Comfort Suites Austin NW Lakeline

Overall a decent stay, was incredibly sad that all the amenities were under construction. Wish we had known before booking.

Exceptional

This place should be condemned because of how dilapidated and hazardous the environment is. Everything at the pool is an absolute disaster, including the stone wall that’s falling apart, and the handicap lifts that are literally disintegrating into pieces. The whole place smells like mold. The elevator is about to collapse because the hydraulic pump is defective and no one bothers to fix it. Absolutely shocking at this place is an operation. Do yourself a favor and grab an excavator and start knocking this disgusting structure to the ground.

It was a great price for the area, but there was construction on site. I couldn't get tissues once I ran out. The breakfast was pretty weak. If you just need a place to sleep; it's fine.

Exceptional

Location Stinking smell on the corridor

Location Stinking smell on the corridor

I've stayed here a few times and every time has been great I very much recommend this hotel to anyone and all the staff there a very kind and helpful

This hotel was great staff was very helpful room clean and bed are amazing to sleep on when I come back to town I will definitely be staying here again

This was the worse comfort suites!!! As soon as i walked in to that room it stank! Bed bugs and the bath tub was horrible!! DO NOT RECOMMEND THIS LOCATION and cant forget about the past due milk at breakfast!!!!

Breakfast

Under construction!!!!! Should not even be allowed to book travelers or families at this time!

I told the front desk and they said the rooms are cleaned ever other day but my room was not cleaned for 3 days. There was no reaction from the front desk person when I complained at the time of check out

The food was terrible uncooked the carpets were filthy and the a/c was not working and they hard construction going on the hallways were so hot and the carpet was filthy . The staff seemed nice but this place is gross

We have stayed at the property almost weekly for over 5 years. Always clean and friendly welcoming staff.

Thanks for the room m! Appreciate it

The room was nice Well I was only supposed to pay $101 and I ended up paying $151 and then got charged another $50.

Well I was only supposed to pay $101 and I ended up paying $151 and then got charged another $50.

Had trouble with toilet.

Very good

Exceptional

The whole hotel smelt like cigarettes! Mold in restroom. hotel staff was rude and ac in our room did not work. If your looking for a comfortable stay as I was with my children comfort suites was not it. Still waiting on my refund as I left and was promised a refund.

Low flush toilets. Poorly flush

The run stopper did not hold water. I could not take a bath. Also, there was a little black mold in the tub surround. Overall, the bath did not work.

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Exceptional

Rates on early check in can't use washer and dryer can't swim because I can't use pool

The pull out sofa bed mattress was stained yellow and brown. The pillows in room are very tiny. Hotels.com alllowed me to book a room that did not exist at this hotel. Breakfast was adequate. Although room seemed clean enough , rust was evident all over the bathroom. There is only 1 elevator and it sounded as though it was on its last leg. Strong musty smell in the hallways.

Very good

Good

Clean quiet wonderful water very nice stay

Upkeep was terrible. Not very clean.

Passable

Superb

The whole building needs to be updated the rooms, hallways, laundry room everywhere I turned I seen touch ups walls,ceiling and floors. The bathroom fixtures falling apart. Just settled in because we where too tired to cancel and didn't want to lose are funds already prepaid. Would never recommend this place to anyone. I hope I it make through next couple of days without any more incidents.

The property had a smell to it. The room looked really old pieces of the wall falling off the sofa was stained very low maintenance, bad conditions the bathtub. The bottom of it was all stained with a black stain over it extremely dirty, and the room had a smell to it. I would stay there again.

I stayed overnight. It was cozy and room was clean. I would recommend on staying there and I would book again if I’m in the area.

Older room, tub looked dirty on the bottom. Definitely not a place i will stay again

First, our room keycards repeatedly stopped working. Every time we left the room we had to go all the way back downstairs to have them reset, which became very frustrating and inconvenient. There were also multiple maintenance issues. The toilet in our room would not flush properly unless you tried two or three times, and once it did flush it would run loudly for 30–40 minutes. The bathroom in the common area downstairs had the exact same problem, which makes it seem like this is a known issue that hasn’t been fixed. The pullout couch in our room was broken in the middle and unusable. On top of that, we were not provided sheets for the pullout couch and were told none were available, which made it impossible to use the bed as intended. Many of the outlets in the room were extremely loose, so our phone chargers would barely stay plugged in. The hallway also had a very unpleasant smell during our stay. We also had difficulty getting extra towels from the staff, which added to the overall frustration. Between the repeated keycard issues, broken furniture, plumbing problems, lack of basic linens, and the condition of the property, this stay fell far below what we paid for. Because of these ongoing issues, I am requesting a refund or partial reimbursement for our stay.

On a positive note the staff was great. They were nice and fantastic. For a short stay it worked. But any longer this wouldn’t be a first choice.

Pleasant

Not the bathroom

The elevator sounds like is about ready to break down.

The elevator sounds like is...

Pleasant

At some point the elevator stopped working, other than that it was good experience

The room was okay. The issue was a homeless man came into the breakfast area, dirty and smelly. Not only was he stealing food but touch every utensil and was eat with his hands. Licking his fingers then made such a mess, spilling the food and coffee all over the counter. No one clean it up and the gentleman at the counter softly asked the homeless to leave. Then immediately went back behind the counter. The homeless contaminated everything. It was 20 mins of this situation until the homeless got his fill then he left. This was a bad situation all around the smell coming out of the homeless person was very bad. We end up going to eat breakfast somewhere else. To include the reasons behind picking Comfort Suite was of the breakfast. That was going to be off your list to do then it became one more thing to do. I would not be staying there again. They need a security person so the guess would go through an embarrassing situation like the one we experience. I was observing and did notice one never change the utensils. It was not safe, sanitary or a benefit to stay their after this experience.

Staff was really nice!

Needs remodeling and clean rooms

To reaffirm, your associate is a reflection of Comfort Suites. He certainly did NOT reflect care, concern, hospitality, nor was amicable to the minor problem-solving dilemma of assisting guests.

Parking was ok. I would have loved to take a tub but I would never have put my body in the tub in room 203. So dirty. The bottom of the tub where the surface is rough so you won’t slip is so grubby. I am not even sure how they could get it clean. I had to kill a roach in the bath room. The side of the tub was cracked. The worst issue in room 203 was the mildew smell. Just awful. As in almost went down to the front desk at 2 am to demand another room. So bad. Not sure if it was the AC, the rug, the bedding… or all of it. So bad. I have stayed at the place before.. I will not return. One more thing… The beds were very hard. I like a firm bed but these beds were very firm.

The room was clean enough. The elevator gave some alarming sounds and motions but we made it. Staff was pleasant. Very limited selections on breakfast but it was available.

The TV service/reception is very poor.

Front desk staff was friendly and lobby was clean. The room itself was not great at all and the bathroom was beyond disgusting!!

The staff was friendly but the hotel was dated and needs a makeover

Was missing a smoke head in my room.

I’m think I might have had CO2 poisoning during my stay. Within 20 minutes on two nights I had a headache, feeling nauseous and threw up. I had to check out early.

Was great

Room not properly cleaned before check-in and smelled bad, stained tub and paint coming off the door in the bathroom, breakfast eggs are gross like sponge, elevator made noises like it was falling apart, outdated and run down unlike first stay 7 years back.

Nice location, clean room.

both ice machines broken. gym was "out of order" elevator broke while i was staying there business center has mattresses in it and isn't even accessible. i booked this hotel based on the amenities and was unable to use any of them. pretty sure the people who run it live here. the room i checked into looked like it hadn't been cleaned. there were used hospital socks and open sauce packets on the floor when i arrived. someone had used toothpaste and stuck trash to the smoke detector. the toilet broke with every flush and constantly ran water. to top it off, they lost the reservation i made months ago and had to give me a new one. conveniently, the new one had a no refund policy so i contacted my bank to dispute the transaction. this is fraud. everyone who works there is rude and unhelpful. the thermostat in my room rarely dipped below 80, even though it was on "cool!" the hairdryer fell out of the wall daily. the area is also very unsafe. my daughter drove to meet me and didn't feel safe leaving her car in the Iot.

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There were bedbugs and cigarette burns in my room, then it was a non-smoking room and still had cigarette buds in the room.

Parking was easy as well as check-in. However, the hotel looks run-down and needs upkeep. The furniture in the room was chipped and the carpeting was stained. The bathtub looked dirty. I guess you get what you pay for. Front desk was nice though.

We chose the Comfort Suite because of good experiences in the past. This time, we were very disappointed with our stay. When we arrived, we had 2 rooms - one was acceptable but the other had a very strong mold/mildew smell and was completely unacceptable. The replacement was fine. On the 2nd night, we went to use the pool - it was dirty and had not been cleaned in some time, the hot tub was not working, and there were stickers in the grass. The carpets in the hallway were stained and dirty looking, and there was mold on the ceiling panels. There was mold in the showers. We had an issue with the key card for one of the rooms and had to have it rekeyed almost every day (for an 11 night stay). We were finally told that the card could reset after being farther than a 3 mile distance - but we did not have any issue with the card for the other room. There were empty soda and beer cans by the pool, cigarette butts strewn about, and someone living in their car in the parking lot. We observed him coming in for free breakfast mornings and then sitting by the pool afternoons. The 1st floor ice machine never worked, the laundry was out of service - with notes months old about a tech being contacted. The pool handicap lifts were completely deteriorated and some of the pool chairs were broken and shoddy. The last night we stayed, we came back to the hotel in the afternoon, intending to swim, but at 4:30 pm on a Friday, the pool was closed until after 7:30 pm due to maintenance.

Cockroach in bed.

We chose to stay at this property because of the price and the pictures shown on the listing. Our stay since the first night was not pleasant. The tub and wall on the shower have dark stains, we were not comfortable putting our feet in the tub. The toilet doesn’t flush well. The doors do not shut well, they are hard to open or hard to close. The smell of the place we horrible, the smell in the room was like musty and dirty. The bed covers had a certain smell that we had to sleep in our own blankets. The keys would stop working and made us go down stairs after a long day out just to have them reprogrammed. We should have known better to stay here because of the price but this is just unacceptable to have a “comfort suite” in those conditions.

Did not let us check in, then put as a no show

The room was clean, the bed and pillows were very comfortable. The only issue I had was the water in the shower didnt get very hot but overall it was a great stay for the price.

It wasnt as it was described

Great service

Overall my stay was pleaent front desk was helpful & friendly. The area isn't great several homeless ppl walk the area but it I felt safe. Room was clean & comfy. Before my check out time around 9am. I was abt to shower & the housekeeper just opened the door. Luckly I had the security lock in place, she closed the door. When I left she was still cleaning another rm. I gave the awkward smile & nod, rolled her eyes & started towards my room. When the elevator door opened another housekeeper exited onto the floor. Before the doors closed I overheard the housekeepers speaking in Spanish about me being the reason why she was still on the floor waiting to clean my room bc I didnt check out early enough & how she almost walked in on the fat girl. I dont look like I speak Spanish or cld even underatand it but I do. I get it you want to finish ur job as fast as possible, I work in the service & hospitality industry & even I know to never talk bad abt guest in front of them. I've talked bad abt guest bc of the rude and entitled attitude but never around other guest or in ear shot of the guest. If I wld have yelled talk ugly to her or been rude I wld understand the comments but I didnt say anything gave the awkward nod & smile. I didnt complain to the frnt desk about her almost walking in, bc it was an accident but her comments were unnecessary rude & uncalled for.

Nice hotel

Property was exactly what we needed. Clean and safe, plenty of restaurants and grocery near by. The elevator made some loud creaky, struggle noises. Did not feel safe. Its an older location so not surprised plus it was very affordable.

It’s ok for an overnight stay.

comfort-inn 😒

Room is ok. Good Breakfast comes with room.

Thank you for everything!

It was a really good service.

The hotel is outdated, the breakfast was disgusting (bad coffee & unhealthy junk, except for the bananas), the carpets are gross and stained (rooms, hallway), the bedroom was super dark and dungeon-like, and shower floor was dirty & stained. We are on a prolonged visit to the area and wanted to save a little money on hotel costs, but this was NOT worth the savings.

Hotel was spacious, bed was nice and comfortable. Our only observation was the WiFi was not working properly on the third floor, but hotel staff were able to move us to the first floor on the second day. Hopefully hotel staff would correct this issue for future guests.

This hotel is terrible it had bugs and the hot tub was never hot or had bubbles and service was terrible and breakfast was nasty

Breakfast was good. Overall cleanliness and hygiene can be improved.

Sofa bed was hard but the staff was nice the cleaning lady was kind and helpful.

The drawers in the tv table would not stay closed. It was very cold in our room. The lights went out the morning we were packing up to leave. The tub had no plug for baths.

The check in is smooth it is just the place is smelly the carpet maybe. Elevator smells really bad and the room restroom, the water is leaking when you take a bath.

I like how spacious the rooms are! The free breakfast is great!

Restroom totally run down and A/C auto setting not working.

This location is NOT fit for a family or anyone who cares about the safety of themselves or their belongings. Constant illegal substance use, alcohol use and shady behavior both inside and outside the hotel all hours of the day & night. At night my husband was approached by someone telling him to follow them to the ATM to take out money for them. When he declined we went out in the morning and found our car had been punched in and keyed. When asking the front desk to check cameras in order to file a police report they said there is zero surveillance anywhere on the property. The cleanliness of this hotel is nonexistent, the smells are horrible, the staff are rude, and the pool is murky with broken chairs surrounding it. Steer clear of this entire property. The price does not match the venue. It is horrendous.

Not recommended. Smells mold. Limited tissues.

Good

Several issues: beds weren’t made, electrical outlets didn’t work, no tissues, no muffins for many days, fridge leaked, towels weren’t replaced etc. The rest of the issues are listed below in a photo

The entire hotel looked to have water damage. It smelled of cigarettes and old spice.

Would visit again.

Hot tub needs to be cleaned and the bubbles don’t work. No towels for guest to use at pool. We stayed on the 3rd floor it was hot and the hall had a really bad smell. Ice makers where not working on our floors by the pool

Clean pool area

Adequate place to sleep. Hard bed, noisy frim freeway traffic, room needs paint and better lighting. I do not plan to stay here again. Hard to get to with construction and off ramp location.

This hotel is in desperate need of updates. The door frames are old metal frames with chipping paint. The carpet is well worn and stained. The couch was just as bad. The elevator reeked of marijuana and the hallway wasn’t much better. The only positives were the bathroom was clean and the bed comfortable. Will not be staying here again.

The hotel Room was a very clean a little dated very impressed with the cleanliness. However, I was extremely disappointed that there was no closets in the room, and there were no irons.

Ok

Run down needs updates elevator sounded like it was gonna shut down. There was a massive roach in our room and the smoke detector was disconnected and not even in the room

First, I will address the good things about the hotel. The beds & pillows were very comfortable. The breakfast was pretty good. Most of the staff was friendly & helpful. Now for the bad. One of the night staff (male) was very confrontational when I had to go to the front desk for the 6th time to have them re-key my room key. Every single time I came back from being out, I had to do this. Then, same staff member told my 85 yo mother that she had to take our trash down to the dumpster outside at night because we had not requested maid service. Then, when I asked him why he did that, he lied to me & said that he didn't tell her that. Next, It is an older hotel so some wear & tear is normal. But this place needed some serious cleaning. The room smelled very musty & the carpet was very dirty. Some simple shampooing would have made a world of difference. It could have used some paint touch-ups as well. Next, the exterior could have used some landscaping. We went in the pool once, which was pretty clean. However, the hot tub was very dirty. I don't usually go into this much detail when I do a review, but I felt it was important for those reading this that may want to book a room there.

Elevator didn’t work. Stairwell was scary. There was a hole in the ceiling in the hallway. Furniture had scratches. Things in the bathroom did not look kept up with. Door hinges were bad. Doors didn’t close all the way, you had to constantly check if it did. Overall I wouldn’t stay here again if I had to spend more than one night, even if that I wouldn’t stay regardless. If you want cheap and don’t care about attention to details then go for it.

I asked for a baby crib for my daughter but I was told there was none. She had to sleep the sofa bed. Of course the mattress was horrible and dirty I covered it with 2 bedsheets. The next day I asked for the room to be cleaned and I was told they will not do it because they did not have staff. Later that evening I asked for new bedsheets (since the room was not cleaned) the person at the front desk started questioning why I needed bedsheets and that they may not have enough. Overall, not a great place and I will never be staying at a comfort suites again.

Im giving this property a 2 because when I asked for room service they did come to my room. The luggage dolly was filthy, the hallway carpets were stained and the room carpets also had stains. The elevator sounded very unsafe and like it was in need of maintenance. The biggest issue we had was the bed bugs we found. I will not be staying at this location again.

The room was mediocre at best. The hot tub was NASTY - pool as well. Very poor upkeep. Elevator was broken for about half of our trip and the hallways smelled as though someone was smoking a joint for the entire time we were there. Do NOT recommend

Staff was friendly, the hotel itself had a musty/dirty smell in the lobby’s and on the way to the rooms. Elevator going down from the third floor didn’t work. The room itself was not horrible. A little dirty but the linen appeared clean with ample pillows. The toilet and shower were dirty on arrival and had not been cleaned. A/C was noisy. Good spot to rest your head for a night but u wouldn’t stay here for more than a day.

The room smelled terrible, like mold/mildew. The carpet was wet when I got in there. The bathroom floor had what looked like puke by the toilet. I soaked a rag with hot water to get it to come up. The shower was incredibly dirty and the bathroom door's outer layer was peeling off and should be inspected for mold/mildew and replaced. The spout for the tub was loose with a bunch of cracked caulk around it to cover for poor installation. The toilet would keep running until I took the top off to fix that. Elevator stopped working the morning of my check out but that got fixed within a couple hours. A sports team was staying there and they made a lot of noise in the hallways past midnight. For paying hotel prices I at least expect the room to be clean.

Roach on the breakfast counter

Absolutely terrible service. I called when I booked because I knew our check in would be after check in hours. The person I spoke with said it would not be an issue. I get there after driving hours with an infant and they cancelled my room because we didn’t check in on time. The man at the front desk would do nothing to help me. I was also charged a nights stay. The Laquita down the road was amazing, got me an a room right away. Will NEVER book a Comfort Inn again.

Hotel roomwas disgusting, Expedia was great. Toilet handle was very loose, phone didn't work and the bed was wet. Film festival weekend so no other room available. Given sheets and told to use sofa bed. Disgusting, filthy, mattress was stained and rust. Covered with what appeared to be rat feces! I showed pictures to night clerk and we left the hotel. Comfort Suites only refunded one of the two nights efen though we didn't stay. It took three weeks and Expedia's intervention after they saw the photos to get a full refund. A filthy hotel room is bad enough but to avoid a full refund is inexcusable.

Nice n clean

While room was "ok" in terms of cleanliness the common areas, outdoor areas and entey was dirty, unkept and very tired. Staff was very inattentive and didnt communicate well. Would not stay again.

They have so many BEDBUGS. My family and I weren't even there for 5 minutes and the BEDBUGS were crawling on the white sheets. Needless to say we left immediately. I asked for my $129 back and I havent seen anything yet. I would love to leave a good review but i dont have one. I highly recommend Holiday Inn Express!!!

I felt safe staying at this hotel and it was quiet and comfortable. I was surprised that it was so close to another hotel where I had a horrible experience and really felt unsafe. Thank you for the experience

When I arrived in the parking lot, the clerk in the lobby was very courteous and gave me a key. The first key went to a room that was infested with roaches around the fridge. I went back to the desk and they gave a 2nd key, which that room also had roaches and the toilet seat was broken. I took that key back and they gave me another key for a room that had a stench, the thermostat didn't work, the hot water ran cold, and by the time I tried to get some sleep I was woken by the sound of key swiping in my door to which i later found out that they had given a key to another patron for the room i was in. The desk called to apologize but then acknowledged that they had no record of giving me the key to that room and asked me for all of my info that I previously checked in with. The next morning they served a continental breakfast which wasn't appetizing and when I returned to the room, I could not get back in because my key was deactivated. I went back down to get that fixed and now there was a different clerk who questioned if i was even a patron.

The property was great. It was clean. The staff could have been friendlier. Everyone I encountered was never smiling.

It’s an older hotel so there are old smells. They still have carpet. Which explains a lot. It was clean, The elevator was scary. And the laundry room needs an update with new appliances. I was told “they may or may not work”. Breakfast was consistent, the eggs were suspicious. Overall solid stay.

It was a basic hotel, could tell it was aged a bit but overall was good. Safe, convenient, free breakfast.

For the price and location it was great. The beds were VERY comfortable. Hotel was clean. Breakfast was good, staff was friendly.