Comfort Suites Austin Airport

Great location, very helpful staff. Room was very nice. Air con wouldn’t switch off. Was full of dust behind the cover so it was just pumping out dusty air all night and loud!

Breakfast can be improved

N/A

Great hotel 7 mins from the Airport. Front desk ladies and gentlemen were very nice! Had an issue with our shower and they fixed it immediately. Will stay here again.

The staff was kind, parking was free and they had a small continental breakfast, the AC worked good. The pillows were paper thin (I went and bought a pillow) there were no dressers/drawers in the room, only shelves, our shower wouldn’t drain, it would take about 30 mins for it to drain. When we arrived the fire alarm was going off and it was going off from 7p-11p every 10-15 mins. No communication from staff unless you went and asked. It went off again the last night we were there. The elevators weren’t working when we arrived. On our last day we saw a staff member trying to catch a cockroach in the hallway. It was a very busy weekend in Austin and all the hotels marked up their prices but for the amount we paid for this hotel to be this bad was awful. Truly never want to stay at a comfort inn again.

The fire alarm kept on turning on , very loud and disturbing my afternoon nap. It took them the whole day before it finally turned off

The staff was kind, parking was free and they had a small continental breakfast, the AC worked good. The pillows were paper thin (I went and bought a pillow) there were no dressers/drawers in the room, only shelves, our shower wouldn’t drain, it would take about 30 mins for it to drain. When we arrived the fire alarm was going off and it was going off from 7p-11p every 10-15 mins. No communication from staff unless you went and asked. It went off again the last night we were there. The elevators weren’t working when we arrived. On our last day we saw a staff member trying to catch a cockroach in the hallway. It was a very busy weekend in Austin and all the hotels marked up their prices but for the amount we paid for this hotel to be this bad was awful. Truly never want to stay at a comfort inn again.

The fire alarm kept on turning on , very loud and disturbing my afternoon nap. It took them the whole day before it finally turned off

Excellent stay - very comfortable!

Property was safe and nice.

Really nothing because the room smelled the floor was dirty The TV didn’t work the whole weekend the hot water pressure did not work nor the shower we had to take a bath

Breakfast was a typical continental breakfast. Good. We had reserved a room with 2 queen beds and the one given was a single king. The hostess failed to hand out the welcome bag at check in. I asked about it the next morning and was given one as we left. The toilet seat was broken in our room and the bathroom door was coming apart at the bottom. I also did not approve of the $100.00 hold on my credit card, which I was told would be refunded if house cleaning determined nothing was broken or stolen.

Breakfast was a typical continental breakfast. Good. We had reserved a room with 2 queen beds and the one given was a single king. The hostess failed to hand out the welcome bag at check in. I asked about it the next morning and was given one as we left. The toilet seat was broken in our room and the bathroom door was coming apart at the bottom. I also did not approve of the $100.00 hold on my credit card, which I was told would be refunded if house cleaning determined nothing was broken or stolen.

Really nothing because the room smelled the floor was dirty The TV didn’t work the whole weekend the hot water pressure did not work nor the shower we had to take a bath

I thought the room was fine. The early morning receptionist was very helpful I found the day receptionist not very helpful. They wanted to charge me an extra $50 to get into the room at 2 not 3. I said we would wait and 30 minutes later they didn't charge us. The television had NO reception. When I asked, they said I just had to wait. After 4 hours, I gave up. The use Uber to take you to the airport. We could not order it for 4:00 am. We were told we had to be at the receptionist area 40 prior to order the ride. In the morning, we asked a different receptionist. He told us he would order it and it would be there in about 20 minutes. For $149 a night, I would expect better. I'm sadly disappointed and will not go there again. I do not recommend this place at the rate we paid. If I had only paid $80 a night, I would have been ok with all of this. Good luck everyone. Austin has so many other options at the same price or lower.

I thought the room was fine. The early morning receptionist was very helpful I found the day receptionist not very helpful. They wanted to charge me an extra $50 to get into the room at 2 not 3. I said we would wait and 30 minutes later they didn't charge us. The television had NO reception. When I asked, they said I just had to wait. After 4 hours, I gave up. The use Uber to take you to the airport. We could not order it for 4:00 am. We were told we had to be at the receptionist area 40 prior to order the ride. In the morning, we asked a different receptionist. He told us he would order it and it would be there in about 20 minutes. For $149 a night, I would expect better. I'm sadly disappointed and will not go there again. I do not recommend this place at the rate we paid. If I had only paid $80 a night, I would have been ok with all of this. Good luck everyone. Austin has so many other options at the same price or lower.

Shower was cold and took a long time to warm up. Never got hot.

Shower was cold and took a long time to warm up. Never got hot.

Clean Beds were so hard like sleeping on the floor. Poor lighting in bathroom. No light in seating area. Loud traffic noise keep you up All night. Do not stay here

Clean Beds were so hard like sleeping on the floor. Poor lighting in bathroom. No light in seating area. Loud traffic noise keep you up All night. Do not stay here

Great service plus they let us have an early check in and late check out

Had bed bugs. Was in for a funeral and had to deal with that on top so you can imagine how annoying that was.

I don't know of everybody in the room had the same problem but the bathroom door and they're not sure good enough and my first night here in the toilet clogged up. The shower pressure was so confusing that it wasn't pushing close to my way I try to change the settings and it wasn't good enough to take a shower. I don't know if the window to see outside what kind of damage or it was cuz the tent it was just too old. But the bed was comfortable I slept good then breakfast was amazing

Good

Staff very helpful / friendly. Breakfast good.

Coffee selection was good and lemon water Room was comfy Staff were friendly Location a bit rough, with homeless people walking around car park Shame this place has no pool Breakfast wasn’t the best

great place to stay for flight out of AUS

The location

The young lady at the front desk was very friendly and helpful. The room was spacious and I really enjoyed the ambient lighting in the room. The room was clean and comfortable. The door was a little hard to open and close. The water pressure was a little low for my liking but overall, I enjoyed my stay. The bed is firm, but I slept great.

Called in early that day of check in if I could check in 2 hrs early the lady said yes, but wasn’t expecting to pay $45 extra for checking in early

Wish there was a pool but everything else great

The room that I booked was not available. They wanted to put us in a queen size bedroom. I booked a king. After I complained, they upgraded me to a lager room with 2 king beds.

Large, clean room.

There was no hot water at night and water pressure was bad as well.

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This was last minute stay. Room was clean, however, those extra small pillows are terrible, granted there were 3. Still terrible choices for pillows. Would be nice to have extra bedding for the 2nd double bed. The 1st bed had ample bedding. Breakfast was chicken nuggets and eggs?? Um ok. The patio was unavailable. Clean tho for a lat minute stay.

Desk clerk said router was locked up in manager’s office and they wouldn’t be available until the following day. Bad service!

Please was old but comfortable :)

Good

It was a great stay

Me encantó y volvería muy amable y servicial

Not the best experience, property was kinda dirty and janky looking. The lady at the front desk was on the phone with who I assume was a boyfriend or something and paid no attention when we were trying to check in and ask questions, don’t recommend staying here

Nice people

The room was perfect, clean everything the staff are nice and they’ll be working good also, the breakfast in the morning hit the jackpot waffles and eggs and sausage cereal a little bit of everything will be staying there again

Showers weren’t too hot

unhelpful overnight help at desk with no personality and looked lazy sitting back in chair.

Bathrooms uncleaned

Great

Our shower / bath had issues with turn on and off but everything else was wonderful. Breakfast sausage a bit weird but we got there I. The last 15 minutes

Comfy clean rooms. Very close to the airport, that's why I chose it because I had an early flight. I left too early so I didn't have breakfast. Good hotel and great value!

Great place

The ac didn’t work I tried getting help or to switch rooms but couldn’t and wouldn’t let me very disappointed and a waste of money

The restroom sink handle bumped into the mirror. The mirror had to give a little to turn the water on. The LED lighting around the bathroom mirror was flickering and not working properly. The shower had medium pressure. For the price, however, this was a good deal and met all of my needs. The room was spacious and clean enough. It had the amenities I needed. I probably wouldn't get ice out of the machine that was on my floor though. Overall good for the price. A decent Mexican restaurant down the street. We walked it, but some may wish to drive. Denny's (if I recall) was very close.

Went to breakfast at 6:40 and the coffee was cold, hot water had run out. The room was nice, clean, comfortable. Would stay again ...just not plan for the breakfast.

The room, overall, was rundown and nothing special. Carpets were dirty, so we wore our sandals around the room. Breakfast was some very weird powdery eggs, that looked like what you scrape off the pan when you are done cooking real eggs. Checking out, I couldn't get a receipt because of the room mix up. I guess I just have to trust that my security deposit will be returned to me for the correct room. Other than all of that, the room was quiet. They keep the inner sliding door locked after a certain hour and you need to ring the doorbell to enter, which feels a little more secure. It is in close proximity to the airport. I can't recommend this hotel and won't be going back.

Excellent breakfast, staff and clean room. Quickly assistance to the airport. Definitely I will stay again in this hotel. Highly recommended.

Bed was comfortable enough. Toilet had a constant drip leak. I unplugged the fridge because it was loud. Signs of wear all around. Clean enough though. Breakfast was subpar. Scrambled eggs were obviously powder. Sausage was lame. Waffle was decent.

Room smelled mildewy and shower faucet was difficult to work. Room was not as nice as pictured.

Nice to stay at for one night. TV did not work and we had to move rooms. Over all, it was okay.

Staff was very friendly and attentive. The breakfast was okay.

Okay

Clean room staff was friendly professional and accommodating Great parking

Parking was easy. Breakfast was great! Freshly made.

The Lyft arrived quickly

Centric Hotel, 20 min to Downtown, 15 to Airport and 20 to COTA. Perfect Hotel to attend the MOTOR GP or F1 Race.

very decent room for the price, proximity to the airport. the room is clean and a good size. the only complaint I have is the bathroom. The toilet seat was loose, the toilet made a very loud screech a few seconds after flushing, and there was no soap (body wash or hand soap) when we got in, though they quickly brought us some bars of soap to wash hands with after we asked. Overall, very good experience considering we booked last minute to rest before a flight, and they were able to accomodate a family of 8. I think if they pay a little bit more attention to the bathrooms, I'd definitely recommend it and return here.

Breakfast was ok.

This place is an absolute dump. I arrived to a hot, stuffy room because the HVAC system was turned completely off. The TV didn’t work because it wasn’t connected to internet so streaming (the only option) didn’t work. The bathtub was ringed in mold around the caulking. It was truly an awful experience.

The staff was friendly enough on check-in and checkout. All of the negatives were minor. It was great for the price, and it was convenient to the airport.

Room looked clean, but had a bad smell of mildew/mold. I asked the front desk if I could have a different room and was told that they were totally booked and had no room available. Guy at the front desk seemed to be annoyed that i asked for a different room.

Awful place, DO NOT STAY. It was NOTHING like the photos, it was old, run down, and dirty. We checked in less than 3 hours after check-in was available, and were told that they overbooked the king size bed we wanted and were given 2 queens. I asked if we could have a discount, since that's not what I booked, and they said yes, and never did it. I contacted them after the stay, and they said they would not offer a discount. The fixtures were wobbly, the room smelled, there were no utensils to eat the snacks we bought at the lobby with. The fridge wasn't working, and the AC wasn't cold. Please avoid like the plague. I even contacted Expedia, and they didn't do a thing either. Save yourself.

Horrible experience. Toilet stopped working and the front desk and management didn’t give a crap about us or the situation. Front desk hung up on me when I asked for assistance and manager didn’t want to talk or addrsss the issue. Horrible place and workers are young and don’t give a crap about you!! They got their money they don’t care. Be prepared if you stay there.

The lobby has water/liquid on the floor in front of the counter. There was sometimes no one available to speak with when needed. The room had no soap and very little towels. The shower knobs did not work.

Easy check in and rooms are nice and affordable!

Toilet was broken and nothing was done to fix it. They were sold out so couldn’t move to another room. Shower hair female hairs still in the shower, hole in the shower, hole in the wall. The second day when we got back our keys were dis activated and the kid in the night time does not have any customer service experience. He was like what you want? I had previous stayed here in a first floor room but the third floor was horrible. Horrible experience and not able to use the restroom for our stay.

Great service.

Nice beds and room was clean . Love the breakfast. Great Location to the COTA and the Airport.

Water pressure was not great had to wait 10 mins for the water to get hot

Nice place

Its a nice close hotel to the places we had to go but the room was super dirty like if they didn’t sweep before we got there, so much little trash everywhere. The beds were very uncomfortable

The desk staff was great. Receptionist gave us a water and snack bag. Breakfast was ok. But the room is way smaller than the pictures suggest. Two queen beds felt crowded with the sofa next to them. TV remote didn’t work and maintenance was gone during weekend. Floor and carpet had some small debris in them. Shower water was COLD, sink water was ok. Room rate was ok, but I’ll probably not stay at this hotel again.

No stopper for tub and hot water was warm not hot. Bed was not soft or comfortable.

Yea clean great staff

The staff was amazing but after about 2 hours in our room, two German roaches fell on us. They were very accommodating and would give us an other room but we couldn’t sleep after that. Aside from that, the rooms were clean and nice.

Toilet did not flush, in room coffee broken, 2 sheets on bed, no blankets.

Great location to access airport. Nothing special

I reached out to management as well as reached out to Expedia. Expedia reached out to management. We were told we we switched rooms. We were switched rooms three times and still have the same issues. We were tired after driving 14 hours. I’m beginning to feel like I cannot reserve through Expedia.

The room was clean, but the bathroom mirror light didn't work.

Staff was an important factor. The parking lot always had space. Breakfast was served always in time. The room was ok too!

Everything was really nice.

Good

Good

I was charged $89 and they refused to refund. I had to get my refund from Expedia.

Rooms are very clean , towels and bed sheets fresh and clean

All of this!

Yes — bathroom stunk — good I brought my cleaning bleach ; staff person had a stinking attitude

Seemedbto be a good area and walking distance of a few restaurants! Staff very helpful also!

Ive never had a cleaner hotel room.even smelled fresh.

Good service

The room was clean and staff helpful

Excellent and clean

Reasonable hotel for given cost.

The room was very nice and very clean. The bed was comfortable and it was nice to have a couch for watching TV.

Nice enough for a nights rest, after being moved to another room after the toilet wouldn't flush.

Nice

Excellent staff!!!

Clean room, staff and quite.

The heater was not working and it was 40 degrees outside. It was reported to the front desk and the front desk attendant said nothing could be done on a Holiday weekend. AND we were not offered a room with a working heater! The attendant in the breakfast room was extremely helpful !

The shower barely had any pressure at all. I know lots of people say that, but the water only was coming out of the bottom 1/3rd of the showerhead and the water was coming out very slow. I got a video for the night worker, and they couldn’t move us rooms so that we could all shower. It was 1am, and we just wanted to get to sleep at that point. They were unable to discount the room at all.

The room

Good

Staff isn’t anywhere to be found. I traveled with a bigger family and I went to sit at a bigger table for breakfast and the staff told me not to sit there because it was for computers and tablets only. The bathroom light flickered, I told the staff and their maintenance guy wasn’t there to fix it. And lastly the key cards stopped working out of nowhere(yes I know they deactivate if they’re held close to your cell phone) but one card was left behind in the hotel room and even that one got deactivated. I’m not sure that I’d come back. My sister said she found the receptionist outside with hugging up with their significant other. Not a good look.

It’s was just to dark side and back area and creepy 😬

Room shower did not work, asked reception what could be done, was

Room pretty small, little to no breakfast options. No yogurt, no bananas, literally only coffees, waffles, eggs and cereal

Where do I begin. First off the customer service was excellent but goes downhill afterwards. The bathtub is a lawsuit ready to happen. In all my years of traveling I've never taken a shower in a sink hole. It felt like at any moment the tub was gonna fall in. The fixtures were old and broken. Water pressure wasn't great either was the hot water. They need to take that room out of circulation ASAP!

everything was excellent

I was very satisfied with my stay. Hotel was quiet and located in a quiet area. Everything was clean and modern. Staff was very friendly and helpful.

Parking was ok. Room was painted with new furniture. Bathroom was old and outdated, shower barely worked. Not enough pressure to take an acthal shower. Definitely needs some work. With multiple options surrounding this area, would not recommend staying here.

Room very clean and confortable.