff was really nice and the property overall was well kept, but the room itself wasn’t the best.

Amazing stay!! Staff was super friendly and the room was nice and clean!

Loved the location, close to Moody center

Charges for everything parking breakfast etc. No microwave room very small.

Hotel is nice and clean. Staff are friendly. However, $38 daily parking for hotel guests is absurd. Please consider extra cost before booking. They may be afew bucks cheaper than other venues but most of other hotels don’t charge parking in the Austin area.

Great stay as always and the AC works like a champ. The staff was super helpful when my mom accidentally left her jewelry in the nightstand after checking out! Crisis averted!

nice thanks

It was very clean and comfortable! Helpful and kind staff

did not use the washing room, needed an app for using machines...

Ok

I asked this morning for room service, then came back later and nothing was done. The receptionist said a maintainer went, but they didn't do anything. Earlier tonight I had asked again for service and no one showed up. I also asked for towels and brought them up to my room myself. I even booked an extra night, which was today. The visit was going so well up until now, it's very unfortunate that my last and additional booked day was so unsatisfactory.

Very Good