Country Inn & Suites by Radisson, Austin North (Pflugerville), TX

Strong weed smell and staff give priority to phones over the people at the front desk

Enjoyed the stay.

The place is rundown. When we got to our room, it had no shower curtain. We called downstairs and they said they sent a request. We followed up an hour later and the lady said she sent them another request. We followed up again and she said to come downstairs. We went downstairs and she said she can move us to another room but then she didn't have the two queen beds and asked if one of our party can sleep on the pull out sofa. She really didn't seem like she cared and and couldn't be bothered.

Very happy with my choice on staying with country inn 😊 would definitely stay there next trip!

Rm 326 has unstable bathroom floor next to the tub

One of the bed was covered in yellow and black stains management was informed and did nothing.

I was really basic / poor

Pool is under construction, entire property is in need of major remodelling. Our room was mouldy etc. Had a spongy depression in the floor beside AC unit. Lobby water dispenser was constantly empty. I'll overlook the fact that the glass light cover of the ceiling fan fell off without provocation and almost brained one of my travelling party and then WE had to clean up the dozens of glass shards on floor. I could go on but, again! We were not expecting anything close to perfection. However, and this is the critical issue, if you have signs posted that breakfast is available at 6AM and yet there is no COFFEE, let alone food presented by 7:40AM... well, that's unforgivable IMO. There was almost an insurrection in the hotel lobby at the hands of the caffeine addicted, myself among them. The best thing about this property is the two affordable restaurants located within short walking distance.

Enjoyed the breakfast very nice and clean. Smelt good

Location Damage in the room and when I tried to get it documented and wrote down that it was there at check in they blew me off, originally tried booking on their actual website but couldn't so I called and they wouldn't match their own website even thou im a choice member never heard that before so I booked with Third party and saved more actually

Exceptional

There was no valet parking and no food or beverage credit. Our room didn’t have AC and it was 2 am so we didn’t switch rooms until the following day. Bathrooms were not the cleanest and outlets didn’t work.

The room wasn't very clean. Both the tub and the toilet were dirty. It did not make for a comfortable stay.

Overall disappointing will never stay again.

I did like the breakfast. Not the coffee The people that work there (i guess it was the owners), looking a us like if we were to steal something or gave us the sensation of beeing watched

my room was missing a tv and mirror, the pull out couch mattress was dirty and there were no sheets or blankets for the pull out couch.

Very dirty carpets and smelled old in the room. Only provided 2 towels and a roll of toilet paper for the 4 nights stay of 4 people. Had to keep asking for towels. Very dirty and stained couches. Breakfast was very limited. Would not recommend

Pueden mejorar un poquito más en la limpieza. Lo demás me pareció normal

The girls could not even bring themselves to shower in the room after they woke up in the morning and discovered roaches all in the room. I have attached a still photo but it will not let me upload the videos I also have of the roaches

Everything. There were roaches in the room. I demanded a refund. The person didn’t have access to it called manager she said she would call back never did and is now ignoring my calls

Highly recommend finding another hotel - dirty, bugs in rooms, shower didn’t work, toilet wouldn’t flush, rooms reeked of cologne for air fresher. No towels available when asked for extra, only two were in room.

I booked this room for my two technicians upon arrival after work 10:30 PM. The bathtub was dirty. They were roaches in the room and the bed seats were soiled and they doubled their prices because the F1 racing was in town.

Worst staff ever, especially the property manager. I accidentally booked the wrong date, showed up to check in and they wouldn’t switch over the day for me. They made me rebook another stay and refused refund for the wrong original booking. Horrible staff!

Worst hotel I’ve ever stayed

It was a place to sleep. Pretty dirty. Stair well had food dumped on the floor that looked like it had been there a while. Boogers on the walls in the room, drapes were extremely dirty. Evening staff definitely didn’t have any pep in his step to get anything done.

It’s was not as described as the picture the restroom and the shower were clothed it smelled funky and room was not clean as it supposed to be…

Everything was great for the stay. The rooms were clean. Staff was friendly and helpful. I would recommend and I would stay there again.

This was the worst stay i have ever had. The first room I gotten smelled like cigarettes and the smoke detector was hanging out the roof. The next room they gave me the bathroom faucet was broken and i basically had to make shift the faucet to work, then when i finally got it to work there was no hot water, i had to take a COLD shower. The next room i received had ROACHES . I’m extremely disgusted and dissatisfied

Cockroaches in the room, the room was ridiculously hot, the water was shut off when we woke up. Avoid this hotel at all costs.

Good attitude the only issue happened when l requested new towels, none of the cleaning ladies had one so you have to go to the reception and no bath towels were available until next day

I got good value for what I paid

My room was in a terrible sheet, there were yellow circles all over the sheets and covers, molds in the bathroom and sink area, the moment we opened the door the bad smell was so overwhelming but we were driving for over 20 hours and it was so late we had no choice but to stay, I woke up to what looked like bug bites, and there was a giant cockroach near our luggage, it was disgusting, I should’ve asked for a refund actually.

I had a horrible stay the only good thing was front desk clerk Ms/Mrs Darla she was helpful but the other staff (Who don’t speak English) were not respectful or accommodating. We asked for towels for 4 people never received so for weekend we had 2 items for 4 stayin, DIDNT get breakfast bc the worker went on break before checking the food both Saturday and Sunday, we had roaches in the room asked for spray but DIDNT get it they just offered to move us but we were checking out today and the sheets for bedding were dirty. I won’t b back to stay or recommend this place to others. I’ve never had bad experiences in Texas but I guess there is always a first time for everything. I will b notifying the General Manager

The hotel is very unclean, poorly organised and managed. Room was smelling like smoke. Depressing. Dusty. I would not recommend to stay there at all. I went to the room and just couldn’t stay there, so I left and ended up not spending a night there. They ask for a $100 deposit. Hopefully, they return it to me at least.

I left a day before the time check-out that's how this respects the way it was Rud none of them speak English ask for stuff no.

No housekeeping services were provided. Water damage on the floor of the room. Hotel was dirty and in need of renovation. The manager refused to honor the food and beverage credit that was offered (and printed on the Expedia receipt). Hotel is located in a bad area where there is road construction. Mechanical issues with the air conditioning system which emitted a loud squeaking noise throughout the night.

The 1st guy we had checking us in was amazing. Super friendly super knowledgeable. Recommended a place to eat dinner. the same guy left a note for the housekeepers to clean under sleeper sofa because it was disgusting. The day chick they had working was useless. Told her about a dead roach in the breakfast area and asked her to sweep it up. She told me no. I asked when the cleaners would be up to clean the room. Her response I don’t know. Well they never came. So the next night girl working had to switch us rooms. The blonde girl that works there is rude and useless. The hotel itself was dirty. Definitely needs an upgrade. The only good part of that hotel was the nice guy that works the pm shift.

10/10 we’ll try it again!

Our room smelled really bad they switched me to another room it was better but the beds were hard

Our room smelled really bad they switched me to another room it was better but the beds were hard

I will not come back to this hotel again. The room rate was great and the reason of my choice to stay here. Unfortunately the security deposit was more than the room rate. There was no remote for the second tv. On top of that they kept $30 from the deposit since “I left too much trash” what do you expect when your room sleeps 5 people and you order out to eat food. I wasn’t aware I needed to take my own trash out to the dumpster. Also waited for an hour for them to refill the breakfast bar with everything that was out. Was ok with everything else until they charged me for trash which I thought their responsibility to take out anyways.

I booked here last minute and it served its purpose, the only thing was the AC in my room was a little loud and the TV didn’t work but the place was comfy and the staff was really great. I recommend

Exceptional

The room and bathroom were extremely dirty. The bedsheets and mattress had multiple stains and spots, and the entire room had a horrible smell. We saw cockroaches, silverfish, and what appeared to be bed bugs. It was disgusting and completely unacceptable for any hotel, especially one advertised as a 3-star property. The hotel information clearly states “Pets Allowed: No – Only service animals are permitted,” yet we saw multiple pets throughout the property. The elevator was also not operating properly, which made us feel unsafe. Breakfast was another disaster. The area smelled bad, appeared dirty, and I did not feel comfortable letting my family eat there. Most concerning, my son became sick during/after our stay, and given the condition of the room, I am extremely upset and concerned. A hotel room should be clean and sanitary at the absolute minimum. This property should not be advertised as a 3-star hotel in its current condition. In my experience, it did not even meet the basic cleanliness standards I would expect from a 1-star hotel. Dirty bathroom. Stained beds. Terrible odor. Bugs. Poorly functioning elevator. Unsanitary breakfast area. Completely unacceptable. I strongly recommend that families, especially those traveling with children, think twice before booking this hotel.

Breakfast was poor. Staff was ok. Parking was free, but trashy.

Some of the staff was very rude

The breakfast, the room was comfortable and quiet in the hallways, the staff was nice and gave me privacy Some of the staff was very rude

Was cheap which is why picked it- in the interstate so easy to get to. The shower curtain rod almost came out the wall and the knob to turn on the water was loose .

The room was not clean. Had things under the bed. It also had cockroaches in the room. I woke up at 4a.m and there was one in the bed with me. They did not offer a refund and it’s been more than 24hrs, now one has reached out to me about the problem.

The value for the stay was great! Large double room with own work/lounge area. The property def needs some tlc. Chipped paint, broken lighting fixtures, chipped bathroom tiles, etc. As long as you are able to look past these small issues the value was great and staff was friendly. Included breakfast was basic but still a great value.

When I was checking in the receptionist was kind of rude. There was a surprise $100 deposit. The hot water did not get very hot. The breakfast wasn't all that great.

They charge an additional fee. Toilet nor shower worked.

Had a roach in my room I found the morning after I slept. Other than that good lol….

Was pretty rough but if you need a clean bed to crash in it works

Everything! It's old and unkempt! The carpet is dirty it smells like cigarettes throughout, but it says it's non-smoking. They also charge a $100 hold for incidentals for what when it needs to be torn down.

Tenía muchos pelos las sábana con tierra como si no lo hubieran cambiado ,habían dejado basura en el tanque de la basura ,el palo de la cortina caído ,la limpieza no muy buena ,y el desayuno no tenía variedades terrible

Roaches everywhere in the two rooms by the elevator on the 3rd floor due to trash can posted by that elevator.

It was a nice place to stay.

La primera habitación no funcionaba la llave de la regadera y el baño tiraba agua y tampoco funcionaba, después me cambiaron a otra habitación y no funcionaba el aire acondicionado, por último decidí cambiar de hotel y nunca atendieron mi reembolso.

Five star only on price vs quality and room size

Unfortunately, the second room wasn’t any better. I went to take a shower and was disgusted by the condition of the tub. There were stains, dark specks, grime/buildup, discoloration, and the finish around the tub was peeling and chipping badly. I’ve included pictures because they speak for themselves. After already having to switch rooms because of the smell, the last thing we should have had to deal with was an unsanitary-looking bathroom in the replacement room. At this point, I didn’t even feel comfortable taking a shower. A clean room and bathroom are the BARE MINIMUM when paying for a hotel. We shouldn’t have to keep switching rooms hoping to eventually get one that is clean and properly maintained. One star is generous. Save your money and stay somewhere else. 🚩

Will not stay again.

They couldn’t provide us with me clean towels and bed sheets. And they didn’t take our rashes out. Just bad Service overall

The room was not to clean i got towels it had hair on it , the door in the restroom was damage the carpet had stains , the floor was bad water was coming out of the vinyl floor. The couch was rip it look old . the lobby the water jar was broken any insects or flies can go in and out i never got water from there

Place was alright for the price. Rooms were humid and breakfast was mediocre.

I didn't like i had to go up to the third floor to find a working ice machine, when our room was on the first floor. Extra towels and toilet paper were needed.

The price was a great value. Nice comfortable and spacious room. Some great places to eat close by I didn't like i had to go up to the third floor to find a working ice machine, when our room was on the first floor. Extra towels and toilet paper were needed.

I like the location and the size of the rooms but the rooms are ratty. The chair is the sitting room belongs in a dump. It’s cover is woosnd a just looks bad. Your front desk people are not very well trained in hospitality services. I guess I know why the price is so low.

Very nice

It was amazing cleaning was good staff members were nice and breakfast was great

When we entered our room, it had a strong moldy smell and felt damp. The room was extremely dark, making it difficult to see how clean or unclean it was. There was an exposed copper wire, and the flooring appeared to show signs of a previous air conditioning leak. The area was still leaking, which was especially concerning because I had my 1 yr old with me. The room did not feel safe for my child. The bathroom was one of our biggest concerns. The shower had visible mold in nearly every crevice. The microwave area was also not properly cleaned, with crumbs and food residue left in front of it. My children and I were so uncomfortable that they immediately wanted to leave, & I had to calm them down. The room was supposed to accommodate six people, yet we were provided only two sets of towels. When I requested more, I was told none were available, & we were eventually given a pool towel instead. The hotel eventually moved us to another room on the third floor. The smell was better, and the condition was slightly improved, but it was still only acceptable. By then, we were already uncomfortable and ready to leave. We also chose not to eat the complimentary breakfast. Based on the hotel’s cleanliness and overall condition, we did not feel comfortable eating food prepared there. Overall, this was not a clean, comfortable, or safe stay We were disappointed with the property & will not return

I gave it a one star because it was a requirement! Please do not book this place because you're trying to save a couple dollars the AC does not work. The smell is hideous. The rooms are dirty. They don't even have a shower curtain. It's just extremely unpleasant and unsanitary so do yourself a favor and just book elsewhere where you're going to get quality service and avoid this place as much as you can because staying here just made our whole Austin experience horrible I don't ever want to go back to that city because of this place that's how bad it was.

TERRIBLE COMPLIMENTARY BREAKFAST, TV WAS BROKEN IN ROOM, SMELLED LIKE MOLD OR CAT PISS, BUT HEY CANT BEAT --- BUCKS FOR A NIGHT

Bad

Clean room and good air conditioning and nice staff but very sketchy and dirty elevator!

Used points to purchase a night at the property. but was charged to my card when i arrived too

Dirty room , no ac.

We checked in, but after only about 5 minutes, we decided we could not stay and left. We did not use the room at all. Before leaving, I spoke with the front desk and explained the situation. I was told that the room was verified to be unused and that I should contact the owner, Stella, regarding the refund. I contacted her, but despite the promise that the refund would be initiated, I still have not received a refund or a response. I’m sharing this to warn other travelers. The condition and smell of the property were unacceptable to me, and the way the refund situation was handled made the experience even worse.

Everything, very dirty, mold everywhere, bugs everywhere, disrespectful staff

Nothing Everything, very dirty, mold everywhere, bugs everywhere, disrespectful staff

Man it was a big sweet it was beautiful I found my home place next time I need to stay in a hotel great service very nice customer service very clean rooms and beds very comfortable

Both nights, while walking through the second-floor hallway to our room, there was a strong smell of marijuana. I reported this to the hotel staff, but nothing appeared to be done about it. When we entered our room, it was clearly not properly cleaned. The sofa bed had food on the sheets when we opened it, making it appear that it had not been cleaned or changed after the previous guest. The mattress also appeared to have mold and significant black discoloration. I immediately complained and was given new sheets, but we never used the sofa bed because we did not feel it was safe or sanitary. We also discovered roaches crawling in the room, including around the sofa bed. There were additional incidents during our stay that made us extremely uncomfortable. The fire alarm was activated, and we were told it was related to a toaster. While looking out the window, my 12-year-old daughter and I personally witnessed what appeared to be a maintenance employee exchanging money with an older female guest. We then saw the employee receive

Elevator was broken. Air conditioning was not working the room and I was offered a smaller room for the same price. Left within an hour of arriving. This may have been an isolated experience but beware

The second room the A/C wasn't working and they could not fix it so they gave us a third room. The third room finnally was good and clean but the shower valve was leaking, so they'll have to fix that. The rest was good.

Dryer on site is terrible. Had to dry load twice. Staff is friendly and helpful room is clean and bed is comfortable

Not sure how this property has such high ratings at this time of this writing, but during my stay no one stopped by to clean the room. I was told someone would stop by on the 3rd day (I was there 5), yet no one ever stopped by. I had to put up with a bunch (lost count), of water bugs (think tiny cockroaches if you aren’t familiar with them). Finally, the ONE elevator for the entire building gave out while I was there, requiring the use of stairs, which was particularly annoying when having to check out and carry everything out. Not sure what I expected given what I paid, but better considering the reviews. I will not be returning to this hotel on any future trips, nor would I recommend it.

The property was OK, but there were little roaches everywhere even dead ones in the fridge The carpet was dusty like when were you gonna walk around without shoes or flip-flops on the showers were dirty not really clean it made it uncomfortable to eat in there. The rooms were very dark, cold and clammy. It was kind of an uncomfortable stay. The staff was great though removed the fridge but I just feel like they should do a daily walk through of what to expect or needs to be done before the guest arrived because when we got there, the room was dirty and when I went to go, let them know that the room was dirty and requested maintenance to clean. She told me no one every two days when we were only there for two days, but when the shower had like all this stuff on the walls it was just giving very unclean very unsanitary very dusty very much on its last leg

Not anything like the photos on the website

First room had a clogged toilet but they swapped us rooms after that. The staff was really nice and helpfull.

They changed the room after 2 days, it was almost the same.. Surely the control the cooling coil or something else inside the AC machine. You have to take used towels down to the Front office if you want fresh towers.

The hotel lobby smelled bad, the carpet was wet in the first room, the second room the bathroom was horrible. Tub paint chipping. The third room was okay but we had to swap the mattress on the pull out from the second room. Breakfast was okay but the smell made it hard to eat and you can’t take your food in your room.

No pool. Hotel overall had a weird smelling odor to it. When we got into the room we noticed a small hair on the bed (hoping it wasn’t pube hair). AC said it was on its highest setting but the room was warm at best. Hallway had an odor of weed to it. The day we arrived the elevator was broken and took about a day to fix. Staff was very nice. Probably wouldn’t stay again but then again the price reflects on what you get. Also apparently there was a homeless person puncturing tires, a kind guest warned us that he observed a women puncture the tire of one car and attempted to puncture my boyfriends car tire, but fortunately it didn’t actually puncture it. Construction is going on near the highway but didn’t make it difficult to go in. There is two ways to enter but GPS only showed us the highway enterence

The front desk staff was helpful but everything else was very poor! The elevator was out and the stair shafts were very dirty and hot. The room appeared fine but not long after I was settled I witnessed three roaches crawling in the room. The AC did not reach the front area of the suite. The water with oranges in the lobby appeared old and was very warm as if it hadn't been changed in while. I had stayed here before and the difference was night and day from my previous experience.

Go somewhere else, trust me

Yet didn’t received refund of my deposit. Still it shows pending. Please resolve it.

The young man that checked is in was awesome.

Hotel did not have hot water the entire stay but we’re still serving food. Holes in the wall. Mold in the room. Roaches in the room.

Just a poor hotel to stay at room ac didn’t cool rooms hallways stunk and they have no pool

For the most part everything was great. There was some very obvious mold on the ceiling in the bathroom above the shower and the room smelled like crawfish. Both of those were terrible however staff was nice and room was a good size and clean and breakfast was good. For the price it was a decent hotel.

Good hotel for families but it could use some freshening up.

Don’t do it!

Honestly they are letting this place go my first time was great but they are going down hill when got there reception inform that they only clean room on the 3rd day of stay so I feel like this is why this place is getting nastier rooms need to be clean everyday even when being occupied when we went down to breakfast I ask if they could put more of the item they ran out and they were like the lady will be here after 8:15am but breakfast is from 7am to 10 am I mean I figured they have someone scheduled during breakfast but they don't it smells like Marijuana in halls I assume people smoke and owners allowed it but with me having kids not ok with it did see pest they used to be a pool not no more so picture need to be updated overall not clean and nasty I won't ever be back to this hotel and honestly price is very good but not worth it if you are a very clean person like I am specifically because I like to take my kids to a clean place so hopefully this helps yall .

Never again! Restroom was gross with a layer of mildew where the tub meets the tile wall....USB Charger did not work and curtain was torn....I wouldn't stay here again if they offered it for free. Down right disgusting......

My stay was Good.

This is a very poorly maintained property. The carpet and the furniture (couch, chairs) are dirty looking. There was no hot water in the room. The fold out couch mattress was extremely uncomfortable (even for a fold out mattress). When we asked for bedding for it, we were told there were no extra pillows available. The separate room for the fold out bed does not have any air conditioning in it. There was also a bad smell, like maybe the room had previously been smoked in and/or a musty smell.

Everything was nice

I stayed at this place twice for couple of weeks each. I enjoyed my stay with kids. The suite gives me space to work while staying close to kids. Staff is very helpful and courteous. Will be back whenever I am in Austin

Everything was great

Breakfast both days was skimpy and when we asked if they were going to refill it, the front desk said she wouldn’t, the staff that was supposed to do that was running late. Asked for more toiletries and was ignored. The hallway carpets were not vacuumed once during our stay despite food being dropped in the hallway. The amount of bugs we killed in our room was horrific. We would’ve asked for a refund and not stayed had I the confidence in this hotel’s ability to process such. Will not stay again and highly suggest no one else to as well.

Breakfast options are VERY limited. If you like roaches, you are going to love this place.

Good

Na

I attempted to stay at this property a little over a week ago, and it was one of the worst hotel experiences I’ve ever had. When I arrived, there were already two or three guests at the front desk complaining about the condition of their rooms. Unfortunately, I soon found out why. The first room I was assigned was filthy. The sheets were visibly dirty, and the bathroom was completely unacceptable. The bathtub and shower were damaged, with the tub material peeling and separating, making it look unsanitary and unusable.I requested a different room, hoping it would be better, but the second room was just as bad. The microwave was covered with old food residue and looked like it hadn’t been cleaned in months. Overall, the room was dirty and poorly maintained. I took photos of everything as evidence. Since I refused to stay in those conditions, I checked out. Instead of promptly returning my security deposit, the hotel has held it for more than a week. Every time I call, I’m given a different excuse, and no one ever follows up or returns my calls. Based on my experience, I cannot recommend this hotel. If you’re considering staying here, I strongly suggest looking elsewhere. Even if you’re on a tight budget, you’ll likely be disappointed by the cleanliness, condition of the rooms, and the lack of customer service. I expected a basic, clean room, but unfortunately, this property failed to provide even that.

I’m sorry to say this, but nothing at this hotel is right.

La habitación era un completo desastre. Desde que abrimos la puerta nos golpeó un fuerte olor a humedad y suciedad. Todo se sentía viejo, descuidado y con una falta total de mantenimiento. El baño daba asco: el piso y el lavamanos estaban llenos de pelos, el desagüe se tapaba al usarlo y el espacio era tan reducido que casi no se podía entrar. La limpieza era simplemente inexistente. Las alfombras estaban cubiertas de manchas que parecían de sangre o de otras sustancias. Las cortinas estaban rotas y, para rematar, debajo de la mesa donde estaba la cafetera encontramos basura y trapos viejos. Es indignante que entreguen una habitación en ese estado. Cuando pedimos cancelar la reserva porque el cuarto no cumplía con unas condiciones mínimas de limpieza, se negaron. La única alternativa era perder la mitad del dinero, así que terminamos atrapados en una situación completamente injusta. Es una falta de respeto hacia los clientes cobrar por habitaciones en esas condiciones. No recomendaría este hotel ni a mi peor enemigo. Si están pensando reservar aquí, ahórrense el mal rato, el dinero y la decepción. Hay muchísimas opciones mejores donde al menos la limpieza y el respeto por el huésped sí son una prioridad.

For a short stay due to air conditioner issues at our apartment this was a nice place to stay. Thank you for a painless experience

In addition, I believe families traveling with small children should be placed on the first floor whenever possible to help minimize disturbances for other guests. Lastly, check-in was supposed to be at 3:00 p.m., but our room wasn't available until around 4:30 p.m., and several other families experienced the same delay. Overall, it was a disappointing experience.

I discovered the TV screen in the living area was shattered after plugging it in. The AC in the room halfway worked; the little door to the buttons department was broken off. The room alarm clock and hairdryer were missing. I ended up having to go to work with my hair up in a bun, wet. After notifying the front desk, I was not asked if I needed those items replaced or for me to change rooms. I actually stayed at this hotel a week prior and had no issues.

However not very well maintained There were stains everywhere Breakfast was not good Had to eat somewhere else

:)