citizenM Austin Downtown

Very practical room, checkin/out was a breeze. The common areas were so well appointed and very practical. And location was great.

my favorite stay without a doubt. the staff was so kind and helpful. i look forward to staying at citizenM again whenever i travel !

Excellent hotel! The staff is phenomenal! This was my second stay and I’ll be back!

Rooms are small but eclectic. Really enjoyed the experience. Convenient to Procore buildings.

Prepare for paid parking

Highly Recommend unique experience. Best hotel I’ve stayed in so far.

Staff was friendly and helpful. Particularly Jim/jimbo/jimbalaya. Room is unique. Tiny but comfortable. They overdo the technology. Really don’t think you should need an ipad to turn on the lights. Need cups in the room too

Be prepared to park across the street at indeed tower parking garage

Very clean, high tech, pool area small but nice.

It’s a small room . But it’s cute and it’s good quality for à night stay . Great location to be near the gay bars and the food was good (pizza) . The bar has ice if u bring a cooler. I’d stay here again.

The aesthetics of the hotel were very cool. Very “Austin coded”. Unfortunately had a bit of riffraff in front of the hotel that lingered, but other than that enjoyed our stay. Rooms are very small, but if you’re looking for a place to lay your head after a busy night on the town, this is your spot.

The room was small but very nice and comfortable. As a single traveler I loved the room, furnishing, and the European feel. I will definitely stay here again.

Super tiny rooms, did not clean my room

Close to 6th st Price wasn’t near worth the space in the room

This property is advised as high-end… it is a well-marketed European hostel in downtown Austin. And I would HIGHLY recommend not staying from March to September. They control the air conditioning and it is never below 76.

Great for solo traveling, check out the rooftop pool!!! There’s just no parking so you’ll need to park at a nearby parking garage ! But overall great experience

Staff was excellent and responsive. Great location near the lake and food. Small hotel room could use more space. iPad controls climate and other functions in room.

Clean rooms - great pool and overall chill hotel. Staff was super helpful on multiple occasions and friendly throughout.

No on site parking

Loved the location. The manager did his best to amend an issue when there was an issue between the hotel and booking.com The tablets that control the room sometimes worked sometimes didn’t.

Staff was super nice, especially Jim! Outstanding customer service— really felt like he was there to help/guide us with any questions. Thank you Jim!

Comforter was dirty, towels for the pool were stained, shower floor was dirty, walls had stuff stuck on them. Felt very gross being there and very disappointed.

Great place. We will be back!

Great Hotel! Was able to get a last minute reservation when the first hotel we reserved was in the wrong location. They were helpful and it was a calm, clean and beautiful atmosphere!!

Everything No answer

Charging another charge for the breakfast breakfast should be included big turn off

It was nice rooms very small but cute

It was a great stay, as always. The staff was helpful and the room was excellent, but the gym does not meet the same high standard as the rest of the hotel.

Underwhelming

Love the design and decor.

Room format is very cozy. Feels like a place that might be in Tokyo. If that is not your Jam avoid.

The concept is very different than a traditional hotel The room door has a little gap on the bottom to the hallway

The mattress on the bed was comfortable. The staff was great. The location was also great. The carpet in the hallways was dirty. We had to request housekeeping. The floor in our room (not carpeted) was not very clean upon arrival.

Room temp would fluctuate and switch while we were sleeping- turned it to high fan and it would switch to auto and we woke up hot. Also smoke alarm was flashing while sleeping

Nothing Dirty , AC DOES NOT WORK. Ac controlled by hotel and lowest is 72 . When you complain about it being hot they provide you with a small fan

Clean, sci-fi experience. Really energetic, helpful staff. The TV refused to work with the iPad. Doc showed me how to use the remote control to get it operational, but I had to do this every time I turn it on. Not the end of the world. Just an annoyance.

Very clean place friendly and close to everything

No late check out :/

Beautifully decorated, happy hour, bar, food available, clean and bed was comfortable. Quiet A/C and cool mood lights in room. Our room, bathroom and shower was ridiculously small. Could barely function in room with two people. Bed was built into the window so you had to crawl over the other person to get out of bed. Barely enough space for belongings and clothes. No fan option.

The room was a little warm for me and we couldn’t get it to turn down

Quiet and comfortable bedroom. Self checkin got complicated with one reservation for multiple rooms. Bed is up against the window so less than ideal for two people. Price is high for the size of the room.

It was super loud, iron was not working, the room was very very cold, the sink would not drain the water Loud and the stuff at the front desk were not helpful. I need to speak to a manager

Great stay

Great location Pool was crowded

Good location, amazing common spaces and staff. Rooftop pool was really fun. Highly recommend for flexible people who don’t mind interacting with a micro hotel room with an iPad for some reason. Room was nice but do they ever provide sheets or was that just my experience.

The rooms make a cruise ship room look huge. I asked for house keeping on Sunday ahead of time on Saturday and it was never done. The location is good and the pool is nice but don’t even dream of over 2 people in a room.

Controlling the entire room with an iPad. Couldn't access the gym with my key and the rooftop pool is a bit small with not enough lounge chairs.

It would be ideal if the hotel identified how small the rooms are.

Small, but provides what you need. AC, bed, shower and toilet.

Rooms are very small could be uncomfortable for people

Bed was very hard and uncomfortable. Be prepared to pay extra for parking if you have a car

Location, clean, green

Love it

I had a wonderful stay! The hotel was beautiful, modern, and felt brand new. I especially loved the self-check-in and check-out process, which made everything so easy and convenient. Overall, it was a great experience, and I would definitely recommend this hotel to others. I would happily stay here again!

Loved it!!

Room was dusty

The hotel charged $70 extra, saying it was taxes and a booking fee. It was not on the invoice. Now they are saying it was a late check out charge. That was totally not true, especially since they charged it the night before. The free breakfast that was advertised was not available.

If you are over the age of 40, do not stay here! This place caters to young people. No greeting at check-in, tiny room, no coffee maker in the room but did have a refrigerator!? A cacophony of lights that would not turn off. But was clean, quiet and the bed was comfortable.

I had a wonderful stay at citizenM Austin Downtown! The hotel was beautiful, modern, and had such a great atmosphere. The venue was wonderful, and the room was clean, comfortable, and beautifully designed. Everything about my stay was enjoyable, and I really loved the overall experience. I would definitely stay here again and recommend citizenM Austin Downtown to anyone visiting Austin! ❤️

Breakfast was great. Beds were hard. Staff was nice.

Always love the CitizenM hotels from the decor to the comfy rooms to the hospitality. Would definitely return!

Great location downtown. Comfortable, clean and simple without being basic. Great pool on the roof.

The vibe of CitizenM is more adult friendly especially with the rooftop pool and bar. Definitely a great place to stay for an adult getaway.

Thank you all great . enjoyed the stay

Very clean room and a unique space.

Great location

A “never could go wrong” place to stay in downtown area. This hotel is awesome, the room itself is cozy. The location itself is not too far of a walk to 6th street bar district, a 7-Eleven, and Chikfila just to name a few. Unfortunately the biggest inconvenience I personally had is looking for parking spot since I drove, ultimately ended up going to those garages where you receive a ticket at the entry then pay for exiting which adds up quickly. Overall the stay itself was fantastic! The parking is where it can get tricky and be a hassle

I have stayed at this hotel for about three times. But this past time the staff were really trying to crack down on the outside drinks at the pool, which I understand. But I do not like being questioned anytime I have my cooler getting filled with ice at the bar and they automatically assume I am going to the pool when I have a whole lake day plan instead. Also, the parking sucks. Beware you may pay $80 a night for parking.

The room itself was nice. The room is small though and definitely has a modern almost futuristic feel to it. The amenities inside the room are nice. An iPad is provided that helps control lighting, blinds, and the tv. It is supposed to control the air conditioner as well but it was not working very well. Our room was so hot the entire weekend that I had to call the front desk and they provided a table top fan at least. Above all the main reason I will not be returning for another stay here is the parking and bag unloading/loading situation! Beware that this hotel does not have their own private parking lot or garage and there is no parking available around the property. The closest parking available is the parking garage next door but the elevators for that parking garage are not connected to the hotel whatsoever which means you will have to trek with all of your luggage/bags down the parking garage outside around the block and then finally you get to the hotel…. Not ideal whatsoever. If I had researched better and knew that would be the accommodations for parking I would’ve paid the extra money to stay somewhere with a luggage dolley or valet service at least.. no dolleys available too btw. Definitely more of a minimalist hotel for someone who only has a backpack or one tiny suitcase.

The hotel had a very modern look and was clean. However the technology was not the easiest to use (coming from someone in their 20’s). I would use the tablet to turn the air conditioning down and the temperature never regulated. The rooftop pool and bar was a nice addition, but if you are traveling with kids I would not recommend. The check in/checkout process was odd. They show it being fully self instructed but the workers would intervene and decided to ask questions when we are already leaving. Even though there were more than six workers just sitting there. They also have no designated parking garage or validation. When we asked about it the worker just explained how a parking garage works…

Nice hotel but room was tough due to positioning of the bed. Have to crawl over your partner to get out of bed. Rooms are the size of a small cruise ship cabin. Otherwise a nice hotel near a lot of the good spots in Austin. I’d give it 4.5 stars all totaled.

Overall great stay. Would definitely come back.

So fun

Hopefully Marriott leaves it be.

The hotel was really neat, we loved the ambiance and all the cool decorations. The staff was very helpful with an issue I had that happened before I arrived and everyone was very friendly. Love that the bar inside was open until 2am. The rooftop pool/bar was also cool, wish we could’ve gotten to go for a swim while we were there. The only thing is you have to pay for parking in one of the parking garages next to the hotel. I paid about $37 for one night. Overall stay was great. The room was really cozy and I loved the tablet-controlled room lights and tv for the vibes. Would definitely stay again.

.

if you like a private bathroom not the place. it was clean, staff was great, pool was awesome.

The area where the hotel is located is extremely reliable and close to lots of shops and restaurants which was amazing! It has

Great amenities and convenient location

The service was great but the room was incredibly small. Place was clean and organize and we were greeted. Not enough room and for the price it’s crazy now that I’ve been. And no designated parking you have to pay and park quite far.

one of the cleanest friendliest nicest places i’ve stayed, definitely recommend it, plan on staying again anytime i come to austin

Good location, helpful staff. Tiny rooms poorly designed and poorly built. There was a leak from under the bathroom floor (with water staining from previous events) in the first 5 mins of being in the room, and the only fixture I'd used was the toilet. No parking, fine in NYC or Chicago, needs to be front and center in booking info in a town without trains.

Awesome, only hotel I’ll go to in Austin

Clean room, great staff and bar.

Great staff and location

Loved everything would definitely stay here again

Rooms were very cost and modern

Like being in s match box

And the AC would not get below 70°, please we asked multiple times they could not fix it. All they said it takes a while, over there a little over 3 days and never got cool inside of the room. I had to buy a fan to just be comfortable enough to sleep Refrigerator is the same type of thing it would not get cool The staff was very nice and it was in a good location but the actual rooms suck being small and hot

All the employees were friendly and helpful. The pizza from the bar was delicious, we had the Burrata one. I loved the tiny room and it was beautiful!! The only complaint I could have is that I couldn't get the room as cold as I like to sleep in, but even with that, it was awesome. And I will be back!!!

Had hot water this time but the a/c was struggling. Everybody was very helpful and the vibe was positive!

Disappointed. Stayed here and called the front desk to see if they could help due to the room being hot and ac not working. Maintenance came and pointed the thermometer to the unit and said it was 79….. and that the room was cold to him. How is 79 degrees cold in Texas heat? The room stayed hot the rest of the weekend and received no help whatsoever. Went to the pool at night and the guy at the bar proceeds to tell us no more swimming yet there were people in there swimming and also dipping they’re toes… very dissatisfied.

We enjoyed our stay here, pool had great view!

Close to everything, loved it!

There was way too much LQBTQ stuff everywhere in the hotel. I’m not opposed to it but when it’s thrown in your face literally everywhere. It becomes exhausting. I’d look elsewhere in the future. And the homeless were very aggressive, the city needs to get it under control. It’s unsafe.

Z our bartender was amazing, attentive and customer service driven. He is the reason we intend to book another stay.

it was great

I had to switch rooms initially because sheets were stained red. The floors seemed as if housekeeping never mops because one walk on the room floor your feet are black no exaggeration. Staff was a little unprofessional and noo parking. 33 dollars everytime you park in the parking garage across the street and you have to walk your luggage across the street, very annoying . but other than that the aesthetics were amazing.

The ac went down and didnt get no discount only breakfast no fan and I didnt even eat breakfast

Overall a good stay!

As everyone else mentioned terrible problems with the A/C. Staff are great, pool is clean and enjoyable. Room clean and neat. Bring a fan and you will be able ro sleep at night.

The only problem my boyfriend and I had during this stay was on the last night of our stay with the temperature in the room. It was apparently broken and when we asked front desk about it they gave us a strong fan to use for our last night of our stay.

Ac was broken

No AC in the rooms and we were not told by check in staff before going up. No solution offered besides “go to the pool and cool off” either. We’ve been in the room for 4 hours and there is no air coming out of the vents and it hasn’t gotten cooler at all. Front desk has been telling customers that the ac is “struggling to keep up” with the current “heatwave” in Austin but there’s no heatwave in Austin currently according to any weather app. They are just using it as an excuse for their broken AC. They should’ve been upfront with the situation at the check in iPads so we could’ve found a different hotel to stay at because at this point it is too late to find and move to a new hotel since we have an event at dinner time.

The AC in our room was broken. Called the front desk and they told us they would send someone up. No one came. We went downstairs and they just apologized and said they can’t do anything about it. Offered us free breakfast. It’s summer in Texas - it was 101 degrees that day. Staff wasn’t helpful! The hotel itself is pretty cool and nice. Bar staff were amazing!

It was perfect!!!

Loved my stay! Rooms are smaller than usual but didn’t care since I’m petite and love the small details, black out curtains and clean room. A different yet cozy stay, recommend!

Fun cozy rooms, great staff, and great value for money,

The stream was weak

Great place to stay, close walking distance to everything downtown. Rooms aren’t big but super cool and high tech. Perfect for a business trip/stay.

At check in the staff allowed me to check in before letting me know the AC in the whole building was out.. after a 4 hour drive across texaz the last thing we needed was a hotel with o AC... they said they would refund the cost because we had to find a other stay , still have not received my refund..

My air conditioner wasn't working... my refrigerator wasn't working.... the staff wasn't helpful at all... it was so hot

nice hotel and convenient location sucks they don’t have their own parking BUT there was a garage at the building across so it worked out

El Aire acondisionaso no funsiona me cambiaron de Abitasion y fue lo mismo tube q dormir con dos ventiladores mucha calor mi estancia fue una deserción. Por el ásperto de la climatisasion

Great location although parking is a small issue offsite.

The hot water sucked and the room would never get cold until night time.. had the lights on low and the the blinds closed and still wasn’t able to cool the room off until night time

It was so hot in my stay idk what was going on I had to cancel my stay and go to a different hotel which I’m still waiting for them to send me my money back

Your research, you’ll know that, it came with everything you needed except an iron but they have a separate room for that. The thing I liked most about it was the ambient light in the shower and how you can control everything from a tablet, also check in is self check in which is pretty cool too. You can also save the check in card you use for next time you stay there. They don’t have there own parking garage so you’ll need to park in a public, if you do park in the public garage just a heads up you don’t need to go through the garage it’s self to get to your car, you can buzz the building next to it( 600 congress) and they’ll let you in and you can take an elevator. I’d recommend if your single stay or a couple stay but for kids, idk if they have rooms with more beds but I’ve only seen them with just one bed and that’s it. The trip was amazing and the view is okay but overall everything was great no complaints really except they could add an iron to the rooms in instead of having a whole separate room.

The place was soooo cool. But the AC wasnt working and the front desks only option for us was to check out or basically deal with it.

I enjoyed everything about this hotel, but it seems like it is common for the AC to go out because other reviews have mentioned the same thing. Aside from that everything was great, hotel staff was great, amenities were great, and perfect for solo or two travelers.