Candlewood Suites Austin Airport by IHG

N/a

The “smart” A/C system did not cool the room overnight; it did cool the next morning. I informed the front desk staff at checkout but she did not seem to care too much.

The rooms are nice with well equipped kitchens. The location is great. I'll stay here the next time I am in Austin. I prefer the price and the quality of the rooms over the much more expensive locations downtown. Parking lot security is visible and very much appreciated. I have a lot of meetings in downtown Austin. This is a bit of a drive. But the hotel is conveniently located close to the airport.

Everyone was very helpful and friendly. We had an issue with our room key but we were able to get the problem resolved easily. The only thing that I must mention…if you’re a light sleeper , bring ear phones. You can hear the traffic from outside in the bedroom throughout the night. Other than that, I will be booking the next time I plan to travel to Austin.

One of the two elevators was broken for an extended period of time causing delays getting to our room. In addition, the coffee pot located in the breakfast area was broken leading to a cranky wife. In short, the place was OK but not as pleasant as we'd like. In fairness, they allowed us to cancel the balance of our stay, which we appreciated.

Clean Traffic noise all night. A fifteen dollar parking charge that was not mentioned when I made the reservation. No breakfast included

The additional overnight parking fee is ridiculous! If this fee continues, I will look for another hotel without this additional charge.

They charge for parking. Third party venders are wrong about free parking

Location was close to airport Room was hot and didn’t seem to ever cool off, pillows were flat and bed was uncomfortable. Don’t understand why we had to pay $15.00 a day for parking… no it was not valet… so I don’t understand the cost. Airport transportation was a plus.

Close to airport, very clean, safe location, highly recommended

Our room was clean and we were happy with our down stairs room in the corner. We had everything we needed from lotions to shampoo and makeup remover. We loved the fridge and the kitchenette. The ac was noisy sometimes. We were forgiven the parking fee we weren’t aware of. We were not fond of $20 breakfast.

I loved that it was quiet, clean and the staff was very friendly. The bed was comfortable and the sheets were clean and crisp. The commode wobbled when sitting on it and the hot water could have been hotter. And they could also use something in the tub to reduce slipping, and they could use chargers on both sides of the bed. But these are all minor issues

Much quieter room this time on the back side of the building.

The room was spacious. The kitchen appliances were really good. - Air conditioning was not working. They switched me to another room. - The dishwasher stopped working after a day - They won’t provide room service without charging you - There were hidden cost and additional charges. - The reception has board displaying prices for the breakfast buffet. both the prices and the timing is incorrect. I was supposed to be charged $20 but I was charged $50 after reaching the holiday-inn breakfast room. - The reception has a info display says overnight parking is $15 however they still charged $15 on the day I was leaving and I wasn’t supposed to stay over night. - Unnecessary hold up of $50 is required multiple times because I had to extend my stay - Their system does not accept Apple Pay in 2026 - found cockroaches in my room, took a picture and showed it to the front desk Even then, they did not give me any compensation as a goodwill gesture, and kept on giving me poor Service Although I like the space and the amenities provided within the room, but I will never choose to stay here again purely because of the miscommunication the hidden cost the rip off.

The room price was appropriate for my needs. I had an early morning flight and I needed a comfortable place to lay my head at an affordable price. The lobby, particularly behind the front desk was cluttered with boxes of paper, folders, and the like. It's not a professional look. Also, my assigned room was not usable. The dishwasher was mostly pulled away from the cabinet, bundles of laundry were in the room and the beds were stripped down. The front desk reassigned me to a new room but it's an indication of poor communication between staff.

I bought three small bottles of water and when I checked out my receipt at checkout showed they charged me $10 a bottle for 1L bottles of water. $30 for 3 small bottles of water. I saw the liter waters but for the reason of them being $10 each is exactly why I chose the small bottles.

Nothing

i wish they offered a complimentary continental breakfast

I had a great stay at this hotel. Phillip, at the front desk was a big help for me in many ways...directions, places to go to eat, parking solutions. He was great.

The air conditioner had a rattle noise and freezer did too

This was convenient to the airport with timely shuttle service to/fro. There were some initial issues with the keycards for elevator and room , while minor, i normally dont encounter that at other similar properties. it was extremely petty to not let me in the room for a 3pm check in. when it was like 2:15pm but i agreed to join the rewards program which allowed me to get to my room right away. the room itself is spacious , great desk space and good for business travel with plenty of outlets and wi-fi was fine. the bed was comfortable. the hallway smelled terrible actually made me nauseous, not sure if it was some chemical for cleaning carpets. but this made the stay less pleasant going in / out. i only stayed for one night but had it been more it would have been a surprise that cleaning the room was extra within a week. I did walk across to the other IHG property for dinner and breakfast which was easy since there isnt a place on this property. Dinner was fine but i didnt like what i ordred for breakfast either the eggs nor the pancakes.... i didnt even finish even close to what i ordered which for $30 was a bit of a waste. But overall the candlewood was ok.

mostly is good price to high at that day

Phillip at the front desk was a very impressive young man. He referred us to the restaurant at the sister hotel across the parking lot. Food was delicious, the waiter, Kelani, was every bit as impressive. Room was clean, more than enough electrical plugs, beds were comfortable. Will definitely stay here again! Can’t think of a thing

The amenities The key didn't work at first but was replaced with no problems. Elevator hard to use for a first time user.

The property was very clean,the room was clean and quiet...the hotel staff were courteous and helpful.

The entire hotel has a strange odor. It took 5 attempts to program cards in order for us to even access the elevators. When I asked if this is a common problem, I was told that this was the first time this had ever happened, even though the exact same issue happened to the guest just prior to me. The fact that you need a card to even use the elevators speaks to the fact that the area is dangerous.

Clean room

Beds are comfortable, linens are nice. Lots of space to spread out suitcase / work. Shuttle works well; good driver. I thought breakfast was included, but it wasn’t. (Not this hotel’s mistake though). There is no restaurant at this hotel. But if you walk across the parking lot you can order breakfast at their sister hotel The Holiday Inn. The windows did not keep the constant traffic noise out. AC works good, but it’s loud (like at so many places nowadays).

Location very good for us. Great breakfast. All expectations met!

Did not eat at the hotel. The amenities were there but spent time with my daughter seeing other things in the Austin area. Upon our check out, my daughter left her phone in the room. After calling the front desk, the man on duty went to check the room and found her phone. He then held it at the front desk until we returned to retrieve the phone. All in all, the entire staff was the most gracious and friendly staff. I will stay at the facility again when I'm back in the area. There were no issues with any of the facilities. I have no complaints to report against the property. The property is well maintained.

Always an amazing stay

Nice property without breakfast and coffee machine was broken but was working on it

Very nice staff and well kept hotel. Just wish breakfast was included and the pool was on property

Super clean and comfortable!

Love this place which is why we keep extending our stay 🤓 staff is the best, and overall hotel is such an awesome vibe!

The staff is amazing and welcoming. The property is clean and comfortable to be at.

Everything was awesome 10’s across the board. Staff and property was up to par. The cleaners need a raise one of the most sanitary hotels I’ve been at. The location is about 20 min from downtown which is perfect. Located right by Walmart and fast food places and a liquor store ( I’m from Louisiana so, lol))

Wifi never worked for me, but other than that it was nice.

Comfortable place to stay near airport. Good value for the money. The area near the airport was a bit "mixed". Lots of new condo/apartment construction - seems to be transitioning from a bit "sketchy" area to modern, new area. But still safe and convenient.

Shame on them!

The highway noise.

Room clean and nice

Location near Austin airport. Very convenient. Gas stations near by to fill up car rental. Staff was great. Great parking.

The room was nice and clean. It was dark and the AC drowned out highway noise. Enjoyed the stay.

Very clean Na

I left a bag of medicine in my room refrigerator. I realized it when I got to the airport 1 hour later. I called and the desk said they would check. They said they retrieved it and I called "I Left my Stuff". It arrived the next day, but it was not my medicine. I called the front desk and spoke to Diana Reyna, the manager. She located my medicine and had it at UPS within 2 hours, with a guaranteed delivery the next day. She was fantastic! She not only was answering the phone at the front desk, but had to put me on hold a couple times to answer other calls. She was cool under pressure and put me at ease immediately. She was wonderful!!! The overnight staff did retrieve my medicine from the fridge and put it in the office fridge. But somehow somebody else's medicine was sent.

advertised as breakfast included nope no restaurant in building had to cross parking lot for restaurant; poor food choices and awful service. AND breakfast was $20.00.

Yes

Very nice room and hotel. Love the airport drop off

Location to airport and easy access to a shuttle. Easy check-in online. Room was clean and comfortable. Room was really clean except for a roach in the kitchen area. Just one seen.

Super clean and neat building and room. Ample towels and products in the bathroom and kitchen. Pool is NOT in the building and is accessed by walking across the parking lot to the other hotel. Pool is outdoors.

Great kitchen with regular fridge/freezer if u want to cook plus dishwasher. Clean room & hotel in general. Excellent staff!

Exactly what we needed for an overnight stay. It is right next to the highway, so you get that noise. But if you’re aware ahead of time, it’s not that bad.

Keep in mind when you book through website they say all fees included BUT we got charged another 6.99 in hotel fees.

Great staff service and rooms are spacious and comfortable

Clean room, nice to have the refrigerator and microwave

nice but internet connection was poor

Great stay as always

The property was very clean, it smelled good and it was very quiet. I stayed there for 10 days and I would gladly stay there again.

Room and staff were great, but being so close to the highway resulted in loud road noise all night long.

YES

My room was beautiful and simple. The only issue I had was listening to freeway traffic as the hotel was on the service road.

Enjoyable stay - clean and nice room and attentive staff

Room spotless

Staff

Staff was very friendly except for 1 front desk person barely wanting to acknowledge me. Other than that the other front desk people were amazing and kind and helpful!

Very very clean- nice facility

Clean, convenient and friendly staff!

Great stay. Clean room and staff was very friendly. Will stay again next time I’m in town.

Property was clean and staff were friendly and helpful. Only complaint was what I assume to be a dryer on the other side of the headwall that we could hear buzz loudly through the wall periodically. Probably isn’t an issue for most, but we were attending a mostly nocturnal event and slept through the day.

Arriving at the Candlewood Suites we were told, they have not the room I had a confirmed reservation. They also informed us, that they already transfered us to the Holiday Inn close to the Candlewood. We were not informed ahead and not asked if that is ok. Yes the Holiday Inn gave us a comfortable suite but not with the kitchenette what was a top point for me to do the reservation with Candlewood (I`m sensible to a lot of food and love to do small foods myself).

Everything was great. The only problem was the cleaning product smell was very strong.

I only spent one night, but the bed was comfortable and the air airport shuttle was quick and easy to attain.

Very comfortable beds and pillows with extra blankets in the closet.

They charge $10 for a bottle of water in the little shop in the lobby. Horrendous price gouging.

Clean room, friendly staff.

Kelly was very helpful and friendly for check in.

Hotel and staff were perfect and the room layout was really convenient and spacious for a family of 3. The only recommendation is suggest a room facing away from the highway since it can get pretty loud with trucks/cars.

pet friendly and dog area

Great and friendly check in. The beds are so comfortable and the sheets are nice. Very clean

Nice hotel Staff 👍

It was there for a brief stay visiting friends and family. I appreciated having the kitchen area with refrigerator and everything was very neat.

👍

The gentleman at the desk was excellent. The room was outdated.

Fantastic! Great location and very friendly.

Front desk was polite and helpful. Shuttle driver cheerful. Experiences with individuals made the stay!

Great staff, dog friendly and nice room

Staff was very friendly and professional. Property and room seem clean and well kept. Property is close to a busy highway, so there is some noise, but it doesn't seem too bad.

What I found interesting is, despite the air conditioner running while we were there, the moisture level of the unit was high. AC is supposed to bring the moisture level down, which didn't happen.

Great staff! Nice and spacious room. Comfortable bed.

Great place. Room was very spacious.

Staff very nice and helpful. Has kitchen , free parking and bed was comfortable. No restaurant of pool but not things that were important to me as was out visiting people a lot.

We stayed one night at the Candlewood prior to an early morning departure from San Antonio airport. The room was spacious and clean with a comfy bed. There is a restaurant across the parking lot so no driving needed. Our only complaint was the highway noise interrupting our sleep but that was the trade-off to be close to the airport. All of the airport hotels are located on the highway so this is not unique to Candelwood. There is a shuttle as well.

Excellent stay for Besame Mucho weekend in Austin! Close to venue and delicious food! Service was excellent at check in, bed was comfortable and water pressure/temp was perfect!

Kelly at the front desk was helpful and a pleasure the other front person when we checked out was less than friendly! Won’t be back but Kelly was exceptional!

Everything went gtest! Kelly the consirege was very attentive and anticipatory to our needs and questions. He went above and beyond to make our stay comfortable and relaxed. Thanks agian for Kelly!!

It is great

Rooms were fantastic! Well equippedkitchen area with a dishwasher. Large bathroom. Clean! Would recommend for a long stay or just overnight on your way to the airport.

We arrived late from a flight, and this place was an excellent place to lay our weary head. Definitely will stay here again.

Accommodations and staff were excellent!

This is a very nice, clean, well kept hotel.

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We had a great experience and we’d stay here again!

Excellent all the way around. The store was low on drinks but that's to be expected since it was Sunday evening.

Love this place amazing staff ,clean rooms with great beds !

It was a great experience. Peaceful. Clean. Comfortable. Customer Service was awesome too. Very prompt shuttle to the airport.

Someone was screaming for about 30 min at the top of their lungs. Top of fridge was dirty. Had to leave early for a family emergency and couldn’t get a refund for the nights i stay.

My watch was return to me safe. Much appreciated.

Our flight arrived after midnight, and it was so nice to find a hotel that offered a 24 hour shuttle. The only thing I missed, there was no breakfast offered.

Easy check in. Clean comfortable room with a great kitchenette, has all the necessities. Comfy bed and nice blackout curtains. Conveniently located near the Germania venue. Perfect spot for a quick overnight getaway to Austin

Amenities and store offered downstairs The amount of items in rooms.

One of the cleanest hotels I’ve ever stayed at. It’s also very safe. You have to use your keycard to enter every room (gym, elevator etc). I will definitely stay here again!

Hotel is clean and comfortable. Amenities are as expected. Staff was pleasant.

Comfortable beds!

That Holiday Inn next door had a restraint and bar.

Me gustó mucho todo bien limpio y organizado asta cosina tiene para cosinar me encantó

Clean

.

good

It was a really nice place to stay. The room was very spacious and clean. It felt like being in a nice little apartment. I loved that it had a cook top, full sized refrigerator and a dishwasher.