Country Inn & Suites by Radisson, Austin North (Pflugerville), TX

Both nights, while walking through the second-floor hallway to our room, there was a strong smell of marijuana. I reported this to the hotel staff, but nothing appeared to be done about it. When we entered our room, it was clearly not properly cleaned. The sofa bed had food on the sheets when we opened it, making it appear that it had not been cleaned or changed after the previous guest. The mattress also appeared to have mold and significant black discoloration. I immediately complained and was given new sheets, but we never used the sofa bed because we did not feel it was safe or sanitary. We also discovered roaches crawling in the room, including around the sofa bed. There were additional incidents during our stay that made us extremely uncomfortable. The fire alarm was activated, and we were told it was related to a toaster. While looking out the window, my 12-year-old daughter and I personally witnessed what appeared to be a maintenance employee exchanging money with an older female guest. We then saw the employee receive

Elevator was broken. Air conditioning was not working the room and I was offered a smaller room for the same price. Left within an hour of arriving. This may have been an isolated experience but beware

The second room the A/C wasn't working and they could not fix it so they gave us a third room. The third room finnally was good and clean but the shower valve was leaking, so they'll have to fix that. The rest was good.

Dryer on site is terrible. Had to dry load twice. Staff is friendly and helpful room is clean and bed is comfortable

Not sure how this property has such high ratings at this time of this writing, but during my stay no one stopped by to clean the room. I was told someone would stop by on the 3rd day (I was there 5), yet no one ever stopped by. I had to put up with a bunch (lost count), of water bugs (think tiny cockroaches if you aren’t familiar with them). Finally, the ONE elevator for the entire building gave out while I was there, requiring the use of stairs, which was particularly annoying when having to check out and carry everything out. Not sure what I expected given what I paid, but better considering the reviews. I will not be returning to this hotel on any future trips, nor would I recommend it.

The property was OK, but there were little roaches everywhere even dead ones in the fridge The carpet was dusty like when were you gonna walk around without shoes or flip-flops on the showers were dirty not really clean it made it uncomfortable to eat in there. The rooms were very dark, cold and clammy. It was kind of an uncomfortable stay. The staff was great though removed the fridge but I just feel like they should do a daily walk through of what to expect or needs to be done before the guest arrived because when we got there, the room was dirty and when I went to go, let them know that the room was dirty and requested maintenance to clean. She told me no one every two days when we were only there for two days, but when the shower had like all this stuff on the walls it was just giving very unclean very unsanitary very dusty very much on its last leg

First room had a clogged toilet but they swapped us rooms after that. The staff was really nice and helpfull.

The hotel lobby smelled bad, the carpet was wet in the first room, the second room the bathroom was horrible. Tub paint chipping. The third room was okay but we had to swap the mattress on the pull out from the second room. Breakfast was okay but the smell made it hard to eat and you can’t take your food in your room.

The staff The room the I got was not very clean the restroom door made a loud noise because the hinge at the bottom was not even screwed then I went to pull out the sofa bed the mattress was dirty with no sheet and had mold all that the bottom there was dirty and moldy goldfish and a Nutella packet then first morning there we were going to make coffee in the coffee pot in the room there was a used mold coffee pod in the machine already

When I left The fact that they charge you a security fee of $100 that is not stated anywhere when you book, and the fact the the place smelled like weed when you got there.

No pool. Hotel overall had a weird smelling odor to it. When we got into the room we noticed a small hair on the bed (hoping it wasn’t pube hair). AC said it was on its highest setting but the room was warm at best. Hallway had an odor of weed to it. The day we arrived the elevator was broken and took about a day to fix. Staff was very nice. Probably wouldn’t stay again but then again the price reflects on what you get. Also apparently there was a homeless person puncturing tires, a kind guest warned us that he observed a women puncture the tire of one car and attempted to puncture my boyfriends car tire, but fortunately it didn’t actually puncture it. Construction is going on near the highway but didn’t make it difficult to go in. There is two ways to enter but GPS only showed us the highway enterence

The front desk staff was helpful but everything else was very poor! The elevator was out and the stair shafts were very dirty and hot. The room appeared fine but not long after I was settled I witnessed three roaches crawling in the room. The AC did not reach the front area of the suite. The water with oranges in the lobby appeared old and was very warm as if it hadn't been changed in while. I had stayed here before and the difference was night and day from my previous experience.

Go somewhere else, trust me

Yet didn’t received refund of my deposit. Still it shows pending. Please resolve it.

The young man that checked is in was awesome.

The peace and quiet Everything was good

Everything

Hotel did not have hot water the entire stay but we’re still serving food. Holes in the wall. Mold in the room. Roaches in the room.

Just a poor hotel to stay at room ac didn’t cool rooms hallways stunk and they have no pool

For the most part everything was great. There was some very obvious mold on the ceiling in the bathroom above the shower and the room smelled like crawfish. Both of those were terrible however staff was nice and room was a good size and clean and breakfast was good. For the price it was a decent hotel.

Good hotel for families but it could use some freshening up.

Interactions with 2 of the personnel ( including a manager), NOT a fan of how I was treated; reasonable customer requests do NOT deserve rude responses.

Nothing Saw cockroaches in the room. When asked for new towels the next day, they asked to first submit the old towels at reception. Asked for shower gel and they said its out of stock. Breakfast wasn’t good either. Rooms has weird smell. The sink was always clogged. Carpet in the room and hallway was very dirty.

Never again! Restroom was gross with a layer of mildew where the tub meets the tile wall....USB Charger did not work and curtain was torn....I wouldn't stay here again if they offered it for free. Down right disgusting......

My stay was Good.

This is a very poorly maintained property. The carpet and the furniture (couch, chairs) are dirty looking. There was no hot water in the room. The fold out couch mattress was extremely uncomfortable (even for a fold out mattress). When we asked for bedding for it, we were told there were no extra pillows available. The separate room for the fold out bed does not have any air conditioning in it. There was also a bad smell, like maybe the room had previously been smoked in and/or a musty smell.

Everything was nice

I stayed at this place twice for couple of weeks each. I enjoyed my stay with kids. The suite gives me space to work while staying close to kids. Staff is very helpful and courteous. Will be back whenever I am in Austin

Everything was great

Breakfast both days was skimpy and when we asked if they were going to refill it, the front desk said she wouldn’t, the staff that was supposed to do that was running late. Asked for more toiletries and was ignored. The hallway carpets were not vacuumed once during our stay despite food being dropped in the hallway. The amount of bugs we killed in our room was horrific. We would’ve asked for a refund and not stayed had I the confidence in this hotel’s ability to process such. Will not stay again and highly suggest no one else to as well.

Breakfast options are VERY limited. If you like roaches, you are going to love this place.

Good

Na

I’m sorry to say this, but nothing at this hotel is right.

I liked how it was close to everything to where I wanted to go I didn’t like how their laundry facility was not cleaned. My toilet didn’t flush, the lady asked if I wanted a plunger and when I asked for another room, she said there was none available. When she called the manager there was actually a room available.

I liked how it was close to everything to where I wanted to go I didn’t like how their laundry facility was not cleaned. My toilet didn’t flush, the lady asked if I wanted a plunger and when I asked for another room, she said there was none available. When she called the manager there was actually a room available.

For a short stay due to air conditioner issues at our apartment this was a nice place to stay. Thank you for a painless experience

In addition, I believe families traveling with small children should be placed on the first floor whenever possible to help minimize disturbances for other guests. Lastly, check-in was supposed to be at 3:00 p.m., but our room wasn't available until around 4:30 p.m., and several other families experienced the same delay. Overall, it was a disappointing experience.

Poor

I discovered the TV screen in the living area was shattered after plugging it in. The AC in the room halfway worked; the little door to the buttons department was broken off. The room alarm clock and hairdryer were missing. I ended up having to go to work with my hair up in a bun, wet. After notifying the front desk, I was not asked if I needed those items replaced or for me to change rooms. I actually stayed at this hotel a week prior and had no issues.

However not very well maintained There were stains everywhere Breakfast was not good Had to eat somewhere else

:)

No good no water in unit no extra day no customer service at all

Awful experience here, the room smelled of mold and made me sick. The bathroom was filled with mold and rust. Even the toilet was dirty with scratches all over. The hallway smelled like weed. We left within 8 hours of checking in.

Elevator half broken. Faucet was broken in room. When requested to be moved. He told me to hold on to then check the room and tell me the faucet was just loose and did I still want to stay there. Requested another room where there was mold on the tub and flooring cracked. Just went to front desk to checkout and left the hotel. They tried to give me another room but I declined. Says no smoking but whole hotel smells like smoke. Just dated stinky rooms that smell like dirty clothes and carpet.

The toilet did not work. We had to hold the handle down until it would flush. Again, front desk said he could not help us. Front desk was in no way wanting to do anything for us.

Close to event we attended

The first room, the toilet overflowed on us. It didn’t have a microwave and the television for the front room was missing. Room number two, the carpet was dirty and the iron worked but looked like it was broken and the ironing board was bent. Other than that, the bed was real comfortable, had a microwave and the tv was missing in the front room.

Pros: - low price (for a reason) - comfortable beds - In room AC systems cool well - hit or miss on staff. The front desk lady is pleasant. Sometimes no one is at the front desk. - Free Wifi Cons: - surrounded by construction - sketchy people around the area - carpet stains and carpet bumps can be tripping hazard on 2nd floor - funky smell throughout - cockroaches

Exceptional

Rooms and carpets need replenishment

The room was gross and full of water damage and gross stuff all over the pull out. the staff did not speak English very well making it had to ask for anything and understand what they were saying.

actually planned to stay one week but i noticed roches in the toilet area and vacated in a day. working with Expedia to get refund.

Run down location, smelled and dirty!

The mirror fell off the door and we got charge for it

Hotel seems pretty dirty and they need to maintain the property

The rooms are very old and not properly maintained. Bad smell from carpet. The bathroom faucet keep leaking. The freezer door is broken. The breakfast was awful and made with very sub standard food. The staff are very disrespectful. Parking lot is shady.

The room was dirty and smelled like a rest home. The service was terrible by the staff the manger was arguing with a maid in front of me without a care. The staff had no patience for you or yourconcerns. The equipment they were using like the debit card reader would not work.

Good experience. Staff was nice and helpful. Deposit for incidentals hasn’t been refunded yet but overall good service.

Exceptional

Bad

Very OLD hotel with out dated furniture, lighting and shower was awful. The staff was friendly and greeted well. For me it was a night's sleep and was out in the morning.

Everything was great. I got an excellent rate with two bedrooms and couch. The food downstairs to purchase was a great selection. Everything was great. I would definitely stay here again. The front desk was very helpful and polite. Rooms were nice and cold

Staff was friendly, location is good, but room was dirty, mirror was broken, breakfast was very poor

not clean at all. the rooms smelled of urine, the sheets were stained and had hairs it’s like they never even changed the sheets they just redid the bed. the window curtains were torn and the shower curtain as well. we were supposed to stay 2 nights ended up staying one night only and did our best to be out and about instead of resting there. We heard of previous roach infestations there would not be surprised if it were true. Also there are a bunch of men that hang out in the parking lot at night it felt very unsafe for the cars. i don’t recommend.

Tnks for excellent service

I checked in my room, saw cockroaches everywhere. I went back to the front desk to ask for a refund and get out of there. After multiple days they haven’t responded and they won’t give me my refund. Please stay away from this hotel if possible.

While they show pictures of having a pool in reality the pool is filled in with dirt.

Our room was big and clean. Breakfast was good for what was there. A lot of things in the building just didn’t work

Had to keep asking for breakfast to be refilled , mirror was broken in my room and right before we checked out there was a roach crawling on the wall. In order to receive bath towels you had to bring back the used towels (NEVER HEARD OF THAT) then if you didn’t bring them back there was a $25 charge for small towels and $30 for BIG TOWELS like 0/10 recommend !! Towels should be unlimited the service for breakfast was TRASH had to wait 30min for someone who wasn’t even on the property to come refill the waffle maker and refill the eggs, sausage and tater tots.. NEVER AGAIN do better !

I was charged $50 for two towels being red from me cleaning my baby juice that was spilled up. Never in my life have I heard of such thing like that is ridiculous. The manager said they would have to throw the to throw them away because the stains won’t come out mind you they haven’t tried to wash them yet but still charge me so that mean they might charge you to use the towels so I would not recommend this place to no one

It was horrible I will never stay there again and manage had the audacity to call me a liar when I told her that the room that I was staying the A/C didn't work and there were bugs by the A/C but she wanted to call me a liar

The pool was under construction. The building is old and has that smell. The check in was smooth. The room did not look clean. When we called the front desk the phone rang forever it took a 4th attempt each time before someone answered. If we needed extra towels/soap etc we had to get them. I asked for housekeeping and I was told he’d ask to get it done but couldn’t promise anything. Housekeeping was never done. The key does not work for gym access you have to have the front desk open the door each time.

room was dirty, our door had a missing peep hole so you can see straight inside, restroom door was broken, water pressure was bad, ceiling had little holes like if they had termites, had a small window behind large curtains and there were stains on the floors, and outlets didn’t work because they were loose.

WOULD NOT RECOMMEND!!!! WOULD NOT RECOMMEND!!!! WOULD NOT RECOMMEND!!!! WOULD NOT RECOMMEND!!!! WOULD NOT RECOMMEND!!!! WOULD NOT RECOMMEND!!!! WOULD NOT RECOMMEND!!!!

Do not book a room here. I should have read the previous reviews before booking but I didn’t. We arrived around 10pm to check in and the front desk was kind and helpful. I was taken back that the deposit totaling more than my actual stay, but paid it and got our keys. We entered our room and it had a HEAVY smell of mold and dirty carpet odor. We literally walked right out and to the front to asked for a different room. The lady was kind and quickly gave us a room change but that room too had the same odor and it was actually worse, so we asked for another room. When we got to the 3rd room, the toilet did not flush, a towel has blood stains on it and another hair. At this point it was nearly 11pm and we were ready to leave. The lady who checked us is stated she had no access to refund us the stay and deposit and we had to call back tomorrow and speak with Srithi. Super frustrating no one is capable of this and here we are 2 days later and I have no heard back from Srithi regarding my refund. She stated she would call me back and she has not. I have left her 2 messages and is obviously avoiding resolving this matter. DO NOT STAY HERE. They don’t care about the hotel or the people who stay in it. Everything is run down, dirty and old. I have no idea where they invest the money because it’s definitely not into the hotel. Oh and the first room on the wall it was carved “HELP!” On the wall which you can see in the 3rd picture.

The room was dirty. Bugs scattered across the floor when we entered the room. Dirty sheets piled up on the pull out couch. I requested a new room. We were given a new room and there was what looked like feces smeared into the carpet. The front desk attendant asked if we wanted a refund and we said yes. Its been almost a week and still havent received it. It was a filthy hotel and wouldn't suggest booking here.

The only good thing was the housekeeping staff ! Me and my family would never stay here again . The entire hotel smelled bad there were roaches in the room dingy linens not enough towels clogged toilet no water the first day till late at night . Had to move to a different room because the first one was so bad. Called the property manager left a message and never heard back from them.

Loved the layout of the suite but ac could not keep both rooms cool. Unable to turn thermostat below 72 degrees. Food trash left in the room. Decent stay.

After checking in, we checked the beds and the sofa bed. The sofa bed had dirt in it and we asked to be moved into a different room with two beds, the arrangement was made. But the room stunk, we had 3 people staying in the hotel room and when we asked for an extra towel, the front desk gave attitude and claimed that a dirty towel had to be exchanged for a clean one. After explaining that we booked for 3 people to stay at the hotel and only have 2 towels, they finally gave us an extra towel. The next day we asked for our room to be serviced, we came back to the hotel and they left two clean towels. When we asked for another towel, the front desk continued to give us attitude about how the day before they had already given us a towel and we had to explain that our room was serviced and was replenished with 2 towels like before. The front desk gave us a small pool towel, it was just as small as a hand towel.

Upon arrival, the elevator already appeared poorly maintained and honestly felt unsafe to use. We arrived late in the evening, and staffing was very limited, which made resolving issues difficult from the start. We booked a Studio Suite with two queen beds and a sofa bed for a family of four, yet the room only contained one set of towels. Unfortunately, the problems escalated quickly. The bathroom had visible roaches, and the bathtub was filthy and clearly had not been properly cleaned prior to our arrival. When we requested bedding for the sofa bed, we were simply told they did not have any available. As a result, my daughter had to sleep using a blanket from the car just to stay warm. To make matters worse, the bedding that was provided appeared dirty. The white comforter had black stains on it, and the edges were brown and discolored, giving the impression that the linens had not been properly cleaned or replaced. Needless to say, none of us slept comfortably. By morning, we decided the best option was to check out early and find another hotel altogether. This experience fell far below even basic hospitality and cleanliness standards. I rarely leave negative reviews, but this stay was unacceptable and honestly one of the worst hotel experiences we’ve had.

Fine in general. If something breaks in the evening, you either change your room or wait until the morning because no tech on side after hours.

Disappointing

Checked in after a long wait in line. Water was off in the hotel for several hours. Went to adjust AC in room because it was hot, the carpet was completely soaked, I couldn't walk on that side of the room because it was soaking wet. I Called the front desk 4 times and no one answered, so gave up and went to bed. Next morning breakfast was ok but no 2% milk, no attendant around, so I told the front desk. They gave lip service but did nothing. I later went to check out and they overcharged the amount of the room. Luckily, I asked for a copy of the bill and saw they were charging more than the Hotels.com rate locked in when I booked the room. They said they couldn't adjust the rate but wanted me to try to reach the asst manager to get them to adjust it. We will see if they actually credit my card for the difference. Obviously, management doesn't empower the front desk people to apply credits to customers when necessary. I used to love this hotel, but it seems to have gotten very frugal and gone downhill. Less emphasis on customer satisfaction and more on pinching pennies.

Our room smelled terrible, could barely sleep due to the odor. The shower was dirty and the handle was about to fall off had to play with it to get water to stay on. We originally booked two nights and immediately went to ask to cancel 2nd night so we could find a cleaner hotel. The front desk would not work with us and gave me a number to call (the number was out of service when I tried calling from the car). I reached out to Expedia since I booked through them and they helped me out with a partial credit since the hotel would not. Would not recommend this place at all unless you are just so desperate and your only option is this or s street corner.

Everything is good, l enjoyed my stay.

Today eggs and sausage were again cold and the toaster was missing and when I asked they said it was broken. I would appreciate daily room service; however, it is currently provided every three days. Consequently, if my stay is for three days and the last service occurred the day prior to my arrival, I would not receive any service during my occupancy. The room itself requires significant renovation, as the toilet door does not close properly, and the carpet is in need of a thorough cleaning. Thanks for checking, things are okay besides the breakfast could have been better.

Yes the Ac worked well, what I did not like is that housekeepers never came to clean my room my entire stay and the room have roaches

They charge me more that expected

In addition, the room sleeps 6 people, yet only had one bath towel. I went to the front desk to ask for more towels. There was only one person on duty and he was not even at the front desk. Another man was waiting in front of me to exchange dirty towels. When the front desk attendant showed up, he took the towels and disappeared with them for a very long time before returning with clean towels. Made me wonder if they were on the other side of the building! When I asked for more towels, he told me our room should have two towels. He disappeared again for a very long time and then brought me a bath towel and two smaller and commented that "they should wash more towels." The elevator in the building needs a serious service. There was no sticker/notice saying when last it was serviced. The whole panel with the buttons was loose and you had to really push the one for the ground floor very hard. Breakfast was okay, but it ran out of food quickly and it took them a long time to restock. There was also NOBODY around to report it to. Front desk was unattended a lot. You also get 10% off if you leave a positive review! So most reviews mean nothing.

Rented two rooms,in which they had just shampooed the carpets before we got there. One of my rooms floor stayed wet All night getting some of my stuff wet. There was no blankets or sheets for the sofa bed. The bed sheets had something on them. The bathtubs didn’t look clean and their was a unpleasant smell in the rooms.

Yes

room was convenient to where I was needing to be and comfortable.

The room had a terrible wet, Dirty mildew smell and the building is old

There is a very bad strong odor of mildew & the building is very old, So it just looked very dirty.

Very clean room

Staff was arrogant, we did not receive room service as requested, breakfast was stale, manager attempted to inflate cost from my initial reservation amount. Additionally, Expedia customer service was not helpful. Overall experience terrible!

Very nice Coustmer service.

Exceptional

Large room, good location.

Too old and need of repair.

A/C not cooling and didn't have a continuous fan control. Toilet running every 2 minutes. No coffee or set ups in the room. But there was a coffee pot.

Great AC, big screen tvs, good sound proofing. Carpet is stained everywhere in different colors. No blackout curtains. Bathroom shower too small (nearly fell down 5 times (I’m 41)). Toilet gunked with old poo. Walls and desks had either bug carcasses, food, or body fluids stuck in various places. Crumbs were left on every table and counter and fridge. Towels were not clean, bed sheets had brown stains. Bed was comfortable tho. Awoke to ants in bed. No sign of bedbugs. Shower water is hard and the complimentary shower toiletries were itch-inducing and very drying-out. Would not recommend. Not coming back.

Yes

Our room smelled terrible, could barely sleep due to the odor. The shower was dirty and the handle was about to fall off had to play with it to get water to stay on. We originally booked two nights and immediately went to ask to cancel 2nd night so we could find a cleaner hotel. The front desk would not work with us and gave me a number to call (the number was out of service when I tried calling from the car). I reached out to Expedia since I booked through them and they helped me out with a partial credit since the hotel would not. Would not recommend this place at all unless you are just so desperate and your only option is this or s street corner.

My room was not clean. What i mean by that is the mess was from previous renter. The room was in the condition a previous person left it. Never cleaned and no rooms available. I had to rent elsewhere.

The staff was helpful but room condition very terrible. Dirty sink, moldy shower curtain, flickering lights, noisy AC.

Upon arrival, the elevator already appeared poorly maintained and honestly felt unsafe to use. We arrived late in the evening, and staffing was very limited, which made resolving issues difficult from the start. We booked a Studio Suite with two queen beds and a sofa bed for a family of four, yet the room only contained one set of towels. Unfortunately, the problems escalated quickly. The bathroom had visible roaches, and the bathtub was filthy and clearly had not been properly cleaned prior to our arrival. When we requested bedding for the sofa bed, we were simply told they did not have any available. As a result, my daughter had to sleep using a blanket from the car just to stay warm. To make matters worse, the bedding that was provided appeared dirty. The white comforter had black stains on it, and the edges were brown and discolored, giving the impression that the linens had not been properly cleaned or replaced. Needless to say, none of us slept comfortably. By morning, we decided the best option was to check out early and find another hotel altogether. This experience fell far below even basic hospitality and cleanliness standards. I rarely leave negative reviews, but this stay was unacceptable and honestly one of the worst hotel experiences we’ve had.

The staff was rude. Room was smelly in the door. Nooks was too dead roaches ceiling above in the air-conditioning area was falling apart. The showerhead was coming off the wall. The bathroom door was sticking and the towel hook for The bathroom was coming off the door. staff was very rude would not give us more towels will not be staying there anymore.

There was so much wrong with the room. The toilet wasn’t clean when we got there, the shower handles were detached from the wall, the bathroom light was gone, allowing for moisture (and almost assuredly mold) to grow in the exposed ceilings. Worst of all the towels weren’t properly washed and I got pink eye from them. Also breakfast had barely any food, even when coming down early. They didn’t replace any food after it was eaten, even two hours before breakfast was supposed to be over. I expected a lot better.

Bad food, no room service, bad smell, wrong room type. Booked 2 beds giving one bed.

We booked 2 queen bed. They gave one bed. We booked premium suite. They gave a regular one. The room has a bad smell. Breakfast is very simple and constantly run out of food. Not recommended.

I don’t care that someone stole a shirt from me. It’s the abuse that was done to feel comfortable enough to do that. When you travel you only come with certain amount of clothes. I told staff to check camaras and they told me to wait till morning. Morning came around and they told me they had to wait for management & to leave my number so that they can call me to report it. I rather leave this review. On top of that, they only gave me one towel for the three days that I stayed, I waited for them to come clean the restroom and leave me towels but no one ever came. Usually housekeeping comes even when you’re not there to at least clean the restroom & stock up but not this place. I will never book here again.

Housekeeping was very disappointing. We stayed three nights and requested clean sheets and towels each morning, but they never came. We had to go to the front desk ourselves, only to witness an argument between staff, with the housekeeper eventually storming out. There were also kids in the room above us running and jumping late at night. We understand kids will be kids—we have our own—but it was midnight and woke up our 2-year-old. We had to call the front desk twice before anything was done. Overall, it wasn’t the worst place, but it’s definitely not somewhere we would choose to stay again.

Hhgy

Toilet was running, rooms smelled, ac did not work, the beds had stains on sheets we had to request a cancellation and leave

Staff and the cleaning

The positives: AC worked great! Nice size room for the money (double queen w/ sleeper sofa), and the bed was comfortable. Other than this, I don’t recommend.. Reservation was for two nights. 4 travelers, and we only received 2 towels for the ENTIRE stay! Ask for additional towels numerous times and each time was told “we don’t have any”. Another customer was also asking for additional towels at the same time. They only received a single towel for their stay of 4 nights I believe and had 4 adults in their room. The shower rod in our room was half way out of the wall which made it droop a little. Because of this the shower curtain never stayed closed and water would go everywhere. The toilet also seemed to have a hard time flushing, even when there was nothing in the bowl. The bathroom door was also hard to close. Almost as if the door wasn’t hung level or the door just didn’t fit the frame. We were also missing a curtain from the window on one side. Had to rig the curtain that was there in order to block out the parking lot lights. Carpet felt disgusting and sticky. Stains on chairs, walls, and ceiling. Breakfast was sad. Suppose to open at 7am. It was not. A lady from the front desk came over to the dining area and seemed to start getting breakfast out, but then walked away and never returned (or at least didn’t while we were there). Customers had to help ourselves and even find toasters in the cabinets. Will never return!

Whatever yall do don’t book here. The place has a bad smell even in the rooms. Also the ac didn’t work in the room. The lock on the door didn’t work and was broken and even went to talk to the lady at the front desk basically told me there was nothing that they can do. When I went downstairs to cancel my room there was 2 people ahead of me doing the same thing complaining about not having bed sheets and the ac not working and about the smell. I would 100% not recommend this place

I had to leave the hotel for the night. I could not sleep in the room because there was black mold everywhere. I am allergic to mold and immediately started having problems. There was no staff to find to tell them I was leaving. I returned in the morning to talk to someone. She didn’t seem to care, that she would have maintenance paint over it. Very unexpectable