Courtyard by Marriott Austin Airport

Becky needs double dose of English lessons and empathy for customers who have been duped

Good place to stay

We made a last minute reservation and were so happy with our decision. The check-in was seamless and we had a spacious and clean room. The luggage cart was an amazing bonus as I was traveling with my mother. We were also so relieved to see the Bistro was open until 10pm and the food and service was really good.

Exceptional

Nice, clean, and quiet. All I needed. Thank you.

I’m a business traveler and often work from the room. The room was well set up for working; large desk, good access to electrical outlets and good lighting for zoom calls. I would definitely stay here again.

It’s very clean and close to the airport and the downtown.

It’s very clean and close to the airport and the downtown.

Superb

No issues with property

Nothing

Everything from the time we entered the door till we left. Staff were professional friendly attentive. Rooms were clean and comfortable beds were great. Nothing

Nothing

Everything Nothing

Exceptional

The staff was always cheerful and helpful. All facilities were clean and well maintained. The best part of my experience was the shuttle driver. There was a multi vehicle accident blocking the highway to the airport. Without GPS, he navigated a complicated route on backroads and got me to the airport in time. His dedication and on the spot innovation was exemplary.

The staff was always cheerful and helpful. All facilities were clean and well maintained. The best part of my experience was the shuttle driver. There was a multi vehicle accident blocking the highway to the airport. Without GPS, he navigated a complicated route on backroads and got me to the airport in time. His dedication and on the spot innovation was exemplary.

Amazing place. Sometimes places by the airport can be risky, but not this place. It was a great place to stay. Great staff. Great rooms. Every amenity you’d want, including a full and fun bar area with good food.

Disappointing

Great location, great staff, clean hotel room.

Staff was great

Not providing free coffee in the lobby doesn’t help! It was a quiet night. The directions for getting to the hotel were very poor on Google maps

Not providing free coffee in the lobby doesn’t help! It was a quiet night. The directions for getting to the hotel were very poor on Google maps

Exceptional

Very nice property. Nice store and restaurant wasn’t too happy not having free breakfast on the website when I booked it said it had free breakfast. Very disappointed

Nice. No free breakfast.

Staff was rude. Made checkin and check out requests several times and was ignored.

Clean, convenient hotel. Staff was rude. Made checkin and check out requests several times and was ignored.

Exceptional

There was nothing that I can say that I didnt like.

The staff was absolutely fantastic, they accidentally double charged due to a mix up but instantly fixed it. The rooms were very clean and smelled amazing. It was quiet during the night and service quality was excellent. Easily accessible to get to and will definitely be staying there again on the next trip to Austin, and anyone else traveling there I would highly recommend staying here. There was nothing that I can say that I didnt like.

We got to the hotel late because of our flight. We were able to get something to eat, which was a life saver for us!

Airport shuttle was easy and efficient- got us to the airport in plenty of time!

Nice property for location and price.

Airport shuttle and being able to leave my car there is a huge bonus.

Clean room, friendly staff, just hotel felt kinda old and not well maintained but overall a good experience

Room very dated. It was clean but just not kept up well. Also it took a very long time for the water to get hot.

Nice size room clean welcoming staff.

Great staff. Very polite and efficient to include the airport shuttle driver.

The staff was great.

Great room! A special shout-out to Barbara at the lobby for being so friendly

Great job to everyone!!

staff was accommodating!

The moment I checked in, the manager, Patrick helped me in every way. He was simply terrific. Barbara the front desk lady was so kind and professional, She got me the perfect room. Devan, the man at the restaurant was fabulous as well. I couldn't have asked for nicer service in every way. I will definitely stay there again, next time I am at the Austin Airport and require a hotel room.

All according to plan. There was no free breakfast.

Staff very friendly. Rooms large and clean. Disappointed the shuttle doesn’t run before 4 am so had to pay an Uber which was $40 extra.

Nice room, quiet, convenient. Recommend to travelers.

Everyone was very nice. The room was clean and looked nice and was well stocked. The restaurant was very pretty. The chef waited on us and took excellent care of us. The food was excellent. We have been looking for a hotel in between Home and Houston which we travel frequently with our dog. This is the 6 place we had tried. I believe we finally found our home away from home. We will see you in a couple weeks

Left before breakfast to catch a flight

Didn’t have breakfast- we left early - had a airline to catch

Great staff and room was very clean.

Great

Roomy, mattress comfortable, location

The staff was great. The place was clean

Everything is great

Airport shuttle driver very nice & prompt. The bistro on the evening was very good and reasonable. Devin at the bistro was super friendly and attentive. Front desk workers were helpful at check in and check out.

We wanted a hotel close to the Circuit if the Americas. It was. Bed was not as comfortable as I like. But room was clean. Took forever for water to get hot in sink and shower and water pressure was minimal. We didn’t get breakfast because there were minimal choices.

Very nice breakfast and coffee selection . Need to be open earlier than 7am. 6:30 everything should be getting ready to be in place or options for early risers. Having to wait or eat elsewhere at this fine establishment shouldn’t be an option.

Staff are really sweet and kind. My room is always immaculate. I love the fact they offer shuttle to airport and it’s close.

G

Cons: breakfast not included in room rate, no pool, area around hotel is a bit sketchy at night.

Very noisy room above us. Noise lasted for hours in the late night. Very disruptive when we had to get to airport at 5am.

Clean, comfortable rooms and close to the airport.

Is that correct? Not a very good look for Hotels.com.

Overall good, but they will charge for parking onsite.

It was great

It was great. Friendly staff.

Good access

The hotel was overall good but the bar and food was expensive and the $14 drink I bought looked like someone drank half of it. It was a joke. Then I woke up early for my shuttle and had to take a cold shower because the water never warmed up. I had it started for 20 minutes before I got in and it was not warm

Kinda hard to get there if you have never been in the area. Charged $$$ for parking for Marriott members? $$ cost for bistro. Don’t eat there unless money is no problem; also surprised on how much Taxes were. Could have stayed 20 to 30 miles away for cheaper.

All in all, an extremely excellent stay.

Nice hotel

Decent hotel very close to airport. Minimal extras.

clean, nice staff. Thank you!

Great hotel great location

clean and friendly staff. spacious room for great price

We only used the hotel for an overnight stay near the airport because we had early flight. The shuttle was on time at 6:30am and we had no trouble making out flight.

Enjoyed the experience. Nice property.

Great property and location to airport. Luke warm shower in the morning.

Airport shuttle services excellent

Everything was great. But if you are a light sleeper, this is not for you. Airport is too close.

Good food and bar. My room had zero cold water in the shower so unable to get cleaned up for my flight home.

Everyone on the property was amazing! From the lady at the front desk to service at the Bistro!

Np hot water, had to move to another room after having completely unpacked.

Wonderful. Close to the venue and airport

Near the airport and staff are friendly.

Awesome staff! Welcoming and supportive. I travel with 88 year mother and that is always a challenge but the front desk was ready to assist. Room was nice and comfortable. Great breakfast options and loved the onsite bar for unwind after a long drive.

Check in was easy room was comfortable pretty quit being next to the airport food was good had there burger from there kitchen I would stay here again for sure. But one thing I did notice is there is not really parking for vehicles pulling trailers

The drive to the parking lot would be my only complaint. It is pretty rough getting there.

It's pleasant.

Room 303: 2room suite was nice to have extra space. Front desk at check-in was unmoved, not warm, no smile. Very difficult to understand. Young man seemed shy and incapable. At hotel's happy hour (lobby bistro) Joe Perez, the bartender/cook was welcoming, friendly and working hard. Food was typical but his effort made it seem better. Great job Marriott keeping him on staff! He was doing the work of 3 people! Someone could have helped him clear off tables though. Front desk seemed oblivious even while not having anything to do within eyesight of the bustling clusters of people. Lack of teamwork on the part of front desk. Breakfast next day (Sat) wonderful! Lots of staff walking lobby making sure to greet all guests. My coffee was made to my liking so I was very pleased. A/C unit in room was either freezing cold or heater would activate, a bit annoying.

I only wish that there was room service but the mini store and bistro had a great selection of food and drinks.

This is our second stay at this hotel. Each time has been excellent. The staff is always friendly and professional. The cider and sweets in the lobby this trip were a plus. We will be using this as our hotel for all our future trips.

Everything was fine but I have one whiney complaint. The TV is hard to see from the bed. I like to watch TV in bed. Otherwise it was ok....decent shower....breakfast and coffee were expensive but it tasted good. I'd have preferred a breakfast buffet but whatever. I probably would not stay here again because of the tv and paying for having to pay for breakfast.

Quickly stay and comfortable

Smelled a lot like smoke in my room but other than that was clean, convenient and pleasant stay.

Couldn’t get hot water in second room. Maintenance guy got the water warm enough for a shower but it was inconsistent.

Very good staff. Property was tucked near airport so not an area you would want to do things in but convenient enough to nice areas with a car. Quiet despite proximity to airport.

Easy fast shuttle.

What a terrible experience! Not only was there no hot water, but the hotel also mistakenly charged me over $1000. A Hugh mess.

Clean and conveniently locate 10 mins away from The concourse project.

Was close to airport, convenient, clean. Waffle house and Javi's Tex-Mex restaurants near by.

The staff was very accomodating

Good stay

Enjoyed everything about my stay; and will gladly return!

There was no hot water in our room. It was lukewarm at best. My wife toughed it out. I’ve only cold showered when absolutely necessary and no other options. I brought this to the attention of the front desk for future resolution.

Amazing stay

People at reception were friendly and helpful checking in and out. We had a great shuttle experience to the airport: driver was helpful with our bags and knowledgeable about a convenient drop off location for our airline.

Good property but i was almost charges for breakfast though it was part of my reservation. Glad i was mindful of my room charges..

Polite staff, cleanliness of room

Very clean comfortable, everyone was friendly. The transportation to the airport made my travel very easy - and the driver was very friendly and helpful.

My stay was very pleasant. Great staff, very polite.

We will come back here when we fly out of Austin!!!

Didn’t know. Front desk this morning outstanding

Easy access to the mall and to the airport

Very good location between COTA and downtown. Very friendly staff and clean rooms - will stay their again.

The facility itself is very nice and the staff was very friendly and helpful. The rooms are quite nice and comfortable. I have to hit on the cleanliness a little. Most of it was perfect. But one of the beds in our room had some cracker bits and some type of sauce on the sheets. Easy as getting some new bedding but it was 2am after a long trip and long show so I just took that sheet off and went to sleep. Everything else was perfect and they really have a nice set up. I don’t even remember if I mentioned it to them in the morning. Was still pretty tired but my only complaint and I can see it being a big point for a lot of people

We had a very seamless stay. Not a lot of food options but the hotel bar had great burgers.

Great customer service