Courtyard by Marriott Austin Northwest/Lakeline

Love the location

The girl at the front desk when we checked in was so kind and helpful.

No complaints

It was very clean and the staff was nice. The parking was odd.

It was very clean and the staff was nice. The parking was odd.

Very good

No free breakfast. Food for purchase only and it was very expensive.

No free breakfast. Food for purchase only and it was very expensive.

Very clean, quite and relax

Clean conveniently located To everything

Great front office Manger . Megan is doing amazing job as front office staff . Standing on top of any need . We like to come back this spot next time .

It was hosting the marble show we were attending. There were places to eat nearby. There was no complimentary breakfast and for the price of the stay, I would have expected that. We stayed there because of the marble show, but I’d have wanted to be closer to downtown otherwise.

It was hosting the marble show we were attending. There were places to eat nearby. There was no complimentary breakfast and for the price of the stay, I would have expected that. We stayed there because of the marble show, but I’d have wanted to be closer to downtown otherwise.

Exceptional

I would rate 5 star if they offered a free breakfast! Everything else was great.

$5 hot chocolate

Superb

Room was very nice and quiet. The only thing is the parking lot is dark. The lights need to be either replaced or repaired!

Hotel had a terrible poop smell that is not nice. The room type booked was changed because of non availability. I was disappointed. It does not worth the money.

The rooms are clean. The ladies work hard to keep it clean. The area has an Olive Garden right across which was nice. The only thing we didn’t like and the most important is the check in counter staff. They are all terrible, not just one all of them they should get trained to do better. It was bad. They are rude and they start laughing at patrons and they have no customer service skills.

Wonderful experience. Extremely kind staff. Room was so comfortable!

The room was clean and...

The room was clean and beds were comfortable.

Exceptional

Great stay for Wnba game weekend. The food at the Bistro excellent....I had the acavado toast. Had a wonderful getaway with my family.

Te he rooms are big and nice. Overall clean rooms, and hotel. The staff on the other hand terrible! From check in to check out no customer service whatsoever. They are rude and laugh at their guests. They are bothered you ask questions and that you are there at all.

Good

The Bistro was very good- the food and drinks were great and the staff was friendly

Pleasant

We loved the location of this property. There is an all you can eat sushi place minutes away that was phenomenal.

Great facilities, poor service. The building is safe, spotless, and well-maintained, but the staff was icy and unhelpful. Also, give yourself extra time to find the place—it’s tucked away.

Room was spacious and clean. Very comfortable. Staff was welcoming, helpful and professional. Parking was very convenient. Would definitely recommend.

Didn't use bar. Waited 15 minutes for person to come to front desk. Ask bartender if someone was available and his response was should be there. Told representative I had been waiting and told bartender and she said he was to radio her if someone showed up.

No customer service, room was dirty and nasty. Outlets didn't work. Tub had no grip. Hair in the bathroom on the towels. Towels weren't exchanged to clean ones.

No customer service, room was dirty and nasty. Outlets didn't work. Tub had no grip. Hair in the bathroom on the towels. Towels weren't exchanged to clean ones.

This hotel is so much fun. Good staff and bartender is very cool. Shopping and food are right around the corner. Parking lot is safe on-site food looks good.

Staff was very friendly, parking was an easy until Sunday, granted I’m assuming it was due to the racing in town.

The weather was chilly, we enjoyed the indoor heated pool.

Nice staff, Great service.

Room was clean, comfortable and quiet. Pooland weight Room was very clean and well kept

Yes

Ok - the room was clearly not prepared for our arrival. It was clean, but the master switch had not been turned on so no lights would come on, no air conditioning, etc.

Superb

cleanliness and location

cleanliness and location

Very nice and comfortable

Very nice and clean

The indoor pool was out of order, one of the biggest reasons I booked this hotel over another. Wish that this was listed upfront that the pool was out of order.

Enjoyed our stay!

Excellent experience. I would book this hotel again on the next trip.

The staff was so friendly and welcoming! They asked about our concert, the manager sang happy birthday to my kiddo’s happy birthday, when he found out it was their birthday trip. Amazing experience!

Nice hotel, but the parking for guests is ridiculously expensive. It’s not fair to charge guests that much for parking, considering that as a guest you should have the right to park your car at no extra cost.

A few issues with staff that made an unpleasant experience

Easy parking area, staff was very courteous, the room was nice, clean and spacious.

Was clean. Staff was nice. There was Starbucks! Only issue was the bed was terribly uncomfortable. That’s not something anyone did wrong though. Probably normal wear and tear. Would stay again but I’ll bring a mattress topper

Room clean. Upset because it didnt provide free breakfast for the amount of money i paid.

Perfect

Room was very nice, friendly staff, safety 👌. A big plus is the vent fan in the bathroom to keep the steam away while showering. The only negative is no coffee in the lobby 24/7. Had to pay for the restaurant starbucks for $7.98. Room coffee without cream wasnt very good. Next stay, I'll bring own coffee and creamer.

It’s was a nice stay

Beautiful, well kept property. Room was spotless and lovely. I have no negative comments about this hotel.

Clean room, nice staff. There is construction going on across the street so can have some noise until 10pm. It did not bother me

The room was spotless and the staff courteous. My only issue is that I booked the room for five people but breakfast was only for two and I had to pay for other three. If I had known this at the time of booking I would have chosen a hotel with breakfast included for all.

Nice hotel, check in staff was terrific!

Room

Rooms were clean. Service desk people were nice

Everything was excellent except two issues. First, I did not appreciate that the rooms are not clean daily like most other hotels or at least the front desk should notify you so people don’t place the towels on the floor. Front desk ststed cleaning is done every other day. Second, try to get breakfast but no one was available that I only had time for coffee after finding someone to help me. Will not be staying here again. Thank you

Everything was only bad thing was the $40 I spent on frozen breakfast potatoes had no flavor the pork sausage was still frozen was brought back a second time and was still frozen

Ok

The room was super clean. The bed was so comfortable. I loved the fact that there was a bar and bistro to purchase food. Super convenient. Only thing I didn’t like was that the food wasn’t complimentary as most hotels offer that. Other than that everything else was perfect.

Great stay

Great

Room was clean and comfortable. Checkout is 12p which is wonderful!

Great service as always. Jessi and Avery were great!

Very good property and location

brands for many years and I have never been treated so aggressively. Please contact me about this review

The best hotel I’ve ever been too.

Very clean and easy to check in. Nice rooms and facilities other than the pool. The pool itself is nice, but the area around it is dangerously slick!!!☠️ The bartender on duty was really friendly and made amazing drinks!

thanks for yr great service :-)

Had convenient bistro located in lobby with great food.

Very good

The grilled cheese sandwich was sublime. Surprising

The room was clean and comfortable (bed a little firm). Friendly and professional staff. The only issue was the patch up work to cover up either a water leak or just repainting. They just painted over wallpaper, which made it look hoody looking. A torn rip on the carpet, which didn't feel that well walking over it without shoes. We really liked the very cold ❄️ room after our Amana thermostat hack to stay on cool during our stay (Google it).

Easy access to freeway and mall. Dining options are literally outside the hotel.

Very nice and clean, front desk help, and very friendly.

Comfy bed, hotel and friendly staff.

Great stay

Great stay and experience!

Stay was ok. My room key didn’t work four times. Had to be switched to another room. Amenities are sparse. Otherwise decent for a night

👍

Clean and comfortable hotel. Will stay at a courtyard again.

Was nice, very clean. Only thing iron would not work

Be careful in the pool. It’s INSANELY slippery and they have no warning signs about it. My baby was walking and fell straight on his forehead after slipping. We couldn’t even walk around without worrying about falling, so we left the pool early extremely disappointed. Unfortunately we chose the hotel due to the indoor pool (got told it was heated) but it was extremely cold.

The downside of staying here, they do not offer free breakfast. I stayed at La Quinta for 2 nights before checking in here, which they offer free breakfast.

Friendly staff. Clean room.

Bad experience

Works well for our needs when visiting our family!

Extremely rude staff. The hotel doesn't clean

Clean rooms and friendly staff!!

Great stay! Will definitely use this hotel again!

Everything was excellent during my stay. From check in to check out, everyone and everything was perfect. Thank you all.

Very nice

Breakfast with omelettes made to order. Friendly staff, easy to get to.

We came with a group that booked about 10 rooms. On the first night vehicles were broken into. I had a few cards in my console that were taken and attempted to be used. Thank god for fraud alerts. When asked if we could view footage we were told to wait for management. When they arrived we were told the cameras do not face the parking lot they only face the building. So calling the police or seeing anyone would be hard.

It worked great for us. Felt safe and parking was easy. Elliptical was nice quality with some free weights bikes and treadmills. Pool is fairly small but we knew that when booking.

No free breakfast grrrrr >:(

It was quiet and comfortable and at a great price.

Muy limpio ,hermoso lugar

Nice hotel

The reason they gave me was something about 3 rooms not being available and they forgot to take that off the inventory that Hotels.com had. I had to wait around for about 2 hours when I got to Austin to have a rep from Hotels.com help find me another hotel. He got me a room at a Hyatt Place in the area. Hotels.com covered the $175+ difference since the Hyatt Place hotel was more expensive for 3 days. The reason for this review is I'm wondering why Marriott doesn't have a system in place A) to prevent this from happening. B) If it does happen, having a system that helps guests find another Marriott branded hotel in the area. Basically, they lost the money they were making on the 3 nights and now I'm not that excited about booking at a Marriott branded hotel next time. The woman at the front desk of this Marriott acted like there was nothing they could do about it because it was booked through a third party. I tried to explain to her that it was me, a real human standing in front of her that was going to be sleeping at the hotel. Not some "third party". She did not care. It was basically a "I don't care at all to try and help you." attitude.

Staff is very welcoming and property very clean.

Great stay! Clean and comfortable. My only complaint would be that the bathtub was really slippery.

Fire alarm started going off at 5:54 A.M and did not stop until 11:35 a.m. as an epileptic person this was more then stressful, it caused a migraine that lasted well until the night.

The front desk clerk was never welcoming and did not have even a smile or welcoming demeanor throughout the 4 day stay. Also during the stay somebody opened the front door while I was still in the room.....he claimed to be hotel tech and wanted to check if the refrigerator was working fine.....very very unusual and unprofessional !

Staff were friendly

Very Good!!

Great

It was great and the front desk was polite and it was a clear check in.

Staff was extremely friendly and accommodating

Construction across the street started at 330 am! Lots of dump truck noise and back up alarms as well as rocks being dumped. Could not believe they started so early and it was incredibly noisy

We had a great stay! The front desk, housekeeping, and Bistro employees were very friendly! Our only complaint was how firm the bed was. We were uncomfortable each night. However, that didn’t take away from our stay.