Best Western Plus Austin Central

Beds comfy. Good coffee machine in lobby. Hotel is updated inside. However our ac wouldn’t stop blowing super cold air so they gave us a space heater to compensate which was strange but it worked

Was here for work for a week. AC was not cooling room was not feeling well fist night so I delt with it I informed them the next morning at 630am & told them I wouldn't be back till late they said maintenance would fix it before I returned or they would move me rooms. I asked when I returned, they said it was fixed... it did not cool off. I told them and was told it was fixed they did not move me rooms. All that was done was the bed was made as for house cleaning and the trash was dumped. Also if you go out side after a certain time you go out back door not front door and you have to come back in to swimming pool door to get back in and key card does not work. was locked out and had to go all the way back around to front door and lucky the counter lady was actually at the counter... its rare to see anyone at the counter here. Also if you need wheel chair/handy cap accessible you definitely don't want to say here. Handy cap spots where way away from front door and being on crutches & usimh a wheelchair as help at the end of the day I realized this place is NOT the place to stay with any handycap needs! It wasnt all bad the staff was not rude or anything but they were not problem slovers. The first night the guy om duiy did help me get my stuff in. I do appriicate that and he was always at the counter when i saw him. (Big Thank you to him!) The rooms were not dirty no bugs or anything like that so I iwll give credit where credit is due.

Clean room, helpful staff and good breakfast.

don't let the outside fool you. The rooms and lobby are on par with all the "big name" hotels. The rooms were very clean with comfortable bedding However, the rooms are slightly small and don't offer modern streaming services. Overall, the hotel is nice, affordable, and the staff is extremely friendly. I would recommend this hotel for solo travelers who need a night or two to rest between trips and business I enjoyed my stay!

The staff was exceptionally friendly and helpful, even on a very busy Halloween night. We really appreciated the warm welcome and great service throughout our stay. I'd definitely stay here again the next time I'm in Austin!

Everything was very clean and there was a nice outdoor area near the pool with seating for several groups. Breakfast was good and the staff was helpful. Not much noise at all from nearby Interstate. Good value.

Nice

80 here & no access to pool

Pool no working for some reason.

The location under and overpass is not great. Stay here if you must but its not a great spot

Yummy!!

We stayed here to attend a UT game, the stadium was only 5-10 minutes away.

Decent central-ish location if you have a car (but very unpleasant for walking). We've stayed here before and at the right price it's a good choice. However, for some reason this time Booking didn't include taxes in the listing price (usually they do) so that pushed our final bill higher than what we planned on. Price aside, there are some maintenance issues that need addressing. The common areas are looking a little beat up and one elevator was out. Breakfast was the usual sad styrofoam-plate norm one expects from chain motels. It would be nice if they'd add a high-fiber cereal option and upgrade the coffee.

Overall my stay was fine. Honestly the best part about the stay was the breakfast, it was really good. Unfortunately I got bad luck and my room with right next to the elevator and the nicest way to put it is the walls are extremely thin, I was also right above the dining area for breakfast and that woke me up every morning. I also felt the blankets were super thin and didn’t feel heavy enough although that’s completely preference. The laundry room was nice and I used it twice, it’s $2 to wash and $2 to dry for a total $4 to wash clothes.

It was the best option for price and location given that it was a busy football weekend.

Room was nice and very clean and parking was easy to find.

Clean, comfortable beds, great complimentary breakfast, very helpful staff.

Overall great place to stay.

I stay here every year for ACL. Perfect location, friendly staff, comfortable rooms , and free breakfast. What more could you want …seriously get this room at this hotel. One of the elevators didn’t work.

Room was very nice ! Comfy bed ! The shower had the best water pressure ( been to a few this trip , not so much lol ) ! And the breakfast was also the best I’ve had on this vacation , spanning several hotels ! Well done ! If ever in Austin again wouldn’t hesitate !

Welcomed my pet & we would definitely stay again.

Na

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The facility is in good shape. It is in a rough part of town now. The staff is exceptional. The area that has become rougher. The parking was fine. However, walking outside at night for a women is not recommended.

The free breakfast is always a plus, it would’ve been better if they had 2 waffle makers instead of 1 like most other hotels, that way people aren’t waiting so long to use it. The staff was also very nice & helpful, they even let us check in early so we can drop off our stuff before leaving for the day. Our bathroom door didn’t have a lock on it. No fan in the bathroom (to let it air out after a shower). The small vanity mirror light didn’t work. There was also a guy riding his bike outside the hotel & he was looking through everyone’s vehicles/checking if they were unlocked. I get that’s not really the hotel’s fault but could be prevented by having some security on property.

Second time staying here to attend a concert at the Moody center. Overall great experience and would definitely stay again.

Everything was great!

The room was small for a 2 queen beds . Pool was open but water was dirty

Security. They stole my mechanic tool set from Mt vehicle.

Great

Although there are some other nice hotels in the area. The one Nextdoor was a little scary.

Parking is available and included in the daily fee.

It was so nice clean and breakfast was great !

Great value stay Gym could have some dumbbells to make it better.

Great value stay, and clean space. Gym could be better. Add some dumbbells.

Great room

The hotel price was ok, average. The breakfast food was decent, warm. But there was ants all over the counters. The parking lot was not safe, and they would lock the main entrance making everyone enter by the pool, the elevator didn't work and non of the ice machine worked. There was prostitutes in the parking lot and a man was having sex in his pick up truck. I was told by the staff to make sure I locked my truck and remove any valuables from my truck and that they are not responsible if they break in or steal it.

Clean room, good breakfast, close to football stadium and Moody center

breakfast..excellent... elevator out...had to walk to 4th floor..!!!

I really like this BW; they’re very consistent. Extremely friendly and helpful staff; great room, very clean. I’d give the place Four stars because the hotel is right on the freeway, and on the corner is a gas station. To be honest, I thought the neighborhood was a bit sketchy, but hotel was safe and great. FIVE stars, however, because the SHOWER is AMAZING !!! Could have stayed in it twice as long, but I needed to check out! Oh, and also a 12 noon check out is SO nice…

Loved everything about our stay but if you are sensitive to noise, you might want to be sure you get a room down the hall and not around the open foyer. When the conversation would get loud or they would all laugh, we could hear it in our room. Other than that, we had a great stay and the front desk clerk was super nice and helpful when dealing with the noise.

The area felt safe Nothing bad to say about the property!

Very helpful

Todo estaba bien limpio

It was very noisy, the walls are very thin. The elevator seemed to take forever that we just opted for the stairs, that was faster.

It was to noisy and could not get a decent sleep.

The room had constant noise throughout the night, similar to water flowing through a pipe, which made it difficult to sleep.

Staff

X

Couldn’t have been more surprised about the cleanliness and comfort. Staff is very welcoming and attentive. My go to stay for central Austin moving forward.

M

clean & spacious N/A

Breakfast was surprisingly good and varied. Get there early or seating may be an issue. Front building, grounds could be more landscaped. Overall I’d recommend, good room, nice modern shower head, breakfast included.

strong shower Sadie at Front desk was helpful

The clean and was easy to access. It was close to the Moody Center.

Personal very friendly

The walls were paper thin so we could hear all the conversations next door and could not sleep until after midnight. The photos on line did not represent the room. It was much older and not updated. One of the elevators was broken and we had to walk very far to our room. We selected Best Western plus but it should have been a minus.

pretty good

Loved everything about our stay! I would stay here again!

Room was clean. They had comfortable beds if you like a slightly firm bed. Pillows were great. Breakfast was really good.

However, the breakfast options were very limited for vegetarians. Eggs and other potentially vegetarian hot foods were placed right next to meat products, creating a significant risk of cross-contamination. I also saw guests using the same serving utensils interchangeably between meat and non-meat items. Because of this, I could not eat the eggs or most of the hot breakfast options during my five-night stay, even though eggs are an important part of my diet. I think this is an important issue that the hotel should address, especially because it could be improved quite easily by creating some separation between meat and vegetarian items. This would make the breakfast much more accessible and comfortable for vegetarian guests.

Great place

Breakfast was great. Bed was very firm. Too firm for me.

it

Nice Small inside

Great location, minutes away from anything you might need. Ihop 24 hrs right next door and a lot of parking to choose from. Breakfast was delicious

Very clean, great customer service

Friendly service and great breakfast The bedding was kind of rough, and I couldn't make the air con colder.

We weren't expecting much since the price was very reasonable and was a last minute booking on a Saturday night in Austin. I cannot stress enough how pleasantly surprised we were that the room was spacious, bed was comfortable, room was very clean aside from normal wear and tear smudge marks on the wall probably from other guests. A/C kept room cool, but not cold, but it was 95 degrees outside so it was going to take awhile for room to cool down. We were asked at check in if we had a floor preference so we opted for the top floor (5th). Our room, #500, was a room on a corner, with no neighboring room on the other side either. Room was quite. Water pressure and hot water in tub/shower combo was excellent! Mini fridge kept our beverages cold. We mostly enjoyed the free breakfast, had good choices, eggs (plain scrambled or scrambled eggs mixed with melted cheese), tortillas, diced potatoes, sausage links, biscuits and gravy. Waffle maker, cereals, yogurt machine (loved this), juice machine, beverage machine that had coffee, lattes, and hot chocolate. Breads such as toast, English muffins, bagels, fruit muffins and cinnamon rolls. Packaged oatmeals and fruits (apples & oranges). Although we didn't utilize the pool it had a nice covered seating area and the pool looked clean, and lit up with blue lights at night. Saw several adults enjoying the pool, but we never heard anyone from the pool from our room. Plenty of free self parking. All in all a very good experience.

Clean. The staff was nice. No issues checking in or out. The hotel is right off the freeway which made it easy to get around. Breakfast was better than what I thought it would be

This was my second time at this Best Western in Austin, and I came back for one reason: the service. The first stay earned my return, and the second one topped it. James and Chris stood out — attentive, genuinely helpful, and quick to lend a hand [with my luggage/when I needed it]. The kind of staff that makes you a repeat guest. The breakfast buffet is a real plus, with plenty of options to start the day right. The location is hard to beat too — easy highway access, a convenience store close by, and an IHOP right next door. Whenever I’m in Austin, this is where I’ll stay. An easy recommendation.

Clean Is an area next to barrio a lot homeless on that area

Breakfast was delicious and lots of choices. Staff was VERY warm and helpful. Bed was comfortable.Amenities were nice.

Breakfast was great! Well managed and run with gusto. Location was perfect for our plans outside of the hotel. Staff was friendly, professional and accommodating. It’s an older building and seemed like it needs some updates. The toilet ran constantly and we had to jiggle the handle a bit to get it to stop. Also, the door stuck and was a struggle to open.

Clean, well maintained, centrally located property. Super helpful and polite staff as well as good and well prepared breakfast selections. Not too fussy, perfect for a weekend or extended stay.

Its okay

It’s located near an apartment building which

Gym AC warranty working, told the front desk didn't bother to fix it and I'm the heat couldn't really work out, also lot of load talking across the hallway. Ppl shouting and knocking sounds

Excellent!

The motel across from BW was very trashy, but everything about the hotel itself was nice!

Was a horrible smell in the elevator, and the whole hotel smells like a really old place. The zone surrounding it’s bad you see a lot of homeless.

Amazing stay!

Good and convenient place, whenever I travel to Austin, I always stay at this hotel.

You cannot control the AC in the rooms. Needed a cool place to sleep. this was not it.

Clean room

Está en una excelente ubicación para llegar a diversos lugares

Terrible place to stay hh

Bryan was very helpful and nice at the front desk. We really didn’t use anything other than the room but it was nice.

The staff here was exceptionally kind to me as a single traveler. Great location for SXSW- out of the busy areas and relaxing. Great WiFi for reporters to get things done after the festival. Overall recommend staying here.

Pool was being fixed, ac tookna while to work. However , staff did their best to satisfy our needs. Location was awesome, and breakfast was grest

I’ve stayed at the Best Western Plus for quite some time now. They do put authorization holds on your card, they will tell you that there isn’t an incidental hold, but they will put holds on your cards. Then the staff will not know what to do, when you come down and investigate the matter. It’s a cool place to stay, just keep that small detail in mind.

amazing staff!

Very friendly staff and welcoming atmosphere.

The hotel was cleaned and staff was pretty helpful

I LOVEEE that this property doesn’t have an incidental hold, as do many hotels in the area. The staff was not only knowledgeable, but super polite and well mannered. The property itself is well maintained, the breakfast is amazing, and the parking is GREAT. I will 100% be staying here again, I’m very satisfied with the value of this hotel.

Thank you!

Buena ubicación, limpieza aceptable, precio aceptable, lo malo es que quitan el desayuno incluido en la estancia a las 9 am

IF YOU ARE A CONSTRUCTION WORKER YOUR TOOLS WILL GET TAKEN TWO OF ARE GUYS TRUCKS GOT BROKEN INTO AND THE STAFF DOES NOT CARE

If you are construction worker, do not stay at this hotel. 2 of our employees work trucks had been broken into and cleaned out in the parking lot. All their tools are gone. Do not recommend this place.

Staff very helpful. Room was accommodating and the breakfast was very good.

Everything was great honestly... Only issue was there was only 1 ice machine and it didnt work.

The room and the hotel itself is clean and quiet. A lot of parking spaces. Very nice. We had a great stay.

Could’ve been better. The backdoors don’t work. You are forced to use the front door in the night as well. AC doesn’t work either. It’s mid.

Not a safe hotel for kids. Very noisy and scary.

Great room convenient location

Very clean room and property. Helpful and friendly staff. 5 stars

I had an emergency and the manager was so accommodating and took a call after hours. I believe his name is Brryan at the front desk was very very helpful. He went above and beyond what needed to happen. The property was clean. Breakfast was amazing and a complementary coffee and tea was very nice to have. I would definitely stay here again.

Location was decent for Austin though the surrounding area is a little on the sketchy side.

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Staff was helpful, rooms were clean, and the buffet breakfast was great! We would stay here again. It was a great value.

Staff was friendly, Room was clean, but small. Location is sketchy. Lots of homeless people next door at the gas station. We were worried about the safety of our vehicle so we booked a different hotel on another side of town.

The price and stay was worth it

No complaints other than the shower curtain being too short in length and width. Water would splatter all over the floor. Everything was great!

Had a great stay. Brian was very friendly and helped me sign up for the reward program. Nice room and restful night. Recommend!

Great breakfast and nice personal.

The staff was very friendly and helpful. The room was clean. The bed and pillows were comfortable. Easy access to downtown Austin. Would stay there again.

Room are smaller than expected.

Great stay.... staff were friendly and helpful. Breakfast was delicious with lots of choices. Amenities were above normal - even offering free flavored coffees and drinks for guests. Neighborhood wasn't too bad.

Loved the breakfast and the free happy hour.

Parking excellent breakfast excellent staff excellent