DoubleTree by Hilton Austin

This hotel is a great value for the money. It’s ideally located near the freeway, and is still close to the UT campus or downtown. You can’t beat the quality hotel for the price.

Nice hotel, location is really good!

Good hotel

Room was clean and staff was very accommodating

Staffs were great

Cleanliness Price gouging. 20 dollar per day parking fee in addition to price gouging

Location and easy in out along with flanked by 2 fantastic restaurants on either side. Walk to either one, no need to drive . Hotel was managed well and clean.

Very high price for hotel standards, bed mattress too old, uncomfortable, shower room outdated. Door to transfer from one area to another adjacent to our room, made a loud thump when it closed.

Very high price for hotel standards, bed mattress too old, uncomfortable, shower room outdated. Door to transfer from one area to another adjacent to our room, made a loud thump when it closed.

Location Nothing

Location Nothing

This hotel has become our go to when visiting Austin. Reasonably priced for the quality and location. Parking is extra, however, and can really add up.

Beautiful hotel but difficult to walk the area as in a high traffic and multiple highway neighborhood. The courtyard was charming and the hot tub could have been warmer. The staff was helpful and friendly.

Excellent staff very nice

Absolutely gorgeous! Located near great places to eat too!!

Far walk to room itswlf

We arrived early and they got us checked in without delay. Staff was friendly and helpful. Location is close to downtown and sights. Restaurants within walking distance.

Amazing property and customer service

The place is awesome and the location was excellent, staff were very nice and the room was very convenient and comfortable. I will come back 😊

Very nice property and conveniently located.

It was good for one night. I would stay more if I needed too

Needs updating

Television did not work the first night and no one ever came to repair after my request. Limited tv stations. Weak water pressure in shower. Associates lacking energy and professionalism and just eagerness to be helpful.

Rooms by garage door are too loud. Door slams shut and woke us up a number of times.

I liked the location. It was convenient to the freeway.

Loved the room and comfy bed. Everybody was nice, we were put by the exit door towards the parking garage which we could hear anytime the door was slammed closed, but not to much of a worry because of the very comfy beds.

The location of this Doubletree is perfect for us. And our 2 day stay was perfect. We used the gym, “warm spa” and room service. All was perfect for us. I have stayed here twice and always found the staff to be capable and super helpful.

I stayed for a night but the place was clean and looked very nice. Had a good experience.

we like it a lot we will come back next time we are in Austin

Great one night stay.

Location and staff are great The water pressure was not good . I have stayed at this location before and shower use to be great.

Location and staff are great The water pressure was not good . I have stayed at this location before and shower use to be great.

Nice place

Do not recommend. Will not return. Family of 4 stayed 10/09/26-10/11/26. It was our first time staying in a Double Tree so I cannot compare to other ones. We stayed in a suite and immediately upon entering there was a smell of must/dust and that smell remained throughout the duration of our stay. The water pressure was somewhat weak but no big deal when it comes to using the sink or shower. It was very frustrating however when flushing the toilet. Most times, we had flush multiple times just for the toilet to flush thoroughly. I brought this to the attention of the front desk and I was told a work order for maintenance was entered. I'm not sure if maintenance came by the room while we were gone but regardless there was no change to the flushing issue. The room was mostly clean but certain spaces are clearly overlooked by housekeeping in general. For example, the air vent in the room had a thick layer of dust on it so it was not something that was missed once or twice. There's 1 very small trash can in the bedroom area and another in the bathroom. You can fit about 3 water bottles in them and thats all because they are so small. The lightening is terrible, its all very dim in the room and bathroom which made it difficult to do makeup, etc. There is no ventilation in the bathroom. Overall, the room was disappointing compared to other Hilton properties.

Great property and staff

Room was smaller than less expensive hotels. Paying for parking at a hotel is dumb. Fire alarm went off in middle of the night and information was not relayed well.

Room was smaller than less expensive hotels. Paying for parking at a hotel is dumb. Fire alarm went off in middle of the night and information was not relayed well.

Hotel was dirty, broken down and not much better in quality than a LaQuinta in. Obviously an older hotel that at some point had been upgraded, but broken floors in multiple areas including the lobby and strong smoke odors in the rooms.

Good clean room. Well maintained property.

Everything was covered

Awesome stay! Really enjoyed it!

I like the location and the staff was nice Our shower and faucet pressure was very weak. I did let the front desk know about it and they radioed in a person to go fix it while we were gone. But what the problem was, was that we left for about 4 hours and came back, and nothing was fixed. I don’t even think maintenance went up there, even though they radioed them in. There was 4 of us, so showering was doable, but just annoying and not efficient. Also, housekeeping did bring up towels, but they didnt make our beds. Which was surprising to us.

I just liked the bed and the quiet place. It's too expensive for what I get.

I like the location and the staff was nice Our shower and faucet pressure was very weak. I did let the front desk know about it and they radioed in a person to go fix it while we were gone. But what the problem was, was that we left for about 4 hours and came back, and nothing was fixed. I don’t even think maintenance went up there, even though they radioed them in. There was 4 of us, so showering was doable, but just annoying and not efficient. Also, housekeeping did bring up towels, but they didnt make our beds. Which was surprising to us.

I just liked the bed and the quiet place. It's too expensive for what I get.

He offered me a free cup of coffee. Terrible PR.

Rooms were clean and excellent breakfast options

The location is perfect, right by I-35. Shopping strip within minutes 1. The A/C was not cooling properly in the room 2. There was no A/C in elevators, it was extremely dirty & hot. 3. I paid additional to book a room with a “view” & my “view” was the side of the building

The location is perfect, right by I-35. Shopping strip within minutes 1. The A/C was not cooling properly in the room 2. There was no A/C in elevators, it was extremely dirty & hot. 3. I paid additional to book a room with a “view” & my “view” was the side of the building

Everything was great

You have to pay for parking. Fire pits didn't work. The food was not as good as expected. But the place was nice

Great location, pretty close to everywhere and staff are super friendly and helpful. The rooms are clean and spacious. The only thing is the pillows which are a bit uncomfortable.

Clean and friendly staff

Pay parking was not expected and unnecessary the hotel was not in a prime location to required paid parking

11/10 all around. Absolutely no complaints on any aspect

It was quiet and the staff was friendly. Further from downtown than I thought. Not much in walking distance.

It was quiet and the staff was friendly. Further from downtown than I thought. Not much in walking distance.

Very clean and helpful

Excellent property!! Staff were very helpful!!! So clean and comfy! Reminds me of Italy as you sit by the pool and Hot Tub. The only thing it was missing was a microwave

It was an over very nice experience

I always stay in this hotel very nice rooms, clean and affordable and close to my work

Overall great

Great stay and location

Rooms were clean the staff was great and the location was very central to UT for the game. The only recommendation would be to have microwaves in the room

Parking, staff, spacious room

Quick access to pool and weight room, this place was family friendly and cold ac

Everything was excellent! Staff checked in through text each day to make sure we had what we needed. I own a cleaning company and the entire property was clean along with the room. The food was great as well. 10/10

This hotel was gorgeous I loved the pool it was such a nice quiet property, I was even able to check in early. And the cookies were amazing nice and warm they were delicious . I will stay again for sure

Great location and clean room

Beautiful property and very nice experience!

There’s a beautiful property, very clean and hospitable

I stay in Austin every other weekend and have been staying at the doubletree for some time. It’s a beautiful hotel with very nice, spacious rooms for a very reasonable price… usually. This time however I ended up spending $450 for a 24 hour stay. Yes it was Labor Day weekend and yes there were understandably higher nightly rates but the added charges for parking for and exact figure of $50 (the exact same amount of the incidental hold put on my card) for 24 hours of self parking that isn’t exactly close or convenient is ludicrous especially since it’s never been done before and was not stated until after I checked in. It just rubs me the wrong way to be charged a new charge and not even be told of the policy change until after the fact. Not good business

Staff

gOOD

I had to change rooms due to the AC not working at 3 am. The new room must not have been sealed properly because it was very humid and damp in the room and the AC struggled. 3 of the 5 lamps in the room did not work either.

Very nice stat. I loved the property & property layout. The rooms were clean and comfortable. The roominess of the walk in shower was my favorite part. I would definitely book again when in town.

Room was nice. Breakfast was good. FYI…If parking a vehicle at the hotel, it is an additional $23 a day.

The price is amazing for such level of hotel. Super clean and quiet.

They put a lot of beauty in the lobby but when we got to the room it was different. The bathroom was the only things really updated. In the room upon the curtains looked clean until you got close to them go close them. There was what appeared to be blood on them and discoloration from just being dirty. And it was like that for all of them. I just think they need to either retrain their cleaning staff and inspect the rooms before releasing them to the public . I definitely don’t feel like this place is yet at the standard of a Hilton Hotel but I feel like they recently acquired this location and are making renovations slowly. I hope this wasn’t the final product.

Only problem we had was the shower but no big deal!

Ok

Stayed on the 6th floor with a nice view of the pool. Double Tree is always my go to when I come home, however; the AC was on 69 but the room felt more like 72-75 degrees. The AC didn’t cut off one time and the room still didn’t feel cool. One of gates to the garage was also broken, for that reason I’m not sure why I was charged for parking when it’s not secure. Other than that my stay was great!

amazing

They didnt clean the room on the second day and the bed and pillows arent the best. The air wasnt working at its best but could have been the extreme heat in austin. Staff was great.

Rooms were super clean.

Staff were very helpful and friendly and the pool was wonderful and rooms were clean and cool

Beautiful Balcony View!

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Such a cute hotel and the service was amazing and the rooms are very clean and updated. Loved it overall.

very beautiful hotel and such friendly staff. we truely enjoyed our stay !

had a great stay everything was good and a fun time

The room was extra large and roomy, but the bed that was advertised as a King was smaller than a normal King size bed. There was also no housekeeping service and when we called the front desk about it, we were told you had to request it. So we asked for washcloths to be brought to our room right then, but they never arrived. This housekeeping request is something they should have mentioned at check-in. The AC made weird noises and wasn’t working properly to cool the room down. The baseboards in the bathroom didn’t look like they had ever been cleaned and there was a stain on the sheets. The lobby and outside by the pool areas were nice.

Overall great hotel.

Very convenient and had great service. Clean and maintained well. Thank you, this was our second stay.

Ordering breakfast to take back to our room should have been a simple and pleasant experience. Instead, Ana made us feel as though we were inconveniencing her simply by placing an order. Her attitude was dismissive, unfriendly, and completely lacking in the level of hospitality one would expect from a hotel. We were paying for a stay and simply expected to be treated with basic courtesy and respect. What was especially disappointing was that this interaction left such a negative impression on us that we decided to leave the hotel one night earlier than planned. That is not a decision we make lightly, and it speaks to how uncomfortable and unwelcome we felt during our stay. A hotel stay is about much more than the room itself; it is also about the service and the way guests are treated. Unfortunately, our experience with Ana overshadowed the rest of our visit. I sincerely hope management takes this feedback seriously and addresses the situation appropriately. Staff members who interact directly with guests represent the hotel, and their attitude can have a significant impact on a guest’s overall experience. Based on our experience, we would unfortunately not choose to stay here again.

Felt very safe and food was excellent. Highly recommend

Balcony

We enjoyed our stay here. The hotel was very clean and we loved the pool/hot tub. The courtyard was so pretty too. Convenient location and we felt very safe here. The only upsetting thing was finding out we had to pay extra for parking. I did not see this prior to booking so I was caught off guard. Overall, we loved this hotel.

Parking fee at a out of downtown hotel seems a bit much. Also, the room was advertised as a pullout couch and king bed. We ended up having to get a rollaway bed. Staff was helpful though.

The bar tender was a young adult, super rude. He wouldn’t acknowledge you. If he was busy he wouldn’t even say “please give me a second” or if you had a question and he was busy he was just blatantly ignore you. Also in the morning, the lady was just straight out being rude and speaking loud because she was the only one in the front and bringing out the food. I had to go get breakfast somewhere else because she kept complaining to everyone it was only her. Double Tree shouldn’t have this kind of staff. They should train their staff in how to deal with people. I would have just stayed at motel 6….. but either than that the room was perfect.

Beautiful hotel. Our favorite place to stay.

Had a really bad experience. As soon as I checked in to my room, there was a terrible stench that permeated the room and sheets. I immediately went to front desk to request a change which thankfully they put me on a diff floor. In the new room, while it smelled decent, the sheets were not fresh at all and had stains on them. I was exhausted from my day so instead of requesting another room change, I just stripped the sheets off and used my own blankets. Second, the bed was the worst bed I’ve ever laid on in a hotel. So thin and my back was hurting by the end of my stay, if I didn’t have such limited options with no vehicle, then I would have requested a refund and left. Not acceptable at all, especially for a Hilton property. This is the second time that I was faced with a dirty room at this location. I will not make that mistake again.

We were assigned a different room immediately. The second room had no AC. It was late, we were tired, so we did not report it. Staff was friendly, however, the rooms are not worthy the price.

Property was updated and clean for the most part. I did notice a few hairs on the shower walls. And pool towels were rather worn.

We love to stay here. The particular room we stayed in def could be updated but still loved staying here. Great location!

The room was extremely Excellent but never got my breakfast vouchers that I paid for. Had to pay extra for my breakfast. When you pay $54.00 each day for meals and don’t get your breakfast vouchers from the front desk. That was a waste of 104.00 dollars

The hotel was a good stay for a quick getaway. The pool was relaxing and I love the courtyard.

Pool is lack luster

Hotel was really pretty, kids enjoyed the pool and the proximity to campus and downtown were perfect!

Everything was very clean and nice. Safe parking and area.

Overall good

Not Ada compliant and not service dog friendly! If you are disabled and require any sort of assistance or accommodation, DO NOT stay here!

The hotel is very nice, the rooms are well kept, and the staff is good. They charge ridiculous amounts for parking and breakfast, so be forewarned.

Air didn’t work and outdated

The hotel was clean, and the food in the restaurant was good. The staff was not very helpful. It took 3 phone calls over 2 days to get someone to come fix the thermostat in the room. There were no porters to help with our bags and the clerk

Nice place

Love it

I really liked the hotel. The room was clean and spacious enough, staff was very friendly.

Very nice hotel to stay at! Was comfortable the whole stay